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    HSBC Amanah Malaysia Berhad

    HSBC is the first foreign bank to launch Islamic services in Malaysia in 1994. The bank conducts its banking services with Shariah principle for which they have established a Global Shariah Advisory Board and Regional Shariah Committees.

    In 2004, HSBC group launched HSBC Amanah as a separate entity globally whereas, HSBC Amanah Malaysia Berhad commenced its operations in 2008 as a separate entity in the country.

    List of Services

    • Personal banking
    • Premier banking
    • Advance banking
    • Commercial banking

    List of Products

    For individual customers, the bank offers a range of products and services that deals with personal finance and its management. Let’s have a look at the products offered by the bank:

    • Savings: Along with Basic Savings and Current Account-i, the bank offers exclusively tailored packages - HSBC Amanah Advance Account-i. Other than these, the bank also offers Foreign Currency Account – i that lets you deposit and withdraw amount through your Ringgit account or telegraphic transfer, and Term Deposit – i that lets you invest wisely and enjoy fixed returns over a period of time.
    • Credit and debit cards: You can select from an array of credit cards and debit card that suits your requirements. The bank offers HSBC Amanah Premier World MasterCard Credit Card-i, MPower Visa Platinum Credit Card-i, and MPower Visa Credit Card-i.
    • Financing: The bank offers both personal financing and home loan financing in the form of HSBC Amanah Personal Financing - i and HomeSmart-i. You can enjoy attractive profit rates, prepayment options, and other benefits under these two financing plans.
    • Protection: HSBC Amanah Malaysia offers a wide range of Family Takaful and General Takaful plans to protect you and your family from life’s uncertainties.
    • Investing: The bank offers wealth management products like Shariah-Compliant Unit Trust and Structured Investment-i that can yield higher returns with less risk.

    Promotions

    Credit card promotions:

    • You can get RM288 cashback on spending RM1,000 within 30 days upon receiving the welcome letter. If an amount of RM1,000 is spent within 60 days upon receiving the welcome letter, you are entitled to get a cashback of RM228.
    • Transfer up to RM10,000 outstanding balance from other credit card-i to your new HSBC Amanah Credit Card-i and enjoy 0% management fee for 12 months.

    Headquarters Address

    No 2 Leboh Ampang 50100 Kuala Lumpur, Malaysia Telephone: 603-2070 0744  Fax: 603-20701146

    Customer Care Numbers

    To resolve your doubts and queries about any products offered by the bank, regarding credit cards and other services, you can reach to the bank representatives through the following phone numbers:

    For local calls: 1300 80 2626For overseas calls: 603 8321 5200

    Email Address

    If you are looking to mention your complaints via email, you can write to complaints@hsbc.com.my. The official desk is functional from 9 a.m. to 4 p.m. on weekdays and the bank representatives will get back to you within 7 working days.

    You can also write your feedback via an e-Form available in the official website of the bank.


    FAQs

    Q. What are the benefits of HSBC Amanah Advance Account-i?

    A. HSBC Amanah Advance Account-i is exclusively designed to offer extra benefits to the customers such as a preferential rate for personal financing- i, an advance financial guide, 24 hours telebanking services, etc. The account also provides global transfer emergency encashment services of up to USD10,000.

    Q. What is the financing tenure for the personal financing scheme?

    A. As per your financed amount and instalment, you can get a financial tenure of up to 7 years for HSBC Amanah Personal Financing – i.

    Q. Can I consolidate my other accounts to my HomeSmart-i account?

    A. Yes, you can combine your HomeSmart-i account with your salary as well as savings accounts.

    Q. Can a foreign citizen apply for HomeSmart-i scheme?

    A. Yes, the HomeSmart-i home financing scheme is open to all residents and non-residents of Malaysia. You need to be minimum 18 years old to apply for the financing package and your age should not exceed 65 years at the end of the designated tenure.

    Q. Which services are offered under 24-hour express banking facility of HSBC Amanah?

    A. Under express banking lobbies, which function throughout the day and night, you can access cash withdrawals up to RM5,000 every day, card cash advance facility, statement requests and fund transfer facilities.

    Q. What is the maximum amount that I can transfer via Instant Transfer facility of the bank?

    A. You can transfer up to RM50,000 per day via personal internet banking facility and RM10,000 every day via ATM.

    HSBC Amanah Malaysia offers Shariah-compliant banking products to meet your financial requirements. Compare the products offered by the bank, including credit cards, debit cards, personal loans, etc., and in case of any query or applying for any particular product call the customer care number for assistance.

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