• AXA Insurance

    AXA Affin Insurance is a joint venture between AXA Group and Affin Holdings. The company offers a range of insurance policies, including medical insurance, life insurance, travel insurance, and motor insurance. Take a look at the policies and packages available.

    Types of Insurance available in AXA Insurance

    Features and Benefits of Medical and Health Insurance

    • Coverage provided for critical illnesses, medical bills, and hospitalisation charges.
    • Coverage available for individuals up to 100 years of age.
    • Cashless admission at hospitals available.

    Features and Benefits of Travel and Personal Accident Insurance

    • Get compensation for travel inconveniences.
    • Get coverage of up to RM1 million.
    • Get high cash payout and coverage for alternative treatments.

    Features and Benefits of Savings and Investment Insurance

    • Get guaranteed cash payments with various savings policies.
    • Coverage is provided against death and total and permanent disability.
    • Choose a policy as per your needs. There are policies for securing your child’s education as well as for savings and investment purposes.

    Features and Benefits of Motor Insurance

    • Get coverage if your car was in an accident.
    • Get accident and medical reimbursements.
    • Get 24/7 protection for e-hailing services and private usage.

    Features and Benefits of Home Insurance

    • Get coverage for accidental damage to household contents.
    • Get protection against water tank and pipe bursts.
    • Get 24/7 protection of your personal belongings across the world.

    Features and Benefits of Life Protection Insurance

    • Coverage for individuals up to the age of 100 years.
    • Coverage against death and total and permanent disability.
    • Death benefits and accidental death benefits available.

    Contact Information

    Customer Service
    • Phone Number: (+603) 2170 8282
    • Email: customer.service@axa.com.my
    Claims Hotline
    • Phone Number: (+603) 2170 8282 (Press 2 for Claims)
    • Email: claims@axa.com.my
    Life Insurance Hotline
    • Phone Number: 1300-88-1616
    • Email: customer.care@axa-life.com.my
    24/7 Hospitalisation Hotline
    • 1300-80-0020
    • 03-78841818
    Guarantee Letter for Hospitalization Phone Number:
    • 1300-88-9979 (MiCare)
    • (+603) 7628 3730 (Asia Assistance)
    Motor Roadside Assistance
    • Phone Number: 1800-88-1033
    Travel Assistance
    • Phone Number: (+603) 2142 0399
    • Email: ops@axa-assistance.com.my

    Whether you are looking for a policy that will secure your child’s future or one specific to saving and investment you will find a variety of options when you choose AXA Affin Insurance. Before applying for a policy, it is recommended to go through the policy’s product disclosure sheet, as you will be getting a detailed idea of the type of package and how it is going to benefit you.


    Q. How do I pay my insurance premium?

    A. The following are the modes of paying your insurance premium:

    • Credit card payment authorisation.
    • Electronic payment (Via internet).
    • JomPAY.
    • Over-the-counter at the following banks.
      • Maybank.
      • BSN.
    • Bank auto debit arrangement.
    • Branch office counter.
    • Mail.

    Q. How do I make a claim?

    A. You can make a claim by visiting the official website of AXA Affin Insurance. Under claims, select the nature of claim and the sub-category. Once you fill in the required fields, follow the steps given on the screen. You can download the relevant form, check the documents you need to submit and submit your claim easily.

    Q. What are the documents I'll have to submit when I make a vehicle theft claim?

    A. You will have to submit the following documents to make a claim in case of a vehicle theft:

    • Original certificate of insurance.
    • 1 copy of your identity card and driving license (for insured persons).
    • 1 copy of driver's identity card and driving license (for all persons who are not insured).
    • 1 copy of updated registration card (both front and back sides).
    • Police report.
    • 1 copy of hire purchase agreement.
    • 1 copy of approved permit (for imported vehicles only).

    You could be asked additional documents in case of severe vehicle damage

    Q. Where can I find the nomination form?

    A. You will find the nomination form on AXA Affin Insurance’s official website. Simply follow the below steps for the form:

    • Visit AXA Affin Insurance's official website.
    • Go to 'Contact us'.
    • Under the drop-down 'AXA Affin Life Documents Download', click on 'nomination form. The form is titled Notification for Appointment Nominees & Trustees.

