If you are above 18 years old and looking to buy your first car, Affin bank can help you with its car loan facility. The financing is offered at a fixed rate with a high margin of financing of up to 90%.
Affin Islamic Bank offers the Shariah-compliant Hire Purchase-i facility to its customers in Malaysia. In case you have any queries related to the vehicle financing product, reach out to its customer care service.
Affin Bank Car Loan Customer Care Numbers
|Contact Centre Telephone number||03-8230 2222|
|Customer Careline||1 800 88 3883|
|General Line||03-2055 9000|
Contact Numbers for Affin Bank Car Loan Customer Support (By Regions/City)
|Kuala Lumpur||03 21426311/6173|
|Johor Bahru||07 2212403|
|Kota Kinabalu||088 230213/233232|
|Shah Alam||03 55223107 (Call Centre)|
|Melaka||06 2835500/5501/ 5502 (Melaka Raya Branch)|
|Alor Setar||04 7721477|
Affin Islamic Bank Car Loan Customer Support (By Regions/City)
|Taman Molek Branch||07-3519522|
|Senawang Branch||06-675 7066 06-675 7166 06-675 7288|
|Juru Branch||04-507 7422 04-507 3522 04-502 3253|
|PJ SS2 Branch (HP)||03-7875 6145|
|Bangi Branch||03-8925 7333 03-8927 5881 03-8927 5882|
|Kuala Terengganu Branch||09-623 5966 09-623 5967 09-623 5969|
|Fraser Business Centre (Kuala Lumpur)||03-92228877|
Affin Bank Car Loan Customer Care email ID
Email Address: [email protected]
Affin Bank Car Loan Customer Care Postal Address
Customer Care and Quality 17th Floor, Menara Affin, 80, Jalan Raja Chulan, 50200 Kuala Lumpur.
If you have any doubts regarding the car loan facility, you can get in touch with the bank representatives through the above mentioned numbers. You can also visit the nearest branch as per your convenience.
Q. What are the working hours for the Affin Bank Customer Care and Quality Department?
A. You can contact the customer support officials on:
|Monday to Thursday:||8:45 a.m. to 5:45 p.m.|
|Friday:||8:45 a.m. to 4:45 p.m.|
Q. Where can I send a fax regarding my queries or complaints about the product?
A. You can send a fax to 03-2026 1104 regarding any doubts related to the car loan product. You need to address this fax to ‘Customer Care and Quality’ department.
Q. How long will it take to get a response for my queries?
A. The bank will respond to your queries within 2 working days, and it will take up to 7 days for getting a response to any complaints.
Q. Can I schedule a call to the customer support official?
A. Yes, you can schedule a call with a bank representative at your convenient time. You can do this by visiting official website of the bank on www.affinonline.com and filling an online form with all personal and contact details. Schedule a date and time when you would like a customer care executive to contact you. Confirm and submit this form to get a call from the representatives.
Q. Can I give online feedback about the product?
A. Yes, you can visit the official website of the bank to give your feedback online. You can also register your complaint through this form. Fill in your contact details along with your message/complaint and submit the form. The bank will respond to your requests within 2-7 working days.
Q. What are the working hours for different branches of Affin Islamic Bank?
A. Here’s the region-wise description of working hours for the bank’s branches:
For Peninsular Malaysia:
|Monday to Thursday:||9:15 a.m. to 4:15 p.m.|
|Friday:||9:15 a.m. to 4 p.m. (1 p.m. to 2 p.m. closed)|
For Kelantan and Terengganu:
|Sunday to Wednesday:||9:15 a.m. to 4:15 p.m.|
|Thursday:||9:15 a.m. to 4 p.m.|
For Sabah and Sarawak:
Monday to Friday: 9 a.m. to 4 p.m.
Q. What should I do if I’m not happy with the bank’s response to my complaint?
A. If you are not satisfied by the bank’s response to your complaint, you can contact a complaint resolution arm of Bank Negara Malaysia. Call on 1-300-88-5465 (1-300-88-LINK) (Toll free) or 603-2174 1717 (Overseas) or you can also send an email to [email protected] to resolve your complaints.
Q. Can I access the banking activities online?
A. Just log in to AffinOnline and perform all your banking-related duties with ease.