Alliance Bank Malaysia provides a number of products and services to the personal banking sector. In addition, the bank also provides a few other networks through which the customers can approach the bank with their queries and seek guidance. You can find the required information on how you can get in touch with the bank representatives in this article.
Customer Care Numbers
|General Enquiries||03-5516 9988 (From 8:00 a.m. to 10:00 p.m.)|
Customer Care Email ID
- Email: firstname.lastname@example.org.
- Share feedback via email at email@example.com.
- Website: www.alliancebank.com.my.
Alliance Bank Headquarters’ Postal Address
3rd Floor, Menara Multi-Purpose,
8 Jalan Munshi Abdullah,
50100 Kuala Lumpur.
Alliance Bank Branches’ Contact Details
|Wilayah Persekutuan Kuala Lumpur||
|Wilayah Persekutuan Labuan||
|Wilayah Persekutuan Putrajaya||
Alliance Bank Banking Hours
- The bank operates from Monday to Friday between 9:15 a.m. to 4:15 p.m.
- The bank remains closed every Saturday and Sunday.
- The bank also remains closed on public holidays.
Alliance Bank Customer Waiting Duration
|Queries at the branch counter||
|Queries on the phone call||
|Queries via email||
|Queries via letters or fax||
Redress and Grievance
- Use the customer care contact number to contact the bank regarding your complaints.
- You can use the online form available under the Feedback & Complaints section of the website to share your complaint or issue.
If you are not satisfied with the way your complaint was resolved, you can escalate it to the next level by writing to the address given below:
Mary Magaline John,
Customer Care Unit,
Level 7, Menara Multi-Purpose,
Capital Square, 8, Jalan Munshi Abdullah,
50100 Kuala Lumpur, Malaysia.
Telephone: 03-2604 3300
Fax: 03-2691 1296
If you wish to take the matter to the next higher level, you can refer the matter to one of the parties given below:
Laman Informasi Nasihat dan Khidmat
Tingkat Bawah, Blok C
Bank Negara Malaysia
Peti Surat 10922
50929 Kuala Lumpur
The Association of Banks in Malaysia
34th Floor, UBN Tower
10 Jalan P Ramlee
50250 Kuala Lumpur
Call: 1-300-88-9980 (Toll-free)
Fax: 03-2078 8004
Website: eABMConnect http://www.abm.org.my
- Ombudsman for Financial Services (OFS):
Level 14, Main Block, Menara Takaful Malaysia,
No.4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur.
Call: 03-2272 2811
- Agensi Kaunseling dan Pengurusan Kredit (AKPK):
Level 8 Maju Junction Mall
1001 Jalan Sultan Ismail
50250 Kuala Lumpur
Call: 03-2616 7766
Customer Service Forms Available on the Alliance Bank Website
The bank offers the following forms on its official website:
- Services Request Form
- Short Messaging Service (SMS) Request Form
- Permanent Credit Limit Increase Form
- Dispute Form
Choose a mode of communication based on your convenience. You can get your queries and issues resolved within a minimum timeframe. You can also provide your valuable suggestions and feedback to help the bank improve their service.