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Bank Islam Credit Card Hotline

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From credit cards to personal financing, Bank Islam offers a wide range of Shariah-compliant financing products to its customers in Malaysia. No matter what kind of assistance you need with regard to any of these banking products, Bank Islam has an efficient customer service setup to help you along.

Here’s all the information you’ll need if you need to get in touch with Bank Islam for any reason.

Bank Islam Credit Card Hotline Numbers

  • Bank Islam’s Contact Centre: +603 26 900 900.

  • For general queries: +603 2088 8000.

  • Credit card support: 1 800 88 8686.

Bank Islam Credit card Customer care Number & Address (by branch)

Listed below are addresses and contact numbers for some of the key branches of Bank Islam in Malaysia:

Branch/City

Address

Telephone

Alor Setar

Ground & First Floor,

No. 212 & 213 (Lot 66 & 67),

Kompleks Perniagaan Sultan Abdul Hamid,

Persiaran Sultan Abdul Hamid,

05050 Alor Setar,

Kedah

04 772 8800

04 772 5818

04 771 6575

Alor Setar

No. 1, Kompleks Perniagaan Utama,

Jalan Sultanah Sambungan,

05150 Alor Setar, Kedah

04 733 5126

04 733 5136

04 731 9813

Georgetown

Ground Floor, Wisma Great Eastern,

Light Street, P.O.Box 1204,

10200 Georgetown, Pulau Pinang



 

04 262 4724

04 262 4933

04 262 5019

04 262 0626

Ipoh

Ground Floor, Kompleks Islam Darul Ridzuan

Jalan Panglima Bukit Gantang Wahab,

P.O. Box 671,

30770 Ipoh, Perak

05 255 3866

05 255 3867

05 255 3868

Johor Bahru

No. 33, Indah Walk 2,

Jalan Indah 15/2,

Taman Bukit Indah,

81200 Johor Bahru, Johor

07 239 5977

07 239 5978

07 239 5979

Johor Bahru

No.22, 22-01 & 26

Jalan Austin Height 8/9

Taman Mount Austin

81100 Johor Bahru

Johor

07 364 3070

07 364 3081

07 364 3293

Johor Bahru

L1-18, Level 1,

[email protected],

Jalan Trus,

80000 Johor Bahru, Johor

 

07 224 0242

07 224 0244

07 224 0272

Johor Bahru

Ground Floor, Menara Tabung Haji,

Jalan Ayer Molek,

80000 Johor Bahru, Johor

07 223 7030

07 223 7031

 

Johor Bahru

No. 8 & 10,

Jalan Padi Emas 5/2,

Bandar Baru Uda,

81200 Johor Bahru, Johor

 

07 234 5228

07 234 5229

07 234 8785

Kota Kinabalu

No. 146 & 147,

Alamesra Plaza Permai Sulaman Coastal Highway,

88400 Kota Kinabalu, Sabah

088 487 978

088 487 975

088 487 976

Kota Kinabalu

Ground & First Floor,

Bangunan UMNO Sabah,

Jalan Kamajuan, Karamunsing,

88000 Kota Kinabalu,

Sabah

 

088 447 285

088 447 306

088 447 312

088 447 314

Kuala Lumpur

Ground Floor,

Bangunan High Impact Research,

University Malaya,

Jalan Pantai Baru,

50603 Kuala Lumpur

03 7960 8934

03 7960 7429

03 7960 6235

Kuala Lumpur

Ground Floor, Menara Bank Islam,

No. 22, Jalan Perak,

50450 Kuala Lumpur

03 2161 0073

03 2161 0076

03 2166 0797

Kuala Lumpur

Retail 2, 2nd Floor,

Menara I&P 1,

No. 46, Jalan Dungun,

Bukit Damansara,

50490 Kuala Lumpur

03 2092 1064

03 2092 1066

03 2092 1067

Kuala Lumpur

No. 4 & 6, Wisma RKT,

Jalan Raja Abdullah,

50300 Kuala Lumpur

03 2694 8175

03 2694 8192

03 2694 8244

Kuala Lumpur

Unit No CS/3B/G, Ground Floor Block 3B, Plaza Sentral, 50474 Kuala Lumpur

 

03 2274 9878

03 2274 9899

03 2274 9901

03 2274 6430

 

Kuala Lumpur

Unit 3 & 4 of Departure Hall,

KL City Air Terminal (KLCAT),

KL Sentral Station,

50470 Kuala Lumpur

03 2273 3151

03 2273 3152

03 2273 3153

 

