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    Affin Bank Berhad

    AFFINBANK or Affin Bank Berhad is a fully-owned subsidiary of Affin Holdings Berhad and it is listed on Bursa Malaysia. The bank started its operations in January 2001. The bank is known for offering a wide range of financial products to individual customers as well as corporate entities. From consumer banking to commercial business banking, SME to public sector business banking, Affin Bank offers financial solutions for multiple sectors.

    The bank also offers Islamic banking products to its customers via Affin Islamic Bank Berhad which is also recognised as AFFIN ISLAMIC. It is a full-fledged Islamic bank offering a variety of banking products to individuals and corporate sector. This bank operates as per Shariah principles and laws.

    In Malaysia, Affin Bank is operating with a channel of more than 107 branches presently.

    Awards and Recognition

    • 2017: Asian Banker’s Liquidity Risk Technology Implementation of the Year Award.

    List of Services

    • Consumer banking
    • Corporate banking
    • Public sector business banking
    • SME
    • Commercial business banking

    List of products and services includes

    • Credit card:The bank offers 7 different varieties of credit cards (both Mastercard and Visa) that offer cards catering to a number of categories such as shopping, fuel, travel, etc.
    • Debit card:The bank provides a debit card with its savings account.
    • Deposit: Affin Bank offers a range of deposit facilities that includes an amalgamation of fixed deposit account, current account, savings account, foreign currency account, etc. The bank provides these different types of deposit schemes based on the customer’s age, amount of deposit, nationality status, etc.
    • Bancassurance: Affin Bank offers an array of general insurance and life insurance products to meet your protection related needs. The life insurance products have 4 different plans whereas the general insurance gives 14 types of protection schemes that provide protection cover for traveling, hospitalisation, and house related emergencies.
    • Remittance: The bank offers a complete range of products so that you can find remittance convenient. The facilities include telegraphic transfer, demand drafts, and cashier's orders etc. The bank also provides overseas Remittance Service in multiple destinations with an advanced technology.
    • ASNB: Amanah Saham Nasional Berhad (ASNB) is a value-added service that provides an online investment facility in the form of funds. It comes with any time online top-up feature. This investment programme is open for children as well as adults who has a valid ASNB membership number.
    • Loans: Affin Bank offers a wide range of loan products like Home Loan for your investment, home or business related needs. A range of plans is offered under this category that you can choose as per your requirement, income, and age criteria.
    • Hire Purchase: Hire purchase or car loan provides funds for motor vehicle purchases. Hire purchase facility is offered in both, conventional and Islamic banking formats.
    • Unit Trust: The Affin Bank provides a wider choice of unit trust funds for investors and it also provides thorough assistance via its well-trained Unit Trust consultants.
    • ATM Service: You can obtain money anytime and at any destination through the bank’s ATM kiosk/machines. You need to have a savings account with the bank to obtain an ATM card.

    Promotions

    Credit Card Promotion:

    Promo 1: Swipe and enjoy great savings on cosmetics. Shop for Meiko face foundation and get one more for free. Shop for other Naturactor range products and get 20% off on the products.

    Who can participate: All Affin Bank and Affin Islamic Debit Visa cardholders

    Validity: Till 31 July 2018

    Branches Working Hours

    For weekday i.e. Monday to Friday, operating hours for the Affin Bank branches are between 8.45 am to 5.45 pm. However, the working timings might slightly differ for each branch individually.

    Headquarters address

    Affin Bank Malaysia Berhad is headquartered in Kuala Lumpur, Malaysia. The address is given below:

    Affin Bank Berhad (AFFINBANK)

    AFFIN BANK BERHAD

    17th Floor, Menara Affin,

    80, Jalan Raja Chulan,

    50200 Kuala Lumpur

    Wilayah Persekutuan,

    Malaysia.

    Telephone: +603-2055 9000

    Fax: +603-2026 1415

    Customer Care Hotline: 1 800 88 3883

    Address for Affin Islamic Bank Berhad (Affin Islamic)

    No. 80, 15th. Floor,

    Menara Affin,

    Jalan Raja Chulan,

    50200 Kuala Lumpur.

    Customer Care Numbers

    For any general enquiry, complaint, and feedback regarding the products, you can contact the bank officials on 03-5522 3000. Find below the telephonic contact numbers allotted as per to a product:

    For complaints, feedback and general enquiries Contact number
    Wasiat or Affin i-Will 03-2055 9581
    Bancassurance 03-2055 9733/ 03-2731 5384/ 03-2731 5338
    Credit Card or Debit Card 03-5517 9999 (for Affin Bank World MasterCard) 03-5522 3000 (for any other credit or debit cards) 03-2028 6300 (public holidays and post-office hours)
    Bankcard 03-5522 3000
    Unit trust 03-2055 9931/ 9341/ 9936 and 03-2731 5314
    Trade finance 03-2178 5000
    Call Centre 03-5522 3000 03-2028 6300 (for debit or credit card)
    Customer care line 1 800 88 3883
    General line 03-2055 9000

    Email address

    For any queries, complaints, and doubts regarding the Affin Bank products, you can contact to the customer care department by sending them an email at yourvoice@affinbank.com.my. The bank representatives then will get back to you within a maximum of 7 working days.


    FAQs

    Q. Where can I get an application form for a home loan?

    A. You can find an application form for your home loan request on the official website of the bank. You can also visit to a nearest branch of the Affin Bank and collect the form.

    Q. Does Affin Bank Debit Card offers contactless purchase facility?

    A. Yes the Affin Bank Debit Card comes with a contactless purchase facility.

    Q. Which unit funds are offered by Affin Bank?

    A. The bank offers investment related funds like Affin Hwang Asset Management Berhad, Eastspring Investments Berhad, KAF Investment Funds Berhad, Hong Leong Asset Management Berhad, and RHB Asset Management Sdn Bhd which you can use for investment purpose.

    Q. How can I make a credit increase request to the bank?

    A. You need to file a Credit Limit Increase Form available of the official website and fax it to 03-2026 1424 or email to cardservices@affinbank.com.my. You must submit all the required documents along with the form to initiate the procedure. The mandatory documents include any one of the following: salary slips, EPF statement, EA form or income tax payment receipt.

    Q. What is the current home loan Base Rate for Affin Bank?

    A. From 2 January 2015, the effective Base Rate (BR) is 3.80% p.a.

    Q. How can I locate my nearest Affin Bank branch?

    A. You will find an Affin Bank Locator tab on the official website of the bank. You need to click on the tab and enter your preferred location. In search results, you will find a branch near to you.

    Q. What are the service charges that I have to pay for my current account?

    A. You need to pay half-yearly service charge of RM10.60 if you are a current account holder.

    Q. What is the maintenance fee for the Foreign Currency Account in U.S. dollars?

    A. You will need to pay a half yearly maintenance fee of USD10.60 for every account.

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