Cash woes? A personal loan to the rescue!

AmBank Personal Loan Customer Care

AmBank Berhad has a dedicated customer service cell to deal with the queries and doubts of its customers. Here’s a roundup of contact details of various customer support divisions of the bank. You can reach out to the bank representatives on the following numbers/addresses for any queries related to personal loan products.

Customer Care Numbers

Contact Centre
  • 03-2178 8888
  • +603-2178 3188

Customer Care Email

Email Address: customercare@ambankgroup.com

Website: www.ambank.com.my

AmBank Headquarters Address

Level 48, Menara AmBank

No. 8, Jalan Yap Kwan Seng

50450 Kuala Lumpur

Telephone: +60 3 2167 3000

AmBank Branches and Contact Details

Branch/Region Contact Number
Johor Darul Takzim:
  • Batu Pahat, Jalan Rahmat
  • Batu Pahat, Jalan Rugayah
  • Bukit Indah
  • Johor Bahru - Setia Tropika
  • Johor Bahru, Melodies Garden
  • Johor Bahru, Metropolis Tower
  • Johor Jaya
  • Kluang
  • Kota Tinggi
  • Kulai
  • Muar, Jalan Abdullah
  • Pasir Gudang
  • Permas Jaya
  • Pontian
  • Segamat
  • Skudai
  • Sungai Rengit
  • Tampoi
  • Tangkak
  • Ulu Tiram
  • Yong Peng
  • 07-4324208, 07-4318218
  • 07-4319848, 07-4348550
  • 07-2354708, 07-2354722
  • 07-2361124
  • 07-3343000, 07-3341054
  • 07-3350600
  • 07-3557759, 07-3546819
  • 07-7711948, 07-7723178
  • 07-8834544, 07-8834978
  • 07-6634830, 07-6630611
  • 06-9540069, 06-9540071
  • 07-2512916, 07-2510164
  • 07-3869842, 07-3878978
  • 07-6876388, 07-6873169
  • 07-9315012, 07-9319050
  • 07-5568031
  • 07-8263011, 07-8263017
  • 07-2341217, 07-2359891
  • 06-9781331, 06-9789519
  • 07-8671002, 07-8671005
  • 07-4672499, 07-4674100
Kedah:
  • Alor Setar, Wisma Landag
  • Jitra
  • Kulim
  • Langkawi
  • Sungai Petani - Lagenda Heights
  • Sungai Petani, Jalan Kampong Baru
  • 04-7303030, 04-7301905
  • 04-9175555, 04-9176725
  • 04-4903667, 04-4903669
  • 04-9663130, 04-9663133
  • 04-4202382
  • 04-4229095, 04-4223277
Kelantan:
  • Kota Bharu
  • Pasir Mas
  • 09-7419499, 09-7419508
  • 09-7900701, 09-7901952
Melaka:
  • Ayer Keroh
  • Bandar Utama Cheng
  • Jasin
  • Melaka Raya
  • Melaka, Jalan Munshi Abdullah
  • Tampin
  • 06-2323668, 06-2326221
  • 06-3356066
  • 06-5294361, 06-5294433
  • 06-2825785, 06-2825804
  • 06-2866530, 06-2862871
  • 06-4416526
Negeri Sembilan:
  • Bahau
  • Mantin
  • Nilai
  • Port Dickson
  • Rasah Jaya
  • Seremban, Jalan Dato Lee Fong Yee
  • Seremban, Jalan Pasar
  • 06-4553008, 06-4553002
  • 06-7581240, 06-7583630
  • 06-7940412, 06-7940417
  • 06-6471398, 06-6461016
  • 06-6328463
  • 06-7678894, 06-7636988
  • 06-7647735, 06-7647742
Pahang:
  • Bentong
  • Jerantut
  • Kuantan, Jalan Beserah
  • Kuantan, Jalan Haji Abdul Aziz
  • Mentakab
  • Raub
  • Tanah Rata
  • Temerloh
  • Triang
  • 09-2223888, 09-2221629
  • 09-2666211, 09-2663005
  • 09-5601818, 09-5678368
  • 09-5164389, 09-5162607
  • 09-2771196, 09-2777962
  • 09-3553166, 09-3561846
  • 05-4911088, 05-4911089
  • 09-2965887, 09-2901128
  • 09-2553304, 09-2553124
Pulau Pinang:
  • Ayer Itam
  • Bagan Ajam
  • Balik Pulau
  • Bayan Baru
  • Bukit Mertajam
  • Gelugor
  • Jelutong
  • Penang, Leboh Pantai
  • Penang, Menara Liang Court
  • Pulau Tikus
  • Seberang Jaya
  • Sungai Bakap
  • Sungai Dua
  • Tanjung Bungah
  • 04-8288566, 04-8270154
  • 04-3319005, 04-3319080
  • 04-8660863, 04-8668633
  • 04-6448142, 04-6448149
  • 04-5302391, 04-5302393
  • 04-6582650, 04-6571284
  • 04-6592410, 04-6572339
  • 04-2615263, 04-2632523
  • 04-2263939, 04-2282491
  • 04-2298942, 04-2298944
  • 04-3979569
  • 04-5821296, 04-5822507
  • 04-3566494, 04-3567691
  • 04-8904502, 04-8904658
Perak:
  • Ayer Tawar
  • Bagan Serai
  • Batu Gajah
  • Bercham
  • Ipoh Greentown
  • Kampar
  • Kuala Kangsar
  • Kuala Sepetang
  • Langkap
  • Menglembu
  • Pangkor
  • Parit Buntar
  • Silibin
  • Sitiawan
  • Sungai Siput
  • Taiping
  • Tanjung Malim
  • Teluk Intan
