Public Bank Berhad

    Public Bank focuses on retail banking business and also offers financial assistance to Small and Medium Enterprises (SMEs). The bank has 259 branches across Malaysia. The bank also provides over 2,000 self-service outlets to cater to your banking requirements.

    Awards & Recognition

    Given below are some of the awards and recognitions achieved by Public Bank for its way of operations:

    • Asia Pacific Brands Foundation has recognised the bank with ‘The BrandLaureate Industry Champion Brand Icon Leadership Award for Banking 2017’.
    • At The Edge Billion Ringgit Club Corporate Awards 2017 event, Public Bank was honoured with ‘Highest Return on Equity Over Three Years – Gold Award’ and ‘Highest Growth in Profit After Tax Over Three Years - Gold Award’ under the category ‘Finance Sector - RM10 Billion and Above Market Capitalisation’. The bank has also managed to win ‘Highest Return on Equity Over Three Years - Silver Award’ and ‘Highest Growth in Profit After Tax Over Three Years - Silver Award’ under the category ‘Super Big Cap Companies Above RM40 Billion Market Capitalisation’.
    • Asiamoney has awarded the bank with ‘Best Bank for SMEs Award 2017’.
    • Public Bank has won the following awards at VISA Malaysia Bank Awards 2016:
      • Highest Payment Volume Growth for VISA Infinite
      • Highest Visa e-Commerce Share of Purchase Volume (PV)
      • Highest Payment Volume Growth for VISA Commercial

    List of Services

    Public Bank offers two services:

    • Personal Banking
    • Business Banking
    • Islamic Banking
    • Share Trading
    • Online Services

    List of Products

    The products offered by Public Bank are:

    • Credit Cards & Debit Cards: Public Bank provides both credit and debit cards that come with a host of benefits and privileges. Some of the credit cards offered by the bank are PB Quantum Credit Card, PB World MasterCard Credit Card, PB Visa Signature Credit Card, etc. The Debit Cards offered by the bank include PB UnionPay LifeStyle Debit Card, PB MasterCard LifeStyle Debit Card, PB UTAR MasterCard Debit Card, etc. In addition, the bank also offers a few Islamic Credit Cards such as MasterCard Platinum Credit Card-i, Visa Platinum Credit Card-i, Visa Gold Credit Card-i, etc.
    • Accounts & Deposits: The bank provides savings accounts, current accounts, fixed deposit accounts, foreign currency accounts, and safe deposit box. Some of these account types are available in the Islamic format as well.
    • Investment: Public Bank allows you to invest your money into Dual Currency Investment Accounts, Structured Investment Account, Unit Trust/Private Retirement Scheme, Gold Investment Accounts, and Sharelinks.
    • Insurance: You can provide protection to your family with Public Bank’s insurance policies. The bank provides savings policies, investment-linked policies, credit policies for mortgage and hire purchase, etc.


    Credit Card Promotions

    Promotion 1: PB Cash Back 4 U

    The promotion is offered on both conventional, Islamic Principal Credit Cards, and Principal Co-Branded Credit Cards. To participate in this promotion, you have to register yourself by sending an SMS during the promotion period to 66300 in the format:

    PBCB16 digit Principal Credit Card number

    Supplementary card numbers are not accepted. If you own more than one Principal Credit Cards, you can register with only one credit card number. The promotion is valid until 1 July 2018. Once you have successfully registered, you can start spending with your principal credit card and the spending criteria is given below:

    • On spend of 2x RM100 per receipt in a week, you will receive a cashback of RM10 up to a maximum of RM50 per week. In the entire promotion period, you can receive a maximum of RM1,300 as cashback.
    • On spend of 2X RM500 per receipt in a week, you will receive a cashback of RM50, the same being the maximum cashback for the week. The maximum cashback that can be expected over the entire promotion period is RM1,300. The cashback offer is subject to first come, first served basis.

    Branch Working Hours

    The working hours of all the branches of Public Bank are between 9:30 a.m. and 4:00 p.m.

    Headquarters Address

    The address of the head office is given below:

    Public Bank Berhad

    Menara Public Bank

    146, Jalan Ampang

    50450 Kuala Lumpur


    Customer Care Numbers

    The important phone numbers for different purposes are listed below:

    Purpose/Function Telephone Number Operational Hours
    Report Lost ATM Card 603-2179 5000 24 hours
    Report Lost Visa/MasterCard 603-2176 8555 24 hours
    PBe Customer Support 603-2179 9999 6 a.m.-12 p.m.
    ID Deactivation 603-2179 9999 12 p.m.-6 a.m.
    Cyber Fraud Security 603-2177 3555 6 a.m.-12 p.m.
    Customer Services Department 1-800-22-5555 Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.
    Card Services 603-2176 8000 24 hours
    Hire Purchase / Car Loan 1-800-22-7777 Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.
    Deposits/Investment 1-800-22-9999 Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.
    Share Trading 603-2176 6003 / 603-2176 6528 Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.
    Self Service Terminal Centre 603-2179 5000 6.00 a.m.-12.00 p.m.
    Public Islamic Bank Berhad 603-2176 6000 Monday to Thursday: 8.45 a.m. - 5.45 p.m. Friday: 8.45 a.m. - 4.45 p.m.