Kuching

Lot 433, 434 & 435, Section 11,

KTLD, Bangunan Tuanku Muhamad Al-Idrus,

Jalan Kulas,

93400 Kuching, Sarawak

082 412 259

082 413 229

082 414 159

082 417 289

Melaka

Lot G1, G2 & G3,

Wisma Air,

Jalan Hang Tuah

75300 Melaka

06 284 1366

06 284 1367

06 284 1368

Miri

No. 1257 & 1258, Block 9,

Centre Point Commercial District,

Jalan Melayu,

98000 Miri, Sarawak

085 415 422

085 415 424

085 415 425

Shah Alam

No. 1, Jalan Elektron E U16/E

Seksyen U16, Denai Alam

40160 Shah Alam, Selangor

03 7734 0726

03 7734 1750

03 7734 1846

Shah Alam

Lot 106 & 106-1 & 108

Jalan Setia Gemilang, BJ/U13

Setia Alam, Section U13

40170 Shah Alam

Selangor

03 3358 1359

03 3358 8413

03 3358 7347

Shah Alam

No. 10, D’bayu,

Jalan Serambi U8/24,

Bukit Jelutong,

40150 Shah Alam, Selangor

03 7847 3710

03 7847 3711

03 7847 3712

Shah Alam

No. 18 & 20

Jalan Pinang G 18/G

Section 18

40200 Shah Alam

Selangor

03 5541 0250

03 5541 0255

Shah Alam

Ground Floor,

Bangunan Prima Siswa,

Universiti Teknologi MARA,

40450 Shah Alam, Selangor

03 5510 4194

03 5510 4196



 

Shah Alam

Ground Floor, Wisma PKPS,

Section 14, Persiaran Perbandaran,

40675 Shah Alam,

Selangor

03 5510 1481

03 5510 1492

03 5510 4509

 

Bank Islam Credit Card Contact Email Id

Need to contact the bank through an email? Send all your mails to: [email protected].

Bank Islam Credit Card Contact via Website

If you’re not able to get in touch with the bank through any of the above mentioned channels, you can always seek assistance on Bank Islam’s official website. All you have to do is fill out a form with your personal details, your account number, and your query.

This way, the bank’s representatives get all the information they need to provide you with timely assistance. You can also use this contact form to provide feedback related to specific financial products and services.

Bank Islam Integrity Hotline

Bank Islam operates this hotline for any complaints regarding embezzlement, corruption, etc. that involves employees of the bank. The Integrity Hotline Number is 1800 22 0091.

Bank Islam Self Service Phone Banking (SSPB) Contact

For any complaints regarding Bank Islam’s financial services, just reach out to the bank’s Contact Centre. Here’s all the contact details you’ll need:

Bank Islam Contact Centre

Level 32, Menara Bank Islam
No. 22, Jalan Perak, 54050 Kuala Lumpur
Contact No.: 03 2690 0900
Email address: [email protected]
Fax No. : 03-2782 1337

How Do You Apply for Bank Islam’s Credit Card-i

There are two ways to apply for a Bank Islam credit card-i: Offline and online application channels.

Offline application: Visit Bank Islam’s nearest branch and fill out the application form with all the necessary details. You will need to satisfy all eligibility criteria and submit all mandatory documents along with your application form.

Online application: You’ll find an application form on the bank’s official website. Download this form and fill out all the necessary details. Submit this form to the bank’s nearest branch along with all the mandatory documents.

Online Application Process for Other Credit Card Features

If you wish to apply for other facilities, like Balance Transfer, on your Bank Islam credit card, just visit the bank’s official website. You can find Balance Transfer forms, Lost or Stolen Credit Card forms, Disputed transaction forms, Auto Debit Application and Cancellation forms, and Bank Islam Credit Card-i Supplementary Card Application forms.

About Bank Islam

Bank Islam Malaysia Berhad was set up in 1983 to mainly cater to Malaysian Muslims’ financial needs. Besides providing traditional banking services, this Islamic bank provides Shariah-compliant card services as well as mobile banking services.

Its subsidiaries include BIMB Investment Management Sdn Bhd, Al-Wakalah Nominees (Tempatan) Sdn Bhd, Bank Islam Trust Company (Labuan) Ltd, Farihan Corporation Sdn Bhd, and Amana Bank.

You can never be too careful when it comes to your finances. Whether you have questions about the way your credit card works or its associated fees and charges, keep in mind to get them addressed by Bank Islam’s customer service representatives.

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