Industrial and Commercial Bank of China (Malaysia) (ICBC) is a subsidiary of Industrial and Commercial Bank of China Limited. The bank serves its customers with numerous products and services. Here is a snippet of the bank and its functionalities.
ICBC has earned many awards and recognition on a global basis. Some of them are listed here:
The services offered by Industrial and Commercial Bank of China are:
The products offered by the bank under Personal Banking are:
The working hours of ICBC are between 9.30 a.m. and 4 p.m.
Here is the address of ICBC headquarters:
Level 35, Menara Maxis,
Kuala Lumpur City Centre,
50088 Kuala Lumpur,
You can call the head office of ICBC located in Kuala Lumpur on the number +603-23013399. Simultaneously, you can also send fax messages to +603-23013388.
You can use the email address [email protected] to correspond with the bank.
Q. Does the SmartTraveller insurance policy cover the loss of baggage?
A. The SmartTraveller insurance policy covers the loss of baggage and other personal items up to RM500/item. The policy also covers the flight and baggage delays.
Q. Can I get the mortgage loan to buy a commercial property?
A. Yes. ICBC provides mortgage loans to buy a completed house, a house under construction, and a commercial property.
Q. How long does it take for the claim to be processed?
A. It may take not more than 5 working days to process the submitted claims.
Q. Does the ICBC Debit Card include a card issuance fee?
A. Yes. ICBC Debit Card comes with a card issuance fee of RM8.48 per card.
Q. Do I have to pay any fee to close my current account?
A. Yes. If you are closing your current account within three months of account opening, you have to pay RM21.20, including Goods and Services Tax (GST).
Q. Do I have to pay any fee to get my Account Statement?
A. The table below describes the fees involved with Account Statement:
|Duplicate Statements||RM2.12/month (within a year)|
|RM5.30/month (more than a year)|
Q. What are the privileges offered by Dual Currency Credit Cards of ICBC?
A. With ICBC Dual Currency Credit Cards, you can enjoy premier airport lounge service at pre-defined airport lounges when you are travelling in China. You can also get access to complimentary food and beverage, internet, television, newspapers, and magazines.
Q. Should I pay any fee to purchase the insurance policy for a single trip?
A. You have to pay a commission of 25% to the insurance agent. No other fees are applicable.
Q. Do I have to pay an annual fee for an ICBC Credit Card?
A. Yes. ICBC Credit Cards include an annual fee depending on the type of Credit Card:
|Type of Credit Card||Annual Fee|
Note: The fees listed in the table above are inclusive of GST.
You can visit the bank or call up the head office for queries pertaining to specific products. For credit cards, make sure you compare the interest rates and other specifics to choose the one that fits you best.