• Great Eastern Travel Insurance

    Great Eastern Travel Insurance provides a wider coverage while you travel with your family. In the event of an emergency medical evacuation, Great Eastern will pay the maximum sum insured as a result of major injury or sickness sustained by you while on your trip. Moreover, if you have to submit any claim, then Great Eastern ensures that it is processed in a timely manner.

    List of Great Eastern Travel Insurance Coverage Plans

    Travel for More is a comprehensive travel insurance plan from Great Eastern. On activation of this plan just before your travel, you can get several benefits like reimbursement for baggage delay, flight delay, and automatic extension of your coverage.

    Benefits of Great Eastern Travel Insurance

    The features and benefits offered by the insurance policy are:

    • Personal accident, medical, travel inconvenience and other related benefits.
    • Round-the-clock emergency medical assistance.
    • Home care benefits when you are away on a trip.
    • Liability protection.
    • Emergency medical evacuation and repatriation costs.

    Great Eastern Travel Insurance Exclusions

    The policy does not include the following:

    • War and terrorism.
    • Radiation by nuclear weapons and radioactivity.
    • Suicide/ Self-inflicted injury.
    • HIV-related illness including AIDS.
    • Complications arising from pregnancy, childbirth, and miscarriage.
    • Pre-existing medical conditions
    • Engaging in dangerous activities
    • Any criminal or illegal activities

    How Do You Buy Great Eastern Travel Insurance?

    You can buy a policy online on the company website. You need to fill out an online application form and include relevant documents to purchase a plan.

    Documents Required

    There are some documents that are required to be produced for all claim types. Here is a list:

    • Duly filled Claims Form.
    • Bank statement (for account details).
    • E-payment Form.

    Here is a list of documents for specific claims.

    For Accidental Death/Permanent Disability

    • Police Report.
    • Post Mortem Report.
    • Death Certificate.
    • Letter of Administration.
    • Claimant’s identity card.
    • Proof of relationship.
    • Medical report from the attending doctor overseas.

    For Medical Expenses

    • Medical Report.
    • Medical bills for the amount claimed.
    • Original receipts or the actual amount claimed.
    • Boarding Pass.

    For Compassionate Visit/Child Companion

    • Receipts for travel and accommodation expenses incurred.
    • Hospital bills
    • Medical report.
    • Death certificate.
    • Post Mortem Report.

    For Hospital Allowance

    • A written confirmation from the attending doctor abroad stating the nature of injury or illness and showing the date of admission to the hospital and the date of discharge.
    • Hospital bills.

    For Personal Money and Documents

    • Police report showing a list of all the items stolen and the place of occurrence or detailing the circumstances.
    • Receipts (original) showing additional costs incurred to replace lost travel documents.

    For Loss of Baggage and Personal Effects

    • Property irregularity report by the carrier.
    • Written confirmation from the common carrier confirming the loss.
    • Police Report detailing the incidents and the list of all the items stolen.
    • Demand letter if any.
    • Receipts of all the items claimed.

    For Baggage Delay

    • Receipts and detailed description of all the items you bought.
    • Written confirmation from the carrier citing the duration of the delay and the reason for the same.

    For Baggage Damage

    • Property irregularity report by the carrier.
    • Purchase Receipt.

    Loss of Travel Documents/Money

    • ATM withdrawal slips.
    • Police report.
    • Receipts for cost incurred to replace lost documents.

    For Travel Delay

    • Written confirmation from the carrier citing the duration of the delay.

    For Flight Delay

    • Boarding pass.
    • Written confirmation from the airline.
    • Travel itinerary.

    For Travel Curtailment/postponement/cancellation

    • Travel agency terms and conditions documents.
    • Death certificate.
    • Proof of relationship.
    • Confirmation letter from travel agency about the refund amount.
    • Notice from the Health Ministry (if there is an epidemic).

    For Travel Misconnection and Overbooked Travel

    • Written confirmation from carrier.
    • Boarding pass.
    • Travel itinerary.

    For Travel Reroute

    • Boarding Pass.
    • Travel itinerary.
    • Written confirmation from carrier.

    For Missed Departure

    • Travel itinerary.
    • Written confirmation from the carrier.
    • Receipts showing expenses claimed for additional accommodation/travel.
    • Fare Receipt.

    For Home Content

    • Fire brigade report.
    • Police report.
    • Householder insurance.

    How Do You Submit a Great Eastern Travel Insurance Claim?

    You need to follow these steps to submit a claim:

    • Fill out the Travel Claim Form available on the website with all mandatory details.
    • Submit the form with the necessary documents to initiate further processing of the claim.

    Contact Number/Information

    If you require any further information, you can call 1300-1300 88. Alternatively, you can send an email to [email protected].

    With the Great Eastern Travel Insurance plan, you can enjoy your vacation to the fullest or have a worry-free business trip without having to be bothered about the consequences of any unexpected eventualities.


    Q. Will I get any coverage if I lose my travel documents overseas?

    A. Yes. For loss of cash or cheques due to robbery during your travel overseas, the policy will pay up to RM1,000. You need to report the loss to the police.

    Q. Will I get any reimbursement for my baggage delay?

    A. Yes. You will get a reimbursement of RM200 for every 6 hours that your baggage is delayed right from the arrival time at the destination.

    Q. What is the reimbursement amount that I can get for my flight delay?

    A. You can get RM200 as the reimbursement amount for flight delay for every 6 hours of delay.

    Q. Where can I check my claim status?

    A. For Hospitalisation and Surgical Claims, you can check at [email protected] For all the other claim types, check at [email protected]

    Q. How long can my insurance cover be extended?

    A. The Great Eastern Travel Insurance cover can be extended for a maximum period of 30 days.

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