• Credit Card Customer Care Services and Phone Numbers in Malaysia

    The top banks in Malaysia offer a wide range of banking products to their customers. Credit cards are commonly among the highest selling financial products. However, as each bank offers multiple credit cards, customers may end up getting confused about which card to choose, what are various costs associated with it, etc. Hence, to serve their patrons best, these banks have established efficient customer service departments that actively assist clients and applicants regarding their queries and doubts.

    Given below are the telephone hotlines and other contact details for various top banks in Malaysia.

    AEON Credit Card

    • Customer Care Department Number: +603 2719 9999 (Overseas and local)
    • Merchant Helpdesk Number: +603-2721 8490, +603-2721 8083 (9 a.m. to 5 p.m.)
    • Email: customer.service@aeoncredit.com.my
    • Head Office Address:
      • 3rd Floor, AEON Taman Maluri Shopping Centre, Jalan Jejaka, Taman Maluri, Cheras, 55100, Kuala Lumpur.
    • Telephone: +603-9207 2005

    Affin Bank Credit Card

    • Customer Careline: 1 800 88 3883
    • Contact Centre for Credit Cards: 03-8230 2222 (Monday to Sunday from 8 a.m. to 9 p.m.) and 03-2028 6300 (Post working hours)
    • For Affin Bank World Mastercard: 03-5517 9999 (Monday to Friday from 8 a.m. to 9 p.m.)
    • Email: yourvoice@affinbank.com.my
    • Head Office Address:
      • 1st Floor, 47 and 48,  Jalan Tun Mohd Fuad 3,  Taman Tun Dr Ismail,  60000 Kuala Lumpur
    • Telephone: 03-7722 2348

    Alliance Bank Credit Card

    • Customer Care Department Number: 03-5516 9988
    • Email: info@alliancefg.com
    • Head Office Address:
      • Menara Multi Purpose, Capital Square, No. 8, Jalan Munshi Abdullah, 50100 Kuala Lumpur
    • Telephone: +60 3 2604 3333

    AmBank Credit Card

    • Customer Care Department Number: 03-2178 8888 (Monday to Thursday 8.45 a.m. to 7 p.m. and Friday 8.45 a.m. to 6 p.m.)
    • Email: customercare@ambankgroup.com
    • Head Office Address:
      • Menara Ambank, 8, Jalan Yap Kwan Seng, Kampung Baru, 50450 Kuala Lumpur
    • Telephone: +60 3-2167 3000

    AmBank Islamic Credit Card

    • Customer Care Department Number: +603 2178 8888
    • Email: customercare@ambankgroup.com
    • Head Office Address:
      • AmBank Islamic Berhad Card Services, P.O.Box 12938, 50794 Kuala Lumpur
    • Telephone: +603 2178 8888

    Bank Islam Credit Card

    • Customer Care Department Number: +603 26 900 900
    • Email: contactcenter@bankislam.com.my
    • Head Office Address:
      • Bank Islam Malaysia Berhad Level 32, Menara Bank Islam No. 22, Jalan Perak 50450 Kuala Lumpur
    • Telephone: +603 2088 8000

    Bank Rakyat Credit Card

    • Customer Care Department Number: 1-300-80-5454 (Local calls) and 03-55269000 (International calls) (Working hours: Monday to Friday, from 7.30 a.m. to 9.30 p.m. and Saturday - Sunday 8.30 a.m. to 5.30 p.m.)
    • For Credit Card Loss or Theft: 03-2693 6880 (24-hour service) and 03-2692 4600
    • Email: telerakyat@bankrakyat.com.my
    • Head Office Address:
      • Bank Rakyat Menara 1, Menara Kembar Bank Rakyat No.33, Jalan Rakyat, KL Sentral 50470 Kuala Lumpur
    • Telephone: 1-300-80-5454

    BSN Credit Card

    • Customer Care Department Number: 1300 88 1900 
    • +603-2613 1900 (For international calls)
    • Credit Card Platinum Care Line: 1800 22 0800 or +603-2688 0800 (Overseas)
    • Credit Card Authorisation: 1300 88 5855 or +603-2162 8500 (Overseas) (24 hours)
    • Email: customercare@bsn.com.my
    • Head Office Address:
      • Wisma BSN 117, Jalan Ampang, 50450 Kuala Lumpur
    • Telephone: +6 03 2162 3222. (Operating hours: 9 a.m. to 4.45 p.m.)

