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Kuwait Finance House (Malaysia) Berhad

Kuwait Finance House Malaysia (KFH) works on Shariah-based principles. The bank is a wholly-owned subsidiary of Kuwait Finance House. The branch operations of the bank have begun on 8 August 2005 in Malaysia and are successfully serving its customers to date.

Awards and Recognition

KFH has been recognised with the following awards and recognition:

  • The bank has received the title, ‘Best Islamic Retail Banking Product’, at International Finance Awards 2017.
  • Islamic Business & Finance has awarded Kuwait Finance House Malaysia with the following titles at South East Asia Awards 2017:
    • Best Islamic Bank
    • Best Islamic Retail Banking Product (KFH Libshara Account-i)
    • Most Innovative Islamic Banking Product (International Commodity Murabahah Deposit-i)
  • Kuala Lumpur Islamic Finance Forum (KLIFF) 2011 has awarded the bank with ‘Most Outstanding Islamic Consumer Product—KFH Gold Account-i’.
  • KFH Malaysia has received the award ‘Best Investment Bank (Asia)’ at Islamic Business & Finance Awards 2011.

List of Services

The bank offers the following services to its customers:

  • Consumer Banking
  • Commercial Banking
  • Corporate Banking
  • Online Banking
  • Wealth Management
  • Asset & Fund Management

List of Products

KFH provides the following products to its consumers:

  • Deposits: The bank provides different kinds of deposit accounts such as:
    • Savings Account
    • Libshara Account-i
    • Current Account
    • Term Deposit Account

KFH also offers international deposits and foreign currency accounts.

  • Financing: The financing house offers home financing and automobile financing to its customers i.e., Ijarah Muntahia Bi Al-Tamlik Asset Acquisition Financing-i, Ijarah Mawsufah Fi Al-Zimmah Asset Acquisition Financing-i and Automobile Ijarah-i. The bank also provides personal financing with separate schemes to the general public and government employees.
  • Card: KFH offers Debit Card-i along with supplementary cards. You can enjoy 10% cashback on your first transaction and 0.5% cashback on all other transactions. The financing house has waived off the annual fee for the first year on both the principal card and the supplementary cards.
  • Investments: You can get to invest in either Junior Gold Account-i or Gold Account-i. The junior account lets you invest in a gold account in your child’s name. The initial deposit for this account can start with 5 grams.
  • Other Services: As part of the banking services, KFH offers Remittance, Priority Banking, Standing Instruction, Safe Deposit Box-i, Auto-Sweep Facility, etc.

Promotions

Card Promotion

Promotion 1: Complimentary Nuggets at Burger King

Buy your favourite food worth RM10 or more at Burger King to get 3 pieces of Nuggets free. The transaction must be made with KFH Debit Card-i. Redemption is not applicable at the outlets BK Sunday Lagoon, BK Medini Mall, BK Plaza

Branch Working Hours

The working hours of the branch offices are listed in the table below:

Branch Operating Hours (Monday-Thursday) Operating Hours (Friday)
Kuala Lumpur 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Taman Permata 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Klang 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Kota Damansara 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Shah Alam 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Bandar Saujana Putra 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Penang 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Seberang Jaya 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Batu Pahat 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Johor Bahru 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Kota Kinabalu 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Kuching 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Tanjung Manis 9:30 a.m.-4:30 p.m. 9:30 a.m.-12:30 p.m. and 2:30 p.m.-4:30 p.m.
Branch Operating Hours (Sunday-Wednesday) Operating Hours (Thursday)
Kota Bharu 9:30 a.m.-4:30 p.m. 9:15 a.m.-4:15 p.m.

Headquarters’ Address

The address of the headquarters is given below:

Level 26, Menara Prestige,

1, Jalan Pinang,

P.O.Box 10103,

50450 Kuala Lumpur,

Malaysia

Customer Care Numbers

Here are the phone numbers associated with different functionalities of the finance house:

Department Contact Number
Corporate Office +603 2168 0000
Media Queries +603 2168 0000
HR Queries +603 2168 0000
Complaints Forum +603 2168 0432

Email Address

You can make use of the following email addresses to reach the finance house:

Department Email Address
Media Queries akmal.baqi@kfh.com.my
HR Queries yogita.mogan@kfh.com.my
Complaints Forum idawanie.shapeen@kfh.com.my
Whistle Blowing Policy whistleblow@kfh.com.my

FAQs

Q. In which other countries do the bank operate?

A. Kuwait Finance House has been operational in the following countries: Turkey, Jordan, Saudi Arabia, Bahrain, United Arab Emirates, Oman and Bangladesh.

Q. What is the maximum repayment tenure available for personal financing?

A. The bank offers a repayment tenure up to 10 years for personal financing.

Q. Can I get a passbook for my Basic Savings Account-i?

A. No. Basic Savings Account-i is a non-passbook savings account. However, you can get monthly account statement for free.

Q. When do you consider an account to be a dormant account?

A. If there are no transactions done on an account for a year or more, the account is considered a dormant account.

Q. What is the maximum financing amount offered under Cashline-i scheme?

A. The maximum financing allowed under Cashline-i is RM250,000.

Q. Can I use the debit card overseas?

A. Yes. You can use the debit card at worldwide outlets that have a Visa logo.

Q. What are the age requirements to get primary and supplementary Debit Card-i?

A. The minimum age requirement to get primary Debit Card-i is 18 years and that of a supplementary card is 12 years.

Q. What is the annual rental fee applicable for Safe Deposit Box-i?

A. The annual rental fee applicable to Safe Deposit Box-i are:

Size Fee for 1 year Fee for 5 years
3" x 10" x 23" RM150 RM700
5" x 10" x 23" RM200 RM900

Q. What are the different remittance services offered by KFH?

A. The remittance services offered by KFH are cheque, demand draft, telegraphic transfer and inward telegraphic transfer.

Q. Are there any restrictions on the use of my Debit Card-i?

A. You cannot use the card to purchase at non-Shariah outlets i.e., you cannot buy package beer, wine, liquor, cigar; or get involved in gambling activities.

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