• CIMB Credit Card Hotline

    From reward points and frequent flyer miles to cash rebates and travel perks, there’s plenty of benefits to take advantage of if you’re a CIMB credit cardholder. With a number of credit cards on offer, there’s bound to be queries, questions, suggestions, or even feedback related to each card.

    This is where CIMB’s well-defined customer service network comes into play. Whether you need to report a lost card or need help with activating a new one, CIMB’s qualified customer service team is trained to provide you with timely assistance.

    CIMB Credit Card Hotline Numbers

    The bank provides a Consumer Contact Centre number, +603 6204 7788, for both local and international customers.

    The bank provides a dedicated contact number, +603 6204 7799, for Premier Cardholders.

    CIMB Credit card Customer care Number & Address (by branch)

              Branch/City

    Address

    Phone Number

    Johor

    No 165 & 167, 2nd Floor, Jalan NB2 2/2

    Taman Nusa Bistari 2

    Johor

    603 6204 7788

    Johor

    Level 2, 73 Jalan Molek 3/1,

    Taman Molek,

    Johor

    603 6204 7788

    Johor

    Lot 2, Gleaneagles Medini,

    No.2 Jalan Medini Utara 4, Medini,

    Johor

    603 6204 7788

    Kuala Lumpur

    Lot C04-C05, Concourse Level,

    Lot C Suria KLCC

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    B-G-8, Blok B, Plaza Ativo, Jalan PJU 9/1,

    Damansara Avenue, Bandar Sri Damansara,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    279 & 279A, Jalan Perkasa 1,

    Off Jalan Cheras,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    2, The Boulevard Shop Office,

    Jalan 11/48A, Sentul Raya,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    No 64, Wisma Jayanita,

    Jalan Raja Muda Abdul Aziz, Kampung Baru,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    Level 2, Podium Block, Pusat Dagangan Dunia Putra,

    Jalan Tun Ismail,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    Plaza Yeoh Tiong Lay,

    55 Jalan Bukit Bintang,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    Ground Floor, Menara Binjai,

    No 2 Jalan Binjai,

    Kuala Lumpur

    603 6204 7788

    Melaka

    2nd Floor

    No 80-82 Jalan Bendahara

    Melaka

    603 6204 7788

    Sabah

    Ground Floor, Lot 4/G3-4/G8,

    Api-Api Centre

    Sabah

    603 6204 7788

    Sabah

    Lot 8 & F1 (1st Floor)

    Lorong Api-Api 1, Jalan Tun Razak

    Sabah

    603 6204 7788

    Sabah

    Tingkat Bawah, Central Building,

    Jalan Sagunting

    Sabah

    603 6204 7788

    Sabah

    API-API Centre, Lot 4/G3,

    Sabah

    603 6204 7788

    Sarawak

    1st Floor, SCAD Jalan Parry

    Lot 949, Block 9, MCLD Jalan Parry

    Sarawak

    603 6204 7788

    Sarawak

    Ground Floor, Lot 1.1, Bangunan Satok,

    Jalan Satok

    Sarawak

    603 6204 7788

    Sarawak

    1st Floor

    Lot 945 Jalan Parry

    Sarawak

    603 6204 7788

    Sarawak

    Lot 1.1, Bangunan Satok,

    Jalan Satok/Jalan Kulas,

    Sarawak

    603 6204 7788

    Sarawak

    2691, Block 10, KCLD,

    3rd Mile Rock Road,

    Sarawak

    603 6204 7788

    Sarawak

    Wisma Bukit Mata Kuching, Lot 262,

    Section 48, Jalan Tunku Abdul Rahman,

    Sarawak

    603 6204 7788

    Sarawak

    32, Khoo Hun Yeang Street,

    Sarawak

    603 6204 7788

    Selangor

    1st Floor, Lot 10 & 11, Plaza Azalea,

    Persiaran Bandaraya Seksyen 14,

    Selangor

    603 6204 7788


    CIMB’s customer service network can provide you with all the help you need, whether you wish to increase the credit limit of your card or want to know more about the terms and conditions of a specific promotional offer. There’s even a dedicated helpline for local and overseas customers.

    CIMB Credit Card Contact Email ID

    Send in your queries in an email to callcentre@cimb.com.

    Contact CIMB Credit Card Centre via Website

    If either of the above mentioned channels aren’t of much help, you can still contact the bank through its website. Just fill out the contact form with your personal details, NRIC number and your question/query. Once you submit the form, CIMB’s representatives will provide you with a satisfactory response in a timely manner.

    CIMB Credit Card Preferred Call Centre

    • Local customers—1 300 885 300

    • Overseas customers—(603) 2295 6888

    • Fax—(603) 2296 0345

    CIMB Credit Card Customer Care Postal Address

    CIMB Bank Menara Bumiputra-Commerce

    11, Jalan Raja Laut,

    Kuala Lumpur City Centre,

    50350 Kuala Lumpur,

    Wilayah Persekutuan,

    Malaysia

    Applying for CIMB Credit Card

    Online Application:

    • You can apply for a CIMB credit card on the bank’s website.

    • Just click on the ‘Apply Now’ button available on the card’s page and fill out the form with your personal information.

    • Reconfirm the information you’ve entered and upload the required documents specified by the bank.

    Offline Application:

    • Visit the bank’s branch and fill out the credit card application form.

    • Submit the form along with the necessary documents to the bank staff.

    About CIMB Bank

    CIMB Malaysia is a subsidiary of CIMB Group, an indigenous ASEAN investment bank. The group’s core business areas include consumer banking, investment banking, corporate banking, Treasury and Markets, and strategic investments.

    CIMB Bank also provides Shariah-compliant financial solutions along with conventional banking services. The important markets for its consumer banking segment are Malaysia, Indonesia, Singapore, Thailand, and Cambodia.

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