    CIMB Credit Card

    • Customer Care Department Number: +603 6204 7788 (Local and overseas); +603 6204 7799 (For Premier Card)
    • Email: callcentre@cimb.com
    • Head Office Address:
      • 13th Floor, Menara CIMB, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50740 Kuala Lumpur, Malaysia
    • Telephone: +603 2261 8888.

    CIMB Islamic Credit Card

    • Customer Care Department Number: +603 6204 7788 Local and overseas)
    • Email: cimbislamic_callcentre@cimb.com
    • Head Office Address:
      • CIMB Islamic Bank Berhad Menara Bumiputera-Commerce, 11 Jalan Raja Laut, Kuala Lumpur 50350, Malaysia
    • Telephone: +603 2619 1188

    Citibank Credit Card

    • Customer Care Department Numbers: (CitiPhone Self-Service Numbers)
      • 03-2383 0000 (Kuala Lumpur) 04-296 0000 (Penang) 07-268 0000 (Johor Bahru) 1800-82-1010 (Sabah and Sarawak)
    • Cards Telemarketing Department: 1300 13 5555/2383 6555 (9 a.m. to 6 p.m.)
    • Head Office Address:
      • Citibank Berhad, Customer Service Center, No 165 Jalan Ampang, PO Box 11725, Kuala Lumpur

    Hong Leong Credit Card

    • Customer Care Department Number: 03 7626 8899
    • Email: ir@hlbb.hongleong.com.my (Investor Relations Contact)
    • Head Office Address:
      • Level 1 Menara Hong Leong No. 6, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur
    • Telephone: 03-2081 8888

    HSBC Credit Card

    • Customer Care Department Number: 1300-88-1388 (Local calls); +603 8321 5400 (International calls) (Working Hours: 9.30 a.m. to 9.30 p.m.)
    • Visa Emergency Assistance (Local): 1800 80 2997
    • Visa Emergency Assistance (Overseas Centres): Singapore: 800 4481 250 Australia: 1800 450 346 UK: 0800 169 5189 USA: 1866 765 9644
    • MasterCard Global Services:
      • 1800 80 4594 (From Malaysia);
      • 1636 722 7111 (From overseas)
    • HSBC Credit Card Activation Number:
      • 03 83218999 (Local calls);
      • +603 8321 8999 (International Calls)
    • Email: complaints@hsbc.com.my
    • Head Office Address:
      • North Tower, 2, Leboh Ampang, City Centre, 50100 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
    • Telephone: +60 3-2075 3000

    HSBC Amanah Credit Card

    • Customer Care Department Number: 1300-80-2626 (Local calls); +603 8321 5200 (International calls)
    • Visa Emergency Assistance (Local): 1800 80 2997
    • Visa Emergency Assistance (Overseas Centres): Singapore: 800 4481 250 Australia: 1800 450 346 UK: 0800 169 5189 USA: 1866 765 9644
    • MasterCard Global Services:
      • 1800 80 4594 (From Malaysia)
      • 1636 722 7111 (From overseas)
    • HSBC Credit Card-i Activation Number: 03 83218999 (Local calls); +603 8321 8999 (International Calls)
    • Email: complaints@hsbc.com.my
    • Head Office Address:
      • No 2 Leboh Ampang 50100 Kuala Lumpur, Malaysia
    • Telephone: 603-2070 0744 

