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    CIMB Islamic Bank Berhad

    CIMB Islamic bank offers a host of financial solutions that are Shariah-compliant. With its headquarters located in Kuala Lumpur, the bank provides services, including investment banking, wealth management, consumer banking, private banking, and asset management.

    Awards and Recognition

    • Best Islamic Financial Institution in Southeast Asia at Sukuk Summit 2015 Islamic Finance Awards.
    • Islamic Finance Deal of the Year in Asia Pacific at The Banker's Deals of the Year 2015 Awards.
    • Best Islamic Bank in Asia at Asiamoney Asian Islamic Banking Awards 2015.

    List of Services

    • Personal banking
    • Priority banking
    • Private banking
    • Corporate and Business banking

    List of Products

    The bank provides a range of banking products and financial services that include:

    • Accounts and Deposits: CIMB Islamic Bank offers a variety of personal savings and current accounts to meet your banking objectives. The types of accounts offered by the bank are Savings Account-i, Current Account-i, Term Deposit Accounts-i. Specialty accounts like CIMB Wadiah Children Savings Account-i and CIMB Wadiah Teenage Savings Account-icome with specific benefits. Fixed deposit accounts for national as well as foreign currency are offered by the bank.
    • Cards: You can conveniently manage your everyday expenses with the help of debit and credit cards provided by the bank. The cards come with a number of value added services and benefits, including cashback, rewards points, etc.
    • Financing: CIMB offers financing for your property, vehicle related needs as well as for personal emergencies. The financing schemes offered come with competitive profit rates.
    • Investment products: You can manage your assets and wealth via investment products like Islamic unit trusts, structured investments along with Wills and Wasiat facilities.
    • Takaful: Family takaful and property takaful can be enjoyed with the packages offered by the bank.

    Branch Working Hours

    The CIMB Islamic Bank Berhad branches in Malaysia open at 9 a.m. in the morning.

    Headquarters Address

    CIMB Islamic Bank Berhad Menara Bumiputera-Commerce 11 Jalan Raja Laut Kuala Lumpur 50350 Malaysia

    Customer Care Numbers

    If you have any query regarding the products and services offered by the bank, you can contact the bank officials on following numbers:

    Consumer Contact Centre: +603 6204 7788 (for both local and overseas calling)

    Email Address

    You can write to callcentre@cimb.com for your queries and complaints regarding the services. For further escalation of your complaints, you can write to RU@cimb.com.


    FAQs

    Q. What should be my next step if/when my complaint is not resolved by the CIMB bank officials?

    A. If your complaint or query is not resolved by the bank, you can escalate it further to the Bank Negara Malaysia. You can write an email to bnmtelelink@bnm.gov.my regarding your grievance.

    Q. What is the current Base Rate (BR) for CIMB Islamic Bank Berhad, Malaysia?

    A. Effective from 2 February 2018, the Base Rate for the bank is at 4.15% p.a. and Base Financing Rate (BFR) is 7% p.a.

    Q. After the changes in BR and BFR, are there any changes in fixed deposit rates?

    A. Yes, with the change in BR w.e.f. February 2018, Fixed Deposit Board Rates (FDBR) will be increased by 0.025% p.a.

    Q. What are the life takaful products offered by CIMB Islamic Bank?

    A. The bank offers takaful products that include Group Term Financing Takaful, Sun Maximed-i, Decreasing Term Takaful with Optional Critical Illness (CI) Waiver Benefit, and Xpress Cash Protector-i.

    Q. What is a Fire Takaful cover?

    A. It is a property or house takaful cover offered by CIMB Islamic against loss and/or damage of property due to fire and lightning.

    If you have any doubt regarding any of the bank’s products, reach out to the bank by dropping an email or calling up the branch office. Also, make sure you have read through the fine prints in detail before applying for any product.

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