Cash woes? A personal loan to the rescue!

Al-Rajhi Bank Personal Loan Customer Care

Al-Rajhi Bank provides customer care service for personal loan to help you reach the bank quickly. You can contact the customer care service to get your queries and issues resolved. You can also use the other channels based on your convenience to get in touch with the bank representatives.

Customer Care Numbers

24-hour Customer Care
  • 1 300 82 6000 (Domestic)
  • +603 2332 6000 (International)
Fax +603 2332 6062

Customer Care Email ID

  • Email: customersupport@alrajhibank.com.my.
  • Website: www.alrajhibank.com.my.

Al-Rajhi Bank Headquarters’ Postal Address

Al Rajhi Banking & Investment Corporation (Malaysia) Berhad

Ground Floor, East Block,

Wisma Selangor Dredging,

142-B Jalan Ampang,

50450 Kuala Lumpur, Malaysia.

Al-Rajhi Bank Branches’ Contact Details

Branch Contact Number
Ipoh
  • Call: 05-249 0969
  • Fax: 05-241 1884
Johor Bahru Call: 07-356 3600
Kota Bharu Call: 09-7450 200
Kota Kinabalu
  • Call: 088-252 203/06/07
  • Fax: 088-252 195
Kuantan
  • Call: 09-517 3750
  • Fax: 09-517 3673
Kuching Call: 082-232 605
Melaka Call: 06-285 1630
Penang Call: 04-219 2555
Sungai Petani
  • Call: 04 - 420 6111
  • Fax: 04-421 5480
Ampang Call: 03-2301 7000; Extension: 320
Bangsar Affluent Branch Call: 03-2301 7000; Extension: 345
Kajang Call: 03-8732 1550
KL Main
  • Call: 03-2301 7094
  • Fax: 03-2301 7104
Klang Call: 03-3361 1166
Kota Damansara Call: 03-2301 7289
Puchong Call: 03-2301 7252
Shah Alam Call: 03-5522 9788
Sri Hartamas Call: 03-6204 3350

Al-Rajhi Bank Banking Hours

The banking hours of Al-Rajhi Bank are between 9:00 a.m. and 5:00 p.m.

Al-Rajhi Bank Customer Waiting Duration

Queries at the bank counter
  • Waiting time: Within 10 minutes.
  • Serving time: Within 5 minutes for simple transactions. Within 20 minutes for complex transactions.
Queries on phone call
  • Immediate resolution for simple queries.
  • If a follow-up is required, the query will be resolved within 3 working days (if the query is not complex).
Queries via letter
  • The staff will update you on the timeframe required to resolve your query.
Complaints
  • Your complaint will be acknowledged within 24 hours following the receipt on a working day.
  • The bank’s decision on the matter will be communicated to you within a period of 14 days.
  • You will be informed if the issue cannot be addressed within the specified timeframe.

Redress and Grievance

For Complaints

You can use one of the following channels to send your feedback or suggestions to the bank:

  • The bank’s website or internet banking.
  • Customer care numbers.
  • Branch office.
  • Periodic customer survey.

The bank prefers to have a written letter with all the relevant details and supporting documents. You can send your complaints to the address given below:

Customer Experience,

Al Rajhi Banking & Investment Corporation (Malaysia) Bhd

Level 16, Menara Chan

138, Jalan Ampang

50450 Kuala Lumpur

Telephone: 03 2332 6000

Fax: 03 2332 6062

Email: customersupport@alrajhibank.com.my

For Redress

If you are not satisfied with the way your complaint is resolved, you can approach one of the following agencies with your complaint.

  • BNM LINK:

Laman Informasi Nasihat dan Khidmat (LINK)

Ground Floor, Block D,

Bank Negara Malaysia

Jalan Dato’ Onn

50480 Kuala Lumpur

Telephone: 1300 88 5465

Fax: 03 2174 1515

Email: bnmtelelink@bnm.gov.my

  • OMBUDSMAN FOR FINANCIAL SERVICES (OFS):

Ombudsman For Financial Services

Level 14, Main Block

Menara Takaful Malaysia

No 4, Jalan Sultan Sulaiman

5000 Kuala Lumpur

Telephone: 03 2272 2811

Fax: 03 2272 1577

Email: enquiry@ofs.org.my

Conclusion

Make use of the customer service lines dedicated for domestic and international customers. You can approach the customer service centre any time of the day.

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