Affin Bank Car Loan Customer Care

If you are above 18 years old and looking to buy your first car, Affin bank can help you with its car loan facility. The financing is offered at a fixed rate with a high margin of financing of up to 90%.

Affin Islamic Bank offers the Shariah-compliant Hire Purchase-i facility to its customers in Malaysia. In case you have any queries related to the vehicle financing product, reach out to its customer care service.

Affin Bank Car Loan Customer Care Numbers

Contact Centre Telephone number 03-8230 2222
Customer Careline 1 800 88 3883
General Line 03-2055 9000

Contact Numbers for Affin Bank Car Loan Customer Support (By Regions/City)

Branch Contact Number
Kuala Lumpur 03 21426311/6173
Ipoh 05 2550980/0987
Kuching 082 245888/256896/422909/589/598
Johor Bahru 07 2212403
Kota Kinabalu 088 230213/233232
Shah Alam 03 55223107 (Call Centre)
Melaka 06 2835500/5501/ 5502 (Melaka Raya Branch)
Alor Setar 04 7721477
Miri 085 437442/443/445

Affin Islamic Bank Car Loan Customer Support (By Regions/City)

Branch Contact Number
Taman Molek Branch 07-3519522
Jitra Branch 04-9190888
Senawang Branch 06-675 7066 06-675 7166 06-675 7288
Juru Branch 04-507 7422 04-507 3522 04-502 3253
PJ SS2 Branch (HP) 03-7875 6145
MSU Branch 03-55100425
Bangi Branch 03-8925 7333 03-8927 5881 03-8927 5882
Kuala Terengganu Branch 09-623 5966 09-623 5967 09-623 5969
Fraser Business Centre (Kuala Lumpur) 03-92228877

Affin Bank Car Loan Customer Care email ID

Email Address: yourvoice@affinbank.com.my

Affin Bank Car Loan Customer Care Postal Address

Customer Care and Quality 17th Floor, Menara Affin, 80, Jalan Raja Chulan, 50200 Kuala Lumpur.

Conclusion

If you have any doubts regarding the car loan facility, you can get in touch with the bank representatives through the above mentioned numbers. You can also visit the nearest branch as per your convenience.

FAQs

Q. What are the working hours for the Affin Bank Customer Care and Quality Department?

A. You can contact the customer support officials on:

Monday to Thursday: 8:45 a.m. to 5:45 p.m.
Friday: 8:45 a.m. to 4:45 p.m.

Q. Where can I send a fax regarding my queries or complaints about the product?

A. You can send a fax to 03-2026 1104 regarding any doubts related to the car loan product. You need to address this fax to ‘Customer Care and Quality’ department.

Q. How long will it take to get a response for my queries?

A. The bank will respond to your queries within 2 working days, and it will take up to 7 days for getting a response to any complaints.

Q. Can I schedule a call to the customer support official?

A. Yes, you can schedule a call with a bank representative at your convenient time. You can do this by visiting official website of the bank on www.affinonline.com and filling an online form with all personal and contact details. Schedule a date and time when you would like a customer care executive to contact you. Confirm and submit this form to get a call from the representatives.

Q. Can I give online feedback about the product?

A. Yes, you can visit the official website of the bank to give your feedback online. You can also register your complaint through this form. Fill in your contact details along with your message/complaint and submit the form. The bank will respond to your requests within 2-7 working days.

Q. What are the working hours for different branches of Affin Islamic Bank?

A. Here’s the region-wise description of working hours for the bank’s branches:

For Peninsular Malaysia:

Monday to Thursday: 9:15 a.m. to 4:15 p.m.
Friday: 9:15 a.m. to 4 p.m. (1 p.m. to 2 p.m. closed)

For Kelantan and Terengganu:

Sunday to Wednesday: 9:15 a.m. to 4:15 p.m.
Thursday: 9:15 a.m. to 4 p.m.

For Sabah and Sarawak:

Monday to Friday: 9 a.m. to 4 p.m.

Q. What should I do if I’m not happy with the bank’s response to my complaint?

A. If you are not satisfied by the bank’s response to your complaint, you can contact a complaint resolution arm of Bank Negara Malaysia. Call on 1-300-88-5465 (1-300-88-LINK) (Toll free) or 603-2174 1717 (Overseas) or you can also send an email to bnmtelelink@bnm.gov.my to resolve your complaints.

Q. Can I access the banking activities online?

A. Just log in to AffinOnline and perform all your banking-related duties with ease.

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