    Mach Credit Card

    • Customer Care Department Number: 03-76268899
    • Email: HLOnline@hlbb.hongleong.com.my
    • Head Office Address:
      • Hong Leong Bank Berhad, 13A Floor, Menara Hong Leong, No. 6, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur
    • Telephone: 03-7626 8899

    Maybank Credit Card

    • Customer Care Department Number: 1-300 88 6688 or 603-78443696 (Overseas calls)
    • Lost or stolen Credit card: 1-800-88 3231 or 03-2072 1373
    • Email: mgcc@maybank.com.my
    • Head Office Address:
      • 1st Floor, Menara Maybank, 100 Jalan tun Perak, 50050 Kuala Lumpur
    • Telephone: 03-2074 8568

    Maybank Islamic Credit Card

    • Customer Care Department Number:
      • 1300 88 6688 (For Malaysia)
      • 603-7844 3696 (For Overseas)
    • Email: mgcc@maybank.com.my
    • Head Office Address:
      • Maybank Islamic Berhad 15th Floor, Tower A, Dataran Maybank, 1, Jalan Maarof, 59000 Kuala Lumpur Malaysia

    OCBC Credit Card

    • Customer Care Department Number:
      • 03 8317 5000 (For local calls)
      • 603-83175200 (For overseas calls)
    • For lost or stolen cards: 03 8317 5000
    • Email: callcentre@ocbc.con
    • Head Office Address:
      • Menara OCBC, 18 Jalan Tun Perak, 50050 Kuala Lumpur
    • Telephone: +60 3 2034 5034

    Public Bank Credit Card

    • Customer Care Department Number: 1-800-22-5555 and 603-2176 8000 (For 24-hour card services)
    • Email: customerservice@publicbank.com.my and custsvc@publicbank.com.my (For card services)
    • Head Office Address:
      • Public Bank Berhad Menara Public Bank 146, Jalan Ampang 50450 Kuala Lumpur Malaysia

    Public Islamic Bank Credit Card

    • Customer Care Department Number: 603-2176 6000 or 1-800-22-9999
    • Email: islamicbkg@publicislamicbank.com.my
    • Head Office Address:
      • Public Islamic Bank Berhad 14th Floor, Menara Public Bank 146, Jalan Ampang 50450 Kuala Lumpur Malaysia

    Standard Chartered Credit Card

    • Customer Care Department Number: 1300 888 888 (For local calls); (603) 7711 8888 (For international calls)
    • Lost or Stolen Credit Card: 1800 88 8998; (603) 7849 6888
    • Email: Malaysia.feedback@sc.com
    • Head Office Address:
      • Level 16, Menara Standard Chartered, No. 30, Jalan Sultan Ismail, 50250 Kuala Lumpur
    • Telephone: +60 3 2117 7777

    RHB Credit Card

    • Customer Care Department Number:
      • 03-9206 8118 (For overseas and West Malaysia)
      • 082-276118 (For East Malaysia)
    • Email: customer.service@rhbgroup.com
    • Head Office Address:
      • RHB Bank Berhad Level 11, Tower 3, Jalan Tun Razak, 50400 Kuala Lumpur
    • Telephone: 03-9206 8090

    UOB Credit Card

    • Customer Care Department Number: (24-hour operational)
      • +6 03-26128 121 (Kuala Lumpur) +6 04-2401 121 (Penang) +6 07-2881 121 (Johor Bahru) +6 082-287 121 (Kuching) +6 088-477 121 (Kota Kinabalu)
    • UOB Lady's Customer Service: 603-2612 3333
    • Platinum Card Services: 603-2612 8080
    • Report Lost or Stolen Card: 603-2612 8100
    • Credit Card Activation: 603-2612 8123
    • Credit Card Application Status Enquiry: 603-2612 8101
    • Email: uobcustomerservice@uob.com.my
    • Head Office Address:
      • Menara UOB Jalan Raja Laut Peti Surat 11212 50738 Kuala Lumpur

    If you have any queries or complaints regarding your credit card, you can contact the bank representatives of various top banks on the numbers and addresses that are given above.

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