Grab a credit card that gives you better rewards & more!

HSBC Credit Card Hotline

BBazaar Exclusive Deals for Credit Card

Gift Card Worth RM200 from either Ikea or Lazada

*Click Here to Check Terms & Condition

Ikea voucher worth RM500

**Click Here to Check Terms & Condition

HSBC Bank provides telebanking numbers and other communication channels for your convenience. You can use these channels to find more information on credit cards and other personal financing services offered by the bank.

Applying for a credit card, activating it, generating the PIN, making complaints, and giving feedback among others is now much more simple with HSBC’s customer care services.

HSBC Credit Card Hotline Numbers

The bank provides a few contact numbers for banking and credit card-related queries:


Number for Local Customers

Number for Overseas Customers

Operation Hours

HSBC Bank Malaysia (Banking and Credit Card Queries)


+603 8321 5400

From 7:30 a.m. to 9:30 p.m.

HSBCnet Technical


+603 83123696

Monday to Friday 9:00 a.m. to 6:00 p.m.

HSBC Premier Banking and Credit Card Queries


+603 8321 5222

24 hours

Visa Emergency Assistance

1800 80 299

Singapore: 800 4481 250;

USA: 1866 765 9644;

UK: 0800 169 5189;

Australia: 1800 450 346

24 hours

Mastercard Global Services

1800 80 4594

1636 722 7111

24 hours

HSBC Credit Card Customer Care Helpdesk

HSBC’s Phone Banking Helpdesk number is 1300-88-1128.

HSBC Credit Card Activation

You can call the following numbers anytime and get your credit card activated.

  • Local customers: 03 8321 8999

  • Overseas customers: +603 8321 8999

HSBC Credit card Customer care Number & Address (by branch)



Alor Setar

No. 2 & 3, Kompleks Perniagaan Sultan Abdul Hamid, Persiaran Sultan Abdul Hamid, 05050 Alor Setar, Kedah


No. 138, Jalan Sultan Yussuf, 30000 Ipoh, Perak

Johor Bahru

No. 1, Jalan Bukit Timbalan, 80000 Johor Bahru, Johor

Kota Kinabalu

No. 56, Jalan Gaya, 88000 Kota Kinabalu, Sabah

Kuala Lumpur

No. 43 & 45, Jalan Metro Perdana 7, Taman Usahawan Kepong, 52100 Kepong, Kuala Lumpur

Kuala Lumpur

No. 460, Jalan Ipoh, 51200 Kuala Lumpur

Kuala Lumpur

Level 1, Annexe Menara Millenium, Jalan Damanlela,

Pusat Bandar Damansara, Damansara Heights, 50490 Kuala Lumpur

Kuala Lumpur

Menara Genesis, No. 33, Jalan Sultan Ismail, 50250 Kuala Lumpur


Bangunan Binamas, Jalan Padungan, 93100 Kuching, Sarawak


No. 777, Jalan Hang Tuah, 75300 Melaka


Lot 1268-1270, Ground Floor, Miri Commercial Center, Jalan Melayu, 98000 Miri, Sarawak

HSBC Credit Card Customer Care Contact via Website

To get in touch with an HSBC representative, you need to fill out a contact form that’s available on the bank’s website. Here, you’ll need to provide your personal details, including your name, contact number, NRIC number, and the product you’re interested in.

The bank’s representative will get in touch with you and resolve your query within 24 hours or on the next working day.

HSBC Credit Card Customer Care Postal Address

Head Office Address:

No 2 Leboh Ampang,

50100 Kuala Lumpur,


Call: +603-2075 3000

Fax: +603-20701146

Applying for an HSBC Credit Card

  • Visit the bank’s official website and go to the card page you’re interested in. Click on ‘Apply Now’ and fill out the necessary details on the application form. A bank representative will get in touch with you and let you know about the procedure to apply for the card.

  • Drop by the nearest HSBC branch and submit the duly filled application form along with the required documents.

About HSBC Bank

Incorporated locally in 1994, HSBC Bank Malaysia currently is the largest foreign-owned bank in Malaysia. It is a part of the HSBC Group and serves customers in over 80 countries and territories across the world.

HSBC Amanah Malaysia, the bank’s subsidiary, has been providing Islamic banking services in the country since 1994. Currently, there are about 40 branches of the bank in Malaysia.

*Terms & Condition to get Gift Card Worth RM200 from Lazada or Ikea

Apply for your new credit card through BBazaar and stand a chance to win a gift voucher on approval. You can get a gift card worth RM200 from either Ikea or Lazada. The offer is valid on credit card applications made between 19 December 2018 and 31 January 2019, and applies to any of the following cards.

Alliance Bank Credit Cards Citibank Credit Cards Standard Chartered Credit Cards
  • Alliance Bank You:nique Rebate Credit Card
  • Alliance Bank You:nique Rewards Credit Card
  • Alliance Bank You:nique Rates Credit Card
  • Citi Cash Back Card
  • Citi Clear Card
  • Citi Simplicity+ Card
  • Shell-Citi Credit Card
  • Standard Chartered JustOne Platinum MasterCard
  • Standard Chartered Visa Platinum
  • Standard Chartered Platinum MasterCard Basic

**Terms & Condition to Win an Ikea Voucher Worth RM500

Win an Ikea voucher worth RM500 when you apply and get approval for a new credit card through BBazaar. The exclusive deal is valid from 19 December 2018 to 31 January 2019, and is applicable when you apply for any of the following credit cards.

Alliance Bank Credit Cards Citibank Credit Cards Standard Chartered Credit Cards
  • lliance Bank Visa Infinite Credit Card
  • Alliance Bank Platinum Credit Card
  • Citi Prestige Card
  • Citi PremierMiles Visa Card
  • Citi Cash Back Platinum Card
  • Citi Rewards Visa Signature Card
  • Standard Chartered Priority Banking Visa Infinite Credit Card
  • Standard Chartered WorldMiles World MasterCard
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