As one of the leading provider of financial services in Malaysia, Citibank offers an array of products, including personal loans, home loans, credit cards, insurance, and investments. With credit cards being one of the bank’s more popular offerings, it has set up an efficient customer service network to provide comprehensive assistance to all its cardholders.
If you’re a Citi credit cardholder, here’s all the customer care and contact information you’ll need for a hassle-free experience.
Citibank Credit Card Hotline Number
Penang: 04-296 0000
Kuala Lumpur: 03 - 2383 0000
Johor Bahru: 07-268 0000
Sabah and Sarawak: 1800-82-1010
For new credit card applications, contact the Telemarketing Department at 1300 13 5555/2383 6555 between 9:00 a.m. and 6:00 p.m.
Citibank Credit card Customer care Number & Address (by branch)
| Branch/City | Contact Number | Working Hours | Address | ||
| Taipan USJ | - | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | No. 10A, Jalan USJ 10/1H, Taipan Triangle, 47610 Subang Jaya Selangor | ||
| Bandar Tun Hussein Onn, Cheras | - | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | No. 54, Jalan Suarasa 8/4, Bandar Tun Hussein Onn, 43200 Cheras, Selangor | ||
| Melaka | - | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | DT3615 Jalan Angkasa Nuri, 1 Taman Angkasa Nuri, 76100 Durian Tunggal, Melaka | ||
| Kuala Lumpur | 03 - 2383 0000 | Level | Area | Monday to Friday | Menara Citibank, 165, Jalan Ampang, 50450 Kuala Lumpur |
| Level 1 | Smart Banking | 9:30 a.m. to 6:30 p.m. | |||
| Banking Teller | 9:30 a.m. to 4:00 p.m. | ||||
| Level 2 | Service Centre | 9:30 a.m. to 5:00 p.m. | |||
| Level 3 | Citigold Center | 9:30 a.m. to 5:00 p.m. | |||
| Citigold Teller | 9:30 a.m. to 4:00 p.m. | ||||
| Puchong | - | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | 26, Jalan Puteri 1/1, Bandar Puteri, 47100 Puchong, Selangor | ||
| Klang | - | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | G101, Centro, 8, Jalan Batu Tiga Lama, 41300 Klang | ||
| Penang | 04 - 296 0000 | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | 42, Jalan Sultan Ahmad Shah, 10050 Penang | ||
| Damansara Perdana | - | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | Lot C108, Centre Wing, Jalan PJU 8/1, Bandar Damansara Perdana, 47820 Petaling Jaya, Selangor | ||
| Bukit Tengah | - | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | 1819-B, Jalan Perusahaan, 13600 Seberang Perai, Penang | ||
| Johor Bahru | 07 - 268 0000 | 9:30 a.m. to 4:00 p.m. (Monday to Friday) | City Plaza, 21, Jalan Tebrau, 80300 Johor Bahru | ||
Citibank Credit Card Contact Email Id
For any account-related information or confidential questions, you can log in to your official Citibank account (Citibank Online) and send a message through ‘My Home Inbox’. A Citibank representative will respond to this secure mail within 2 business days.
For general enquiries and feedback, you can send a non-confidential email to Citibank Malaysia. All you have to do is fill out the Feedback Form on the bank’s official website and submit it promptly.
In case of a change in income levels, you can submit your latest income-related documents to incomeupdate@citi.com.
Citibank Credit Card Customer Care Address
Citibank Berhad, Customer Service Centre
No. 165 Jalan Ampang,
PO Box 11725, Kuala Lumpur.
Citibank Credit Complaint Management Process
If you have a complaint regarding any of Citibank Malaysia’s services, get in touch with a bank representative right away.
Penang: 04-296 0000
Kuala Lumpur: 03 - 2383 0000
Johor Bahru: 07-268 0000
Sabah and Sarawak: 1800-82 1010
You can also write a mail using your Citi login ID.
About Citibank Malaysia
Headquartered in Jalan Ampang, Kuala Lumpur, Citibank Berhad is a licensed commercial bank and a subsidiary of Citigroup Holding (Singapore) Private Limited.
Citibank was incorporated locally in the year 1994 and is the only overseas bank that’s rated AAA by the Rating Agency Malaysia for 15 years in a row. Citibank leads the way in the Malaysian credit card market in terms of sales volume and receivables.
No matter what Citi credit card you have, all your queries, complaints, feedback, and suggestions will be handled efficiently by the bank’s well-trained customer service team.
