Public Bank focuses on retail banking business and also offers financial assistance to Small and Medium Enterprises (SMEs). The bank has 259 branches across Malaysia. The bank also provides over 2,000 self-service outlets to cater to your banking requirements.
Given below are some of the awards and recognitions achieved by Public Bank for its way of operations:
Public Bank offers two services:
The products offered by Public Bank are:
Credit Card Promotions
Promotion 1: PB Cash Back 4 U
The promotion is offered on both conventional, Islamic Principal Credit Cards, and Principal Co-Branded Credit Cards. To participate in this promotion, you have to register yourself by sending an SMS during the promotion period to 66300 in the format:
Supplementary card numbers are not accepted. If you own more than one Principal Credit Cards, you can register with only one credit card number. The promotion is valid until 1 July 2018. Once you have successfully registered, you can start spending with your principal credit card and the spending criteria is given below:
The working hours of all the branches of Public Bank are between 9:30 a.m. and 4:00 p.m.
The address of the head office is given below:
Public Bank Berhad
Menara Public Bank
146, Jalan Ampang
50450 Kuala Lumpur
The important phone numbers for different purposes are listed below:
|Purpose/Function||Telephone Number||Operational Hours|
|Report Lost ATM Card||603-2179 5000||24 hours|
|Report Lost Visa/MasterCard||603-2176 8555||24 hours|
|PBe Customer Support||603-2179 9999||6 a.m.-12 p.m.|
|ID Deactivation||603-2179 9999||12 p.m.-6 a.m.|
|Cyber Fraud Security||603-2177 3555||6 a.m.-12 p.m.|
|Customer Services Department||1-800-22-5555||Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.|
|Card Services||603-2176 8000||24 hours|
|Hire Purchase / Car Loan||1-800-22-7777||Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.|
|Deposits/Investment||1-800-22-9999||Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.|
|Share Trading||603-2176 6003 / 603-2176 6528||Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.|
|Self Service Terminal Centre||603-2179 5000||6.00 a.m.-12.00 p.m.|
|Public Islamic Bank Berhad||603-2176 6000||Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.|
The useful email addresses are:
|Customer Services Departmentfirstname.lastname@example.org|
|PBe Customer Supportemail@example.com|
|Cyber Fraud Securityfirstname.lastname@example.org|
|PB Card Servicesemail@example.com|
|Loans & Financingfirstname.lastname@example.org|
|Hire Purchase/Car Loanemail@example.com|
|Self Service Terminal Centrefirstname.lastname@example.org|
|Public Islamic Bank Berhademail@example.com|
Q. In which other countries does Public Bank operate?
A. Public Bank has been operational in countries such as Hong Kong, China, Cambodia, Vietnam, Laos, and Sri Lanka.
Q. What is PBe?
A. PBe is the name given to Public Bank’s online site. The site lets you perform online bill payments, transactions and serves as an informational repository. You can access PBe on browsers such as Google Chrome, Mozilla Firefox, Safari, Opera, Internet Explorer 9, 10 & 11.
Q. What is the minimum investment amount for PB Dual Currency Investment Account?
A. The minimum investment amount for PB Dual Currency Investment is RM50,000 or its equivalent of any foreign currency.
Q. What does FPX mean?
A. FPX is a gateway for online payments for transferring money in real time at instances such as online purchases or payment of bills.
Q. Which foreign currencies are allowed for investment in a PB Dual Currency Investment Account?
A. The following foreign currencies are allowed for investment in a PB Dual Currency Investment Account:
Q. How does PB Pro Saver work?
A. PB Pro Saver is an endowment plan where you have a premium period of 10 years to get a coverage of 20 years. The Guaranteed Cash Benefit offered by the policy gets doubled from policy year 11. On maturity, it provides the complete basic sum assured along with the Maturity Booster of 20% of the annual premium.
Q. What is the annual fee for PB Visa Business Card?
A. You may have to pay RM159 as an annual fee for PB Visa Business Card. However, you can get fee waiver when you make 12 swipes per card in a year.
Q. How is the VIP points for PB Quantum Credit Cards?
A. You will gain 1 VIP point for your local retail purchase other than in departmental store and entertainment. You can get 2 VIP points on your overseas retail spend in departmental store and entertainment. You can redeem your VIP points in 3 years.
Q. Is Outward Foreign Telegraphic Transfer and Foreign Demand Draft protected by PIDM?
A. No. PIDM does not protect Outward Foreign Telegraphic Transfer and Foreign Demand Draft.
To apply for any of Public Bank’s products, either call up the bank or pay a visit to your nearest PB branch. Make sure that you read the fine prints thoroughly before applying for any of the products.
Public Bank Bhd has recently announced changes in the fees for card and loan repayments. Rates have been announced for both cash and cheque payments. The new rates shall come into effect from 1 April 2019.
The fees for over-the-counter (OTC) charges is RM2 per transaction. Fees for Cash Deposit Terminal (CDT), Cash Recycling Machine (CRM), and Cash Deposit Machine (CDM) are at the rate of RM0.50 per transaction. The OTC fees has been waived for senior citizens, disabled, and customers who do not have access to Public Bank current or savings accounts.
The bank has additionally announced that payments can also be made without any additional fees at certain channels. These include standing instructions (SI) with the account holding branch, internet or mobile banking, automated teller machines (ATMs), Interbank GIRO (IBG) Fund Transfer via PB Engage (PBe), and Instant Transfer (IBFT) via PBe.
https://www.pbebank.com/Announcements.aspx?qid=2657#q2657 (click on Fees for Card and Loan Repayments from the sidebar)
2nd Oct 2018