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    HSBC Bank Malaysia Berhad

    Hongkong and Shanghai Banking Corporation (HSBC) established its first Malaysian office in 1884 under the name HSBC Bank Malaysia Berhad. HSBC Bank Malaysia is the first locally established foreign bank in Malaysia to receive a licence to begin Islamic banking operations.

    Awards and Recognition

    • HSBC Bank Malaysia has been awarded ‘Best Service Provider—Malaysia’. The award was presented by The Asset Triple A at Treasury, Trade, Supply Chain and Risk Management Awards 2017.
    • The bank was recognised having the ‘Largest Payment Volume’ and ‘Highest Payment Volume Growth’ on Visa Platinum and Visa cards.
    • The bank was bestowed with the title ‘Best Bank for Corporate Social Responsibility’ at Asiamoney Banking Awards 2017.
    • ‘Best Domestic Card Manager’ honour was awarded to the bank in Euromoney Cash Management Survey 2017.

    List of Services

    HSBC Bank Malaysia offers the following personal banking and borrowing services to its customers:

    • Personal banking
    • Commercial banking
    • Borrowing (credit cards, personal financing, and property financing)

    List of Products

    The products offered by HSBC Bank Malaysia are:

    • Credit Cards: There are 8 credit cards offered by the bank, which include different categories such as rewards cards, cashback Cards, and air miles Card, among others. The Premier Account members receive a Premier category card that falls under the category of Exclusive Cards.
    • Debit Cards: HSBC Visa Debit Card works as an alternative for cash. You can make retail purchases with the card as the card is internationally accepted. The card works with a 6-digit PIN.
    • Property Financing: The bank keeps all your property-related requirements covered with its products whether you are buying your first home, willing to purchase another home, refinancing your home loan or if you need an Islamic home financing.
    • Investments: HSBC assists you in discovering good investment options including Unit Trust, Structured Investment, Dual Currency Investment, Bonds, Gold Account, etc. You can learn about the global economic developments and then invest in the option you think is profitable.
    • Insurance: Numerous insurance policies are offered by HSBC ranging from the ones that secure your children’s education to the ones that cover your health, house, and other valuables.
    • Digital Banking: HSBC provides numerous ways to digitise your banking experiences such as Internet Banking, Mobile Banking, Security Device, TeleBanking, and Express Banking. You can choose from the options mentioned and make transactions as per your convenience.
    • Personal Financing: Under personal financing, the bank offers two products: HSBC Amanah Personal Financing-i and Personal Overdraft. HSBC Amanah Personal Financing-i, a Shariah-compliant product, provides you a with high financing limit of up to RM150,000.
    • Deposit Accounts: The bank offers Basic Savings Account, Basic Current Account, Advance Account, and Premier Account. The bank also lets you have a Time Deposit, Foreign Currency Account, and Gold Account. It also offers Perks@Work account, which essentially works as a salary account.
    • Islamic Banking: HSBC Bank provides Islamic banking facilities under the name ‘HSBC Amanah’.

    Promotions

    Credit Card Promotions

    Promotion 1: Get Up to RM250 Cashback

    New cardholders:

    Get cashback of up to RM250 if you apply for a credit card with the bank between 16 March 2018 and 31 December 2018. You can qualify for the promotion when you spend a minimum of RM1,500 within a period of 60 days from the date of receiving the welcome letter.

    In addition, the promotion offers monthly and daily prizes.

    • Monthly Prizes: The bank gives away a total of 45 iPhone X. You will get 10 entries into the contest when you apply for a new card, activate it and spend a minimum of RM500 in a single receipt. Also, you earn 1 entry every time you spend a minimum of RM100 in a single receipt.
    • Daily Prizes: You can win prizes daily in the form of cashback. All you have to do is spend RM100 in a single receipt. You may win cashback of RM10. A total of RM15,000 could be won in the contest.

    Existing cardholders:

    You can get cashback up to RM100 when you spend a minimum of RM1,000 within 60 days from the date of receiving the welcome letter.

    Supplementary cardholders:

    You can earn up to RM50 cashback when you spend a minimum of RM500 within 60 days from the date of receiving the welcome letter.

    Promotion 2: Get 30% Off on Footwear at Converse

    Get 30% off on the second item when you purchase a normal-priced footwear. The discount commenced on 1 October 2017 and is valid until 30 September 2018. You have to pay with your HSBC/HSBC Amanah debit/credit card to get the benefits of the promotion.

    You can get the offer at Converse Pavilion, Converse Sunway Pyramid, Converse Midvalley Megamall, and Converse AEON Terbau City. The discount is valid only on the second product of the value equivalent or lesser than the value of the footwear purchased.

