AFFINBANK or Affin Bank Berhad is a fully-owned subsidiary of Affin Holdings Berhad and it is listed on Bursa Malaysia. The bank started its operations in January 2001. The bank is known for offering a wide range of financial products to individual customers as well as corporate entities. From consumer banking to commercial business banking, SME to public sector business banking, Affin Bank offers financial solutions for multiple sectors.
The bank also offers Islamic banking products to its customers via Affin Islamic Bank Berhad which is also recognised as AFFIN ISLAMIC. It is a full-fledged Islamic bank offering a variety of banking products to individuals and corporate sector. This bank operates as per Shariah principles and laws.
In Malaysia, Affin Bank is operating with a channel of more than 107 branches presently.
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For weekday i.e. Monday to Friday, operating hours for the Affin Bank branches are between 8.45 am to 5.45 pm. However, the working timings might slightly differ for each branch individually.
Affin Bank Malaysia Berhad is headquartered in Kuala Lumpur, Malaysia. The address is given below:
Affin Bank Berhad (AFFINBANK)
AFFIN BANK BERHAD
17th Floor, Menara Affin,
80, Jalan Raja Chulan,
50200 Kuala Lumpur
Telephone: +603-2055 9000
Fax: +603-2026 1415
Customer Care Hotline: 1 800 88 3883
Address for Affin Islamic Bank Berhad (Affin Islamic)
No. 80, 15th. Floor,
Jalan Raja Chulan,
50200 Kuala Lumpur.
For any general enquiry, complaint, and feedback regarding the products, you can contact the bank officials on 03-5522 3000. Find below the telephonic contact numbers allotted as per to a product:
|For complaints, feedback and general enquiries||Contact number|
|Wasiat or Affin i-Will||03-2055 9581|
|Bancassurance||03-2055 9733/ 03-2731 5384/ 03-2731 5338|
|Credit Card or Debit Card||03-5517 9999 (for Affin Bank World MasterCard) 03-5522 3000 (for any other credit or debit cards) 03-2028 6300 (public holidays and post-office hours)|
|Unit trust||03-2055 9931/ 9341/ 9936 and 03-2731 5314|
|Trade finance||03-2178 5000|
|Call Centre||03-5522 3000 03-2028 6300 (for debit or credit card)|
|Customer care line||1 800 88 3883|
|General line||03-2055 9000|
For any queries, complaints, and doubts regarding the Affin Bank products, you can contact to the customer care department by sending them an email at [email protected] The bank representatives then will get back to you within a maximum of 7 working days.
Q. Where can I get an application form for a home loan?
A. You can find an application form for your home loan request on the official website of the bank. You can also visit to a nearest branch of the Affin Bank and collect the form.
Q. Does Affin Bank Debit Card offers contactless purchase facility?
A. Yes the Affin Bank Debit Card comes with a contactless purchase facility.
Q. Which unit funds are offered by Affin Bank?
A. The bank offers investment related funds like Affin Hwang Asset Management Berhad, Eastspring Investments Berhad, KAF Investment Funds Berhad, Hong Leong Asset Management Berhad, and RHB Asset Management Sdn Bhd which you can use for investment purpose.
Q. How can I make a credit increase request to the bank?
A. You need to file a Credit Limit Increase Form available of the official website and fax it to 03-2026 1424 or email to [email protected] You must submit all the required documents along with the form to initiate the procedure. The mandatory documents include any one of the following: salary slips, EPF statement, EA form or income tax payment receipt.
Q. What is the current home loan Base Rate for Affin Bank?
A. From 2 January 2015, the effective Base Rate (BR) is 3.80% p.a.
Q. How can I locate my nearest Affin Bank branch?
A. You will find an Affin Bank Locator tab on the official website of the bank. You need to click on the tab and enter your preferred location. In search results, you will find a branch near to you.
Q. What are the service charges that I have to pay for my current account?
A. You need to pay half-yearly service charge of RM10.60 if you are a current account holder.
Q. What is the maintenance fee for the Foreign Currency Account in U.S. dollars?
A. You will need to pay a half yearly maintenance fee of USD10.60 for every account.