• Lonpac Insurance

    Lonpac Insurance

    Lonpac Insurance Bhd has been in operations in the country since 1999 and is one of the nation's leading insurance companies. It has over 21 branches in Malaysia and a foreign branch in Singapore. Lonpac insurance has been consistently recognized for its financial stability and reliability. Customers can get more information on Lonpac insurance online and benefit from their various innovative insurance products available in the market. The insurance provider has been able to maintain a growing market share due to their customer centric service and a multi-channel distribution system.

    Types of Insurance offered by Lonpac Insurance Bhd -

    Lonpac Insurance Bhd has a wide range of insurance services on offer mentioned below:

    1. Medical insurance policies: Lonpac insurance provides MediSecure insurance which covers a range of expenses incurred due to illnesses or accidents and has benefits such as renewability upto the age of 80 years. You can also choose top up benefits with additional premiums.
    2. Motor insurance plans: Lonpac offers a detailed motor insurance plan which provides benefits that make it stand out from regular car insurance plans with options of coverage for both commercial and personal use.
    3. Fire insurance policies: Lonpac offers fire insurance policies that cover buildings and contents within from fire, lightning, boiler explosions and smoke damages caused by fire such as paint scarring on windows and walls. The policy can be extended to cover other causes of damage by paying additional premium.
    4. Travel insurance: Lonpac has a comprehensive travel insurance policy that offers benefits such as covering expenses caused by baggage delay, flight delay and trip cancellation.
    5. Business insurance policies: Lonpac offers a range of commercial insurance policies that safeguard your business from fire, material damage and industrial risks. Lonpac also offers group hospitalization insurance for the wellbeing of employees.

    Why Lonpac Insurance can meet your needs -

    Lonpac Insurance Bhd has a wide range of innovative products but that is not all, here are some of the key features of insurance offered by the company based on their product line:

    1. Wide range of insurance solutions: There is a wide array of insurance products available from Lonpac, ranging from health insurance to comprehensive insurance coverage for vehicles, personal accidental protection, etc. The insurance services are divided into personal or business based on the customer’s insurance requirements.
    2. Market Knowledge: Lonpac Insurance Bhd has emerged as a top market player with extensive experience in Malaysia for over 16 years and has witnessed a sustained growth in market share. Lonpac has an in-depth knowledge of customer relations and works towards meeting their financial requirements.
    3. Eligibility for insurance policies: The eligibility requirements for applying for Lonpac insurance plans are based on the specific insurance schemes but are quite flexible. Eligibility for most policies begin at 18 years of age. Minimal requirement of documents for Lonpac insurance policies makes it easy for customers to avail insurance policies.
    4. Dedicated helplines for customer support: Lonpac insurance has a dedicated helpline for customer support that is available during office hours at (603) 2262 8666. Lonpac also provides a Home-Assist helpline at 1-300-88-1138 and a 24 hour emergency car assist programme called E-Assist that can be reached at (603) 7841 5660
    5. Lower Premium Rates: Premium rates offered for various policies are affordable making it easy for people from all walks of life to avail insurance.
    6. Accolades: Lonpac insurance secured the prestigious ‘Best Insurance Company, Malaysia’ award in 2011 and this is a standing testament to their commitment for service excellence.
    7. Market share: Lonpac Insurance Bhd has been constantly recognized for its financial strength and reliability. It has marked itself on maintaining a growth in market share in the face of stiff competition from foreign insurance companies.

    Lonpac Insurance FAQs -

    1. How long would it take to process a Lonpac insurance policy?

      The Lonpac policy will be processed and delivered to you within 14 days of submission of the complete set of required documents.

    2. How fast will a claim be settled?

      Processing of a claim begins after the adjuster’s report along with the required documents are submitted. To expedite a claim the supporting documents required as per the policy need to be furnished to Lonpac as soon as possible.

    3. How can I contact Lonpac insurance for any assistance?

      You can contact through the online contact form provided on the company's portal or the following modes:

      • Customer Service No: (603) 2262 8688 (Open: 0840 - 1745 Mon – Thu, 0845 - 1645 Fri )
      • Fax: (603) 2715 1332
      • Office/Mail Address: Bangunan Public Bank, 6, Jalan Sultan Sulaiman, 50000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
    4. What are the benefits of receiving funds via ECP?

      Electronic Credit Payment (ECP) is a free service that helps you receive funds faster, safer and at your convenience. This service is free of charge and has no hidden fees.

    Lonpac Insurance Customer Support -

    Here are the contact details for further enquiries:

    Customer Service No: The customer service line can be contacted at (603) 2262 8688. The support team will be available during office hours (0845 – 1745 Mon – Thu, 0845 – 1645 Fri)

    Lonpac Home-Assist Helpline: 1300-88-1138

    Lonpac E-Assist Helpline: (603) 7628 3833

    Fax: (603) 2715 1332

    Office/Mail Address: Bangunan Public Bank, 6, Jalan Sultan Sulaiman, 50000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

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