Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Alliance Islamic Bank Personal Loan Customer Care

    Alliance Islamic Bank Berhad (AIS), a subsidiary of Alliance Bank Malaysia Berhad (ABMB), offers various products under its consumer banking section that includes personal financing schemes, credit cards, fixed deposit plans, and debit cards. The bank has an equipped customer service charter to deal with the queries and complaints of its consumers.

    Given below are the contact details for the various customer support service divisions of the bank.

    Customer Care Numbers

    Contact Centre Telephone +603-5516 9988 (Local and Overseas)
    General Queries
    • 03-5516 9988 (8:00 a.m. to 10:00 p.m.)
    • 03-5621 5624 (Fax)

    Customer Care Email ID

    Email address: info@alliancefg.com (For customer service and general enquiries)

    Website: www.allianceislamicbank.com.my / www.alliancebank.com.my

    Headquarters Postal Address

    Alliance Islamic Bank Malaysia Berhad

    3rd Floor

    Menara Multi-Purpose

    Capital Square

    8 Jalan Munshi Abdullah

    50100 Kuala Lumpur

    Fax: 03-2694 6200

    Branches Contact Details

    Region Contact Number
    Johor 03-5516 9988 (Contact Centre)
    Kedah
    Melaka
    Negeri Sembilan
    Pahang
    Perak
    Pulau Pinang
    Sabah
    Sarawak
    Selangor
    Terengganu
    WP Kuala Lumpur
    WP Labuan
    WP Putrajaya

    Banking Hours

    Working hours for branches in Peninsular Malaysia:

    • Monday to Friday: 9:15 a.m. to 4:15 p.m.
    • Saturday (Except for selected branches): Closed
    • Sunday or Public Holiday: Closed

    Working hours for branches in East Malaysia:

    • Monday to Friday: 9:00 a.m. to 4:00 p.m.
    • Saturday (Except for selected branches): Closed
    • Sunday or Public Holiday: Closed

    Working Hours for Kuala Terengganu Branch:

    • Sunday to Thursday: 9:15 a.m. to 4:15 p.m.
    • Friday and Saturday: Closed
    • Public Holidays: Closed

    Customer Waiting Duration

    At Bank’s Branch Counter Service Approximately 10 minutes waiting time
    At-counter Response Period (If follow-up is required) Up to 3 working days from the date of the first visit
    Acknowledgement Period for an Email (General enquiry) Maximum of 24 working hours
    Response Period for an Email (General enquiry) Up to 3 working days from the date of receipt of an enquiry
    Acknowledgement Period for an Email (Complaint) Up to 24 hours on a working day
    Response Period for an Email (Complaint) Up to 14 calendar days from the date of receipt of a complaint

    Redress and Grievance

    Contact the Alliance Islamic Bank officials to register your complaints through the following channels:

    For Complaints

    Telephone number (Contact Centre): +603-5516 9988 (Local and Overseas)

    For Further Escalation

    If your complaint is not resolved as per your expectation, you can push it further to the Customer Care Unit. Given below are the contact details:

    Mary Magaline John

    Customer Care Unit

    Level 7, Menara Multi-Purpose

    Capital Square, 8, Jalan Munshi Abdullah

    50100 Kuala Lumpur, Malaysia

    Telephone Number: 03-2604 3300

    Fax: 03-2691 1296

    For Redress

    You can refer to various external parties for any redresses related queries for the Alliance Bank Personal Financing products.

    • BNMLINK: A complaint resolution branch of Bank Negara Malaysia

    Laman Informasi Nasihat dan Khidmat

    Tingkat Bawah, Blok C

    Bank Negara Malaysia

    Peti Surat 10922

    50929 Kuala Lumpur

    Telephone Number: 1-300-88-5464

    Fax: 03-21741515

    Website: http://www.bnm.gov.my/bnmlink

    E-mail address: bnmtelelink@bnm.gov.my

    • ABMConnect: A unit set up by The Association of Banks in Malaysia

    The Association of Banks in Malaysia

    34th Floor, UBN Tower

    10 Jalan P Ramlee

    50250 Kuala Lumpur

    Telephone Number: 1-300-88-9980 (Toll-free number)

    Fax: 03-2078 8004

    Website: eABMConnect http://www.abm.org.my

    • Ombudsman for Financial Services (OFS): An independent body formed to settle disputes between public and financial service providers.

    Ombudsman for Financial Services

    (Formerly known as Financial Mediation Bureau)

    Level 14, Main Block, Menara Takaful Malaysia

    No.4, Jalan Sultan Sulaiman

    50000 Kuala Lumpur

    Telephone Number: 03-2272 2811

    Fax: 03-22721577

    E-mail address: enquiry@ofs.org.my

    Website: http://www.ofs.org.my

    • Agensi Kaunseling dan Pengurusan Kredit (AKPK): Provides assistance related to personal debts management.

    Agensi Kaunseling Dan Pengurusan Kredit (AKPK)

    Level 8 Maju Junction Mall

    1001 Jalan Sultan Ismail

    50250 Kuala Lumpur

    Telephone Number: 03-2616 7766

    Website: www.akpk.org.my

    ALLIANCE Speak Up

    To report any misconduct, irregularities, or wrongdoings to the Alliance Banking Group, you can contact the ‘ALLIANCE Speak Up’ cell through the following channel:

    The Chairman of Group Audit Committee c/o Group Internal Audit 27th Floor, Menara Multi-Purpose Capital Square 8 Jalan Munshi Abdullah 50100 Kuala Lumpur Email address: GACChairman@alliancefg.com

    Furthermore, you can also fill an online form available on the official website of bank regarding your complaint or redress.

    • Visit the official website of Alliance Bank Malaysia Berhad.
    • Write your personal details and contact information.
    • Provide a subject that you want to be addressed.
    • Mention all the details related to it.
    • Submit the online form.

    Customer Service Forms Available on the Alliance Bank Website

    • Services Request Form
    • Short Messaging Service (SMS) Request Form
    • Permanent Credit Limit Increase Form
    • Dispute Form

    You can interact with Alliance Islamic Bank’s customer service representatives through these contact details. You can report your doubts, complaints, and seek any additional information about the bank’s product using these contact particulars.

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