Public Bank Car Loan Customer Care

The Public Bank car financing facility is based on both fixed rate financing and variable rate financing. To know more about the packages offered by the bank, you can get in touch to the bank representatives through various channels.

The Public Islamic Bank car financing facility is based on the Shariah principle of Al-Ijarah Thumma Al-Bai. Called as AITAB Hire Purchase-i, the financing is offered for a tenure of up to 9 years and the repayment facility is offered conveniently at PBe, ATM, and PIBB/PBB branches.

Public Bank Car Loan Customer Care Contact Numbers

PBe Customer Support 603-2179 9999
Customer Service Department 1-800-22-5555

Public Bank Customer Care Numbers (By Cities/Regions)

Regions Contact Number
Kuala Lumpur (Main Office) 03-21767888, 03-21638866  
Johor Bahru 07-2186888
Kedah (Alor Setar) 04-7315411, 04-7315412, 04-7317509, 04-7318211
Melaka (Kota Bharu) 06-2830233, 06-2897000
Kelantan 09-726 3888
Perak (Bercham) 05-5468140, 05-5483888
Perlis (Kangar) 04- 976 3311, 04-976 3413, 04-976 3432, 04-976 6027, 04-976 3979, 04-976 3978
Sabah (Prima Square) 089-202288, 089-202289, 089-202290, 089-274122, 089-216123
Sarawak (Miri) 085-412944, 085-412955, 085-412957, 085-412958, 085-412959
Selangor (Shah Alam) 03-55100567, 03-55101313, 03-55101323
Terengganu (Kuala Terengganu) 09-6226122, 09-6226016, 09-6226998, 09-6226304, 09-6231477, 09-6231479
Pulau Pinang 04-2613415 , 04-2616755, 04-2610060, 04-2611416, 04-2616544, 04-266811, 04-2616955
Putrajaya (Full-fledged Islamic Branch) 03-88887878
Pahang (Kuantan) 09-5118688
Negeri Sembilan (Rasah) 06-7637622, 06-7616671
Labuan 087-414201, 087-414278, 087-414373, 087-415589

Public Bank Car Loan Customer Care Email ID

PBe Customer Support customersupport@publicbank.com.my
Customer Services Department customerservice@publicbank.com.my
Loans & Financing loans_dev@publicbank.com.my
Hire Purchase / Vehicle Financing hirepurchase@publicbank.com.my

Public Bank Customer Care Postal Address

Public Bank Berhad Menara Public Bank 146, Jalan Ampang, 50450 Kuala Lumpur Malaysia.

Public Bank Car Loan Contact Details

  Telephone Number Email Address
Hire Purchase/ Vehicle Financing 1-800-22-7777 hirepurchase@publicbank.com.my

Contact the bank with the help of above mentioned channels to find out more information about the loan tenure, interest rates, etc.

FAQs

Q. What are the operating hours of the vehicle financing/hire purchase department of Public Bank?

A. You can contact the department any hour on Monday to Thursday from 8:45 a.m. to 5:45 p.m. and on Friday from 8.45 a.m. to 4.45 p.m.

Q. Where can I find more information about the product?

A. You can visit the official website of the bank at www.pbebank.com.my or you can also contact the representatives on 1-800-22-5555 for any redressal or assistance.

Q. Who should I contact if my complaint is not resolved by the bank?

A. You can get in touch with Bank Negara Malaysia LINK or TELELINK at the following address:

Blok D, Bank Negara Malaysia Jalan Dato’ Onn 50480 Kuala Lumpur Telephone: 1-300-88-5465 Fax: 03-2174 1515 E-mail: bnmtelelink@bnm.gov.my

Q. Can I provide an online feedback to the bank? How to do that?

A. To provide an online feedback to the bank about its products or services, you need to visit the official website of the bank. On the personal banking page, you can find PB Online Customer Feedback Questionnaire. Fill in the details to submit the form. This survey is limited to the customers who have been randomly invited for participation.

Q. What are the working hours for Self Service Terminal Centre?

A. The terminals stay open every day from 6 a.m. till midnight.

Q. How should I file a complaint about the product?

A. To register a complaint, you can write a letter to the bank on its postal address. You can also call the bank officials on 1-800-22-5555 and you can also choose to send a fax on 03-2163 6411. Also, you can write a mail at islamicbkg@publicislamicbank.com.my regarding your complaint related to the product.

Q. Can I find the bank’s Cheque Deposit Machines (CDM) that are near to me?

A. To find the nearby CDM centres, you can take help of the ‘Branch Locator’ tool available on the official website of the bank. Here, you need to select your preferred region and filter the search with CDM to find out the nearest centres to you. Similarly, you can also find ATMs, CRMs, safe deposit boxes, etc., through this online tool.

Q. What do I need to do if there are changes in my contact details?

A. You need to inform the bank officers immediately if there is any change in your communication address or telephone number.

Q. Where can I find details about fees and charges involved for this hire purchase-i facility?

A. You can find out the details on fees and rates involved on the product disclosure sheet. Find the PDS on the product page on the official website of the bank- www.publicislamicbank.com.my.

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