Cash woes? A personal loan to the rescue!

BSN Personal Loan Customer Care

BSN offers a range of financial products to its customers. Personal loans are one of these consumer baking products. To address to the queries and doubts of its customers for multiple personal loan plans, BSN has a customer support centre.

Read further and find out the contact details for the various customer service departments for BSN Malaysia.

Customer Care Number

Customer Service Centre (24/7 Active)
  • 1300 88 1900
  • +603-2613 1900 (for overseas calls)
  • Fax: 03-2613 1888 (for general calls)

Customer Care Email

Email Address: customercare@bsn.my

Website: www.mybsn.com.my

BSN Headquarters Address

Bank SimpananNasional

Wisma BSN

117, JalanAmpang

50450 Kuala Lumpur

Telephone Number: +6 03 2162 3222

BSN Branches and Contact Details

Branch/Region Contact Details
Johor Main Branch 07-2083555
Kedah Main Branch 04-7740444
Kelantan Main Branch (Islamic Banking) 09-7457070
Kuala Lumpur Main Branch 03-21623222
Labuan Branch 08-7416381
Melaka Main Branch 06-2895800
Negeri Sembilan Main Branch 06-7686500
Pahang Main Branch 09-5650565
Perak Main Branch 05-245 2222
Pulau Pinang Main Branch 04-2226400
Putrajaya Branch 03-88901181
Selangor Main Branch 03-55198333
Sarawak Main Branch 082-244749
Terengganu Main Branch 09-6227622

BSN Branch Working Hours

Peninsular:

All states except for Kelantan, Terengganu and Johor

Monday to Thursday: 9:00 a.m. to 4:45 p.m.

Friday: 9:00 a.m. to 5:00 p.m. (Rest Time between 12:00 p.m. and 2.00 p.m.)

Kelantan, Terengganu and Johor

Sunday to Wednesday: 9:00 a.m. to 4:45 p.m.

Thursday: 9:00 a.m. to 4:30 p.m.

Sabah

Monday to Thursday: 8:30 a.m. to 4:15 p.m.

Friday: 8:30 a.m. to 4:30 p.m. (Rest Time between 12:30 p.m. and 2.30 p.m.)

Sarawak

Monday to Thursday: 8:30 a.m. to 4:15 p.m.

Friday: 8:30 a.m. to 4:30 p.m. (Rest Time between 12:00 p.m. and 2.00 p.m.)

RTC, Gopeng Perak

Monday to Thursday: 9:00 a.m. to 4:45 p.m.

Friday: 9:00 a.m. to 5:00 p.m. (Rest Period between 12:30 p.m. to 2:30 p.m.)

RTC Kota Bharu, Kelantan

Sunday to Wednesday: 9:00 a.m. to 4:45 p.m.

Thursday: 9:00 a.m. to 4:30 p.m.

UTC Melaka and UTC Pudu Sentral

Monday to Thursday: 9:00 a.m. to 4:45 p.m.

Friday: 9:00 a.m. to 5:00 p.m. (Rest Time between 12:30 p.m. to 2:30 p.m.)

Saturday and Sunday (Only for UTC Melaka): 9:00 a.m. to 4:45 p.m.

Redress and Grievance

Contact the BSN Bank representatives for your complaints and redress through the following modes:

For complaints

  • BSN Contact Centre Telephone Number: 1300-88-1900 / +603-2613 1900 (Overseas)
  • Fax the complaint letter to: +603-2613 1888
  • Email Address: customercare@bsn.com.my
  • Log in to MyBSN and send a secured message to the bank through a secured inbox

For Further Escalation

Write to:

Head, Complaint Management Unit

Strategic Communications

Wisma BSN, 117

Jalan Ampang

50450 Kuala Lumpur

Redress

Seek the revaluation of the following redress channels if you are not satisfied by the bank’s response.

  • Ombudsman for Financial Services (OFS)

Complaint Management Unit

Ombudsman for Financial Services (OFS)

Level 14, Main Block,

Menara Takaful Malaysia

No.4, Jalan Sultan Sulaiman

50000 Kuala Lumpur.

Telephone Number: 03 - 2272 2811

Fax: 03 -2272 1577

E-mail Address: enquiry@ofs.org.my

Website: www.ofs.org.my

  • Bank Negara Malaysia (BNM)

Laman Informasi Nasihat dan Khidmat (BNMLINK)

(Customer Service Centre)

Ground Floor Block D

Jalan Dato’ Onn

50480 Kuala Lumpur

Telephone Number: 1300-88-5465

Website: www.bnm.gov.my

Email Address: bnmtelelink@bnm.gov.my

Reach out to these various customer service departments of BSN, if you are looking for more information. Moreover, you should go through proper channels and registration procedure if you want to report any complaint against your banking products.

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