  • 05-6722677, 05-6723126
  • 05-7215805
  • 05-3661442, 05-3661372
  • 05-5487109, 05-5459695
  • 05-2085619, 05-2085617, 05-2085616
  • 05-4665657, 05-4665836
  • 05-7774273, 05-7761955
  • 05-8581773, 05-8581993
  • 05-65912227
  • 05-2810402, 05-2810400
  • 05-6851051, 05-6852776
  • 05-7166668, 05-7161732
  • 05-5277718, 05-5277716
  • 05-6917645, 05-6912476
  • 05-5972388, 05-5984804
  • 05-8061306, 05-8062031
  • 05-4596649, 05-4590825, 05-4598751
  • 05-6217173, 05-6211008
Perlis:
  • Kangar
  • 04-9763388, 04-9769177
Selangor:
  • Amcorp Mall
  • Ampang Point
  • Balakong
  • Bandar Baru Bangi
  • Bandar Baru Rawang
  • Bandar Baru Sungai Buloh
  • Bandar Bukit Tinggi Klang
  • Bandar Mahkota Cheras
  • Banting
  • Bestari Jaya
  • Damansara Utama
  • Dataran Mentari
  • Kajang
  • Kelana Parkview
  • Klang, Bandar Puteri
  • Klang, Persiaraan Sultan Ibrahim
  • Kota Damansara
  • Kota Kemuning
  • Pj New Town - Jln 52/4
  • Pj Ss2
  • Port Klang, Wisma Palmbase
  • Puchong, Bandar Puteri
  • Puchong, Taman Kinrara
  • Rawang, Country Homes
  • Semenyih
  • Sepang
  • Seri Kembangan
  • Setia Alam
  • Shah Alam, Sec 13
  • Shah Alam, Sec 15
  • Subang Jaya
  • Subang New Village
  • Sungai Besar
  • Tanjung Karang
  • Usj
  • Usj Sentral
  • 03-79541327, 03-79544401
  • 03-42522630, 03-42515761, 03-42515814
  • 03-90744013, 03-90744078
  • 03-89251124,03-89269728, 03-89253313,03-89256903
  • 03-60916835, 03-60916837, 03-60931609
  • 03-61572249, 03-61577500
  • 03-33246275/6325/5695
  • 03-90105901
  • 03-31877462, 03-31871330, 03-31871919
  • 03-32710988, 03-32710380, 03-32710378, 03-32710379
  • 03-21788888
  • 03-56222451, 03-56222452
  • 03-87376272, 03-87378700
  • 03-78034574, 03-78043508, 03-78043509
  • 03-51612653, 03-51613324, 03-51612853, 03-51612969
  • 03-33413252, 03-33426010, 03-33437949
  • 03-61417470, 03-61417471, 03-61417472, 03-61417473
  • 03-51201186
  • 03-79569077, 03-7956 9103, 03-79569748
  • 03-21788888
  • 03-33717672, 03-33717697, 03-33717698
  • 03-21788888
  • 03-80754461, 03-80754680, 03-80752478
  • 03-60925730, 03-60925731, 03-60925732
  • 03-87239609, 03-87239897, 03-87237605
  • 03-31422171, 03-31422250
  • 03-89425364, 03-89425370
  • 03-33437740, 03-33437792, 03-33437758
  • 03-55195645, 03-55195702, 03-55195691
  • 03-55122860, 03-55106991, 03-55106995
  • 03-56365683, 03-56364434, 03-56365683
  • 03-78467052, 03-78467053, 03-78467371
  • 03-32242128,03-32241153, 03-32241455
  • 03-32698518, 03-32695429
  • 03-56310878, 0356374059
  • 03-80259476, 03-80259477
Terengganu:
  • Dungun
  • Jerteh
  • Kemaman
  • Kuala Terengganu, Jalan Sultan Ismail
  • 09-8485220, 09-8485221
  • 009-6972511, 09-6972516
  • 09-8593534, 09-8592534
  • 09-6249954,09-6249957, 09-6249958, 09-6249891
Sabah:
  • Bandar Pasaraya
  • Keningau
  • Kota Kinabalu - Metro Town
  • Kota Kinabalu, Jalan Sagunting
  • Kota Kinabalu, Plaza Shell
  • Kudat
  • Lahad Datu
  • Sandakan
  • Tawau
  • 089-218240, 089-208237
  • 087-331393, 087-331088
  • 088-393202, 088-393203
  • 088-246112, 088-243725
  • 088-276720, 088-276721
  • 088-613255, 088-613194
  • 089-881561, 089-884992
  • 089-212627, 089-215332
  • 089-770430, 089-764932
Sarawak:
  • Bau
  • Bintulu
  • Kuching Premier 101
  • Kuching, Jalan Abell
  • Kuching, Jalan Haji Taha
  • Kuching, Jalan Penrissen
  • Kuching, Tabuan Jaya
  • Miri, Beautiful Jade Centre
  • Miri, Boulevard Commercial Centre
  • Sarikei
  • Serian
  • Sibu Jaya
  • Sibu, Jalan Pedada
  • Sibu, Jalan Tuanku Osman
  • Sibu, Tanahmas
  • 082-762325, 082-762322
  • 086-334152, 086-334154
  • 082 466116
  • 082-244604, 082-256015
  • 082-422992, 082-207066
  • 082-455560
  • 082-360644, 082-360761
  • 085-414676, 085-425982
  • 085-437908, 085-437910
  • 084-655776, 084-655777
  • 082-875158, 082-875177
  • 084-237849, 084-236978
  • 084-337791, 084-339105
  • 084-348746, 084-349643
  • 084-322766, 084-341508
Wilayah Persekutuan Labuan:
  • Labuan
 
