Cash woes? A personal loan to the rescue!
  • AmBank Islamic Personal Loan Customer Care

    AmBank Islamic provides banking services in Islamic personal banking divisions, such as personal financing, credit cards, and fixed deposits. The bank offers two personal financing plans based on Islamic banking principles: Personal Financing-i and AmMoneyLine-i.

    For your queries and complaints about the personal financing products, you can contact the bank’s customer service department in Malaysia. Read further to find out the contact details for the department.

    Customer Care Numbers

    AmBank Group’s 24/7 Contact Centre +603 2178 8888

    Customer Care Email ID

    Email Address (For queries and general information): customercare@ambankgroup.com

    Website: www.ambank.com.my

    Fax: 603 2171 3171

    Headquarters Address

    AmBank Islamic Berhad

    Level 45

    Menara AmBank

    No.8, Jalan Yap Kwan Seng

    50450 Kuala Lumpur

    Telephone Number: +60 3 2178 8888

    Branches and Contact Details

    Branch/Region (Full-Fledged Islamic Branches) Contact Number
    Bandar BaruBangi
    • 03-8925 1124
    • 03-8926 9728
    • 03-8925 3313
    • 03-8925 6903
    Putrajaya
    • 03-8888 3898
    • 03-8889 5241
    • 03-8889 5298
    UIA Gombak
    • 03-6185 6577
    • 03-6185 6581

    Banking Hours

    Branch/Region(Full-Fledged Islamic Branches) Working Hours
    Bandar BaruBangi
    • Monday to Thursday: 9:00 a.m. to 4:30 p.m.
    • Friday: 9:00 a.m. to 4:00 p.m.
    • On Friday, business closed between 1:00 p.m. and 2:00 p.m. for prayers
    • Branch remains closed on Saturday, Sunday, and Public Holidays
    Putrajaya
    • Monday to Thursday: 10:00 a.m. to 4:30 p.m.
    • Friday: 10:00 a.m. to 4:30 p.m.
    • On Friday, business closed between 1:00 p.m. and 2:00 p.m. for prayers
    • Saturday: 10:00 a.m. to 12:30 p.m. (branch remains open on all Saturdays, except for public holidays)
    • Sunday: 10:00 a.m. to 1:00 p.m. (branch remains open on all Sundays, expect for public holidays)
    UIA Gombak
    • Monday to Thursday: 9:00 a.m. to 4:30 p.m.
    • Friday: 9:00 a.m. to 4:00 p.m.
    • On Friday, business closed between 1:00 p.m. and 2:00 p.m. for prayers
    • (Branch remains closed on Saturday, Sunday, and public holidays)

    Customer Waiting Duration

    Time Taken at a Branch’s Counter (For general enquiries) Approximately 10 minutes waiting time for acknowledgement
    Time Taken at a Branch’s Counter (For general enquiries that require a follow-up) Within 3 working days
    Time Taken to Respond to a Telephone Call (For general enquiries with no follow-up) Immediately
    Time Taken to Respond to a Telephone (For general enquiries that require a follow-up) Up to 3 working days from the date of the first call
    Time Taken to Acknowledge an Email Automatically or within 24 working hours
    Time Taken to Respond via Email Within 3 days from the date of receipt
    Acknowledgement Period for a Complaint Within 24 hours on a working day
    Response Period for a Complaint Within 14 calendar days from the date of receipt of a complaint
    Financing Application Turnaround Period Within 5 working days

    Redress and Grievance

    For any complaints and redress regarding the personal financing products, you can contact the bank representatives. Find out the contact information:

    Postal Address:

    P.O. BOX 12938,

    50794 Kuala Lumpur

    Telephone Number: +603 2178 8888

    Fax: +603 2171 3171

    Email Address: customercare@ambankgroup.com

    For Further Escalation

    Contact the Bank Negara Malaysia LINK or TELELINK department through the following channels:

    Postal Address:

    Block D

    Bank Negara Malaysia

    JalanDato’Onn

    50480 Kuala Lumpur

    Telephone Number: 1 300 88 5465

    Contact an associated division of the customer service centre of AmBank Islamic for your queries and complaints. Follow the procedure suggested by the bank representatives to solve your concerns quickly.

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