• Etiqa Insurance

    Etiqa Insurance is an arm of Maybank Group. The company has a host full of comprehensive insurance policies that intends to avoid hidden clauses and complicated jargons in the their policies, without a hidden catch to their products. the company as a whole intends to put customers over the policies and have an aggressive approach when it comes to branding through customer service and policies alike. There are over 27,000 Etiqa insurance agents in Malaysia that ensures that you always have help. The product range is varied based on the requirements of individual financial needs both in life insurance and general insurance sectors.

    Why Choose Etiqa Insurance -

    Instead of quoting their services and product line which is huge and satisfactory, with 27,000 agents at a customer's disposal in Malaysia, it is best to reason with choosing their insurance schemes through the awards and services that they provide:

    • Customer Service: The company was awarded Gold Award Best Contact Centre Professional in the year 2013 by Customer Relationship Management & Contact Centre (CCAM). Other notable awards that prove the customer centric approach of the insurance company include Bronze Award for Best Contact Centre Manager in 2012, by the Contact Centre Association of Malaysia (CCAM) and Best Non-Life Insurance Company in Malaysia in 2013, by World Finance Insurance Awards.
    • Value-added Services: They have host full of value-added services to ensure that people are getting services beyond a regular policy. Some of these service include a separate division with a 140 workforce dedicated to help you make your general insurance claims, online services to edit information for policies such as contact details, etc without any hassles and a dedicated hotline for Malaysian customers accessible at: 1300 13 8888.
    • Brand value in the Malaysian Markets: The company gives a lot of importance in developing their brand value by providing exceptional services. They have won accolades for their exceptional dedication in the field with achievements such as Best Takaful CEO of the Year 2014, in the International Takaful Summit and Best Corporate Social Responsibility, in 2014, at Malaysia Takaful Association Awards.

    Etiqa Insurance Plans -

    Etiqa provides various products for both life and general insurance requirements:

    Life insurance: The policies are hassle-free with flexible options and useful riders that can make your personal investment worthwhile protecting your family and you.

    Car Insurance: You get the benefit of Etiqa Auto Assist which is a service helpline for instant aid in the case of an unprecedented event related to you insured vehicle. This is the added advantage of Etiqa car insurance beyond the regular benefits that the policy provides.

    Travel Insurance: You also get the advantage of helpline in your travels besides the exceptional policy coverage accessible on the world-wide and 24 hours open helpline 03-2161 0270. this helpline speaks 40 languages equipped with over 400,000 service providers around the globe.

    Savings Plans: There are a host of insurances available for savings that will bear fruit for your finances in future, that includes, Twins Special II, Triple Lifestyle Protector, Triple Growth and Bonus Extra Enhanced II.

    Education Plans: This plan helps to save up for the policyholder’s child's future tertiary education and also protecting them with coverage for Death or Total Permanent Disability (TPD) benefits.

    Protection Plans: The plans under the protection category include personal accident coverage and more, that include Elitelink, Teras Malaysia Extra, Car Accident Protection Special and Flexi PA

    Home Insurance: This policy covers against the loss of or damage to the building and/or contents of residential houses, flats and condominiums for the the householder or house owner.

    Etiqa Insurance Claims-

    The claims processing is simple and hassle-free. But if that is not enough their is a claims department for general insurance solely responsible for meeting and communicating smooth functioning of both making and processing claims. The department is accessible through the following contact details:

    Toll-Free: 1-300-88-1007

    E-mail: claims@etiqa.com.my

    Claim Forms are available online but if you are looking for a faster claim processing at Etiqa insurance you could do so through the Claims Department, Customer Service counters, nationwide branches as well as Maybank Service Centres accessible throughout Malaysia.

    Etiqa Insurance FAQs -

    Etiqa Insurance is the new brand name for Maybank’s insurance division. Hence a lot of question related to the change and beyond is often asked:

    1. Taking in mind, the new branding, will the policies be affected?

      No, there will be no changes made in the existing policies and even the terms and conditions will be left unchanged unchanged.

    2. How Can I Access The Auto Assist Helpline?

      The auto assist number for both Insurance and Takaful is accessible on: 1800 80 6491.

    3. What changes are expected in the existing products?

      Existing products will stay unchanged with small changes made to product names to reflect the new branding initiative.

    Etiqa Insurance Customer Support -


    Level 19, Tower C,

    Dataran Maybank,

    No. 1 Jalan Maarof,

    59000 Kuala Lumpur, Malaysia.

    Telephone: +603 2297 3888

    Fax: +603 2297 3800

    Email: info@etiqa.com.my

    Toll-Free: 1300 13 8888

    Latest News About Etiqa Insurance

    • Etiqa storms ahead to meet the priorities advocated by BNM

      Etiqa Group is making all possible efforts to make reduce the hardships of its customers and to make banking easier for them. According to Zaharudin Daud, CEO of Etiqa General Takaful Berhad, the group is actively working towards the priorities as stated by Bank Negara Malaysia (BNM).

