BSN Car Loan Customer Care

The BSN My Auto-i is a Shariah-compliant financing product based on the concept of Al-Ijarah Thumma Al-Bai’ (AITAB). If you need to contact the bank’s customer support centre, you can get in touch with the representatives through following channels:

BSN Car Loan Customer Care Numbers

Contact Locally 1300 88 1900
Overseas +603-2613 1900


Contact Numbers for BSN Car Loan Customer Support (By Region)

Regions Contact Number
Johor Main Branch 07-2083555
Kedah Main Branch 04-7740444
Kelantan Main Branch Islamic Banking 09-7457070
Kuala Lumpur Main Branch 03-21623222
Melaka Main Branch 06-2895800
Pahang Main Branch 09-5650565
Perak Main Branch 05-245-2222
Sabah Main Branch 088-355600
Selangor Main Branch 03-55198333
Sarawak Main Branch 082-244749
Terengganu Main Branch 09-6227622


Car Loan Customer Care email ID


Email Address: [email protected]

Contact the bank through the aforementioned channels and get your doubts cleared on the financing rates, tenure, and more.


Q. Where should I go if I am not satisfied by the complaint resolution done by BSN?

A. If you are not satisfied by the bank’s response on your complaint or queries, you can contact Bank Negara Malaysia LINK or TELELINK on the following address:

Block D, Bank Negara Malaysia, Jalan Dato’ Onn, 50480 Kuala Lumpur. Telephone Numbers: 1300 88 5465, 03-2174 1515 Email Address: [email protected]

Q. Where can I get more information about the auto financing packages?

A. You can contact any of the branches or Auto Finance Centre (AFC). You can also visit BSN’s official website for further information about the product.

Q. What are the operating hours of various branches of BSN?

A. For most of the states and branches, the official working hours for BSN branches span from 9 a.m. to 4.45 p.m. and the rest time being 12.30 p.m. to 2.30 p.m. The branches stay open from Monday to Friday during these hours, however on Fridays, the branches stay open at 5 p.m.

Q. Where should I go if I want to find a nearby BSN branch?

A. You can visit the bank’s official website where a ‘Branch Locator’ tool will help you to find out the nearest branch. You need to enter your state and district/parliament to filter the search and find out the best results.

Q. Can I open an account online?

A. BSN does not currently offer this facility. You can contact the bank officials for further information about opening of an account.

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