Maybank (Malaysia) Berhad

    Maybank works as one of the prominent banks of Malaysia with over 2,200 branch offices across 20 countries. Maybank operates both on conventional and Islamic principles of the banking system. Maybank Islamic Berhad handles the Islamic products and services.

    Awards and Recognition

    Recently, Maybank has been recognised with the following awards:

    • Tha Asian Banker has provided the following awards:
      • Best Retail Bank Malaysia Country Award 2014
      • Best Automobile Lending Business Award for Asia 2014
    • Maybank is in the 1st place in being the Best In-house Inbound Contact Centre in the category of above 100 seats in 2014.
    • The prestigious inOvation Malaysia Award 2012 has been awarded for the Maybank’s m2u mobile payment app. The award was given away at the event of GoMobile 2012 Awards Night.

    List of Services

    The list of services offered by Maybank are given below:

    • Personal Banking
    • Islamic Banking
    • Business Banking
    • Corporate Banking
    • Investment Banking
    • Online Banking

    List of Products

    The list of products that Maybank offers to its customers are:

    • Accounts: The bank provides Savings Account, Mudarabah IA, Current Accounts, Fixed Deposit, Islamic Deposit Accounts, etc.
    • Cards: The bank provides Credit Cards, Charge Cards, Debit Cards, and Prepaid Cards. Its credit cards come with a variety of benefits and privileges, including reward points, cash rebates, cashback, etc.
    • Loans: ASB/ASB 2 Financing, Car Financing, Cash Line Facility, Mortgage Loans, Personal Loan, Share Margin Financing, Term Loans, Skim Prihatin Pendidikan 1Malaysia(SPP1M), and PR1MA Home Financing are the types of loans offered by Maybank.
    • Investments: Maybank lets you invest in Share Trading, Futures Broking, Gold & Silver Investment Accounts, ASNB Investment, etc.
    • Insurance: Under Insurance category, Maybank covers personal accident, car & travel, legacy, retirement, savings & investment, education, home insurance, etc. Some of these insurance covers can be bought online.


    Credit Cards’ Promotions

    Promotion 1: SOGO Supermarket Sweep

    You have to register yourself by sending an SMS to qualify for the campaign within the promotion period. You can be a new or an existing credit cardholder of the bank. On every spend of RM100 in a single receipt on retail, online or overseas purchases, you get one entry into the contest. Also, you can gain 10 entries into the contest if you:

    • Spend RM30 in a single transaction with VISA payWave.
    • Spend RM100 in a single receipt at SOGO KL.
    • Spend RM1,000 accumulative on EzyPay.

    The computation of the total qualifying spend is considered from 6 April 2018 to 6 July 2018 irrespective of the date of registration for the contest.

    The prizes are divided into two categories:

    • Grand Prize: 5 Visa credit cardholders get a chance to sweep the supermarket in 5 minutes. Each winner can shop for an amount of RM10,000 at AEON.
    • Bonus Prize: 500 winners get a cashback of RM100.

    Promotion 2: Movie Offers at INDULGE Cinemas

    Get movie tickets at discounted rates of RM35 from Monday to Thursday and RM45 from Friday to Sunday when you buy tickets at INDULGE. Twin tickets can be got at RM70 from Monday to Thursday and RM90 from Friday to Sunday. In addition, you can dine in INDULGE at a discounted price saving up to 20%. The offer is available from 1 February 2018 to 31 January 2019. Individuals with Maybank Visa, MasterCard, American Express Card or Debit Card can get the benefits of the promotion.

    Promotion 3: Save at Kenny Rogers ROASTERS

    You can save 10% on food and beverages at Kenny Rogers ROASTERS when you pay with Maybank MasterCard, Visa, American Express Card, Prepaid or Debit Card. The offer is valid till 31 December 2018. You need to keep in mind that the offer cannot be combined with any other offers, coupons or promotions.