  • 087-417891, 087-418107
Wilayah Persekutuan Putrajaya:
  • Putrajaya
  • 03-88883898, 03-88895241, 03-88895298

AmBank Banking Hours

  • Monday to Thursday: 8:45 a.m. to 4:15 p.m.
  • Friday: 8:45 a.m. to 3:45 pm.
  • Timings may vary for each branch.
  • Select branches are operational on Sunday

AmBank Customer Waiting Duration

At the Branch’s Counter (for general enquiries) Approximately 10 minutes waiting time for acknowledgement
At the Branch’s Counter (for general enquiries that require a follow-up) Within 3 working days
To Respond to a Telephone Call (for general enquiries with no follow-up) Immediately
To Respond to a Telephone (for general enquiries that require a follow-up) Up to 3 working days from the date of the first call
To Acknowledge an Email Automatically or within 24 working hours
To Respond via Email Within 3 days from the date of receipt
Acknowledgement Period for a Complaint Within 24 hours on a working day
Response Period for a Complaint Up to 14 calendar days from the date of receipt of a complaint
Financing Application Turnaround Period U to 5 working days

Redress and Grievance

For complaints

If you have any complaints related to the personal loan products, you can reach out to the bank officials. Find the contact information below:

Postal Address:

P.O. BOX 12938,

50794 Kuala Lumpur

Telephone Number: +603 2178 8888

Fax: +603 2171 3171

Email Address: customercare@ambankgroup.com

For Further Escalation

Contact the Bank Negara Malaysia LINK or TELELINK department through the following channels:

Postal Address:

Block D

Bank Negara Malaysia

Jalan Dato’ Onn

50480 Kuala Lumpur

Telephone Number: 1 300 88 5465

Use these numbers and addresses to contact the customer support cell of the bank. Through these channels, you can resolve your general queries as well as your complaints related to the bank products.

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