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OCBC Credit Card Hotline

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Under the Personal Banking segment, you can access an array of credit cards according to your requirement. To serve customers better, OCBC has a dedicated customer care department that addresses all doubts, queries, and requests of the cardholders.

OCBC Credit Card Hotline Number

Hotline Number: 03 8317 5000 (Available from 8 10.00 p.m.

OCBC Credit Card Customer Care Contact Number & Address (by branch)



Branch Timings

OCBC Alor Setar

No 209 Jalan Gangsa, Kawasan Perusahaan Mergong 2, 05150 Alor Setar

For West Malaysia Branches:

Monday to Friday

9.30 a.m. to 5:00 p.m.

For East Malaysia Branches:

Monday To Thursday

9.30 a.m. to 5:00 p.m.

Friday: 9.30 a.m. to 4.30 a.m.

For Kota Bharu Branch Only:

Sunday to Thursday

9.30 a.m. to 5.00 p.m.

7-day banking facility: (Only at Melaka Branch)

From Monday to Sunday

9.30 a.m. to 6.00 p.m.

Weekend Banking Hours Exclusively for Taman Molek Branch:

Saturday: 10.00 a.m. to 4.00 p.m.

Sunday: 10.00 a.m. to 4.00 p.m.

OCBC Ipoh Main

2 Jalan Dato Maharaja Lela, 30000 Ipoh, Perak Darul Ridzuan

OCBC Penang

36 Lebuh Pantai, 10300 Pulau Pinang

OCBC Batu Maung

No.13 – 15, Lintang Batu Maung 1, 11960 Pulau Pinang

OCBC Bukit Mertajam

No 47,49,51,53, Jalan Perniagaan Gemilang 1, Pusat Perniagaan Gemilang, 14000 Bukit Mertajam, Pulau Pinang

OCBC Taiping

24-30 Jalan Berek, 34000 Taiping, Perak Darul Ridzuan

OCBC Teluk Intan

1054 Jalan Mahkota, 36000 Teluk Intan, Perak Darul Ridzuan

OCBC Kuala Lumpur Main

Ground Floor, Menara OCBC, 18 Jalan Tun Perak, 50050 Kuala Lumpur

OCBC Kepong

60 Vista Magna, Jalan Prima,

Metro Prima Kepong, 52100 Kuala Lumpur

OCBC Ampang

Menara Great Eastern, 303 Jalan Ampang, 50450 Kuala Lumpur

OCBC Subang Jaya

1A-A – 4A-A, Jalan USJ 10/1A, Pusat Perniagaan USJ 10, 47610 UEP Subang Jaya, Selangor Darul Ehsan

OCBC Petaling Jaya

89, 91 and 93 Jalan SS 21/60, Damansara Utama,

47400 Petaling Jaya

OCBC Kajang

4 and 5 Jalan Raja Haroun, 43000 Kajang, Selangor Darul Ehsan

OCBC Klang

19 Jalan Stesen, 41000 Klang,

Selangor Darul Ehsan

OCBC Puchong

GF-2 and 3, 1F-1 and 2, Tower 2,

Puchong Financial Corporate Centre (PFCC), Jalan Puteri ½ Bandar Puteri 47100 Puchong Selangor Darul Ehsan

OCBC Bukit Damansara

19 Jalan Setiapuspa, Bukit Damansara, 50490 Kuala Lumpur


No. 53 and 55 Jalan PPAJ 3/1, Pusat Perdagangan Alam Jaya, 42300 Bandar Puncak Alam Selangor Darul Ehsan

OCBC Cheras

No. 1, 3, 5 and 7,
Jalan Damai Niaga 1, Alam Damai, Cheras 56000 Kuala Lumpur

OCBC Seremban

63 - 65 Jalan Dato Bandar Tunggal, 70000 Seremban Negeri Sembilan, Darul Khusus

OCBC Melaka

Lot FG-001, Ground Floor,

Dataran Pahlawan Melaka Megamall, Jalan Merdeka 75000 Bandar Hilir Melaka

OCBC Johor Bahru

1 Jalan Ibrahim, 80000 Johor Bahru, Johor Darul Takzim


26 Jalan Maharani, 84000 Muar,

Johor Darul Takzim

OCBC Segamat

109C-109E Jalan Genuang, 85000 Segamat, Johor Darul Takzim

OCBC Batu Pahat

108-2 Jalan Rahmat, 83000 Batu Pahat, Johor Darul Takzim

OCBC Kluang

8A Jalan Dato’ Haji Hassan, 86000 Kluang, Johor Darul Takzim

OCBC Taman Molek

47 and 49 Jalan Molek 1/29, Taman Molek, 81100 Johor Bahru, Johor Darul Takzim

OCBC Kulai

No. 202, 203 and 204, Jalan Kenanga 29/2, Indahpura,
81000 Kulai, Johor Darul Takzim

OCBC Kota Bharu

3940 Jalan Temenggong, 15000 Kota Bharu, Kelantan Darul Naim

OCBC Kuantan

40 Jalan Teluk Sisek, 25000 Kuantan, Pahang Darul Makmur

OCBC Kota Kinabalu

21 and 23 Jalan Pantai, 88000 Kota Kinabalu, Sabah

OCBC Kuching

UG Floor, Gateway Kuching, No.9, Jalan Bukit Mata, 93100 Kuching, Sarawak


Lot1375 and 1376 Centrepoint, Commercial Centre (Phase 2), Block 10 Miri Concession, Land District Kubu Road, 98000 Miri

You can contact the OCBC customer care for any issues or queries related to your card. If you wish to speak to a bank representative personally, then visit your nearest branch. Other than credit cards, you can use the contacts mentioned above to enquire about any other OCBC banking products.

OCBC Credit Card Online Banking (Credit Card Balance)


Log in to your online banking account and select ‘Credit Card’. Under this tab you can find all the required information related to your card. You can check your credit and unbilled transaction details, as well as view your monthly statement.

OCBC Credit Card Phone Banking (Credit Card Balance)

Telephone: 03 8317 5000

Choose 1 for information related to your account, and enter your phone code followed by your PIN. Press 1 to get your account and credit card balance details.

OCBC Lost or Stolen Credit Card Number

Telephone: 03 8317 5000 (Working hours)

Telephone: 03-2691 4533 (After office hours)

OCBC Credit Card Customer Care Personal Details Change

Contact Centre: 03 8317 5000

OCBC Credit Card Customer Care Email

Email: [email protected]

OCBC Bank Head Office Address

OCBC Bank Head Office,
Menara OCBC,
No. 18, Jalan Tun Perak,
50050 Kuala Lumpur


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