Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Bank Muamalat Personal Loan Customer Care

    Bank Muamalat Malaysia Berhad offers Personal Financing-i at competitive profit rates. Applicable tenures provided are up to 10 years. If you are looking for any additional information about the personal financing packages by the bank, contact the Customer Service Department. Here’s all the information about Bank Muamalat Personal Loan Customer Care.

    Customer Care Number

    Customer Care Centre (active 24x7)
    • 1300-88 8787 (for local calls)
    • +603-2600 5500 (for overseas calls)

    Customer Care Email

    Email Address: feedback@muamalat.com.my

    Website: www.muamalat.com.my/

    Headquarters Postal Address

    Bank Muamalat Malaysia Berhad

    Ibu Pejabat,

    Menara Bumiputra

    21 Jalan Melaka

    50100 Kuala Lumpur 

    Telephone: +603 2698 8787

    Branches Contact Details

    Region/Branch Contact Number
    Wilayah Persekutuan (Federal territories):
    • Jalan Melaka
    • Jalan Ipoh
    • Sungai Besi
    • Jalan TAR
    • Putrajaya
    • Taman Melawati
    • Alam Damai
    1300-88-8787
    Selangor:
    • Bandar Baru Bangi
    • Batu Caves
    • Glenmarie, Shah Alam
    • Kajang
    • Kelang
    • Petaling Jaya
    • Rawang
    • Shah Alam, PKNS
    • Laman Seri
    • Subang Jaya
    • Universiti Islam Antarabangsa (UIA)
    • Ampang Point
    1300-88-8787
    Negeri Sembilan:
    • Seremban
    • Port Dickson
    • Gemas
    1300-88-8787
    Melaka:
    • Taman Cheng Baru
    • Taman Sinn
    1300-88-8787
    Johor:
    • Batu Pahat
    • Johor Bahru
    • Johor Jaya
    • Kluang
    • Kulai Jaya
    • Segamat
    • Taman Universiti
    • UTHM
    • Kota Tinggi
    1300-88-8787
    Terengganu
    • Kuala Terengganu
    • Kampung Raja
    1300-88-8787
    Kelantan:
    • Jalan Sultan Yahya Petra
    • Kota Bharu
    • Jeli
    • Kok Lanas
    • Tanah Mehrah
    • Gua Musang
    1300-88-8787
    Perak:
    • Ipoh
    • Parit Buntar
    • Seri Manjung
    • Taiping
    1300-88-8787
    Kedah:
    • Alor Star
    • Kulim
    • Sungai Petani
    • Souq Al-Bukhary
    1300-88-8787
    Penang:
    • Bayan Baru
    • Seberang Jaya
    • Lebuh Pantai
    1300-88-8787
    Perlis:
    • Kangar
    1300-88-8787
    Pahang:
    • Kuantan
    • Mentakab
    • Pekan
    • Temerloh
    1300-88-8787
    Sarawak:
    • Bintulu
    • Kuching
    • Miri
    1300-88-8787
    Sabah:
    • Kota Kinabalu
    • Labuan
    • Tawau
    1300-88-8787
    Trade Finance Centre 1300-88-8787
    Muamalat Business Centre (Northern Region) 1300-88-8787
    Representative Commercial Building (East Coast) 1300-88-8787

    Working Hours

    • Monday to Thursday: 9:30 a.m. to 4:30 a.m.
    • Friday: 9:15 a.m. to 12:30 p.m. and 2:30 p.m. to 4:15 p.m. (Closed between 12:30 p.m. to 2:30 p.m.)

    Customer Waiting Duration

    At-Counter Serving Time
    • Waiting time: Up to 10 minutes
    • Serving time: Up to 20 minutes
    At-Counter Response Period (if Follow-up is required) Up to 3 working days from the date of the first visit
    Acknowledgement Period for an Email (general enquiry) Up to of 24 working hours
    Response Period for an Email (general enquiry) Up to 3 working days from the date of receipt of enquiry
    Acknowledgement Period for a Complaint Up to 24 hours on a working day
    Response Period for a Complaint Up to 14 calendar days from the date of receipt of the complaint

    Redress and Grievance

    For complaint

    • Telephone: 1300-88-8787 (Customer Care Centre)
    • Visit a bank’s branch and register your complaint

    For further escalation:

    If you are not satisfied by the bank’s resolution regarding your complaint, you can use the following channels to escalate the issue(s):

    • Ombudsman for Financial Services

    Level 14, Main Block Menara Takaful Malaysia

    No. 4, Jalan Sultan Sulaiman

    50000 Kuala Lumpur

    Telephone: 03-22722811 Fax: 03-22745752

    • Bank Negara Malaysia Berhad (BNM)

    Unit Pengurusan Aduan and Khidmat Nasihat

    Jabatan Komunikasi Korporat

    Bank Negara Malaysia

    Jalan Dato' Onn, 50480 Kuala Lumpur

    Email Address: bnmtelelink@bnm.gov.com.my

    Toll Free Number: 1-300-88-5465

    Go through the mentioned customer care channels if you have any queries regarding the bank’s personal loan/financing products. Make most of the customer support services offered to get the best out of your banking transactions.

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