    Email Address

    The useful email addresses are:

    Purpose Email Address
    Customer Services Department customerservice@publicbank.com.my
    PBe Customer Support customersupport@publicbank.com.my
    Cyber Fraud Security pbesecure@publicbank.com.my
    PB Card Services custsvc@publicbank.com.my
    Loans & Financing loans_dev@publicbank.com.my
    Hire Purchase/Car Loan hirepurchase@publicbank.com.my
    Deposits/Investment rfsd@publicbank.com.my
    Share Trading shareinvest@publicbank.com.my
    FPX customersupport@publicbank.com.my
    Self Service Terminal Centre customerservice@publicbank.com.my
    Public Islamic Bank Berhad islamicbkg@publicislamicbank.com.my


    Q. In which other countries does Public Bank operate?

    A. Public Bank has been operational in countries such as Hong Kong, China, Cambodia, Vietnam, Laos, and Sri Lanka.

    Q. What is PBe?

    A. PBe is the name given to Public Bank’s online site. The site lets you perform online bill payments, transactions and serves as an informational repository. You can access PBe on browsers such as Google Chrome, Mozilla Firefox, Safari, Opera, Internet Explorer 9, 10 & 11.

    Q. What is the minimum investment amount for PB Dual Currency Investment Account?

    A. The minimum investment amount for PB Dual Currency Investment is RM50,000 or its equivalent of any foreign currency.

    Q. What does FPX mean?

    A. FPX is a gateway for online payments for transferring money in real time at instances such as online purchases or payment of bills.

    Q. Which foreign currencies are allowed for investment in a PB Dual Currency Investment Account?

    A. The following foreign currencies are allowed for investment in a PB Dual Currency Investment Account:

    • Australian Dollar (AUD)
    • Great Britain Pound (GBP)
    • Japanese Yen (JPY)
    • Euro (EUR)
    • New Zealand Dollar (NZD)
    • Malaysian Ringgit (MYR)
    • Singapore Dollar (SGD)
    • US Dollar (USD)

    Q. How does PB Pro Saver work?

    A. PB Pro Saver is an endowment plan where you have a premium period of 10 years to get a coverage of 20 years. The Guaranteed Cash Benefit offered by the policy gets doubled from policy year 11. On maturity, it provides the complete basic sum assured along with the Maturity Booster of 20% of the annual premium.

    Q. What is the annual fee for PB Visa Business Card?

    A. You may have to pay RM159 as an annual fee for PB Visa Business Card. However, you can get fee waiver when you make 12 swipes per card in a year.

    Q. How is the VIP points for PB Quantum Credit Cards?

    A. You will gain 1 VIP point for your local retail purchase other than in departmental store and entertainment. You can get 2 VIP points on your overseas retail spend in departmental store and entertainment. You can redeem your VIP points in 3 years.

    Q. Is Outward Foreign Telegraphic Transfer and Foreign Demand Draft protected by PIDM?

    A. No. PIDM does not protect Outward Foreign Telegraphic Transfer and Foreign Demand Draft.

    To apply for any of Public Bank’s products, either call up the bank or pay a visit to your nearest PB branch. Make sure that you read the fine prints thoroughly before applying for any of the products.

    News About Public Bank

    • Public Bank announces changes in card and loan repayment fees

      Public Bank Bhd has recently announced changes in the fees for card and loan repayments. Rates have been announced for both cash and cheque payments. The new rates shall come into effect from 1 April 2019.

      The fees for over-the-counter (OTC) charges is RM2 per transaction. Fees for Cash Deposit Terminal (CDT), Cash Recycling Machine (CRM), and Cash Deposit Machine (CDM) are at the rate of RM0.50 per transaction. The OTC fees has been waived for senior citizens, disabled, and customers who do not have access to Public Bank current or savings accounts.

      The bank has additionally announced that payments can also be made without any additional fees at certain channels. These include standing instructions (SI) with the account holding branch, internet or mobile banking, automated teller machines (ATMs), Interbank GIRO (IBG) Fund Transfer via PB Engage (PBe), and Instant Transfer (IBFT) via PBe.

      https://www.pbebank.com/Announcements.aspx?qid=2657#q2657 (click on Fees for Card and Loan Repayments from the sidebar)

      BBazaar Malaysia

      2nd Oct 2018

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