• Loan BYTES FROM OUR KITCHEN

    Citibank Malaysia

    Citi Berhad offers numerous banking and financial products under its Personal Banking category as well as Wealth Management services. The bank has spread out its branch offices across 11 locations in Malaysia. Most of its services are digitised and customers can fulfil their banking needs at their fingertips.

    Awards and Recognition

    Citi has received the following awards:

    • The bank is recognised with ‘Product Excellence Award’ for Citi Premier Miles Credit Card.
    • Trade Finance has awarded Citi with the highly recommended ‘Best International Trade Bank in Malaysia’.
    • Reader’s Digest has awarded ‘Reader’s Digest Trusted Brands Award’.
    • The bank has received ‘Largest Payment Volume—Visa Consumer Credit’, ‘Largest Payment Volume—Visa Platinum’, ‘Highest Purchase Volume Month—Visa Platinum’ and ‘Highest Purchase Volume Month—Visa Super Premium’ awards at Visa Malaysia Bank Awards 2011.

    List of Services

    The services offered by Citi are:

    • Personal Banking
    • Wealth Management
    • Digital Services
    • Global Banking

    List of Products

    The list of products offered by Citi are:

    • Credit Cards: Citi provides a series of credit cards with various benefits. Citi has categorised its cards as Travel Cards, Reward Points Cards, Cash Rebate Cards and Business Cards.
    • Debit & ATM Cards: Citi Debit & ATM Card allows you to pay directly from your Savings or Current Account. The bank sends you an e-Statement every month on all your purchases and transactions.
    • Accounts and Deposits: Citi provides the following kinds of accounts:
      • Current Account/Checking Account
      • Savings Account
      • Time Deposit
      • Foreign Currency Accounts
      • Fund Transfer
    • Home Loans: You can get your home loan in 10 minutes when you talk to a home loan specialist. The bank offers a home loan, refinancing for house renovation and refinancing your home loan with funds for your child’s education under the schemes Citi Housing Loan and Citi FlexiHome Loan.
    • Other Loans: Under this category of loans, the bank offers Ready Credit, Personal Loans, Share Financing and Portfolio Power.
    • Insurance: The insurance policies that protect your life in addition to providing some savings are Credit Shield Select, Flexi Saver, CancerCare, ValuePac, Level Term and Wealth Enhancer. There are a few policies that protect your assets such as Home Protection and Travel Protection.
    • Islamic Banking: Under Islamic financing principles, the bank provides Citi Checking Account-i and Citi Islamic Savings Account-i.

    Promotions

    Online Shopping Promotions

    Promotion 1:

    You can get RM100 cashback when you make flight + hotel bookings for at least 3 nights’ stay on AirAsiaGo. You have to make the payment through your Citi Credit Card. The offer is valid until 30 June 2018. The travel period is valid until 30 September 2018. This offer is valid when the booking is made on www.airasiago.com.my/citibank.

    Promotion 2:

    When you shop on Applecrumby Fish for a minimum amount of RM130, you will receive RM10 discount. If you spend RM270, then you will get a discount of RM25. The purchase must be made through Citi Credit Card to get the offer. The offer is valid on all items on the site except the ones on Clearance Sale. You can utilise this offer until 31 December 2018.

    Credit Card Promotions

    Promotion 1:

    You can get a discount of 10% when you purchase for RM300 in one receipt at Cold Storage, Jasons and Mercato. This is valid when you make the payment with your Citi Visa & Visa payWave cards. You can expect the promotion to get applied when you make the purchases during the weekends. The offer is valid until 15 December 2018 or until you have redeemed the offer for an amount of RM340,000. However, you cannot get the benefit of your purchase in Cold Storage Kuching Green Heights. The offer is not valid for some products such as infant milk powder, alcohol beverages, cigarettes, etc.

    Promotion 2:

    When you spend RM500 or more in a single receipt at Crabtree & Evelyn, you can get RM50 as a cash rebate. The offer is available when you pay through your Citi Visa or Visa payWave cards that are issued in Malaysia. You can get the offer until 28 February 2018 at selected outlets such as Jalan Bukit Bintang, Kuala Lumpur; Empire Shopping Gallery, Subang Jaya; Kuala Lumpur City Centre, Kuala Lumpur; etc.