    Promotion 3: Save 15% on A La Carte Food Menu

    Enjoy 15% off on when you order a la carte food at restaurants such as Yuzu Japanese Restaurant, Mid Valley City and The Gardens. You can get the discount when you spend a minimum of RM150. The promotion is valid till 30 June 2018. Also, the offer is valid only on dine-in orders only. You cannot split the bill to get the discount. Also, you cannot get the discount on the purchase of beverages, alcohol, and tobacco. Pay with HSBC credit/debit card to qualify for the offer.

    Deposit Promotions

    Promotion 1: Enjoy Promotional Rate of 5% p.a. on Term Deposit-i

    Place a minimum amount of RM5,000 in the HSBC Term Deposit-i account for 3 months to get a preferential rate of 5% p.a. You can be new to the bank or can upgrade your account, but must have a HSBC Advance Account. Also, you must have or apply for an HSBC credit card and sign-up for Internet Banking on the same day. The offer is valid until 30 June 2018.

    Branches Working Hours

    The working hours of all the HSBC Bank Malaysia branches are between 9:30 a.m. and 4:00 p.m. The working hours of Premier Centre for Non-Cash transactions are between 9:30 a.m. and 6:00 p.m. All the branches except Kelantan and Terengganu branches operate from Monday to Friday whereas, Kelantan and Terengganu branches work from Sunday to Thursday.

    Headquarters Address

    The address of HSBC headquarters is given below:

    No 2 Leboh Ampang,

    50100 Kuala Lumpur,

    Malaysia

    Customer Care Numbers

    HSBC provides different telephone numbers for queries on different services and they are listed below:

    Service Local Contact Number International Contact Number Operational Timing
    HSBC Bank Malaysia (Banking and Cards division) 1300-88-1388 +603 8321 5400 7.30 a.m.-9.30 p.m.
    HSBC Amanah and HSBC Premier (Banking and Cards division) 1300-88-9393 +603 8321 5222 12 a.m.-11.59 p.m.
    HSBC Amanah (Banking and Cards division) 1300-80-2626 +603 8321 5200 7.30 a.m. - 9.30 p.m.
    Emergency Assistance for Visa Customers 1800 80 2997 Singapore: 800 4481 250 Australia: 1800 450 346 UK: 0800 169 5189 USA: 1866 765 9644 12 a.m.-11.59 p.m.
    MasterCard Services 1800 80 4594  1636 722 7111 12 a.m.-11.59 p.m.
    Credit Cards Activation and PIN Hotline 03 83218999 +603 8321 8999 12 a.m.-11.59 p.m.

    FAQs

    Q. Does HSBC serve in countries out of Malaysia?

    A. Yes. HSBC is established in 67 countries in continents such as Europe, Asia, Middle East, Africa, North America and Latin America.

    Q. What are the privileges offered by HSBC Premier International scheme?

    A. A few privileges offered by HSBC Premier International are:

    • You can open an International account without travelling out of Malaysia.
    • You will receive preferential benefits while buying foreign currencies.
    • Global View and Global Transfer features offer your free transfer of funds.
    • The widespread network of HSBC ATMs allows you to get cash with ease.
    • You get to enjoy the recognition of Premier status.
    • Premier hotline provides you 24 hours’ assistance.

    Q. What documents should I submit if I am a foreigner?

    A. As a proof of identity, you have to submit either your original passport or original national identity card. As a proof of address, you can provide the original copy of an overseas driving licence, utility bill or a bank statement from a non-HSBC bank. The utility bill should not be older than 4 months.

    Q. What are the interest rates applicable to Personal Overdraft facility?

    A. The interest rate applicable to Premier customers is Base Rate+2.2% p.a. and for Advance customers, it is Base Rate+4.2% p.a.

    Q. What is the lower and higher limit on the Personal Overdraft facility?

    A. The Personal Overdraft facility starts at RM10,000 and can go up to RM5 million.

    Q. What is the maturity benefit I can get from UniversalTreasure Plus insurance policy?

    A. You will receive a maturity benefit of 25% of the total premiums you have paid.

    Q. How does the Credit Card Shield policy work?

    A. The policy pays the outstanding debt of your HSBC Credit Card up to RM300,000 in case of the insured’s death, total and permanent disability or on being diagnosed with a critical illness.

    Q. How does Security Device help as a digital banking solution?

    A. You can make use of the banking services on the Security Device as HSBC assures you that your information is well protected on the device. HSBC uses agile methods to keep your information secure with a unique, time-sensitive Security Code to avoid any kind of breaches.

    Q. How does refinancing a home loan work?

    A. Consider that your property value has raised after you have borrowed your home loan. When you refinance your home loan, you will be eligible for a higher loan amount that clears your existing loan with some money left out in hand. Since you have refinanced, the loan is reset and you get a longer tenure with reduced monthly instalments.

    If you have doubts related to any of the products offered by the bank, call the customer care or visit your nearest HSBC branch. Also, read all the fine prints in detail before applying for any product. For credit cards, deposits, or personal financing, compare the interest/profit rates and apply.

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