• BSN Personal Loan Customer Care

    BSN offers a range of financial products to its customers. Personal loans are one of these consumer baking products. To address to the queries and doubts of its customers for multiple personal loan plans, BSN has a customer support centre.

    Read further and find out the contact details for the various customer service departments for BSN Malaysia.

    Customer Care Number

    Customer Service Centre (24/7 Active)
    • 1300 88 1900
    • +603-2613 1900 (for overseas calls)
    • Fax: 03-2613 1888 (for general calls)

    Customer Care Email

    Email Address: customercare@bsn.my

    Website: www.mybsn.com.my

    BSN Headquarters Address

    Bank SimpananNasional

    Wisma BSN

    117, JalanAmpang

    50450 Kuala Lumpur

    Telephone Number: +6 03 2162 3222

    BSN Branches and Contact Details

    Branch/Region Contact Details
    Johor Main Branch 07-2083555
    Kedah Main Branch 04-7740444
    Kelantan Main Branch (Islamic Banking) 09-7457070
    Kuala Lumpur Main Branch 03-21623222
    Labuan Branch 08-7416381
    Melaka Main Branch 06-2895800
    Negeri Sembilan Main Branch 06-7686500
    Pahang Main Branch 09-5650565
    Perak Main Branch 05-245 2222
    Pulau Pinang Main Branch 04-2226400
    Putrajaya Branch 03-88901181
    Selangor Main Branch 03-55198333
    Sarawak Main Branch 082-244749
    Terengganu Main Branch 09-6227622

    BSN Branch Working Hours

    Peninsular:

    All states except for Kelantan, Terengganu and Johor

    Monday to Thursday: 9:00 a.m. to 4:45 p.m.

    Friday: 9:00 a.m. to 5:00 p.m. (Rest Time between 12:00 p.m. and 2.00 p.m.)

    Kelantan, Terengganu and Johor

    Sunday to Wednesday: 9:00 a.m. to 4:45 p.m.

    Thursday: 9:00 a.m. to 4:30 p.m.

    Sabah

    Monday to Thursday: 8:30 a.m. to 4:15 p.m.

    Friday: 8:30 a.m. to 4:30 p.m. (Rest Time between 12:30 p.m. and 2.30 p.m.)

    Sarawak

    Monday to Thursday: 8:30 a.m. to 4:15 p.m.

    Friday: 8:30 a.m. to 4:30 p.m. (Rest Time between 12:00 p.m. and 2.00 p.m.)

    RTC, Gopeng Perak

    Monday to Thursday: 9:00 a.m. to 4:45 p.m.

    Friday: 9:00 a.m. to 5:00 p.m. (Rest Period between 12:30 p.m. to 2:30 p.m.)

    RTC Kota Bharu, Kelantan

    Sunday to Wednesday: 9:00 a.m. to 4:45 p.m.

    Thursday: 9:00 a.m. to 4:30 p.m.

    UTC Melaka and UTC Pudu Sentral

    Monday to Thursday: 9:00 a.m. to 4:45 p.m.

    Friday: 9:00 a.m. to 5:00 p.m. (Rest Time between 12:30 p.m. to 2:30 p.m.)

    Saturday and Sunday (Only for UTC Melaka): 9:00 a.m. to 4:45 p.m.

    Redress and Grievance

    Contact the BSN Bank representatives for your complaints and redress through the following modes:

    For complaints

    • BSN Contact Centre Telephone Number: 1300-88-1900 / +603-2613 1900 (Overseas)
    • Fax the complaint letter to: +603-2613 1888
    • Email Address: customercare@bsn.com.my
    • Log in to MyBSN and send a secured message to the bank through a secured inbox

    For Further Escalation

    Write to:

    Head, Complaint Management Unit

    Strategic Communications

    Wisma BSN, 117

    Jalan Ampang

    50450 Kuala Lumpur

    Redress

    Seek the revaluation of the following redress channels if you are not satisfied by the bank’s response.

    • Ombudsman for Financial Services (OFS)

    Complaint Management Unit

    Ombudsman for Financial Services (OFS)

    Level 14, Main Block,

    Menara Takaful Malaysia

    No.4, Jalan Sultan Sulaiman

    50000 Kuala Lumpur.

    Telephone Number: 03 - 2272 2811

    Fax: 03 -2272 1577

    E-mail Address: enquiry@ofs.org.my

    Website: www.ofs.org.my

    • Bank Negara Malaysia (BNM)

    Laman Informasi Nasihat dan Khidmat (BNMLINK)

    (Customer Service Centre)

    Ground Floor Block D

    Jalan Dato’ Onn

    50480 Kuala Lumpur

    Telephone Number: 1300-88-5465

    Website: www.bnm.gov.my

    Email Address: bnmtelelink@bnm.gov.my

    Reach out to these various customer service departments of BSN, if you are looking for more information. Moreover, you should go through proper channels and registration procedure if you want to report any complaint against your banking products.

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