      In March 2018, Tan Sri Muhammad Ibrahim, governor of BNM had pointed out at 3 main concerns that the takaful industry in the country has been facing. This include, lack of visibility in takaful proposition, sustainability of growth in the age of technology, and the small size of individual takaful operators.

      Considering this, to help the penetration rate of takaful covers among masses, Etiqa is all set to launch POS Malaysia Starter Kit as a part of the central bank’s initiative - Perlindungan Tenang. Daud further stated that the starter kit will be provided at a premium as low as RM30 per year. He also mentioned that Etiqa’s Smile app will also be launched towards the end of this year or early next year to assist the customer more effectively.

      “We are venturing into technology. Our customers do not need to have multiple Etiqa apps in your phone, but just a Smile app will help you deal with all your needs,” he concluded.

      BBazaar Malaysia

      30 May 2018

    • Etiqa Group Profit Crosses RM1 Billion

      At the end of the financial year 2017, Etiqa Group Insurance & Takaful witnessed its annual profit before tax (PBT) to cross the RM1 billion threshold. This is a 18.5% hike as compared to the RM855 million recorded for the financial year 2016.

      According to Kamaludin Ahmad, the CEO of Etiqa Group Insurance & Takaful, 2017 was a successful year for the insurance company. He further said in a statement that Etiqa has so far maintained top position in the takaful and the general insurance category with a market share of 11.8%. It also secured the fourth position in the New Business category with an 8.9% market share.

      Talking about the current year, Kamaludin said that the company will continue to drive innovation and excellence towards imparting impeccable customer service.

      BBazaar Malaysia

      21 March 2018

    • Maybank to Spin-Off and List Etiqa insurance on Bursa Malaysia

      Maybank is all set to spin off and list its Etiqa insurance on Bursa Malaysia, the local stock exchange in Malaysia. Sources further said that this listing will allow Maybank to enhance its value on the market.

      Moreover, Permodalan Nasional Bhd, the state-linked fund management firm, seeks to rearrange its holding companies to generate more returns. This firm is the largest shareholder in Maybank.

      Etiqa International Holdings Sdn Bhd, Maybank’s insurance business owns about 69% of Maybank Ageas Holdings Bhd. On the other hand, Ageas, the international insurer in Brussels holds the remainder.

      Etiqa, which has a presence in Singapore, Malaysia, Indonesia and Philippines, is said to be worth $1 billion, and is believed to have a bigger market value than its peer Syarikat Takaful Malaysia Berhad, which is worth $700 million approximately.

      BBazaar Malaysia

      23 April 2018

    • Etiqa: A Potential Company Listed on Bursa Malaysia

      Malayan Banking Berhad (Maybank) has listed Etiqa, an insurance arm of Maybank, under Bursa Malaysia, reports suggest. This has stirred up discussions in the local initial public offering (IPO) market. There has been seven small listings that have come under the IPO Market. The potential listing of Etiqa will make a larger company on the Bursa Malaysia list.

      The report says that Etiqa is expected to have a capitalisation of RM5.3-RM10.7 billion upon listing. The capitalisation is estimated based on price-to-book value of 1.4-2.8 times. Etiqa holds a share equivalent to 69% of Maybank Ageas Holdings (MAH) Berhad.

      Some other large companies may be listed on Bursa Malaysia this year. A few of them are predicted to be edotco Group Sedan Berhad - a tower and infrastructure arm of Axiata Group Berhad Sapura Energy Berhad - QSR Brands Berhad, and Malaysia Airlines Berhad.

      BBazaar Malaysia

      25 April 2018

    • Takaful Malaysia and Etiqa Group Emerge as Winners at the Motor Insurance Awards

      Syarikat Takaful Malaysia Berhad and the Etiqa Group have won the Motor Insurance Award for 2017-2018, in Takaful and conventional insurance categories, respectively.

      Moreover, Allianz Malaysia Berhad is positioned at the second place in the conventional category. Takaful Malaysia along with Etiqa Takaful Berhad are ranking at the first spot in the Takaful type.

      Upon getting the award, Kamaludin Ahmad, chief executive officer of Etiqa Group Insurance and Takaful, stated that Etiqa will continue to be prompt in serving their customers in prime departments such as claims processing, sales, and post-sale services.

      Furthermore, Datuk Seri Mohamed Hassan Kamil, Takaful Malaysia’s chief executive officer expressed that the award was a result of the customers preference and confidence in the company.

      The awards were given based on a survey conducted by iBanding. The survey has revealed that after the liberalisation of motor insurance in July 2017, Malaysians have become selective when it comes to conventional or Takaful schemes. They are largely looking for facilities such as car replacement during repairs, and unlimited towing provisions under their insurance plans. Consequently, insurance provider companies are offering various schemes at different price ranges to their customers.

      BBazaar Malaysia

      26 April 2018

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