Cash woes? A personal loan to the rescue!

Bank Muamalat Personal Loan Customer Care

Bank Muamalat Malaysia Berhad offers Personal Financing-i at competitive profit rates. Applicable tenures provided are up to 10 years. If you are looking for any additional information about the personal financing packages by the bank, contact the Customer Service Department. Here’s all the information about Bank Muamalat Personal Loan Customer Care.

Customer Care Number

Customer Care Centre (active 24x7)
  • 1300-88 8787 (for local calls)
  • +603-2600 5500 (for overseas calls)

Customer Care Email

Email Address: [email protected]

Website: www.muamalat.com.my/

Headquarters Postal Address

Bank Muamalat Malaysia Berhad

Ibu Pejabat,

Menara Bumiputra

21 Jalan Melaka

50100 Kuala Lumpur 

Telephone: +603 2698 8787

Branches Contact Details

Region/Branch Contact Number
Wilayah Persekutuan (Federal territories):
  • Jalan Melaka
  • Jalan Ipoh
  • Sungai Besi
  • Jalan TAR
  • Putrajaya
  • Taman Melawati
  • Alam Damai
1300-88-8787
Selangor:
  • Bandar Baru Bangi
  • Batu Caves
  • Glenmarie, Shah Alam
  • Kajang
  • Kelang
  • Petaling Jaya
  • Rawang
  • Shah Alam, PKNS
  • Laman Seri
  • Subang Jaya
  • Universiti Islam Antarabangsa (UIA)
  • Ampang Point
1300-88-8787
Negeri Sembilan:
  • Seremban
  • Port Dickson
  • Gemas
1300-88-8787
Melaka:
  • Taman Cheng Baru
  • Taman Sinn
1300-88-8787
Johor:
  • Batu Pahat
  • Johor Bahru
  • Johor Jaya
  • Kluang
  • Kulai Jaya
  • Segamat
  • Taman Universiti
  • UTHM
  • Kota Tinggi
1300-88-8787
Terengganu
  • Kuala Terengganu
  • Kampung Raja
1300-88-8787
Kelantan:
  • Jalan Sultan Yahya Petra
  • Kota Bharu
  • Jeli
  • Kok Lanas
  • Tanah Mehrah
  • Gua Musang
1300-88-8787
Perak:
  • Ipoh
  • Parit Buntar
  • Seri Manjung
  • Taiping
1300-88-8787
Kedah:
  • Alor Star
  • Kulim
  • Sungai Petani
  • Souq Al-Bukhary
1300-88-8787
Penang:
  • Bayan Baru
  • Seberang Jaya
  • Lebuh Pantai
1300-88-8787
Perlis:
  • Kangar
1300-88-8787
Pahang:
  • Kuantan
  • Mentakab
  • Pekan
  • Temerloh
1300-88-8787
Sarawak:
  • Bintulu
  • Kuching
  • Miri
1300-88-8787
Sabah:
  • Kota Kinabalu
  • Labuan
  • Tawau
1300-88-8787
Trade Finance Centre 1300-88-8787
Muamalat Business Centre (Northern Region) 1300-88-8787
Representative Commercial Building (East Coast) 1300-88-8787

Working Hours

  • Monday to Thursday: 9:30 a.m. to 4:30 a.m.
  • Friday: 9:15 a.m. to 12:30 p.m. and 2:30 p.m. to 4:15 p.m. (Closed between 12:30 p.m. to 2:30 p.m.)

Customer Waiting Duration

At-Counter Serving Time
  • Waiting time: Up to 10 minutes
  • Serving time: Up to 20 minutes
At-Counter Response Period (if Follow-up is required) Up to 3 working days from the date of the first visit
Acknowledgement Period for an Email (general enquiry) Up to of 24 working hours
Response Period for an Email (general enquiry) Up to 3 working days from the date of receipt of enquiry
Acknowledgement Period for a Complaint Up to 24 hours on a working day
Response Period for a Complaint Up to 14 calendar days from the date of receipt of the complaint

Redress and Grievance

For complaint

  • Telephone: 1300-88-8787 (Customer Care Centre)
  • Visit a bank’s branch and register your complaint

For further escalation:

If you are not satisfied by the bank’s resolution regarding your complaint, you can use the following channels to escalate the issue(s):

  • Ombudsman for Financial Services

Level 14, Main Block Menara Takaful Malaysia

No. 4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

Telephone: 03-22722811 Fax: 03-22745752

  • Bank Negara Malaysia Berhad (BNM)

Unit Pengurusan Aduan and Khidmat Nasihat

Jabatan Komunikasi Korporat

Bank Negara Malaysia

Jalan Dato' Onn, 50480 Kuala Lumpur

Email Address: [email protected]

Toll Free Number: 1-300-88-5465

Go through the mentioned customer care channels if you have any queries regarding the bank’s personal loan/financing products. Make most of the customer support services offered to get the best out of your banking transactions.

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