Alliance Bank Malaysia Berhad

    Alliance Bank Malaysia Berhad offers a number of banking services to individual customers and corporate sectors. The bank also provides services in Islamic banking, investment banking and stockbroking businesses. The bank has been serving its customers throughout the country for more than five decades via its branches and online services.

    List of Services

    • Consumer banking
    • Corporate banking
    • Investment banking

    List of Products

    • Savings account/-i: The bank offers savings account facility for both conventional as well as Islamic banking customers. There are 6 different types of savings accounts that cater to the individuals of every age group.
    • Current account/-i: The bank offers current account services in 4 different types with higher interest rates. The account comes with easy banking facilities like e-statement and financial assistance. A current account is offered for both conventional and Islamic banking sectors.
    • Credit cards: The bank offers a range of credit cards catering to every requirement of consumers. 9 different credit cards are available with the bank offering rewards, cashback, etc.
    • Debit cards: Alliance Bank has 4 types of dedit cards for its customers that offers cashback of up to 2% per month.
    • Fixed deposit/Term deposit account-i: Alliance Bank provides fixed or term deposit facility with low-risk investment in the form of 4 different schemes. The deposit plans come with features like partial withdrawal and overdraft facility. You can also get an Alliance Privilege Banking membership through your fixed deposit or term deposit-i account.
    • Foreign currency account: You can put cash money in the form of foreign currency through this account. There are 3 different types of foreign currency accounts by the bank that allow you to invest in multiple foreign currencies such as USD, AUD, CAD, CNY, EUR, GBP, NZD, and SGD.
    • Insurance and protection: The bank offers general and life insurance policies along with family takaful coverage. 8 types of life insurance plans plus, 9 types of general insurance schemes are offered by Alliance Bank that consist of home and vehicle protection schemes, travel insurance, senior citizen protection schemes etc.


    Credit card promotion:

    Promo 1: You can get discount of up to 70% by redeeming your timeless bonus points (TBP) at the bank’s Rewards Centre. Purchase your desired goodies from the centre and charge the payment to the card. The offer is valid till 31 March 2018.

    Branches Working Hours

    Working hours for all branches in Peninsula Malaysia:

    Monday to Friday: From 9.15 am to 4.15 pm

    On Saturday, Sunday, and public holidays, most of the branches stay closed.

    Working hours for all branches in East Malaysia:

    Monday to Friday: From 9.00 am to 4.00 pm

    On Saturday, Sunday, and public holidays, most of the branches stay closed.

    Headquarters address

    Menara Multi Purpose, Capital Square, No. 8, Jalan Munshi Abdullah, 50100 Kuala Lumpur.

    Telephone: +60 3 2604 3333 Facsimile (fax): +60 3 2694 6200

    Customer Care numbers

    For general queries and customer services, call 03-5516 9988.

    The call centre will remain functional from 8 am to 10 am for general queries. However, you can get assistance regarding a stolen or lost card or any other emergency for 24-hours a day.

    Email address

    For any queries related to the products and services offered by Alliance Bank, you can write an email to [email protected] The bank officials will get in touch with you regarding your enquiries.


    Q. Where I can find a service request form on the bank’s website?

    A. The service request form is available for download on the official website of the bank. You can find the form on ‘Contact Us’ page of the website. Download and fill the form according to your service request and submit it to the nearest branch of Alliance.

    Q. Can I make a suggestion to the bank?

    A. Yes, you can submit your feedback and suggestion to the bank whenever you wish to. A suggestion form is available on the bank’s website that you can use to put forward your feedback.

    Q. How I can locate a branch from the bank’s site?

    A. You need to go to the Smart Branch Locator section on the website. There, you are requested to enter a location or a postal code of your preference through which you will be able to locate all the branches near you. You can also utilise the map given on the website to detect location/branch of your choice.

    Q. What is a Mortgage Reducing Term Takaful (MRTT)?

    A. It is a single contribution group term takaful plan offered by Alliance Bank’s Islamic branch to cover the outstanding finances against your home financing plan, when you are not around.

    Q. Can a joint account holder access the ‘allianceonline’ facility?

    A. If the condition for signing authority is set as ‘either one to sign’ for a joint account holder, you can access the services of ‘allianceonline’.

    Q. Can I get hold of an 8-month old statement?

    A. Alliance Bank offers you free access to your e-statements for past 12 months. You can access these e-statements online anywhere, anytime.

    Q. What is the validity of a Transaction Authorization Code (TAC)?

    A. TAC is valid for 15 minutes after its registration.

    Q. Do I have to pay for receiving a TAC code message my phone?

    A. No, this service is absolutely free for customers.

    Q. What is the minimum amount that I can put in Unit Trust local?

    A. You can invest as low as RM100 in a Unit Trust local account.

    Q. What is a Share Margin Account?

    A. It is a type of account that gives you complete control of your cash. It also allows you to control your cash while you invest in share market.

    Q. What is an Alliance ONE account?

    A. It is a financing solution where you can consolidate your multiple accounts in one individual account to manage your finances in a better way.

    Latest News About Alliance Bank

    • Alliance Bank Targets 10% Net Profit Growth by End of Financial Year 2019

      Alliance Bank Malaysia Bhd is looking to attain a net profit growth of 10% by the end of 2019. The bank has seen an improvement in the consumer behaviour pattern after the GST was removed in June.

      The bank has invested RM74 million in order to transform their strategies and to reach their goals. A lower after-tax profit of 3.7% was recorded in the previous financial year. Joel Kornreich, the CEO of Alliance Bank feels that the net impact of the expenses could decrease to zero by the next financial year which could increase the total net profit of the bank.

      The bank expects its revenue to grow by 6% this financial year compared to the 7% of the last year. The bank also hopes to see a rapid increase in loan growth by 10% this financial year from the 2.5% of the last year. The major contributors in the loan growth would be small and medium-sized enterprises' loans and personal financing, with each contributing 15% each.

      BBazaar Malaysia

      11 July 2018

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