    Branches’ Working Hours

    Branch Location Work Days Work Time
    Taipan USJ Monday to Friday 9:30 a.m.-4:00 p.m.
    Bandar Tun Hussein Onn, Cheras Monday to Friday 9:30 a.m.-4:00 p.m.
    Kuantan Monday to Friday 9:30 a.m.-4:00 p.m.
    Melaka Monday to Friday 9:30 a.m.-4:00 p.m.
    Kuala Lumpur Smart Banking Monday to Friday 9:30 a.m.-6:30 p.m.
    Kuala Lumpur Banking Teller Monday to Friday 9:30 a.m.-4:00 p.m.
    Kuala Lumpur Service Center Monday to Friday 9:30 a.m.-5:00 p.m.
    Kuala Lumpur Citigold Center Monday to Friday 9:30 a.m.-5:00 p.m.
    Kuala Lumpur Citigold Teller Monday to Friday 9:30 a.m.-4:00 p.m.
    Puchong Monday to Friday 9:30 a.m.-4:00 p.m.
    Klang Monday to Friday 9:30 a.m.-4:00 p.m.
    Damansara Perdana Monday to Friday 9:30 a.m.-4:00 p.m.
    Penang Monday to Friday 9:30 a.m.-4:00 p.m.
    Bukit Tengah Monday to Friday 9:30 a.m.-4:00 p.m.
    Johor Bahru Monday to Friday 9:30 a.m.-4:00 p.m.

    Headquarters Address

    The address of Citi headquarters is:

    Menara Citibank,

    165, Jalan Ampang,

    50450 Kuala Lumpur

    Customer Care Numbers

    The bank has set up different phone lines for different locations:

    Kuala Lumpur: 03-2383 0000

    Penang: 04-296 0000

    Johor Bahru: 07-268 0000

    Sabah & Sarawak: 1800-82-1010

    You can use these phone numbers to create your telephone PIN as well.

    Email Address

    You can use the email address, incomeupdate@citi.com, to send your latest income documents. For any other communication, the Citi website provides Feedback forms.


    FAQs

    Q. Which foreign currencies are allowed for investment in a Foreign Currency Deposit Account?

    A. The following currencies are allowed for investment in a Foreign Currency Deposit Account are US Dollar, Canadian Dollar, Australian Dollar, Euro Dollar, Singapore Dollar, Sterling Pound, New Zealand Dollar, Japanese Yen, Hong Kong Dollar and Swiss Franc.

    Q. Does Citi Time Deposits allow partial withdrawals?

    A. Yes. Citi Time Deposits allow partial withdrawals in multiples of RM5,000 before the maturity date.

    Q. Can I get any rewards for the usage of my Citi Debit & ATM Card?

    A. You can earn Reward Points on every purchase you make through your Citi Debit & ATM Card. You can redeem these points anytime against a pre-defined range of goods and services. These Reward Points can be converted into travel mileage or hotel points too. The bank mentions that the points do not expire.

    Q. What are the collaterals I can submit to apply for Share Financing?

    A. You can submit cash, Citi Time Deposit or Bursa Malaysia Shares as collateral to apply for Share Financing.

    Q. What are the interest rates offered for Personal Loans?

    A. The interest rates for Personal Loans vary between 7.9% and 12.5% p.a.

    Q. What is the daily cash withdrawal limit allowed on Current Account?

    A. You are allowed to withdraw up to RM10,000 from your Current Account.

    Q. How much annual card fee should I pay for Citi PremierMiles Visa Card?

    A. You have to pay an annual fee of RM636 including goods and services tax (GST) on your PremierMiles Visa Card.

    Q. What is the daily cash withdrawal limit from Savings or Checking Account?

    A. You can withdraw cash up to RM5,000 per day from your Savings or Checking Account with your Debit & ATM card. If you are a Citigold customer, you can withdraw cash up to RM10,000 per day with your Debit & ATM card.

    Q. What are the advantages of Citi Portfolio Power?

    A. The major advantage of Portfolio Power is the enhanced liquidity because cash becomes accessible whenever required. You can get personal working capital and extra opportunities for personal spending. You will also gain investment opportunities.

    Q. What is the minimum income requirement to be eligible to get a Citi PremierMiles Card?

    A. The minimum income requirement to be eligible to get a Citi PremierMiles is RM100,000.

    reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.