    Loan Promotion

    Promotion 1: Get a Holiday with Mortgage Loan

    Get a loan on your house or refinance it with Maybank, or even refer your friends or family, to get entry to the promotion. The promotion is valid till 31 December 2018. The grand prize offered is a travel voucher worth RM8,000. The first prize is a voucher worth of RM5,000, the second prize is a voucher worth RM3,000 and the third prize is a voucher worth RM2,000. The promotion also gives two consolation prizes that are travel vouchers worth RM1,000 each. You have to answer a question about the contest to win the travel voucher.

    Branches’ Working Hours

    The working hours for various banking services offered at different branches are listed below in detail:

    Branches Days Operating Timings
    All states except Kelantan and Terengganu Monday-Thursday 9.15 a.m.-4.30 p.m.
    Friday 9.15 a.m.-4.00 p.m.
    Saturday/Sunday/Public Holidays Closed
    States of Kelantan and Terengganu Sunday-Wednesday 9.15 a.m.-4.30 p.m.
    Thursday 9.15 a.m.-4.00 p.m.
    Friday/Saturday/Public Holidays Closed
    Corporate Office Hours Monday-Thursday 8.45 a.m.-5.45 p.m.
    Friday 8.45 a.m.-4.45 p.m.
    Saturday/Sunday/Public Holidays Closed

    The operating timings of some other branches with full banking services are given:

    Branch Monday-Thursday Friday
    Genting Highlands 9.15 a.m.-5.15 p.m. 9.15 a.m.-4.15 p.m.
    KLCC, Kuala Lumpur 10.00 a.m.-4.30 p.m. 10.00 a.m.-4.00 p.m.
    Queensbay Mall Branch, Bayan Lepas, Penang 10.00 a.m.-4.30 p.m. 10.00 a.m.-4.00 p.m.

    Headquarters’ Address

    The headquarters of Maybank is located at Kuala Lumpur and the address is given below:

    Malayan Banking Berhad

    Level 14, Menara Maybank

    100 Jalan Tun Perak

    50050 Kuala Lumpur


    Customer Care Numbers

    The important telephone numbers related to Maybank are:

    • The customer care hotline number for local customers is 1-300 88 6688.
    • The customer care hotline number for overseas customers is +603-7844 3696.
    • The contact number of the headquarters is +603-2070 8833.

    Email Address

    The email address to send emails to the bank is [email protected]


    Q. What are the different Savings Accounts offered by Maybank?

    A. The types of Savings Accounts offered by Maybank are Maybank2u Savers, Golden Savers Savings Account, Kawanku Savings Account, Basic Savings Account, imteen Account, Yippie Savings Account, and Maybank Gold Investment Account.

    Q. How does a Golden Savers Savings Account work?

    A. Golden Savers Savings Account is meant for senior citizens, retired employees and employees who are planning for an early retirement. The minimum balance for this account is RM1,000. You can get multi-tiered interest rates on this account. The interest rates vary based on your savings in the account; interest is calculated on a daily basis and credited on a monthly basis.

    Q. What are the interest rates applicable on Kawanku Savings Account?

    A. The latest interest rates on Kawanku Savings Account are given in the table below:

    Savings Band Interest Rate (% p.a.)
    Initial RM1,000 0.30
    Above RM1,000 up to RM10,000 0.30
    Above RM10,000 up to RM25,000 0.35
    Above RM25,000 up to RM50,000 0.40
    Above RM50,000 up to RM100,000 0.65
    Above RM100,000 up to RM200,000 1.10
    Above RM200,000 up to 500,000 1.15
    Above RM500,000 1.20

    Q. What are the types of Charge Cards available with Maybank?

    A. Maybank offers the following Charge Cards: American Express Card, American Express Gold Card, and The Platinum Card.

    Q. What are the benefits offered by American Express Card?

    A. American Express Card offers the many benefits and privileges; some of them are mentioned below:

    • The annual fee for the card is waived for a lifetime.
    • There are no spending limitations that are set beforehand. You can spend as much as you can afford as mentioned in the application.
    • On every RM1 that is charged on the card, you can earn 2 times the Membership Reward Points.
    • Membership Reward Points can be used for travel, shopping and dining.
    • You can also transfer these points to use for flight tickets via the Frequent Flyer Programmes.
    • When you book an air ticket with the card, you can be protected with the complimentary Travel Personal Accident insurance.

