Cash woes? A personal loan to the rescue!
  • AEON Personal Loan Customer Care

    AEON Credit Service provides personal loans in addition to the other banking products, such as credit cards, prepaid cards, product financing, and insurance. The financial institution offers a few channels through which you can get in touch with their staff and get your queries and complaints resolved. You can also provide your valuable suggestions and feedback to make the working of the institution better.

    Customer Care Numbers

    • +603 2719 9999

    Customer Care Email ID

    • The email address for queries: customer.service@aeoncredit.com.my.
    • The email address for feedback: cs@aeoncredit.com.my.
    • Website: www.aeoncredit.com.my.

    Headquarters’ Postal Address

    AEON Credit Service,

    Level 29, Menara Olympia,

    No. 8, Jalan Raja Chulan,

    50200, Kuala Lumpur,

    Wilayah Persekutuan.

    AEON Credit Service Branches’ Contact Details

    City Branches Contact Number
    George Town, Penang
    • Queensbay Mall.
    • Raja Uda.
    • Penang Inderawasih.
    • AEON BiG Prai.
    • Bukit Mertajam.
    +603 2719 9999
    Kuala Lumpur
    • Menara Olympia.
    • Mid Valley.
    • Bandar Sri Permaisuri.
    • One Utama.
    • Setapak.
    • AU2.
    • Wangsa Maju.
    • Metro Prima.
    Ipoh
    • Ipoh.
    • AEON BiG Ipoh Midtown.
    • AEON Ipoh Station 18.
    • AEON Ipoh Klebang.
    • Taiping.
    • Sri Manjung.
    Kuching
    • Kuching.
    • AEON Kuching Central.
    Miri
    • Miri.
    Alor Setar
    • AEON BiG Alor Setar.
    • Alor Setar.
    Melaka
    • Bandaraya Melaka.
    • Melaka.
    Shah Alam
    • Shah Alam.
    • AEON Mall Shah Alam.
    • AEON BiG Section 23.
    Kota Kinabalu
    • Kota Kinabalu.
    Johor Bahru
    • AEON Bandar Dato’ Onn.
    • Bukit Indah.
    • Tebrau City.
    • Johor Bahru.
    • Kulaijaya.

    Banking Hours

    • The general working hours of AEON is from 9:00 a.m. to 6:00 p.m.
    • The working hours may vary based on branches.
    • A few branches are open for service all 24 hours.

    Redress and Grievance

    For Complaints

    • Send your complaints or feedback via the online feedback form available on the official website of AEON Credit Service.

    For Escalation

    • If you think the institute has not resolved your complaint in a fair way, you can escalate it to the internal complaint resolution department. Send a written letter to the address given below:

    Mr. Lawrence Yong

    Customer Service Department

    AEON Credit Service (M) Berhad

    Level 18, UOA Corporate Tower, Avenue 10

    The Vertical, Bangsar South City

    No.8, Jalan Kerinchi, 59200 Kuala Lumpur

    • You can also send an email to the address cs@aeoncredit.com.my with the subject line, Attention Mr. Lawrence Yong.
    • Please provide your personal details such as full name, IC number, contact number, email address, correspondence address, and the nature of your complaint.

    For Redress

    • If your complaint is related to the restructuring of loans and if you are not satisfied with the resolution provided by the internal complaints team, you can approach Agensi Kaunseling Dan Pengurusan Kredit (AKPK).

    Agensi Kaunseling Dan Pengurusan Kredit (AKPK)

    Level 8 Maju Junction Mall

    1001 Jalan Sultan Ismail

    50250 Kuala Lumpur

    Telephone: 1800-88-2575

    Website: www.akpk.org.my

    • For other complaints you can contact one of the following organisations:
      • Ombudsman for Financial Services (OFS) (664393P)

    (Formerly known as Financial Mediation Bureau)

    14th Floor, Main Block

    Menara Takaful Malaysia

    No. 4, Jalan Sultan Sulaiman

    50000 Kuala Lumpur.

    Telephone: +603-2272 2811

    Fax: +603-2272 1577

    Website: www.ofs.org.my

    E-mail: enquiry@ofs.org.my

      • Bank Negara Malaysia (BNM)

    BNMLink Customer Service Center

    Ground Floor Block D

    Jalan Dato' Onn

    50480 Kuala Lumpur

    Telephone: 1300-88-5465

    Website: www.bnm.gov.my

    Email: bnmtelelink@bnm.gov.my

    Customer Service Forms Available on the AEON Website

    AEON provides an Online Feedback Form on its official website for you to share your queries and feedback. AEON specifies that confidential information must not be sent via the form for security purposes.

    Conclusion

    Use one of the channels provided by AEON to get your queries and complaints resolved. The staff will respond to your queries and resolve them in the minimum possible time.

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