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  • OCBC Credit Card Hotline

    Under the Personal Banking segment, you can access an array of credit cards according to your requirement. To serve customers better, OCBC has a dedicated customer care department that addresses all doubts, queries, and requests of the cardholders.

    OCBC Credit Card Hotline Number

    Hotline Number: 03 8317 5000 (Available from 8 10.00 p.m.

    OCBC Credit Card Customer Care Contact Number & Address (by branch)



    Branch Timings

    OCBC Alor Setar

    No 209 Jalan Gangsa, Kawasan Perusahaan Mergong 2, 05150 Alor Setar

    For West Malaysia Branches:

    Monday to Friday

    9.30 a.m. to 5:00 p.m.

    For East Malaysia Branches:

    Monday To Thursday

    9.30 a.m. to 5:00 p.m.

    Friday: 9.30 a.m. to 4.30 a.m.

    For Kota Bharu Branch Only:

    Sunday to Thursday

    9.30 a.m. to 5.00 p.m.

    7-day banking facility: (Only at Melaka Branch)

    From Monday to Sunday

    9.30 a.m. to 6.00 p.m.

    Weekend Banking Hours Exclusively for Taman Molek Branch:

    Saturday: 10.00 a.m. to 4.00 p.m.

    Sunday: 10.00 a.m. to 4.00 p.m.

    OCBC Ipoh Main

    2 Jalan Dato Maharaja Lela, 30000 Ipoh, Perak Darul Ridzuan

    OCBC Penang

    36 Lebuh Pantai, 10300 Pulau Pinang

    OCBC Batu Maung

    No.13 – 15, Lintang Batu Maung 1, 11960 Pulau Pinang

    OCBC Bukit Mertajam

    No 47,49,51,53, Jalan Perniagaan Gemilang 1, Pusat Perniagaan Gemilang, 14000 Bukit Mertajam, Pulau Pinang

    OCBC Taiping

    24-30 Jalan Berek, 34000 Taiping, Perak Darul Ridzuan

    OCBC Teluk Intan

    1054 Jalan Mahkota, 36000 Teluk Intan, Perak Darul Ridzuan

    OCBC Kuala Lumpur Main

    Ground Floor, Menara OCBC, 18 Jalan Tun Perak, 50050 Kuala Lumpur

    OCBC Kepong

    60 Vista Magna, Jalan Prima,

    Metro Prima Kepong, 52100 Kuala Lumpur

    OCBC Ampang

    Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur

    OCBC Subang Jaya

    1A-A – 4A-A, Jalan USJ 10/1A, Pusat Perniagaan USJ 10, 47610 UEP Subang Jaya, Selangor Darul Ehsan

    OCBC Petaling Jaya

    89, 91 and 93 Jalan SS 21/60, Damansara Utama,

    47400 Petaling Jaya

    OCBC Kajang

    4 and 5 Jalan Raja Haroun, 43000 Kajang, Selangor Darul Ehsan

    OCBC Klang

    19 Jalan Stesen, 41000 Klang,

    Selangor Darul Ehsan

    OCBC Puchong

    GF-2 and 3, 1F-1 and 2, Tower 2,

    Puchong Financial Corporate Centre (PFCC), Jalan Puteri ½ Bandar Puteri 47100 Puchong Selangor Darul Ehsan

    OCBC Bukit Damansara

    19 Jalan Setiapuspa, Bukit Damansara, 50490 Kuala Lumpur

    OCBC Ijok

    No. 53 and 55 Jalan PPAJ 3/1, Pusat Perdagangan Alam Jaya, 42300 Bandar Puncak Alam Selangor Darul Ehsan

    OCBC Cheras

    No. 1, 3, 5 and 7,
    Jalan Damai Niaga 1, Alam Damai, Cheras 56000 Kuala Lumpur

    OCBC Seremban

    63 - 65 Jalan Dato Bandar Tunggal, 70000 Seremban Negeri Sembilan, Darul Khusus

    OCBC Melaka

    Lot FG-001, Ground Floor,

    Dataran Pahlawan Melaka Megamall, Jalan Merdeka 75000 Bandar Hilir Melaka

    OCBC Johor Bahru

    1 Jalan Ibrahim, 80000 Johor Bahru, Johor Darul Takzim

    OCBC Muar

    26 Jalan Maharani, 84000 Muar,

    Johor Darul Takzim

    OCBC Segamat

    109C-109E Jalan Genuang, 85000 Segamat, Johor Darul Takzim

    OCBC Batu Pahat

    108-2 Jalan Rahmat, 83000 Batu Pahat, Johor Darul Takzim

    OCBC Kluang

    8A Jalan Dato’ Haji Hassan, 86000 Kluang, Johor Darul Takzim

    OCBC Taman Molek

    47 and 49 Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor Darul Takzim

    OCBC Kulai

    No. 202, 203 and 204, Jalan Kenanga 29/2, Indahpura,
    81000 Kulai, Johor Darul Takzim

    OCBC Kota Bharu

    3940 Jalan Temenggong, 15000 Kota Bharu, Kelantan Darul Naim

    OCBC Kuantan

    40 Jalan Teluk Sisek, 25000 Kuantan, Pahang Darul Makmur

    OCBC Kota Kinabalu

    21 and 23 Jalan Pantai, 88000 Kota Kinabalu, Sabah

    OCBC Kuching

    UG Floor, Gateway Kuching, No.9, Jalan Bukit Mata, 93100 Kuching, Sarawak

    OCBC Miri

    Lot1375 and 1376 Centrepoint, Commercial Centre (Phase 2), Block 10 Miri Concession, Land District Kubu Road, 98000 Miri

    You can contact the OCBC customer care for any issues or queries related to your card. If you wish to speak to a bank representative personally, then visit your nearest branch. Other than credit cards, you can use the contacts mentioned above to enquire about any other OCBC banking products.

    OCBC Credit Card Online Banking (Credit Card Balance)


    Log in to your online banking account and select ‘Credit Card’. Under this tab you can find all the required information related to your card. You can check your credit and unbilled transaction details, as well as view your monthly statement.

    OCBC Credit Card Phone Banking (Credit Card Balance)

    Telephone: 03 8317 5000

    Choose 1 for information related to your account, and enter your phone code followed by your PIN. Press 1 to get your account and credit card balance details.

    OCBC Lost or Stolen Credit Card Number

    Telephone: 03 8317 5000 (Working hours)

    Telephone: 03-2691 4533 (After office hours)

    OCBC Credit Card Customer Care Personal Details Change

    Contact Centre: 03 8317 5000

    OCBC Credit Card Customer Care Email


    OCBC Bank Head Office Address

    OCBC Bank Head Office,
    Menara OCBC,
    No. 18, Jalan Tun Perak,
    50050 Kuala Lumpur


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