    Q. Does Maybank offer a Debit along with an ATM card?

    A. Yes. Maybank offers a few Debit along with ATM cards such as MasterCard Platinum Debit, Visa Debit, and Visa Platinum Debit payWave.

    Q. Is there a minimum annual income requirement to qualify to sign-up for a debit card?

    A. No. There is no minimum annual income specified by the bank to get a debit card.

    Q. Can I invest in Unit Trusts through Maybank?

    A. Yes. Maybank acts as a platform for you to invest in Unit Trusts. In addition, you can invest in Share Trading, Dual Currency Linked Investments, ASNB, etc. through Maybank.

    Q. What are the features of Maybank Mobile App?

    A. You can check your account balance, transfer funds, pay your bills, place fixed deposits, activate your card, set PIN, etc. with the Maybank Mobile App.

    Q. Is there a monthly fee payable for Premier 1 Account?

    A. Yes. You have to pay RM5/month as a monthly fee for Premier 1 Account. This fee can be waived if you maintain a balance of RM50,000 daily.

    You can get any of these services by contacting your nearest branch. Look into the fine prints carefully before signing up for any product offered by the bank.

    Latest News About Maybank Malaysia

    • Maybank Introduces New Digital Financial Planning Tools

      On the lines of Bank Negara Malaysia’s regulation to work towards digitisation, Maybank has launched new digital tools for financial planning—a spending tracker, goal savings plan, and insurance dashboard on its official website. The tools facilitate customers to make better savings and monitor the insurance. They can now keep track of achieving their financial goals in a better way.

      The goal savings plan tool allows users to categorise the money into different goals without actually creating separate accounts. A maximum of 5 goals can be set and a fixed contribution can be made to each category. With the spending tracker, a user can track the expenses made with their debit and credit cards.

      The insurance dashboard presents all the Etiqa insurance/takaful products purchased by the user. It also allows the user to purchase Etiqa insurance and investment products online.

      Datuk John Chong, Chief Executive Officer, Community Financial Services said that the pilot version of the goal savings plan was a success and over 4,500 goals were set by the users. A total of RM31.5 million has been planned to save.

      The bank has also come up with a campaign called “Double Up Your Savings Campaign”. The campaign is valid until 28 February 2019. A customer must save a RM200 or more in the goal savings plan within a minimum period of 3 months while the promotion is alive to enter the campaign. Around 120 winners will get a bonus payout of RM120,000.

      BBazaar Malaysia

      12th Sep 2018

    • Maybank’s net profit increases in the first half of 2018

      Malaysian Banking Bhd or Maybank registered 13.9% rise in overall revenues in the first half of 2018. Better cost management procedures led to a profit increase of up to RM3.83 billion from RM3.36 billion, as per reports. Maybank noted that branching out of operations have led to an increase of 3.2% till 30 June 2018.

      Islamic banking functions of Maybank contributed to an increase of 7.4% in net fee-based income of up to RM3.28 billion. Net funds have increased by 1.6% to RM8.39 billion due to a 4.6% increase in loans in three countries- Singapore, Indonesia, and Malaysia, with the latter contributing to an increase of 6.1% in loans.

      Maybank plans to increase its interim dividend share price to 25 sen per share, leading to an additional revenue of RM2.74 billion. The chairman Datuk Mohaiyani Shamsudin noted that Maybank is confident of retaining its leading position in the market, in spite of difficult global economic conditions. He credits strong brand equity, great digital presence, and diversification into new ventures with good infrastructure and expertise leading to an expanded customer base.

      BBazaar Malaysia

      30th Aug 2018

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