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CIMB Islamic Credit Card Hotline

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CIMB Islamic Bank offers Credit cards lamic banking principles. Whether it’s conventional banking or Shariah-compliant financial services and products, there’s bound to be questions, queries, feedback, or complaints with increased product usage.

To tackle such issues, CIMB Islamic has set up a customer service department that aims to resolve all queries and complaints. If you need help with regard to any of the bank’s products, here’s all the contact information you’ll need.

CIMB Islamic Credit Card Hotline Numbers

  • Card Service Centre Helpline Number: +603 6204 7788.

  • For Premier Card related enquiries, call: +603 6204 7799.

CIMB Islamic Credit card Customer care Number & Address (by branch)

Branch/City

Address

Phone Number

Johor

No 165 & 167, 2nd Floor, Jalan NB2 2/2

Taman Nusa Bistari 2

Johor

603 6204 7788

Johor

Level 2, 73 Jalan Molek 3/1,

Taman Molek,

Johor

603 6204 7788

Johor

Lot 2, Gleaneagles Medini,

No.2 Jalan Medini Utara 4, Medini,

Johor

603 6204 7788

Kuala Lumpur

Lot C04-C05, Concourse Level,

Lot C Suria KLCC

Kuala Lumpur

603 6204 7788

Kuala Lumpur

B-G-8, Blok B, Plaza Ativo, Jalan PJU 9/1,

Damansara Avenue, Bandar Sri Damansara,

Kuala Lumpur

603 6204 7788

Kuala Lumpur

279 & 279A, Jalan Perkasa 1,

Off Jalan Cheras,

Kuala Lumpur

603 6204 7788

Kuala Lumpur

2, The Boulevard Shop Office,

Jalan 11/48A, Sentul Raya,

Kuala Lumpur

603 6204 7788

Kuala Lumpur

No 64, Wisma Jayanita,

Jalan Raja Muda Abdul Aziz, Kampung Baru,

Kuala Lumpur

603 6204 7788

Kuala Lumpur

Level 2, Podium Block, Pusat Dagangan Dunia Putra,

Jalan Tun Ismail,

Kuala Lumpur

603 6204 7788

Kuala Lumpur

Plaza Yeoh Tiong Lay,

55 Jalan Bukit Bintang,

Kuala Lumpur

603 6204 7788

Kuala Lumpur

Ground Floor, Menara Binjai,

No 2 Jalan Binjai,

Kuala Lumpur

603 6204 7788

Melaka

2nd Floor

No 80-82 Jalan Bendahara

Melaka

603 6204 7788

Sabah

Ground Floor, Lot 4/G3-4/G8,

Api-Api Centre

Sabah

603 6204 7788

Sabah

Lot 8 & F1 (1st Floor)

Lorong Api-Api 1, Jalan Tun Razak

Sabah

603 6204 7788

Sabah

Tingkat Bawah, Central Building,

Jalan Sagunting

Sabah

603 6204 7788

Sabah

API-API Centre, Lot 4/G3,

Sabah

603 6204 7788

Sarawak

1st Floor, SCAD Jalan Parry

Lot 949, Block 9, MCLD Jalan Parry

Sarawak

603 6204 7788

Sarawak

Ground Floor, Lot 1.1, Bangunan Satok,

Jalan Satok

Sarawak

603 6204 7788

Sarawak

1st Floor

Lot 945 Jalan Parry

Sarawak

603 6204 7788

Sarawak

Lot 1.1, Bangunan Satok,

Jalan Satok/Jalan Kulas,

Sarawak

603 6204 7788

Sarawak

2691, Block 10, KCLD,

3rd Mile Rock Road,

Sarawak

603 6204 7788

Sarawak

Wisma Bukit Mata Kuching, Lot 262,

Section 48, Jalan Tunku Abdul Rahman,

Sarawak

603 6204 7788

Sarawak

32, Khoo Hun Yeang Street,

Sarawak

603 6204 7788

Selangor

1st Floor, Lot 10 & 11, Plaza Azalea,

Persiaran Bandaraya Seksyen 14,

Selangor

603 6204 7788

 

CIMB Islamic Credit Card Contact Email Id

If you want to contact the customer care department via email, you can write your mails to: cardcentre@cimb.com.

For other general enquiries, you can write to cimbislamic_callcentre@cimb.com or callcentre@cimb.com.

Internet banking: www.cimbclicks.com.my.

How to apply CIMB Islamic Credit Card

Offline application: Visit the nearest CIMB Islamic branch and ask for the Credit Card Application Form. Fill out this form and submit it to the branch with the list of mandatory documents as requested.

Online application: Download the application form from CIMB Islamic’s official website. Fill out this form and email it to cardsmktg@cimb.com.

How to apply CIMB Islamic Supplementary Card

If you wish to apply for a supplementary credit card, you can make an online application. Just download the Supplementary Credit Card Application from the bank’s website. Fill out this form and submit it.

If you’re having any trouble while submitting the application, contact the bank representatives through the following modes for further assistance:

Customer Resolution Unit (CRU), Consumer Contact Centre Contact Numbers:

Tel: +603 6204 7788

Fax: +603 2381 7198

CIMB Islamic Complaint Handling Unit

CIMB Islamic acknowledges complaints from its customers and strives to provide a satisfactory within 24 working hours. If you’re not satisfied with the response, you can escalate your complaint to the bank’s head of the Customer Resolution Unit.

Datin Aziyah Omar     
Head, Customer Resolution Unit
CIMB Bank Berhad
Level 19, Menara Bumiputera Commerce
No. 11 Jalan Raja Laut
50350 Kuala Lumpur 

You can also write an email and send it to CRU@cimb.com. Address this email to Datin Aziyah Omar/Mr. Magendran.

About CIMB Islamic

With its headquarters in Kuala Lumpur, Malaysia, CIMB Islamic offers Shariah-compliant financial services in consumer banking, asset management, wealth management, and private banking segments. This bank is the global Islamic banking franchise of the CIMB Group.

The bank’s overall revenue crossed the RM1 billion mark for the first time in 2010. In 2013, it was regarded as the largest Islamic bank in terms of branch network and the second-largest ASEAN Islamic bank in terms of assets.

From disputed transactions to card blockage, trust CIMB Islamic’s customer service network for timely assistance. With multiple branches all over the country and a host of emergency helpline numbers, you’ll be able to get help whenever you need it.

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