Cash woes? A personal loan to the rescue!

AmBank Islamic Personal Loan Customer Care

AmBank Islamic provides banking services in Islamic personal banking divisions, such as personal financing, credit cards, and fixed deposits. The bank offers two personal financing plans based on Islamic banking principles: Personal Financing-i and AmMoneyLine-i.

For your queries and complaints about the personal financing products, you can contact the bank’s customer service department in Malaysia. Read further to find out the contact details for the department.

Customer Care Numbers

AmBank Group’s 24/7 Contact Centre +603 2178 8888

Customer Care Email ID

Email Address (For queries and general information): customercare@ambankgroup.com

Website: www.ambank.com.my

Fax: 603 2171 3171

Headquarters Address

AmBank Islamic Berhad

Level 45

Menara AmBank

No.8, Jalan Yap Kwan Seng

50450 Kuala Lumpur

Telephone Number: +60 3 2178 8888

Branches and Contact Details

Branch/Region (Full-Fledged Islamic Branches) Contact Number
Bandar BaruBangi
  • 03-8925 1124
  • 03-8926 9728
  • 03-8925 3313
  • 03-8925 6903
Putrajaya
  • 03-8888 3898
  • 03-8889 5241
  • 03-8889 5298
UIA Gombak
  • 03-6185 6577
  • 03-6185 6581

Banking Hours

Branch/Region(Full-Fledged Islamic Branches) Working Hours
Bandar BaruBangi
  • Monday to Thursday: 9:00 a.m. to 4:30 p.m.
  • Friday: 9:00 a.m. to 4:00 p.m.
  • On Friday, business closed between 1:00 p.m. and 2:00 p.m. for prayers
  • Branch remains closed on Saturday, Sunday, and Public Holidays
Putrajaya
  • Monday to Thursday: 10:00 a.m. to 4:30 p.m.
  • Friday: 10:00 a.m. to 4:30 p.m.
  • On Friday, business closed between 1:00 p.m. and 2:00 p.m. for prayers
  • Saturday: 10:00 a.m. to 12:30 p.m. (branch remains open on all Saturdays, except for public holidays)
  • Sunday: 10:00 a.m. to 1:00 p.m. (branch remains open on all Sundays, expect for public holidays)
UIA Gombak
  • Monday to Thursday: 9:00 a.m. to 4:30 p.m.
  • Friday: 9:00 a.m. to 4:00 p.m.
  • On Friday, business closed between 1:00 p.m. and 2:00 p.m. for prayers
  • (Branch remains closed on Saturday, Sunday, and public holidays)

Customer Waiting Duration

Time Taken at a Branch’s Counter (For general enquiries) Approximately 10 minutes waiting time for acknowledgement
Time Taken at a Branch’s Counter (For general enquiries that require a follow-up) Within 3 working days
Time Taken to Respond to a Telephone Call (For general enquiries with no follow-up) Immediately
Time Taken to Respond to a Telephone (For general enquiries that require a follow-up) Up to 3 working days from the date of the first call
Time Taken to Acknowledge an Email Automatically or within 24 working hours
Time Taken to Respond via Email Within 3 days from the date of receipt
Acknowledgement Period for a Complaint Within 24 hours on a working day
Response Period for a Complaint Within 14 calendar days from the date of receipt of a complaint
Financing Application Turnaround Period Within 5 working days

Redress and Grievance

For any complaints and redress regarding the personal financing products, you can contact the bank representatives. Find out the contact information:

Postal Address:

P.O. BOX 12938,

50794 Kuala Lumpur

Telephone Number: +603 2178 8888

Fax: +603 2171 3171

Email Address: customercare@ambankgroup.com

For Further Escalation

Contact the Bank Negara Malaysia LINK or TELELINK department through the following channels:

Postal Address:

Block D

Bank Negara Malaysia

JalanDato’Onn

50480 Kuala Lumpur

Telephone Number: 1 300 88 5465

Contact an associated division of the customer service centre of AmBank Islamic for your queries and complaints. Follow the procedure suggested by the bank representatives to solve your concerns quickly.

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