• Alliance Bank Personal Loan Customer Care

    Alliance Bank Malaysia provides a number of products and services to the personal banking sector. In addition, the bank also provides a few other networks through which the customers can approach the bank with their queries and seek guidance. You can find the required information on how you can get in touch with the bank representatives in this article.

    Customer Care Numbers

    General Enquiries 03-5516 9988 (From 8:00 a.m. to 10:00 p.m.)
    Fax 03-5621 5624

    Customer Care Email ID

    • Email: info@alliancefg.com.
    • Share feedback via email at info@alliancefg.com.
    • Website: www.alliancebank.com.my.

    Alliance Bank Headquarters’ Postal Address

    3rd Floor, Menara Multi-Purpose,

    Capital Square,

    8 Jalan Munshi Abdullah,

    50100 Kuala Lumpur.

    Alliance Bank Branches’ Contact Details

    State Branch Contact Number
    Johor
    • Batu Pahat
    • Bukit Bakri, Muar
    • Holiday Plaza, Johor Bahru
    • Johor Jaya
    • Kelapa Sawit, Kulai
    • Kluang
    • Permas Jaya
    • Segamat
    • Taman Molek
    • Taman Nusa Bestari
    • Taman Pelangi
    • Tun Aminah
    03-5516 9988
    Kedah
    • Alor Setar
    • Lunas, Kulim
    • Sejati Indah, Sungai Petani
    Melaka
    • Melaka
    Negeri Sembilan
    • Seremban
    Pahang
    • Kuantan
    Perak
    • Ipoh
    • Sitiawan
    Pulau Pinang
    • Beach Street
    • Bukit Mertajam
    • Butterworth
    • Sungai Nibong Kecil
    Sabah
    • Bandar Kim Fung, Sandakan
    • Beaufort
    • Donggongon
    • Federal House Service Centre, Kingfisher's Park
    • Inanam, Kota Kinabalu
    • Jalan Gaya
    • Keningau
    • Kota Marudu
    • Kundasang
    • Lahad Datu
    • Sandakan
    • Sinsuran
    • Tambunan
    • Tawau
    • Tenom
    Sarawak
    • Kuching
    • Laksamana
    • Miri
    • Sibu
    • Bintulu
    Selangor
    • Aman Suria Damansara
    • Ampang Point
    • Balakong
    • Bandar Bukit Tinggi
    • Bandar Puteri Puchong
    • CP Tower, Petaling Jaya
    • Damansara Uptown
    • Kajang
    • Klang
    • Kota Damansara
    • Pandan Indah
    • Puchong Jaya
    • Rawang
    • Seri Kembangan
    • Shah Alam
    • SS2, Petaling Jaya
    • Subang Jaya
    • Taman Putra
    • USJ, Subang Jaya
    Terengganu
    • Terengganu
    Wilayah Persekutuan Kuala Lumpur
    • Bangsar
    • Capital Square
    • GTower, Jalan Tun Razak
    • Jalan Ipoh
    • Jalan Sultan Ismail
    • Kepong
    • Kuchai Entrepreneurs Park
    • Mid Valley
    • Mont’Kiara
    • Segambut
    • Selayang
    • Setapak
    • Sri Damansara
    • Taman Connaught
    • Taman Maluri
    • Taman Tun Dr Ismail
    Wilayah Persekutuan Labuan
    • Labuan
    Wilayah Persekutuan Putrajaya
    • Putrajaya

    Alliance Bank Banking Hours

    • The bank operates from Monday to Friday between 9:15 a.m. to 4:15 p.m.
    • The bank remains closed every Saturday and Sunday.
    • The bank also remains closed on public holidays.

    Alliance Bank Customer Waiting Duration

    Queries at the branch counter
    • Waiting time: Within 10 minutes.
    • Serving time: Within 5 minutes for simple transactions. Within 20 minutes for complex transactions.
    Queries on the phone call
    • Immediate resolution for queries where no follow-up is required.
    • If follow-up is required, the query will be resolved within 3 working days.
    • For complex enquiries, the staff will provide a suitable timeframe for resolution.
    Queries via email
    • An acknowledgement will be provided within 24 hours on the receipt of your email.
    • A response to your email will be sent within 3 working days from the date of receipt.
    Queries via letters or fax
    • The staff will go through the query and provide a timeframe based on the complexity of the query.
    Complaints
    • Your complaints will be acknowledged within 24 hours of a working day.
    • The bank’s decision on the issue will be communicated to you within 14 calendar days from the receipt date of the complaint.
    • You will be informed if the given timeframe cannot be met.

    Redress and Grievance

    For Complaints

    • Use the customer care contact number to contact the bank regarding your complaints.
    • You can use the online form available under the Feedback & Complaints section of the website to share your complaint or issue.

    For Escalation

    If you are not satisfied with the way your complaint was resolved, you can escalate it to the next level by writing to the address given below:

    Mary Magaline John,

    Customer Care Unit,

    Level 7, Menara Multi-Purpose,

    Capital Square, 8, Jalan Munshi Abdullah,

    50100 Kuala Lumpur, Malaysia.

    Telephone: 03-2604 3300

    Fax: 03-2691 1296

    For Redress

    If you wish to take the matter to the next higher level, you can refer the matter to one of the parties given below:

    • BNMLINK:

    Laman Informasi Nasihat dan Khidmat

    Tingkat Bawah, Blok C

    Bank Negara Malaysia

    Peti Surat 10922

    50929 Kuala Lumpur

    Call: 1-300-88-5464

    Fax: 03-21741515

    Website: http://www.bnm.gov.my/bnmlink

    E-mail: bnmtelelink@bnm.gov.my

    • ABMConnect:

    The Association of Banks in Malaysia

    34th Floor, UBN Tower

    10 Jalan P Ramlee

    50250 Kuala Lumpur

    Call: 1-300-88-9980 (Toll-free)

    Fax: 03-2078 8004

    Website: eABMConnect http://www.abm.org.my

    • Ombudsman for Financial Services (OFS):

    Level 14, Main Block, Menara Takaful Malaysia,

    No.4, Jalan Sultan Sulaiman,

    50000 Kuala Lumpur.

    Call: 03-2272 2811

    Fax: 03-22721577

    E-mail: enquiry@ofs.org.my

    Website: http://www.ofs.org.my

    • Agensi Kaunseling dan Pengurusan Kredit (AKPK):

    Level 8 Maju Junction Mall

    1001 Jalan Sultan Ismail

    50250 Kuala Lumpur

    Call: 03-2616 7766

    Website: www.akpk.org.my

    Customer Service Forms Available on the Alliance Bank Website

    The bank offers the following forms on its official website:

    • Services Request Form
    • Short Messaging Service (SMS) Request Form
    • Permanent Credit Limit Increase Form
    • Dispute Form

    Conclusion

    Choose a mode of communication based on your convenience. You can get your queries and issues resolved within a minimum timeframe. You can also provide your valuable suggestions and feedback to help the bank improve their service.

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