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  • Bank Islam Credit Card Hotline

    From credit cards to personal financing, Bank Islam offers a wide range of Shariah-compliant financing products to its customers in Malaysia. No matter what kind of assistance you need with regard to any of these banking products, Bank Islam has an efficient customer service setup to help you along.

    Here’s all the information you’ll need if you need to get in touch with Bank Islam for any reason.

    Bank Islam Credit Card Hotline Numbers

    • Bank Islam’s Contact Centre: +603 26 900 900.

    • For general queries: +603 2088 8000.

    • Credit card support: 1 800 88 8686.

    Bank Islam Credit card Customer care Number & Address (by branch)

    Listed below are addresses and contact numbers for some of the key branches of Bank Islam in Malaysia:

    Branch/City

    Address

    Telephone

    Alor Setar

    Ground & First Floor,

    No. 212 & 213 (Lot 66 & 67),

    Kompleks Perniagaan Sultan Abdul Hamid,

    Persiaran Sultan Abdul Hamid,

    05050 Alor Setar,

    Kedah

    04 772 8800

    04 772 5818

    04 771 6575

    Alor Setar

    No. 1, Kompleks Perniagaan Utama,

    Jalan Sultanah Sambungan,

    05150 Alor Setar, Kedah

    04 733 5126

    04 733 5136

    04 731 9813

    Georgetown

    Ground Floor, Wisma Great Eastern,

    Light Street, P.O.Box 1204,

    10200 Georgetown, Pulau Pinang



     

    04 262 4724

    04 262 4933

    04 262 5019

    04 262 0626

    Ipoh

    Ground Floor, Kompleks Islam Darul Ridzuan

    Jalan Panglima Bukit Gantang Wahab,

    P.O. Box 671,

    30770 Ipoh, Perak

    05 255 3866

    05 255 3867

    05 255 3868

    Johor Bahru

    No. 33, Indah Walk 2,

    Jalan Indah 15/2,

    Taman Bukit Indah,

    81200 Johor Bahru, Johor

    07 239 5977

    07 239 5978

    07 239 5979

    Johor Bahru

    No.22, 22-01 & 26

    Jalan Austin Height 8/9

    Taman Mount Austin

    81100 Johor Bahru

    Johor

    07 364 3070

    07 364 3081

    07 364 3293

    Johor Bahru

    L1-18, Level 1,

    Galleria@Kotaraya,

    Jalan Trus,

    80000 Johor Bahru, Johor

     

    07 224 0242

    07 224 0244

    07 224 0272

    Johor Bahru

    Ground Floor, Menara Tabung Haji,

    Jalan Ayer Molek,

    80000 Johor Bahru, Johor

    07 223 7030

    07 223 7031

     

    Johor Bahru

    No. 8 & 10,

    Jalan Padi Emas 5/2,

    Bandar Baru Uda,

    81200 Johor Bahru, Johor

     

    07 234 5228

    07 234 5229

    07 234 8785

    Kota Kinabalu

    No. 146 & 147,

    Alamesra Plaza Permai Sulaman Coastal Highway,

    88400 Kota Kinabalu, Sabah

    088 487 978

    088 487 975

    088 487 976

    Kota Kinabalu

    Ground & First Floor,

    Bangunan UMNO Sabah,

    Jalan Kamajuan, Karamunsing,

    88000 Kota Kinabalu,

    Sabah

     

    088 447 285

    088 447 306

    088 447 312

    088 447 314

    Kuala Lumpur

    Ground Floor,

    Bangunan High Impact Research,

    University Malaya,

    Jalan Pantai Baru,

    50603 Kuala Lumpur

    03 7960 8934

    03 7960 7429

    03 7960 6235

    Kuala Lumpur

    Ground Floor, Menara Bank Islam,

    No. 22, Jalan Perak,

    50450 Kuala Lumpur

    03 2161 0073

    03 2161 0076

    03 2166 0797

    Kuala Lumpur

    Retail 2, 2nd Floor,

    Menara I&P 1,

    No. 46, Jalan Dungun,

    Bukit Damansara,

    50490 Kuala Lumpur

    03 2092 1064

    03 2092 1066

    03 2092 1067

    Kuala Lumpur

    No. 4 & 6, Wisma RKT,

    Jalan Raja Abdullah,

    50300 Kuala Lumpur

    03 2694 8175

    03 2694 8192

    03 2694 8244

    Kuala Lumpur

    Unit No CS/3B/G, Ground Floor Block 3B, Plaza Sentral, 50474 Kuala Lumpur

     

    03 2274 9878

    03 2274 9899

    03 2274 9901

    03 2274 6430

     

    Kuala Lumpur

    Unit 3 & 4 of Departure Hall,

    KL City Air Terminal (KLCAT),

    KL Sentral Station,

    50470 Kuala Lumpur

    03 2273 3151

    03 2273 3152

    03 2273 3153

     