    Q. I have applied for the InternationalExclusive policy as I need to undergo treatment overseas. Where can I find the list of panel hospitals?

    A. The list of panel hospitals can be found on the website. Follow the below steps to view the list:

    • Visit AXA Affin Insurance's official website.
    • Under 'Discover our needs', click on the last option 'International Health Plan'.
    • At the bottom of the page, you will find a PDF with the list of panel hospitals.

    Latest News About AXA Affin General Insurance Berhad

    • AXA Affin Partners with Liverpool; Promotes Healthy Lifestyle

      AXA Affin Insurance announced that it is going to work as the global insurance partner of Liverpool, an English Premier League football club. AXA is set to stand by the brand purpose of empowering people to live a better life and to promote a healthy lifestyle.

      The partnership is said to be a long-term affair and both the parties are looking forward for a shared success.

      BBazaar Malaysia

      05 October 2018

    • Insurers are targeting emerging affluent consumers

      According to Rohit Chandrasekharan Nambiar, the CEO of AXA Affin Life Insurance Bhd, financial service providers are targeting the emerging affluent consumers. Emerging affluent are individuals who are earning enough money to save for their future and who are looking to invest in lucrative products.

      The number of emerging affluent consumers stand approximately at 10 million currently. Rohit, who became the CEO in December is looking to focus on these consumers to sell their insurance policies. He hopes that this could make AXA Affin Life get its due in spite of the competition in the market. By getting consumers from this sectors AXA Affin's business can also increase to 1.3% market share.

      Currently, there are 14 life insurers and 23 general insurers in Malaysia. Foreign insurers are currently leading the life insurance segment with a whopping 81.7% of market share while the local insurers only have a market share of 18.3%.

      As per a CIMB Research report, AXA Affin Life has three dominating products, AIA Bhd, Great Eastern Life Assurance (M) Bhd and Prudential Assurance Malaysia Bhd. These products have a market share of 66.7% as far as gross earned premiums are concerned.

      BBazaar Malaysia

      13 August 2018

    • Fundaztic Formed to Help SMEs

      In an effort to address the issues faced by SMEs due to the dearth of business protection and capital constraints, AXA Affin General Insurance (AAGI) joined hands with Peoplender, the Malaysian lending firm to form Fundaztic. This is a peer-to-peer financing platform especially designed to cater to the needs of the SMEs.

      Together, the tie-up will ensure business continuity – while AAGI offers affordable, and flexible trade specific insurance coverage, Fundaztic takes care of the business funding requirements by linking them to mass retail investors.

      Bank Negara Malaysia earlier said that SMEs are critical for Malaysia’s economy as they contribute immensely to the gross domestic product besides providing job opportunities to many workers.

      As a company, AXA’s endeavour is to empower the SMEs so that they can conduct their businesses peacefully. They have gained enough insights in this sector to identify their needs, objectives, and challenges.

      BBazaar Malaysia

      28 March 2018

    • AXA Affin General Insurance to provide e-hailing drivers with protection

      AXA Affin General Insurance Bhd (AAGI) is now providing protection to drivers who carry e-hailing (fare-paying) passengers. The package offering protection is named “AXA SmartDrive – Sharing.”

      This packages will cover drivers of e-hailing services as well as those of private vehicles. The scheme covers loss and damage to the vehicle as well as a personal protection against accidents worth RM10,000 to the driver.

      The package will also cover roadside assistance, 24x7 hotline service, 6-month repair warranty, and towing services. The drivers can get fast claims, i.e. within 5 days of submitting the required documents.

      The company said that with more than 180,000 drivers operating across the nation, the e-hailing protection will serve its purpose as private motor insurance doesn’t provide e-hailing services. AAGI Chief Executive Officer, Emmanuel Nivet said that the plan is dedicated to provide the e-hailing drivers with a peace of mind.

      BBazaar Malaysia

      7 March 2018

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