Cash woes? A personal loan to the rescue!

Alliance Islamic Bank Personal Loan Customer Care

Alliance Islamic Bank Berhad (AIS), a subsidiary of Alliance Bank Malaysia Berhad (ABMB), offers various products under its consumer banking section that includes personal financing schemes, credit cards, fixed deposit plans, and debit cards. The bank has an equipped customer service charter to deal with the queries and complaints of its consumers.

Given below are the contact details for the various customer support service divisions of the bank.

Customer Care Numbers

Contact Centre Telephone +603-5516 9988 (Local and Overseas)
General Queries
  • 03-5516 9988 (8:00 a.m. to 10:00 p.m.)
  • 03-5621 5624 (Fax)

Customer Care Email ID

Email address: info@alliancefg.com (For customer service and general enquiries)

Website: www.allianceislamicbank.com.my / www.alliancebank.com.my

Headquarters Postal Address

Alliance Islamic Bank Malaysia Berhad

3rd Floor

Menara Multi-Purpose

Capital Square

8 Jalan Munshi Abdullah

50100 Kuala Lumpur

Fax: 03-2694 6200

Branches Contact Details

Region Contact Number
Johor 03-5516 9988 (Contact Centre)
Kedah
Melaka
Negeri Sembilan
Pahang
Perak
Pulau Pinang
Sabah
Sarawak
Selangor
Terengganu
WP Kuala Lumpur
WP Labuan
WP Putrajaya

Banking Hours

Working hours for branches in Peninsular Malaysia:

  • Monday to Friday: 9:15 a.m. to 4:15 p.m.
  • Saturday (Except for selected branches): Closed
  • Sunday or Public Holiday: Closed

Working hours for branches in East Malaysia:

  • Monday to Friday: 9:00 a.m. to 4:00 p.m.
  • Saturday (Except for selected branches): Closed
  • Sunday or Public Holiday: Closed

Working Hours for Kuala Terengganu Branch:

  • Sunday to Thursday: 9:15 a.m. to 4:15 p.m.
  • Friday and Saturday: Closed
  • Public Holidays: Closed

Customer Waiting Duration

At Bank’s Branch Counter Service Approximately 10 minutes waiting time
At-counter Response Period (If follow-up is required) Up to 3 working days from the date of the first visit
Acknowledgement Period for an Email (General enquiry) Maximum of 24 working hours
Response Period for an Email (General enquiry) Up to 3 working days from the date of receipt of an enquiry
Acknowledgement Period for an Email (Complaint) Up to 24 hours on a working day
Response Period for an Email (Complaint) Up to 14 calendar days from the date of receipt of a complaint

Redress and Grievance

Contact the Alliance Islamic Bank officials to register your complaints through the following channels:

For Complaints

Telephone number (Contact Centre): +603-5516 9988 (Local and Overseas)

For Further Escalation

If your complaint is not resolved as per your expectation, you can push it further to the Customer Care Unit. Given below are the contact details:

Mary Magaline John

Customer Care Unit

Level 7, Menara Multi-Purpose

Capital Square, 8, Jalan Munshi Abdullah

50100 Kuala Lumpur, Malaysia

Telephone Number: 03-2604 3300

Fax: 03-2691 1296

For Redress

You can refer to various external parties for any redresses related queries for the Alliance Bank Personal Financing products.

  • BNMLINK: A complaint resolution branch of Bank Negara Malaysia

Laman Informasi Nasihat dan Khidmat

Tingkat Bawah, Blok C

Bank Negara Malaysia

Peti Surat 10922

50929 Kuala Lumpur

Telephone Number: 1-300-88-5464

Fax: 03-21741515

Website: http://www.bnm.gov.my/bnmlink

E-mail address: bnmtelelink@bnm.gov.my

  • ABMConnect: A unit set up by The Association of Banks in Malaysia

The Association of Banks in Malaysia

34th Floor, UBN Tower

10 Jalan P Ramlee

50250 Kuala Lumpur

Telephone Number: 1-300-88-9980 (Toll-free number)

Fax: 03-2078 8004

Website: eABMConnect http://www.abm.org.my

  • Ombudsman for Financial Services (OFS): An independent body formed to settle disputes between public and financial service providers.

Ombudsman for Financial Services

(Formerly known as Financial Mediation Bureau)

Level 14, Main Block, Menara Takaful Malaysia

No.4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

Telephone Number: 03-2272 2811

Fax: 03-22721577

E-mail address: enquiry@ofs.org.my

Website: http://www.ofs.org.my

  • Agensi Kaunseling dan Pengurusan Kredit (AKPK): Provides assistance related to personal debts management.

Agensi Kaunseling Dan Pengurusan Kredit (AKPK)

Level 8 Maju Junction Mall

1001 Jalan Sultan Ismail

50250 Kuala Lumpur

Telephone Number: 03-2616 7766

Website: www.akpk.org.my

ALLIANCE Speak Up

To report any misconduct, irregularities, or wrongdoings to the Alliance Banking Group, you can contact the ‘ALLIANCE Speak Up’ cell through the following channel:

The Chairman of Group Audit Committee c/o Group Internal Audit 27th Floor, Menara Multi-Purpose Capital Square 8 Jalan Munshi Abdullah 50100 Kuala Lumpur Email address: GACChairman@alliancefg.com

Furthermore, you can also fill an online form available on the official website of bank regarding your complaint or redress.

  • Visit the official website of Alliance Bank Malaysia Berhad.
  • Write your personal details and contact information.
  • Provide a subject that you want to be addressed.
  • Mention all the details related to it.
  • Submit the online form.

Customer Service Forms Available on the Alliance Bank Website

  • Services Request Form
  • Short Messaging Service (SMS) Request Form
  • Permanent Credit Limit Increase Form
  • Dispute Form

You can interact with Alliance Islamic Bank’s customer service representatives through these contact details. You can report your doubts, complaints, and seek any additional information about the bank’s product using these contact particulars.

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