    Kuching

    Lot 433, 434 & 435, Section 11,

    KTLD, Bangunan Tuanku Muhamad Al-Idrus,

    Jalan Kulas,

    93400 Kuching, Sarawak

    082 412 259

    082 413 229

    082 414 159

    082 417 289

    Melaka

    Lot G1, G2 & G3,

    Wisma Air,

    Jalan Hang Tuah

    75300 Melaka

    06 284 1366

    06 284 1367

    06 284 1368

    Miri

    No. 1257 & 1258, Block 9,

    Centre Point Commercial District,

    Jalan Melayu,

    98000 Miri, Sarawak

    085 415 422

    085 415 424

    085 415 425

    Shah Alam

    No. 1, Jalan Elektron E U16/E

    Seksyen U16, Denai Alam

    40160 Shah Alam, Selangor

    03 7734 0726

    03 7734 1750

    03 7734 1846

    Shah Alam

    Lot 106 & 106-1 & 108

    Jalan Setia Gemilang, BJ/U13

    Setia Alam, Section U13

    40170 Shah Alam

    Selangor

    03 3358 1359

    03 3358 8413

    03 3358 7347

    Shah Alam

    No. 10, D’bayu,

    Jalan Serambi U8/24,

    Bukit Jelutong,

    40150 Shah Alam, Selangor

    03 7847 3710

    03 7847 3711

    03 7847 3712

    Shah Alam

    No. 18 & 20

    Jalan Pinang G 18/G

    Section 18

    40200 Shah Alam

    Selangor

    03 5541 0250

    03 5541 0255

    Shah Alam

    Ground Floor,

    Bangunan Prima Siswa,

    Universiti Teknologi MARA,

    40450 Shah Alam, Selangor

    03 5510 4194

    03 5510 4196



     

    Shah Alam

    Ground Floor, Wisma PKPS,

    Section 14, Persiaran Perbandaran,

    40675 Shah Alam,

    Selangor

    03 5510 1481

    03 5510 1492

    03 5510 4509

     

    Bank Islam Credit Card Contact Email Id

    Need to contact the bank through an email? Send all your mails to: contactcenter@bankislam.com.my.

    Bank Islam Credit Card Contact via Website

    If you’re not able to get in touch with the bank through any of the above mentioned channels, you can always seek assistance on Bank Islam’s official website. All you have to do is fill out a form with your personal details, your account number, and your query.

    This way, the bank’s representatives get all the information they need to provide you with timely assistance. You can also use this contact form to provide feedback related to specific financial products and services.

    Bank Islam Integrity Hotline

    Bank Islam operates this hotline for any complaints regarding embezzlement, corruption, etc. that involves employees of the bank. The Integrity Hotline Number is 1800 22 0091.

    Bank Islam Self Service Phone Banking (SSPB) Contact

    For any complaints regarding Bank Islam’s financial services, just reach out to the bank’s Contact Centre. Here’s all the contact details you’ll need:

    Bank Islam Contact Centre

    Level 32, Menara Bank Islam
    No. 22, Jalan Perak, 54050 Kuala Lumpur
    Contact No.: 03 2690 0900
    Email address: contactcenter@bankislam.com.my
    Fax No. : 03-2782 1337

    How Do You Apply for Bank Islam’s Credit Card-i

    There are two ways to apply for a Bank Islam credit card-i: Offline and online application channels.

    Offline application: Visit Bank Islam’s nearest branch and fill out the application form with all the necessary details. You will need to satisfy all eligibility criteria and submit all mandatory documents along with your application form.

    Online application: You’ll find an application form on the bank’s official website. Download this form and fill out all the necessary details. Submit this form to the bank’s nearest branch along with all the mandatory documents.

    Online Application Process for Other Credit Card Features

    If you wish to apply for other facilities, like Balance Transfer, on your Bank Islam credit card, just visit the bank’s official website. You can find Balance Transfer forms, Lost or Stolen Credit Card forms, Disputed transaction forms, Auto Debit Application and Cancellation forms, and Bank Islam Credit Card-i Supplementary Card Application forms.

    About Bank Islam

    Bank Islam Malaysia Berhad was set up in 1983 to mainly cater to Malaysian Muslims’ financial needs. Besides providing traditional banking services, this Islamic bank provides Shariah-compliant card services as well as mobile banking services.

    Its subsidiaries include BIMB Investment Management Sdn Bhd, Al-Wakalah Nominees (Tempatan) Sdn Bhd, Bank Islam Trust Company (Labuan) Ltd, Farihan Corporation Sdn Bhd, and Amana Bank.

    You can never be too careful when it comes to your finances. Whether you have questions about the way your credit card works or its associated fees and charges, keep in mind to get them addressed by Bank Islam’s customer service representatives.

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