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  • HSBC Credit Card Hotline

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    HSBC Bank provides telebanking numbers and other communication channels for your convenience. You can use these channels to find more information on credit cards and other personal financing services offered by the bank.

    Applying for a credit card, activating it, generating the PIN, making complaints, and giving feedback among others is now much more simple with HSBC’s customer care services.

    HSBC Credit Card Hotline Numbers

    The bank provides a few contact numbers for banking and credit card-related queries:


    Number for Local Customers

    Number for Overseas Customers

    Operation Hours

    HSBC Bank Malaysia (Banking and Credit Card Queries)


    +603 8321 5400

    From 7:30 a.m. to 9:30 p.m.

    HSBCnet Technical


    +603 83123696

    Monday to Friday 9:00 a.m. to 6:00 p.m.

    HSBC Premier Banking and Credit Card Queries


    +603 8321 5222

    24 hours

    Visa Emergency Assistance

    1800 80 299

    Singapore: 800 4481 250;

    USA: 1866 765 9644;

    UK: 0800 169 5189;

    Australia: 1800 450 346

    24 hours

    Mastercard Global Services

    1800 80 4594

    1636 722 7111

    24 hours

    HSBC Credit Card Customer Care Helpdesk

    HSBC’s Phone Banking Helpdesk number is 1300-88-1128.

    HSBC Credit Card Activation

    You can call the following numbers anytime and get your credit card activated.

    • Local customers: 03 8321 8999

    • Overseas customers: +603 8321 8999

    HSBC Credit card Customer care Number & Address (by branch)



    Alor Setar

    No. 2 & 3, Kompleks Perniagaan Sultan Abdul Hamid, Persiaran Sultan Abdul Hamid, 05050 Alor Setar, Kedah


    No. 138, Jalan Sultan Yussuf, 30000 Ipoh, Perak

    Johor Bahru

    No. 1, Jalan Bukit Timbalan, 80000 Johor Bahru, Johor

    Kota Kinabalu

    No. 56, Jalan Gaya, 88000 Kota Kinabalu, Sabah

    Kuala Lumpur

    No. 43 & 45, Jalan Metro Perdana 7, Taman Usahawan Kepong, 52100 Kepong, Kuala Lumpur

    Kuala Lumpur

    No. 460, Jalan Ipoh, 51200 Kuala Lumpur

    Kuala Lumpur

    Level 1, Annexe Menara Millenium, Jalan Damanlela,

    Pusat Bandar Damansara, Damansara Heights, 50490 Kuala Lumpur

    Kuala Lumpur

    Menara Genesis, No. 33, Jalan Sultan Ismail, 50250 Kuala Lumpur


    Bangunan Binamas, Jalan Padungan, 93100 Kuching, Sarawak


    No. 777, Jalan Hang Tuah, 75300 Melaka


    Lot 1268-1270, Ground Floor, Miri Commercial Center, Jalan Melayu, 98000 Miri, Sarawak

    HSBC Credit Card Customer Care Contact via Website

    To get in touch with an HSBC representative, you need to fill out a contact form that’s available on the bank’s website. Here, you’ll need to provide your personal details, including your name, contact number, NRIC number, and the product you’re interested in.

    The bank’s representative will get in touch with you and resolve your query within 24 hours or on the next working day.

    HSBC Credit Card Customer Care Postal Address

    Head Office Address:

    No 2 Leboh Ampang,

    50100 Kuala Lumpur,


    Call: +603-2075 3000

    Fax: +603-20701146

    Applying for an HSBC Credit Card

    • Visit the bank’s official website and go to the card page you’re interested in. Click on ‘Apply Now’ and fill out the necessary details on the application form. A bank representative will get in touch with you and let you know about the procedure to apply for the card.

    • Drop by the nearest HSBC branch and submit the duly filled application form along with the required documents.

    About HSBC Bank

    Incorporated locally in 1994, HSBC Bank Malaysia currently is the largest foreign-owned bank in Malaysia. It is a part of the HSBC Group and serves customers in over 80 countries and territories across the world.

    HSBC Amanah Malaysia, the bank’s subsidiary, has been providing Islamic banking services in the country since 1994. Currently, there are about 40 branches of the bank in Malaysia.

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