Industrial and Commercial Bank of China

    Industrial and Commercial Bank of China (Malaysia) (ICBC) is a subsidiary of Industrial and Commercial Bank of China Limited. The bank serves its customers with numerous products and services. Here is a snippet of the bank and its functionalities.

    Awards and Recognition

    ICBC has earned many awards and recognition on a global basis. Some of them are listed here:

    • ICBC was awarded the “World’s Best Emerging Markets Bank” by Global Finance.
    • Asiamoney has recognised ICBC as “Best Private Bank for Global Investment Exposure”.
    • ICBC was honoured with the title “The Best Asian International Cash Management Bank in Asia Pacific” by The Asian Banker.
    • Mastercard Worldwide has appreciated the bank with the “Award for Best Fraud Risk Control”.

    List of Services

    The services offered by Industrial and Commercial Bank of China are:

    • Personal Banking
    • Corporate Banking
    • Internet Banking

    List of Products

    The products offered by the bank under Personal Banking are:

    • Basic Services: The bank offers savings account, current account, and fixed deposit account. The other basic services offered by the bank are cashier’s orders, demand draft, cheque clearing, telegraphic transfer, electronic banking, international settlement, and personal RMB advance settlement.
    • Debit Card: ICBC provides UnionPay Debit Card, which can be used in more than 100 countries. The card provides you with the flexibility of using one card anywhere without the hassle of currency conversion or the risk of carrying cash everywhere you go.
    • Credit Card: ICBC offers three Visa credit cards and three UnionPay Dual Currency credit cards. Both Visa and UnionPay credit cards are categorised as Classic Card, Gold Card, and Platinum Card. With the dual currency cards, you can make payments in both MYR or CNY. For Visa credit cards, ICBC specifies that 150 bonus points earned on the card are equivalent to RM1.
    • Mortgage Loan: If you are looking for finances to buy a house, whether your first house or not, ICBC serves all your needs with its mortgage loans. You can get a high margin financing with long tenure to repay. The bank has no lock-in period and the interest rate can be as low as 4.65% p.a.
    • Insurance: ICBC offers Smart Traveller, a travel insurance policy dedicated to keep you and your belongings safe while travelling overseas. It covers the hospital and medical expenses in case of an accident or illness. You can choose between single-trip and annual trip cover for protection based on the frequency of your travel.

    Branches’ Working Hours

    The working hours of ICBC are between 9.30 a.m. and 4 p.m.

    Headquarters’ Address

    Here is the address of ICBC headquarters:

    Level 35, Menara Maxis,

    Kuala Lumpur City Centre,

    50088 Kuala Lumpur,


    Customer Care Numbers

    You can call the head office of ICBC located in Kuala Lumpur on the number +603-23013399. Simultaneously, you can also send fax messages to +603-23013388.

    Email Addresses

    You can use the email address [email protected] to correspond with the bank.


    Q. Does the SmartTraveller insurance policy cover the loss of baggage?

    A. The SmartTraveller insurance policy covers the loss of baggage and other personal items up to RM500/item. The policy also covers the flight and baggage delays.

    Q. Can I get the mortgage loan to buy a commercial property?

    A. Yes. ICBC provides mortgage loans to buy a completed house, a house under construction, and a commercial property.

    Q. How long does it take for the claim to be processed?

    A. It may take not more than 5 working days to process the submitted claims.

    Q. Does the ICBC Debit Card include a card issuance fee?

    A. Yes. ICBC Debit Card comes with a card issuance fee of RM8.48 per card.

    Q. Do I have to pay any fee to close my current account?

    A. Yes. If you are closing your current account within three months of account opening, you have to pay RM21.20, including Goods and Services Tax (GST).

    Q. Do I have to pay any fee to get my Account Statement?

    A. The table below describes the fees involved with Account Statement:

    Frequency Charges
    Monthly Free
    Weekly RM3.18/week
    Daily RM53/month
    Duplicate Statements RM2.12/month (within a year)
    RM5.30/month (more than a year)

    Q. What are the privileges offered by Dual Currency Credit Cards of ICBC?

    A. With ICBC Dual Currency Credit Cards, you can enjoy premier airport lounge service at pre-defined airport lounges when you are travelling in China. You can also get access to complimentary food and beverage, internet, television, newspapers, and magazines.

    Q. Should I pay any fee to purchase the insurance policy for a single trip?

    A. You have to pay a commission of 25% to the insurance agent. No other fees are applicable.

    Q. Do I have to pay an annual fee for an ICBC Credit Card?

    A. Yes. ICBC Credit Cards include an annual fee depending on the type of Credit Card:

    Type of Credit Card Annual Fee
    Classic Card RM79.50
    Gold Card RM159
    Platinum Card RM349.80

    Note: The fees listed in the table above are inclusive of GST.

    You can visit the bank or call up the head office for queries pertaining to specific products. For credit cards, make sure you compare the interest rates and other specifics to choose the one that fits you best.

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