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Mach Credit Card Hotline

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Mach, a subsidiary of Hong Leong Bank and Hong Leong Islamic Bank, provides you the comfort of resolving your queries from anywhere. The process of reaching the bank representatives is now much simpler with technological advances. Here’s all the contact information you’ll need if you’re a Mach credit cardholder.

Mach Credit Card Hotline Number

The customer service number you can use to reach the bank representatives are given below:

  • Call: +603-7626 8899

  • Fax: +603-7946 8888

Mach Credit card Customer care Number & Address (by branch)



Contact Number

Aeon Bukit Tinggi

S28, Second Floor, Aeon Bukit Tinggi Shopping Centre, No.1,

Persiaran Batu Nilam 1/Ks 6, Bandar Bukit Tinggi 2, 41200 Klang, Selangor

03 3323 1483

Gurney Paragon, Penang

163D-1-18, Gurney Paragon,

Persiaran Gurney, 10250 Pulau Pinang.

04 218 9288

IOI Mall, Puchong

Lot EG001A, Ground Floor, IOI Mall, Batu 9, Jalan Puchong,

Bandar Puchong Jaya, Puchong, Selangor.

03 8070 1487


Lot No. S2-3-L34, Departure Level Public Concourse,

KLIA 2, 64000 Sepang, Selangor.

03 8775 8451

Mid Valley Megamall, Kuala Lumpur

Suite 1.01 Level 1, Centrepoint South, Mid Valley City,

Lingkaran Syed Putra, Kuala Lumpur, Wilayah Persekutuan

03 2282 0887

Paradigm Mall, Petaling Jaya

LG-56, Lower Ground Floor, Paradigm Mall No 1, Jalan SS7/26A, Kelana Jaya, 47301 Petaling Jaya, Selangor.

03 7886 2326

Pavilion Kuala Lumpur

Lot No. P4.02.00, Level 4, Pavilion Kuala Lumpur Mall,

168, Jalan Bukit Bintang, 55100 Kuala Lumpur

03 2141 2481

Queensbay Mall, Penang

LG-131 & 132, Queensbay Mall, No. 100, Persiaran Bayan Indah,

11900 Bayan Lepas, Pulau Pinang

04 643 7029

Setia City Mall

Lower Ground Floor, Lot No.19, Setia City Mall, No. 7, Persiaran Setia Dagang, Bandar Setia Alam, Sek U13, 40170 Shah Alam, Selangor Darul Ehsan.

03 3359 7514

Sunway Giza, Petaling Jaya

Lot 9, Block C, Ground Floor, Giza Dataran Sunway,

Kota Damansara, 47810 Petaling Jaya, Selangor Darul Ehsan.

03 6140 6138

Sunway Pyramid Shopping Mall, Petaling Jaya

Lot F1.15 & F1.16C, Sunway Pyramid Shopping Mall,

No.3, Jalan PJS 11/15, Bandar Sunway, 46150 Petaling Jaya, Selangor.

03 5622 1214


Mach Credit Card Contact Email id

You can send all your banking product-related emails to: [email protected]

Mach Credit Card Contact via Website

You can raise all your credit card-related concerns on the bank’s Contact Us webpage. All you have to do is fill out the form with some mandatory personal details, share your concern in the Comments section, and submit the form. One of the bank’s representatives will get back to you with a resolution in a timely manner.

Mach Credit Card Customer Care Postal Address

Service Recovery & Complaint Resolution - Customer Experience

Hong Leong Bank Berhad,

13A Floor, Menara Hong Leong,

No 6, Jalan Damanlela, Bukit Damansara,

50490 Kuala Lumpur,


Reporting a Stolen/Lost Mach Credit Card

Call the Customer Support Line at 603-7627 8899 and report the lost card to the bank staff. Your card will be blocked instantly and you’ll be sent a replacement card.

Applying for a Mach Credit Card

  • You can apply for a Mach credit card on the bank’s website. Enter your name, contact number and email address on the application form that’s available on the credit card page and submit it. Youll get a call from the bank staff to proceed with the application process.

  • Visit the nearest Mach Bank branch and talk to the staff regarding your interest to apply for a credit card. You’ll have to fill out an application form and submit the required documents for further processing of your request.

Mach Credit Card Activation

You can activate your credit card by opting for any one of the following methods:

  • SMS CDACT <New Malaysian IC> <Last 6 digits of your credit card number> to 33188

  • Interactive Voice Response (IVR)

  • Hong Leong Contact Centre

  • Hong Leong Bank Branch

About Mach by Hong Leong Bank

Mach by Hong Leong Bank is a sub-brand that’s meant for the modern Gen-Y consumers in Malaysia. It provides tailor-made banking services that focuses on ensuring an engaging experience through personalised services, environmentally friendly techniques, and self-service processes.

Mach provides the following banking products – Money Box Deposit Account, Mach Fixed Deposit, Mach credit cards, Mach Signature Credit Card, I.O.U. Personal Loan, Cruise Control Car Loan, Insurance, and Dream Jar.

Driven by the need to provide a convenient, hassle-free banking experience, Mach by Hong Leong Bank has an efficient customer service network in place to help you at every step. Whether you need to provide feedback, register a complaint, make suggestions or general enquiries, a qualified bank representative will be available for assistance whenever you need it.

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