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  • CIMB Islamic Credit Card Hotline

    CIMB Islamic Bank offers Credit cards lamic banking principles. Whether it’s conventional banking or Shariah-compliant financial services and products, there’s bound to be questions, queries, feedback, or complaints with increased product usage.

    To tackle such issues, CIMB Islamic has set up a customer service department that aims to resolve all queries and complaints. If you need help with regard to any of the bank’s products, here’s all the contact information you’ll need.

    CIMB Islamic Credit Card Hotline Numbers

    • Card Service Centre Helpline Number: +603 6204 7788.

    • For Premier Card related enquiries, call: +603 6204 7799.

    CIMB Islamic Credit card Customer care Number & Address (by branch)

    Branch/City

    Address

    Phone Number

    Johor

    No 165 & 167, 2nd Floor, Jalan NB2 2/2

    Taman Nusa Bistari 2

    Johor

    603 6204 7788

    Johor

    Level 2, 73 Jalan Molek 3/1,

    Taman Molek,

    Johor

    603 6204 7788

    Johor

    Lot 2, Gleaneagles Medini,

    No.2 Jalan Medini Utara 4, Medini,

    Johor

    603 6204 7788

    Kuala Lumpur

    Lot C04-C05, Concourse Level,

    Lot C Suria KLCC

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    B-G-8, Blok B, Plaza Ativo, Jalan PJU 9/1,

    Damansara Avenue, Bandar Sri Damansara,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    279 & 279A, Jalan Perkasa 1,

    Off Jalan Cheras,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    2, The Boulevard Shop Office,

    Jalan 11/48A, Sentul Raya,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    No 64, Wisma Jayanita,

    Jalan Raja Muda Abdul Aziz, Kampung Baru,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    Level 2, Podium Block, Pusat Dagangan Dunia Putra,

    Jalan Tun Ismail,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    Plaza Yeoh Tiong Lay,

    55 Jalan Bukit Bintang,

    Kuala Lumpur

    603 6204 7788

    Kuala Lumpur

    Ground Floor, Menara Binjai,

    No 2 Jalan Binjai,

    Kuala Lumpur

    603 6204 7788

    Melaka

    2nd Floor

    No 80-82 Jalan Bendahara

    Melaka

    603 6204 7788

    Sabah

    Ground Floor, Lot 4/G3-4/G8,

    Api-Api Centre

    Sabah

    603 6204 7788

    Sabah

    Lot 8 & F1 (1st Floor)

    Lorong Api-Api 1, Jalan Tun Razak

    Sabah

    603 6204 7788

    Sabah

    Tingkat Bawah, Central Building,

    Jalan Sagunting

    Sabah

    603 6204 7788

    Sabah

    API-API Centre, Lot 4/G3,

    Sabah

    603 6204 7788

    Sarawak

    1st Floor, SCAD Jalan Parry

    Lot 949, Block 9, MCLD Jalan Parry

    Sarawak

    603 6204 7788

    Sarawak

    Ground Floor, Lot 1.1, Bangunan Satok,

    Jalan Satok

    Sarawak

    603 6204 7788

    Sarawak

    1st Floor

    Lot 945 Jalan Parry

    Sarawak

    603 6204 7788

    Sarawak

    Lot 1.1, Bangunan Satok,

    Jalan Satok/Jalan Kulas,

    Sarawak

    603 6204 7788

    Sarawak

    2691, Block 10, KCLD,

    3rd Mile Rock Road,

    Sarawak

    603 6204 7788

    Sarawak

    Wisma Bukit Mata Kuching, Lot 262,

    Section 48, Jalan Tunku Abdul Rahman,

    Sarawak

    603 6204 7788

    Sarawak

    32, Khoo Hun Yeang Street,

    Sarawak

    603 6204 7788

    Selangor

    1st Floor, Lot 10 & 11, Plaza Azalea,

    Persiaran Bandaraya Seksyen 14,

    Selangor

    603 6204 7788

     

    CIMB Islamic Credit Card Contact Email Id

    If you want to contact the customer care department via email, you can write your mails to: cardcentre@cimb.com.

    For other general enquiries, you can write to cimbislamic_callcentre@cimb.com or callcentre@cimb.com.

    Internet banking: www.cimbclicks.com.my.

    How to apply CIMB Islamic Credit Card

    Offline application: Visit the nearest CIMB Islamic branch and ask for the Credit Card Application Form. Fill out this form and submit it to the branch with the list of mandatory documents as requested.

    Online application: Download the application form from CIMB Islamic’s official website. Fill out this form and email it to cardsmktg@cimb.com.

    How to apply CIMB Islamic Supplementary Card

    If you wish to apply for a supplementary credit card, you can make an online application. Just download the Supplementary Credit Card Application from the bank’s website. Fill out this form and submit it.

    If you’re having any trouble while submitting the application, contact the bank representatives through the following modes for further assistance:

    Customer Resolution Unit (CRU), Consumer Contact Centre Contact Numbers:

    Tel: +603 6204 7788

    Fax: +603 2381 7198

    CIMB Islamic Complaint Handling Unit

    CIMB Islamic acknowledges complaints from its customers and strives to provide a satisfactory within 24 working hours. If you’re not satisfied with the response, you can escalate your complaint to the bank’s head of the Customer Resolution Unit.

    Datin Aziyah Omar     
    Head, Customer Resolution Unit
    CIMB Bank Berhad
    Level 19, Menara Bumiputera Commerce
    No. 11 Jalan Raja Laut
    50350 Kuala Lumpur 

    You can also write an email and send it to CRU@cimb.com. Address this email to Datin Aziyah Omar/Mr. Magendran.

    About CIMB Islamic

    With its headquarters in Kuala Lumpur, Malaysia, CIMB Islamic offers Shariah-compliant financial services in consumer banking, asset management, wealth management, and private banking segments. This bank is the global Islamic banking franchise of the CIMB Group.

    The bank’s overall revenue crossed the RM1 billion mark for the first time in 2010. In 2013, it was regarded as the largest Islamic bank in terms of branch network and the second-largest ASEAN Islamic bank in terms of assets.

    From disputed transactions to card blockage, trust CIMB Islamic’s customer service network for timely assistance. With multiple branches all over the country and a host of emergency helpline numbers, you’ll be able to get help whenever you need it.

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