• Etiqa Insurance

    Etiqa Insurance is an arm of Maybank Group. The company has a host full of comprehensive insurance policies that intends to avoid hidden clauses and complicated jargons in the their policies, without a hidden catch to their products. the company as a whole intends to put customers over the policies and have an aggressive approach when it comes to branding through customer service and policies alike. There are over 27,000 Etiqa insurance agents in Malaysia that ensures that you always have help. The product range is varied based on the requirements of individual financial needs both in life insurance and general insurance sectors.

    Why Choose Etiqa Insurance -

    Instead of quoting their services and product line which is huge and satisfactory, with 27,000 agents at a customer's disposal in Malaysia, it is best to reason with choosing their insurance schemes through the awards and services that they provide:

    • Customer Service: The company was awarded Gold Award Best Contact Centre Professional in the year 2013 by Customer Relationship Management & Contact Centre (CCAM). Other notable awards that prove the customer centric approach of the insurance company include Bronze Award for Best Contact Centre Manager in 2012, by the Contact Centre Association of Malaysia (CCAM) and Best Non-Life Insurance Company in Malaysia in 2013, by World Finance Insurance Awards.
    • Value-added Services: They have host full of value-added services to ensure that people are getting services beyond a regular policy. Some of these service include a separate division with a 140 workforce dedicated to help you make your general insurance claims, online services to edit information for policies such as contact details, etc without any hassles and a dedicated hotline for Malaysian customers accessible at: 1300 13 8888.
    • Brand value in the Malaysian Markets: The company gives a lot of importance in developing their brand value by providing exceptional services. They have won accolades for their exceptional dedication in the field with achievements such as Best Takaful CEO of the Year 2014, in the International Takaful Summit and Best Corporate Social Responsibility, in 2014, at Malaysia Takaful Association Awards.

    Etiqa Insurance Plans -

    Etiqa provides various products for both life and general insurance requirements:

    Life insurance: The policies are hassle-free with flexible options and useful riders that can make your personal investment worthwhile protecting your family and you.

    Car Insurance: You get the benefit of Etiqa Auto Assist which is a service helpline for instant aid in the case of an unprecedented event related to you insured vehicle. This is the added advantage of Etiqa car insurance beyond the regular benefits that the policy provides.

    Travel Insurance: You also get the advantage of helpline in your travels besides the exceptional policy coverage accessible on the world-wide and 24 hours open helpline 03-2161 0270. this helpline speaks 40 languages equipped with over 400,000 service providers around the globe.

    Savings Plans: There are a host of insurances available for savings that will bear fruit for your finances in future, that includes, Twins Special II, Triple Lifestyle Protector, Triple Growth and Bonus Extra Enhanced II.

    Education Plans: This plan helps to save up for the policyholder’s child's future tertiary education and also protecting them with coverage for Death or Total Permanent Disability (TPD) benefits.

    Protection Plans: The plans under the protection category include personal accident coverage and more, that include Elitelink, Teras Malaysia Extra, Car Accident Protection Special and Flexi PA

    Home Insurance: This policy covers against the loss of or damage to the building and/or contents of residential houses, flats and condominiums for the the householder or house owner.

    Etiqa Insurance Claims-

    The claims processing is simple and hassle-free. But if that is not enough their is a claims department for general insurance solely responsible for meeting and communicating smooth functioning of both making and processing claims. The department is accessible through the following contact details:

    Toll-Free: 1-300-88-1007

    E-mail: [email protected]

    Claim Forms are available online but if you are looking for a faster claim processing at Etiqa insurance you could do so through the Claims Department, Customer Service counters, nationwide branches as well as Maybank Service Centres accessible throughout Malaysia.

    Etiqa Insurance FAQs -

    Etiqa Insurance is the new brand name for Maybank’s insurance division. Hence a lot of question related to the change and beyond is often asked:

    1. Taking in mind, the new branding, will the policies be affected?

      No, there will be no changes made in the existing policies and even the terms and conditions will be left unchanged unchanged.

    2. How Can I Access The Auto Assist Helpline?

      The auto assist number for both Insurance and Takaful is accessible on: 1800 80 6491.

    3. What changes are expected in the existing products?

      Existing products will stay unchanged with small changes made to product names to reflect the new branding initiative.

    Etiqa Insurance Customer Support -


    Level 19, Tower C,

    Dataran Maybank,

    No. 1 Jalan Maarof,

    59000 Kuala Lumpur, Malaysia.

    Telephone: +603 2297 3888

    Fax: +603 2297 3800

    Email: [email protected]

    Toll-Free: 1300 13 8888

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