• AXA Car Insurance

    AXA Affin car insurance is one of the leading products in motor insurance and has a host of benefits and advantages. It also has very clear and transparent policy. The insurance can be applied for online leaving you with no hassles and worry-free driving experience. AXA Affin General Insurance Berhad is a joint venture between Affin Holdings Berhad, has an experience over 130 years in Malaysia, with expertise in personal, business and health insurances. The product range for insurance includes Motor, Household, Health, Accidental and Travel Insurance for individuals and comprehensive plans specially catering to SME businesses.


    Why Choose AXA AFFIN Car Insurance?

    You have the regular and additional benefits from the AXA Affin car insurance plans which include:

    1. Damage or loss to the policyholder's own vehicle resulted by accidental fire, theft or accident.
    2. The policy holder’s liability or his/her authorized driver’s liability to third parties for:
      • Physical injury and Death property loss or damage.
    3. AXA SmartDrive Assistance Plan with special benefits
      • AXA SmartDrive Assistance Plan (ASAP) is a free roadside assistance program providing benefits and services as long as you are insured with SmartDrive AXA AFFIN car insurance plan.
      • The insurer gets access to 24 hours hotline service 1-800-88-1033 for immediate advice, assistance and general claim
      • Towing services when the insured’s vehicle meets with an accident or breakdown
      • Medical Referral
      • Repatriation of Vehicle Assistance Referral
      • Chauffeur Assistance Referral
      • 6 months repair warranty
      • Alternative Travel Assistance Referral
      • Hotel Accommodation Assistance Referral
      • Emergency Medical Evacuation Assistance
      • Legal Assistance Referral
    4. Additional benefits through extra coverage plans are available, that include:
      • Current year NCD relief
      • Breakage of glass in windscreen, window or sunroof
      • Vehicle accessories
      • Driver’s and Passengers’ Personal Accident plan
      • Passenger liability cover
      • Damage arising from flood, hurricane, storm, tempest, volcanic eruption, earthquake, landslide, typhoon, landslip or sinking of the soil/earth or other convulsion of nature
      • Strike, riot and civil commotion
      • Compensation for Assessed Repair Time

    AXA AFFIN Car Insurance Claims

    Here is what you need to keep in mind for claiming against your AXA Affin insurance policy:

    1. You can contact the following for claim enquiries:
      • Phone: (603) 2170 8282 (press 3 for Claims)
      • Fax: (603) 2031 6393
      • Address: Wisma Goldhill, 67 Jalan Raja Chulan, 50200 Kuala Lumpur
    2. You need to first inform, the company in the toll-free# : 1-800-88-1033 immediately, and file a police complaint if necessary.
    3. Then you would need to file the required documents depending on the type of claim and incident such as:
      • Police Report
      • Vehicle Registration no.
      • Repair Receipts
      • Driver’s License and insured individual’s license copies
      • Duly filled insurance claim form
      • Police investigation result incase of theft
      • Release letter (“E-Hakmilik”) or latest outstanding loan statement from the financial institution/bank which finances the purchase of your insured vehicle
      • All of the vehicle's keys
      • Photos with the car before and after the repair with vehicle registration number visible in it

    Exceptions on Claims

    Here are some significant exceptions for claim against the car insurance, as per the official policy proposal form includes intentional self-injury, pre-existing, suicide, physical infirmity or mental defect, HIV and/or HIV related illness, venereal disease, childbirth, pregnancy, or miscarriage, war, riot & commotion, losses incurred when the vehicle is used for road rally, racing, speed testing, hire, reward or when the driver is under the influence of intoxicating liquor or drugs or driver is a holder of a provisional driving licence.


    Factors Affecting AXA AFFIN car insurance premium calculation

    Here are some of the factors that are considered by insurance providing companies to calculate the premium for your car insurance policy.

    • Type of coverage
    • Use of vehicle
    • No. of authorized drivers registered
    • Extended coverage feature
    • NCD allowed
    • Sum Assured
    • Carrying capacity of the vehicle
    • Age of the car

    AXA AFFIN Car Insurance FAQs

    Does SmartDrive AXA AFFIN Private Car Insurance cover private car only?

    Yes, currently this insurance is applicable for private cars only

    Is it possible to buy a Third Party cover under the AXA AFFIN Private Car Insurance?

    No, at the moment individuals covered under the normal car insurance from AXA AFFIN cannot buy a third party cover. Only Comprehensive cover is available under AXA AFFIN Private Car Insurance.

    Can I extend AXA AFFIN Car Insurance to cover windscreen, radio cassette, strike/riot and others?

    Yes, it is possible to do so. But you need to pay a little higher premiums based on the service you require for your car insurance.

    Are there any car that requires special consideration for acceptance?

    Yes, the insurance company has certain terms imposed that applies to specific vehicles such as models of 4 wheel drives (4WD), luxury vehicles and sports/coupe models.

    Is there any age restriction under the Driver's & Passengers' PA Insurance?

    The maximum age for application is 70 years old. Children under 12 years old are entitled to 50% of disablement and loss of life benefits.

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