Hong Leong Car Loan Customer Care

Hong Leong offers car loan packages with fixed rate financing and variable rate financing. If you are looking for a hire purchase facility, you can contact the customer support department of the bank to know more about the product.

Hong Leong Islamic Bank offers Auto Financing-i package to you, which you can use to buy a new car. The financing comes with a competitive rate along with immediate approval of the amount. Talk to the customer support department of the bank to know more about the financing packages. Given below are the addresses and contact details:

Hong Leong Car Loan Customer Care Numbers

For Self-Service Phone Banking and Customer Relationship Officers 03 7626 8899 (Active 24/7)
For Media Related Queries 03 2081 8888

Contact Numbers for Hong Leong Car Loan Customer Support (By City/Regions)

Regions Contact Number
Kuala Lumpur Main Branch 03-76268899
George Town (Pulau Pinang) 04-2288475
Ipoh 05-2530048
Kuching (3) 082-416679
Johor Bahru (Tebrau City) 03-76268899
Kota Kinabalu (1) 088-247688
Shah Alam 03-55109021 03-58808047 (Islamic)
Melaka 06-2842309
Alor Setar (Jalan Sultan Badlishah) 04-7712918 04-7713228 (Islamic)
Miri 085-415371

 

Hong Leong Car Loan Customer Care Email ID

 

Email Address: customerservice@hlbb.hongleong.com.my

Hong Leong Car Loan Postal Address

Hong Leong Bank

Level 18, Menara Hong Leong

No. 6, Jalan Damanlela,

Bukit Damansara,

50490 Kuala Lumpur

Tel: 03-2081 8888

Contact the bank through these above-mentioned channels and get your queries solved regarding car loans.

FAQs

Q. Can I find a nearby HLB branch online?

A. Yes, to find the nearest branch of the Hong Leong Bank- : www.hlb.com.my, you need to visit the official website of the bank. Go to the ‘Help and Support’ section on the website and click on the ‘Branch Locator’ tool. In this tool, you can enter your preferable region to get the nearby branches as a result.

Q. How should I lodge a complaint to the bank officials regarding their products?

A. You can contact any HLB branches or you can also call up on +03-7626 8801, 03-7626 8802, 03-7626 8812 to file your complaint to the bank officials. If you want to address an issue via mail, you can write the bank at the following address:

Service Recovery & Complaint Resolution – Customer Experience

13Ath Floor,

Menara Hong Leong,

No. 6, Jalan Damanlela,

Bukit Damansara,

50490 Kuala Lumpur.

Q. How can I get the status of my complaint?

A. After completing the investigation, the bank will communicate a reply to you.

Q. What action should I take if I am not satisfied by resolution of the complaint filed?

A. You can contact the Central Bank of Malaysia i.e. Bank Negara Malaysia, if you are not satisfied by the bank’s resolution. You can call the bank on 1-300-88-5465 (1-300-88-LINK) (Overseas: +603-2174 1717) or you can also send a fax on: bnmtelelink@bnm.gov.my.

Q. Can I send a feedback online?

A. Yes, you can visit the official website of HLB and write your feedback. Go to the ‘Contact Us’ section of ‘Personal Banking’ and insert your details. Through this, you can also make an enquiry, suggestion, or complaint.

Q. Where to reach if I come across difficulties while making payments?

A. In such cases, for assistance and for discussing the payment alternatives, you need to contact the Collection Centre immediately. You can reach the centre on the following address:

Collection Centre Level 2,

Tower A,

PJ City Development,

15A, Jalan 219,

Section 51A,

46100 Petaling Jaya

Tel : 03-79523388

Email Address: HPCrControlDept@hlbb.hongleong.com.my

Q. Where can I get further information about vehicle financing?

A. For any further information about the product, you can refer to the banking info booklet about hire purchase available at the HLB branches or you can also visit www.bankinginfo.com.my.

Q.  Where can I find information about more Islamic products of Hong Leong Islamic Bank?

A. You can visit the official website of Hong Leong Islamic Bank on www.hlisb.com.my to find more products and Islamic banking services of the bank.

Q. Can I send an email to the bank officials regarding m complaints about a product?

A. Yes, for any complaint resolution, you can write directly to the bank officials on HLOnline@hlbb.hongleong.com.my. The bank representatives will get back to you with a reply for your grievance.

Q. Will the customer service centre stay functional on public holidays?

A. Yes, the Hong Leong Contact Centre is available for assistance 24/7 irrespective of public holidays. You can contact the representatives on 03-7626 8899 for any support.

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