Bank Islam Car Loan Customer Care

Bank Islam offers Vehicle Financing-i to its customers—a car loan facility that’s based on the concept of Murabahah. If you are looking to apply for the facility or have some queries, contact the bank’s dedicated car loan customer care.

Customer Care Numbers

Contact Centre +603 26 900 900
General Line Number +603 2088 8000

Toll - Free Numbers for Bank Islam Car Loan Customer Support (By Regions)

Regions Contact Number
Southern 07-225 8800
Northern 04-382 9100
Eastern 09-627 2700, 09-627 2777
East Malaysia 082-425 118, 082- 235 419, 082- 416 215
Central 03-2688 2745

Bank Islam Car Loan Customer Care Email ID

Email Address: [email protected]


Bank Islam Car Loan Customer Care Postal Address

For your doubts and queries related to the products, you can write the bank officials on the following address:

Contact Centre Department

Bank Islam Malaysia Berhad

17th Floor, Menara Bank Islam,

No. 22, Jalan Perak, 50450

Kuala Lumpur.

Tel: 03-26 900 900

Contact the bank through the aforementioned channels and get your doubts cleared on the financing rates, tenure, and more.


Q. How should I provide my feedback on the bank’s services?

A. You can get in touch with Bank Islam’s contact centre on the above given number or you can also fill an online feedback form. You can visit the official website of the bank and click on the ‘Contact Us’ page. You will find a feedback form here which you can submit in few clicks.

Q. Where can I file a complaint regarding a service or a product?

A. You can send a letter to the Contact Centre Department on the address given above. Moreover, you can also call the department on 03-26 900 900 or send a fax to 03-2782 1337. The email address that can be used to contact the bank officials regarding your complaint is [email protected]

Q. What should I do if my complaint is not convincingly solved by the bank representatives?

A. In such case, you can contact Bank Negara Malaysia LINK or TELELINK on the following address:

Block D,

Bank Negara Malaysia,

Jalan Dato’ Onn,

50480 Kuala Lumpur.

Tel: 1-300-88-5465

Fax: 03-2174 1515

Email: [email protected]

Q. Where is the Southern region branch office of the bank located?

A. Here’s the address for the Southern regional office of Bank Islam:

15th Floor,

Menara TH,

Jalan Ayer Molek,

80000 Johor Bahru,


Q. What are the official banking hours of the branches?

Weekdays 9.30 a.m. - 4.30 p.m.
Friday 9.30 a.m. - 12 p.m. and 2 p.m. to 4.30 p.m.
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