CIMB Car Loan Customer Care

CIMB Bank offers quick car loans/hire purchase facility to the customers in Malaysia. The bank also offers preferential rates for various hybrid vehicles. If you want to enquire about the schemes or if you have any doubts about the terms and and the fine print, you can talk to the customer service department of the bank. Given below are the addresses and other contact information of the bank.

CIMB Islamic offers the Hire Purchase-i package for those who are contemplating buying a new car. This tailored package comes with fast approval and hassle-free application process. You can buy both new as well as old cars using this type of financing and it will provide you with a margin of financing of up to 90%.

CIMB Car Loan Customer Care Numbers

Consumer Contact Centre +603 6204 7788 (Local and Overseas)
Customer Resolution Unit
CIMB Islamic Consumer Contact Centre +603 6204 7788 (Local), +603 2295 6100 (Overseas)


Contact Numbers for CIMB Car Loan Customer Support (By City)

Regions Contact Number
Kuala Lumpur   +603 6204 7788
Wilayah Persekutuan Labuan
Negeri Sembilan


CIMB Car Loan Customer Care Email ID


Email Address: [email protected]

CIMB Islamic Car Loan Customer Care Email ID


CIMB Customer Care Postal Address

Customer Resolution Unit CIMB Bank Berhad Level 19, Menara Bumiputra Commerce No. 11, Jalan Raja Laut 50350 Kuala Lumpur Tel : +603 6204 7788 Fax: +603 2691 3248 Email: [email protected]

Contact the bank through the aforementioned channels and get your doubts cleared on the financing rates, tenure, and more.


Q. From where I can get information about the preferential rates for hybrid cars?

A. CIMB offers preferential rates for those who buy a hybrid vehicle. To know more about the rates, you can call up the CIMB auto specialists on +603 6204 7788 and find out more about it.  

Q. What are the general operating hours of the CIMB Bank branches?

A. Most of the CIMB branches are functional from Monday to Friday between 9 a.m. and 5 p.m. You can find out the timings for each branch through the ‘Branch Locator’ tool available on the website.

Q. Can I send online feedback to the bank?

A. Yes, to send an online feedback, visit the official website, go to the ‘Contact Us’ section and find an online enquiries and feedback form. Fill in your personal information, contact details, and other details to submit a feedback.

Q. Can I upload the documents needed for my car loan application online?

A. Yes, you can upload the documents on the official website of the CIMB Bank. For doing so, you need to fill in your personal information, select the product, and insert your 12-digit IC Number.

Q. What is the application turnaround period for a hire purchase application?

A. Your hire purchase application, if it does not have any complications, can be effectively processed within 2 working days.

Q. Where should I contact if I have difficulties in making my car loan repayments?

A. In such scenario, you can contact the Customer Resolution Unit of the CIMB Islamic Bank. You can call the bank representatives on +603 6204 7788 for your repayment related queries. You can also write a mail on [email protected]

Q. Can I send a fax about my queries or repayment-related difficulties to the bank?

A. Yes, along with email and telephone, you can also contact the bank officials via fax. You can send a fax to the Customer Resolution Unit on +603 2691 3248.

Q. How can I seek the services of Agensi Kaunseling dan Pengurusan Kredit (AKPK) for credit counselling?

A. AKPK is an agency that is established by Bank Negara Malaysia that offers free services on money management, financing education and restructuring, and credit counselling for individual clients. You can contact the agency through the following channels:

Postal address:

Level 8,

Maju Junction Mall 1001,

Jalan Sultan Ismail 50250 Kuala Lumpur

Tel: +603 2616 7766

Email Address: [email protected]

Q. What if my complaints are not satisfactorily resolved by CIMB Islamic Bank?

A. You can reach out to the central bank of Malaysia i.e. Bank Negara Malaysia, if your complaints are not resolved by the bank.

Bank Negara Malaysia LINK or TELELINK

Block D,

Bank Negara Malaysia

Jalan Dato' Onn

50480 Kuala Lumpur

Tel: 1 300 88 5465

Fax: +603 2174 1515

Email Address: [email protected]

Q. How to find the nearest CIMB Islamic branch for me?

A. Visit the official website of CIMB Islamic at, and click on ‘Support’. Then hit the ‘Locate Us’ tab. Here you will find region-wise branch and ATM locations. Filter your preferences, and you will get the nearby branches located in your area.

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