Maybank Car Loan Customer Care

Maybank offers two auto financing plans to its customers in Malaysia - My First Car Plan and Hire Purchase. Through these schemes you can get financing for buying a new car, or second-hand and reconditioned vehicles.

Maybank Islamic offers Al-Ijarah Thumma Al-Bai (AITAB), a Shariah-compliant car financing facility. The facility is available on fixed as well as variable rate basis extending to a tenure of 9 years.

Let’s find out how to contact the bank in case you have doubts or require additional information about the financing products.

Maybank Car Loan Customer Care Contact Number

Customer Care Hotline 1-300 88 6688 (Malaysia) +603-7844 3696 (Overseas)

Contact Numbers for Maybank Car Loan (By Region/City)

Regions Contact Number
Kuala Lumpur Main Branch 03-2074 7060
Johor (Tampoi Branch) 07-237 3645
Kedah (Gurun Branch) 04-461 9903 04-461 9904 04-461 9906 04-461 9900
Kelatan (Gua Musang) 09-912 4200 09-912 1591 09-912 2714
Melaka Main Branch 06-2839033 06-2822343 06-282 4828
Pahang (Bentong Branch) 09-222 5533 09-222 5534 09-222 5884
Perak (Sitiawan Branch) 05-688 6510 05-688 6518 05-688 6533 05-688 6590
Perlis (Kuala Perlis SC) 04-985 4016 04-985 4399
Pulau Pinang (Butterworth Branch) 04-333 7185 04-332 3406
Sabah (Putatan Branch) 088-761 695 088-761 519 088-761 105 088-761 251
Sarawak (Pelita Commercial Branch) 085-411 877 085-427 877
Miri 085-412 282
Selangor (One City USJ Branch) 03-5036 7234 03-5036 7235 03-5036 7233

Maybank Car Loan Customer Care Email ID


Email Address: [email protected]

Maybank Postal Address (Head Office Address)

Malayan Banking Berhad

Menara Maybank

100 Jalan Tun Perak

50050 Kuala Lumpur


Telephone: +603 2070 8833

Contact the bank through these above-mentioned channels and get your queries solved on the financing rates, tenure, and more.


Q. Where can I get additional information about the car loan facility of Maybank?

A. You can contact to any nearby Maybank Auto Finance Centre or you can also write to the bank representatives on the following address:

Automobile Financial Services,

Malayan Banking Bhd,

No. 1, Jalan Maarof,

59000 Kuala Lumpur.

Tel: 03-2297 2000

Fax: 03-2283 2019/ 2018

Q. What are the timings to contact the Customer Care Helpline of the bank?

A. You can contact the hotline any time as the hotline is functional 24 hours a day, throughput the week.

Q. Where do I need to contact if I do not receive the copy of the hire purchase agreement even after 14 days of applying for it?

A. In this scenario, you should contact your home branch, the branch from your loan is facilitated, and get a copy for your loan agreement.

Q. What should I do if my car was repossessed?

A. You can directly contact the bank for the further details. Moreover, if you are not happy with the ay your vehicle is repossessed, you can file a complaint with AHPCM on the following address:

Association of Hire Purchase Companies Malaysia,

Unit 605 Block C,

Phileo Damansara 1,

No. 9 Jalan 16/11,

Off Jalan Damansara,

46350 Petaling Jaya,


Q. Do I need to inform the bank if I want to move my car at a location that is not stated in the hire purchase agreement?

A. Yes, you have to inform the bank about the new location within 14 days from the day of the removal.

Q. Where should I contact for getting a takaful plan from the bank?

A. Contact the bank officials to get the details about the takaful firms that are associated with the AmBank Islamic.

Q. How to locate the nearest Maybank branch?

A. The online branch locator tool will help you locate the nearest Maybank branch. Visit the product page on the official website of the bank – and click on the ‘Locate Us’ link. On choosing your preferred region, you can find a list of nearby branches.

Q. Where to find out more about the fees and rates of Islamic hire purchase?

A. You can find out a list of fees and charges on the official website of Maybank Islamic. Fees for all type of vehicle packages such as, used vehicles, reconditioned vehicles, and sales support services are given in that list. Go to the product page and click on the ‘Fees and Charges’ to know more.

Q. Can I access the customer support helpline of the bank throughout the day?

A. The customer support hotline of the bank is functional 24 x 7. You can contact the bank officials also on the public holidays through this line.

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