Cash woes? A personal loan to the rescue!

Bank Islam Personal Loan Customer Care

Bank Islam Malaysia offers various personal financing schemes to its customers at competitive rates. If you are also interested to take up a Personal Financing-i plan with the bank, you can make use of the following contacts to address your queries and making other enquiries.

Customer Care Number

General Line +603 2088 8000
Contact Centre +603 26 900 900

Customer Care Email ID

Email Address: contactcenter@bankislam.com.my

Website: www.bankislam.com.my

Bank Islam Headquarters’ Address

32nd Floor

Menara Bank Islam

No.22, Jalan Perak

50450 Kuala Lumpur

Bank Islam Branches Contact Details

Region/Branch Contact Details
Georgetown 04-262 4724 / 4933 / 5019 / 0626
Kuala Lumpur:
  • Wangsa Maju
  • Universiti Malaya
  • UIAM, Gombak
  • Taman Tun Dr Ismail
  • Taman Melawati
  • Seri Petaling
  • Semarak
  • Selayang
  • Menara TM
  • Menara Bank Islam
  • Medan MARA
  • KL Sentral 2
  • KL Sentral
  • Jalan Tun Razak
  • Jalan Chan Sow Lin
  • Central
  • Bukit Damansara
  • Bandar Wawasan
  • Bandar Tasik Permaisuri
  • Bandar Sri Damansara
  • 03-4142 7733 / 7886 / 8204
  • 03-7960 8934 / 7429 / 6235
  • 03-6185 3150 / 3262 / 3282
  • 03-7726 5744 / 03-7728 7894 / 5270
  • 03-4107 7800 / 6842 / 6852
  • 03-9056 2939 / 2943 / 2969
  • 03-2681 0042 / 0049 / 0057
  • 03-6135 2655 / 2934 / 2935
  • 03-2240 2020 / 0296
  • 03-2161 0073/ 0076/ 2166 0797
  • 03-2691 9079 / 9082 / 9086 / 9088
  • 03-2273 3151 / 3152 / 3153
  • 03-2274 9878 / 9899 / 9901 / 6430
  • 03-2161 1333 / 1340 / 1341
  • 03-9223 5001 / 5002 / 5003
  • 03-2688 2745
  • 03-2092 1064 / 1066 / 1067
  • 03-2694 8175 / 8192 / 8244
  • 03-9171 4818 / 5078 / 7245
  • 03-6273 5001 / 5002 / 5003
Ipoh:
  • Selayang
  • Meru Raya
  • 03-6135 2655 / 2934 / 2935
  • 05-527 7701 / 7702 / 7703
  • 05-255 3866 / 3867 / 3868
Kuching:
  • Simpang-Tiga
  • Kuching
  • East Malaysia Regional office
  • 082-453 716 / 726 / 736
  • 082-412 259 / 413 229 / 414 159 / 417 289
  • 082-425 118 / 235 419 / 416 215
Johor Bahru:
  • Tampoi
  • Southern Regional Office
  • Johor Bahru
  • IFSC Johor Bahru
  • Austin Height
  • Aero Mall
  • 07-234 5228 / 5229 / 8785
  • 07-225 8800
  • 07-224 0242 / 0244 / 0272
  • 07-223 7030/ 7031
  • 07-364 3070 / 3081 / 3293
  • 07-598 5975/ 5977
Kota Kinabalu:
  • Kota Kinabalu
  • Alamesra
  • 088-447 285 / 306 / 312 / 314
  • 088-487 978 / 975 / 976
Shah Alam:
  • UiTM Shah Alam
  • Shah Alam
  • Setia Alam
  • Section 18, Shah Alam
  • Denai Alam
  • Bukit Jelutong
  • 03-5510 4194/ 4196
  • 03-5510 1481 / 1492 / 4509
  • 03-3358 1359 / 8413 / 7347
  • 03-5541 0250 / 0255
  • 03-7734 0726 / 1750 / 1846
  • 03-7847 3710 / 3711 / 3712
Melaka:
  • Masjid Tanah
  • Jasin
  • Bandar Melaka
  • Banda Kaba
  • Ayer Keroh
  • 06-384 5108 / 5215 / 5217
  • 06-529 5301 / 5302 / 5303
  • 06–284 1366 / 1367 / 1368
  • 06-288 0425 / 0426 / 0427
  • 06-232 0986/ 1273/ 6559
Alor Setar:
  • Persiaran Sultan Abdul Hamid
  • Alor Setar
  • 04-772 8800 / 5818 / 771 6575
  • 04-733 5126 / 5136 / 731 9813
Miri
  • 085-415 422 / 424 / 425

Bank Islam Banking Hours

  • Monday to Thursday: 9:30 a.m. to 4:30 p.m.
  • Friday: 9:30 a.m. to 12:30 p.m. and 2:30 p.m. to 4:30 p.m.

Bank Islam Customer Waiting Duration

At Bank’s Branch Counter Service Up to 10 minutes of waiting time
Loan Product Application Turnaround Time Up to 5 working days
At-counter Response Period (if follow-up is required) Up to 3 working days from the date of the first visit
Acknowledgement Period for an Email (general enquiry) Maximum of 24 working hours
Response to an email (about any query) Up to 3 working days (if a query is not complicated)
Response Period for an Email (general enquiry) Up to 3 working days from the date of receipt of an enquiry (if the enquiry is not complex)
Acknowledgement Period for an Email (complaint) 1 working day
Response Period for an Email (complaint) Up to 14 calendar days from the date of receipt

Redress and Grievance

Bank Islam’s customer care department receives and logs any complaints about the products of the bank. You can contact the bank officials to register your complaint on following numbers:

For Complaints:

  • Contact Centre: +603 26 900 900
  • Postal Address:

Customer Care Department

Level 17, Menara Bank Islam

No. 22, Jalan Perak

50450 Kuala Lumpur

Fax: 03-2782 1337

Email Address: customercare@bankislam.com.my

  • You can also fill in a Customer Feedback Form available on the official website of the bank.

For Further Escalation:

If you are not satisfied by the response of the bank for your complaint or queries, you can escalate the matter to BNM and Ombudsman for Financial Services (OFS) which act as alternate avenues. Here are the details for them:

  • BNMLINK

Laman Informasi Nasihat dan Khidmat (LINK)

Tingkat Bawah, Blok D

Bank Negara Malaysia

Peti Surat 10922

50929 Kuala Lumpur

BNM TELELINK: 1-300-88-5465 (LINK)

Fax: 603-2174 1515

Email Address: bnmtelelink@bnm.gov.my

Website: www.bnm.gov.my

  • Ombudsman for Financial Services (earlier known as Financial Mediation Bureau)

Level 14, Main Block Menara Takaful Malaysia

No.4, Jalan Sultan Sulaiman 50000, Kuala Lumpur

Telephone: 603-2272 2811

Fax: 603-2272 1577

Website: www.ofs.org.my

Bank Islam Integrity Hotline

The bank has set up a special hotline for any complaints related to embezzlement, corruption, etc. that involves bank employees. You can contact the associated officials on the following number:

Bank Islam Integrity Hotline 1800-22-0091

Use the above given networks for your queries and complaints related to the bank’s personal financing products. Also, for any complaints related to the banking services, feel free to reach out to the Bank Islam representatives at any time of the day.

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