Cash woes? A personal loan to the rescue!

AEON Personal Loan Customer Care

AEON Credit Service provides personal loans in addition to the other banking products, such as credit cards, prepaid cards, product financing, and insurance. The financial institution offers a few channels through which you can get in touch with their staff and get your queries and complaints resolved. You can also provide your valuable suggestions and feedback to make the working of the institution better.

Customer Care Numbers

  • +603 2719 9999

Customer Care Email ID

  • The email address for queries: customer.service@aeoncredit.com.my.
  • The email address for feedback: cs@aeoncredit.com.my.
  • Website: www.aeoncredit.com.my.

Headquarters’ Postal Address

AEON Credit Service,

Level 29, Menara Olympia,

No. 8, Jalan Raja Chulan,

50200, Kuala Lumpur,

Wilayah Persekutuan.

AEON Credit Service Branches’ Contact Details

City Branches Contact Number
George Town, Penang
  • Queensbay Mall.
  • Raja Uda.
  • Penang Inderawasih.
  • AEON BiG Prai.
  • Bukit Mertajam.
+603 2719 9999
Kuala Lumpur
  • Menara Olympia.
  • Mid Valley.
  • Bandar Sri Permaisuri.
  • One Utama.
  • Setapak.
  • AU2.
  • Wangsa Maju.
  • Metro Prima.
Ipoh
  • Ipoh.
  • AEON BiG Ipoh Midtown.
  • AEON Ipoh Station 18.
  • AEON Ipoh Klebang.
  • Taiping.
  • Sri Manjung.
Kuching
  • Kuching.
  • AEON Kuching Central.
Miri
  • Miri.
Alor Setar
  • AEON BiG Alor Setar.
  • Alor Setar.
Melaka
  • Bandaraya Melaka.
  • Melaka.
Shah Alam
  • Shah Alam.
  • AEON Mall Shah Alam.
  • AEON BiG Section 23.
Kota Kinabalu
  • Kota Kinabalu.
Johor Bahru
  • AEON Bandar Dato’ Onn.
  • Bukit Indah.
  • Tebrau City.
  • Johor Bahru.
  • Kulaijaya.

Banking Hours

  • The general working hours of AEON is from 9:00 a.m. to 6:00 p.m.
  • The working hours may vary based on branches.
  • A few branches are open for service all 24 hours.

Redress and Grievance

For Complaints

  • Send your complaints or feedback via the online feedback form available on the official website of AEON Credit Service.

For Escalation

  • If you think the institute has not resolved your complaint in a fair way, you can escalate it to the internal complaint resolution department. Send a written letter to the address given below:

Mr. Lawrence Yong

Customer Service Department

AEON Credit Service (M) Berhad

Level 18, UOA Corporate Tower, Avenue 10

The Vertical, Bangsar South City

No.8, Jalan Kerinchi, 59200 Kuala Lumpur

  • You can also send an email to the address cs@aeoncredit.com.my with the subject line, Attention Mr. Lawrence Yong.
  • Please provide your personal details such as full name, IC number, contact number, email address, correspondence address, and the nature of your complaint.

For Redress

  • If your complaint is related to the restructuring of loans and if you are not satisfied with the resolution provided by the internal complaints team, you can approach Agensi Kaunseling Dan Pengurusan Kredit (AKPK).

Agensi Kaunseling Dan Pengurusan Kredit (AKPK)

Level 8 Maju Junction Mall

1001 Jalan Sultan Ismail

50250 Kuala Lumpur

Telephone: 1800-88-2575

Website: www.akpk.org.my

  • For other complaints you can contact one of the following organisations:
    • Ombudsman for Financial Services (OFS) (664393P)

(Formerly known as Financial Mediation Bureau)

14th Floor, Main Block

Menara Takaful Malaysia

No. 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur.

Telephone: +603-2272 2811

Fax: +603-2272 1577

Website: www.ofs.org.my

E-mail: enquiry@ofs.org.my

    • Bank Negara Malaysia (BNM)

BNMLink Customer Service Center

Ground Floor Block D

Jalan Dato' Onn

50480 Kuala Lumpur

Telephone: 1300-88-5465

Website: www.bnm.gov.my

Email: bnmtelelink@bnm.gov.my

Customer Service Forms Available on the AEON Website

AEON provides an Online Feedback Form on its official website for you to share your queries and feedback. AEON specifies that confidential information must not be sent via the form for security purposes.

Conclusion

Use one of the channels provided by AEON to get your queries and complaints resolved. The staff will respond to your queries and resolve them in the minimum possible time.

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