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    Bangkok Bank Berhad

    Bangkok Bank is one of the largest banks of Southeast Asia that covers 15 economies. The bank started operations in Kuala Lumpur in 1959 under Bangkok Bank Limited offering a wide range of commercial banking solutions and services.

    Bangkok Bank Berhad, a fully-owned subsidiary of Bangkok Bank Public Company Limited was incorporated in 1994. The bank has been offering a wide array of financial products and services since its inception.

    Awards and Recognition

    The bank has won the following awards in the year 2017:

    • The Best Trade Finance Bank in Thailand, The Best Payment Bank in Thailand, and Sub-Custodian Bank of the Year Thailand by The Asian Banker.
    • Best Mobile Banking Strategy Award by Retail Banking International.
    • Distinguished Achievement in the Category of Innovation Project on the Project Mobile Banking by Thailand Management Association.
    • Most Trusted Bank and Most Trusted Debit Card by BrandAge magazine.

    List of services

    The list of services provided by Bangkok Bank Berhad is given below:

    • Business Banking
    • Consumer Banking
    • Treasury

    List of products

    The following are the financial products and services offered by this bank:

    • Basic savings account: The savings account comes with a minimum initial deposit of RM20. With no maintenance charges and unlimited over-the-counter transactions, you can earn interest on your account balance on a daily basis with this account.
    • Basic current account: The account comes with an initial deposit amount of as low as RM500. All Malaysian citizens and permanent residents can apply for this account.
    • Home loan: The bank also provides a home loan to its customers. The loan is open for employed and self-employed individuals.
    • Fixed deposit: You can also invest your funds in fixed deposit account offered by the bank. The banks offer FDs in Malaysian Ringgit as well as in major foreign currencies.

    Headquarters address

    For any query related to the products offered by the bank, you can directly walk into the bank’s headquarters at the following address:

    1-45-01 Menara Bangkok Bank,  Laman Sentral Berjaya,  No. 105, Jalan Ampang,

    50450 Kuala Lumpur

    Customer Care Numbers

    You can contact the bank via the following numbers regarding any query related to the products and services offered:

    • General line: 03-2174 6888.
    • Business banking department: 03-2173 7388.
    • Trade finance department: 03-2173 7241.
    • Treasury department: 03-2173 7255.
    • Kuala Lumpur branch: 03-2174 6919.
    • Bandar Botanic: 03-3325 2178.
    • Taman Molek: 07-353 3001.
    • Jalan Bakri: 06-953 1001.
    • Penang Auto-City: 04-5012388.

    Email address

    The following are the email addresses you can contact the bank through:

    • General line: bbb@bangkokbank.com.
    • Business banking department: creditmkting.kl@bangkokbank.com.
    • Trade finance department: eximbills.kl@bangkokbank.com.
    • Treasury department: fx.kl@bangkokbank.com.
    • Kuala Lumpur branch: bbb.kualalumpurmain@bangkokbank.com.
    • Bandar Botanic: BBB.BotanicKlang@bangkokbank.com.
    • Taman Molek: bbb.tamanmolek@bangkokbank.com.
    • Jalan Bakri: bbb.jalanbakri@bangkokbank.com.
    • Penang Auto-City: bbb.penangautocity@bangkokbank.com.

    FAQs

    Q. What are the other countries that Bangkok Bank activates in?

    A. The bank is actively working in United Kingdom, United States, China, Cambodia, Indonesia, Hong Kong, Taiwan, Malaysia, Japan, Laos, Singapore, Myanmar, Philippines, and Vietnam.

    Q. Where can get the information about the fees charged by the bank on its products?

    A. You can check the fees charged by the bank on the link below:

    http://www.bangkokbank.com.my/fees_charges.php

    Q. How can I send a feedback to the bank about its services?

    A. You can contact the bank via e-mail, phone, or by visiting its nearest branch. You can also submit your feedback on the link below:

    http://www.bangkokbank.com.my/feedback_form.php

    Q. Where can I find the information regarding the interest rates associated with the products offered by the bank?

    A. You can find the information about the interest rates offered by the bank on the following link:

    http://www.bangkokbank.com.my/pdf/RateSheet_05092017.pdf

    Q. What kind of documents do I need to submit for a savings account?

    A. You are required to submit the following documents for a savings account:

    • A copy of MyKad.
    • A copy of passport.
    • A copy of driving license.
    • Copy of utility bills.
    • Copy of debit/credit card statement.

    Q. Who can apply for a savings account with the bank?

    A. Any Malaysian citizen who is 18 years old or older can apply for the savings account with this bank.

    Q. Can I apply for a savings or current account with the bank on a joint basis?

    A. Yes, you can apply for the accounts on a joint basis.

    Q. What are the documents that I need to bring to the Bangkok Bank Berhad home loan application process?

    A. The following are the lists of documents you need to bring to the Bangkok Bank Berhad home loan application process:

    For employed individuals

    • 2 sets of sales and purchase agreement.
    • 2 copies of ID.
    • Copies of the last 3 months’ pay slips.
    • One copy of the land title (if applicable).
    • Latest income tax form (Form J).
    • A letter from the employer stating the following information: monthly salary, position, and number of years in service.
    • A copy of the latest EPF statement.

    For self-employed individuals

    • Two copies of ID.
    • 2 copies of sales and purchase agreement.
    • A copy of land title (if any).
    • Business registration of the company.
    • Last 3 years’ income tax ‘J’ forms.
    • Company’s audited accounts for the 2 latest years.
    • Last 3 months current account statements.
    • Last 3 months business account statements.

    Variable income earners

    • Pay slips for the 3 recent months.
    • Latest BE form with a valid LHDN receipt or tax payment receipt.
    • Latest EPF statements not older than 12 months.
    • Latest EA form not older than 12 months.

    Q. What if I miss making the monthly payment on Bangkok Bank home loan?

    A. You will be charged with a late payment fee that is calculated using the formula below:

    L = Overdue instalment amount x Penalty rate x number of overdue days/365.

    The current penalty rate is 1.00% p.a.

    Q. What are other ways I can contact the bank for any product related query through?

    A. You can contact the bank via the following fax numbers:

    • General fax: 03-2174 6800.
    • Kuala Lumpur branch: 03-2174 6860.
    • Bandar Botanic: 03-3325 2248.
    • Taman Molek: 07-355 2001.
    • Jalan Bakri: 06-953 2229.
    • Penang Auto-City: 04-5088106.
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