Cash woes? A personal loan to the rescue!
  • Al-Rajhi Bank Personal Loan Customer Care

    Al-Rajhi Bank provides customer care service for personal loan to help you reach the bank quickly. You can contact the customer care service to get your queries and issues resolved. You can also use the other channels based on your convenience to get in touch with the bank representatives.

    Customer Care Numbers

    24-hour Customer Care
    • 1 300 82 6000 (Domestic)
    • +603 2332 6000 (International)
    Fax +603 2332 6062

    Customer Care Email ID

    • Email: customersupport@alrajhibank.com.my.
    • Website: www.alrajhibank.com.my.

    Al-Rajhi Bank Headquarters’ Postal Address

    Al Rajhi Banking & Investment Corporation (Malaysia) Berhad

    Ground Floor, East Block,

    Wisma Selangor Dredging,

    142-B Jalan Ampang,

    50450 Kuala Lumpur, Malaysia.

    Al-Rajhi Bank Branches’ Contact Details

    Branch Contact Number
    Ipoh
    • Call: 05-249 0969
    • Fax: 05-241 1884
    Johor Bahru Call: 07-356 3600
    Kota Bharu Call: 09-7450 200
    Kota Kinabalu
    • Call: 088-252 203/06/07
    • Fax: 088-252 195
    Kuantan
    • Call: 09-517 3750
    • Fax: 09-517 3673
    Kuching Call: 082-232 605
    Melaka Call: 06-285 1630
    Penang Call: 04-219 2555
    Sungai Petani
    • Call: 04 - 420 6111
    • Fax: 04-421 5480
    Ampang Call: 03-2301 7000; Extension: 320
    Bangsar Affluent Branch Call: 03-2301 7000; Extension: 345
    Kajang Call: 03-8732 1550
    KL Main
    • Call: 03-2301 7094
    • Fax: 03-2301 7104
    Klang Call: 03-3361 1166
    Kota Damansara Call: 03-2301 7289
    Puchong Call: 03-2301 7252
    Shah Alam Call: 03-5522 9788
    Sri Hartamas Call: 03-6204 3350

    Al-Rajhi Bank Banking Hours

    The banking hours of Al-Rajhi Bank are between 9:00 a.m. and 5:00 p.m.

    Al-Rajhi Bank Customer Waiting Duration

    Queries at the bank counter
    • Waiting time: Within 10 minutes.
    • Serving time: Within 5 minutes for simple transactions. Within 20 minutes for complex transactions.
    Queries on phone call
    • Immediate resolution for simple queries.
    • If a follow-up is required, the query will be resolved within 3 working days (if the query is not complex).
    Queries via letter
    • The staff will update you on the timeframe required to resolve your query.
    Complaints
    • Your complaint will be acknowledged within 24 hours following the receipt on a working day.
    • The bank’s decision on the matter will be communicated to you within a period of 14 days.
    • You will be informed if the issue cannot be addressed within the specified timeframe.

    Redress and Grievance

    For Complaints

    You can use one of the following channels to send your feedback or suggestions to the bank:

    • The bank’s website or internet banking.
    • Customer care numbers.
    • Branch office.
    • Periodic customer survey.

    The bank prefers to have a written letter with all the relevant details and supporting documents. You can send your complaints to the address given below:

    Customer Experience,

    Al Rajhi Banking & Investment Corporation (Malaysia) Bhd

    Level 16, Menara Chan

    138, Jalan Ampang

    50450 Kuala Lumpur

    Telephone: 03 2332 6000

    Fax: 03 2332 6062

    Email: customersupport@alrajhibank.com.my

    For Redress

    If you are not satisfied with the way your complaint is resolved, you can approach one of the following agencies with your complaint.

    • BNM LINK:

    Laman Informasi Nasihat dan Khidmat (LINK)

    Ground Floor, Block D,

    Bank Negara Malaysia

    Jalan Dato’ Onn

    50480 Kuala Lumpur

    Telephone: 1300 88 5465

    Fax: 03 2174 1515

    Email: bnmtelelink@bnm.gov.my

    • OMBUDSMAN FOR FINANCIAL SERVICES (OFS):

    Ombudsman For Financial Services

    Level 14, Main Block

    Menara Takaful Malaysia

    No 4, Jalan Sultan Sulaiman

    5000 Kuala Lumpur

    Telephone: 03 2272 2811

    Fax: 03 2272 1577

    Email: enquiry@ofs.org.my

    Conclusion

    Make use of the customer service lines dedicated for domestic and international customers. You can approach the customer service centre any time of the day.

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