• CIMB Personal Loan Customer Care

    CIMB Bank Berhad provides its customers with a number of financial products – personal loans being one of the major offerings.

    If you have any queries or complaints related to the personal loan products offered by the bank, you can contact its customer care department. Let’s find out more about CIMB’s customer support network.

    Customer Care Number

    Customer Contact Centre +603 6204 7788 (local and overseas)
    Preferred Call Centre
    • 1 300 885 300 (local)
    • +603 2295 6888 (overseas)
    • +603 2296 0345 (fax)

    Customer Care Email

    • Email Address: callcentre@cimb.com
    • Website: www.cimbbank.com.my
    • Internet Banking: www.cimbclicks.com.my

    CIMB Bank Headquarters Address

    13th Floor, Menara CIMB

    Jalan Stesen Sentral 2

    Kuala Lumpur Sentral

    50740 Kuala Lumpur

    Malaysia

    CIMB Bank Branches Contact Details

    Region/Branch Contact Details
    Kuala Lumpur 603 6204 7788
    Johor
    Selangor
    Melaka
    Sabah
    Sarawak

    CIMB Bank Customer Waiting Duration

    At Bank’s Branch Counter Service Waiting time of approximately 10 minutes
    At-counter Response Period (when follow-up is not required) Maximum of 20 minutes
    At-counter Response Period (if follow-up is required) Within 3 working days from the date of the first visit
    Response to a Telephone Call (if no follow-up is required) Immediate
    Response to a Telephone Call (if follow-up is required) Within 3 working days from the date of first telephone call
    Response to a Fax or Letter Bank provides timeframe to a customer
    Acknowledgement Period for an Email (general enquiry) Within 24 working hours
    Response Period for an Email (general enquiry) Within 3 working days from the date of receipt of an enquiry
    Acknowledgement Period for an Email (complaint) Within 24 hours on a working day
    Response Period for an Email (complaint) Within 14 calendar days from the date of receipt of a complaint

    CIMB Bank Redress and Grievance

    For complaints

    Telephone Number: +603 6204 7788 (local and overseas)

    Email Address: callcentre@cimb.com

    For further escalation

    Write to:

    Ms Chen Yen Ling

    Head, Customer Resolution Unit

    CIMB Bank Berhad

    Level 19, Menara Bumiputera Commerce

    No. 11 Jalan Raja Laut

    50350 Kuala Lumpur

    Email Address: CRU@cimb.com (Attention: Ms Chen Yen Ling / Puan Mizahani Othman)

    Contact Bank Negara Malaysia LINK or TELELINK at:

    Block D, Bank Negara Malaysia

    Jalan Dato' Onn

    50480 Kuala Lumpur

    Telephone Number: 1-300-88-5465

    Fax: 03-21741515

    Email Address: bnmtelelink@bnm.gov.my

    For Redressal

    If you are not satisfied with the bank’s resolution for your complaint, you can consider the following channels. You need to provide your CIMB case reference number while furthering your request through these channels.

    • Bank Negara Malaysia (BNM): http://www.bnm.gov.my/bnmlink
    • ABM Connect: http://www.abm.org.my/
    • Agensi Kaunseling Dan Pengurusan Kredit (AKPK): http://www.akpk.org.my
    • Financial Mediation Bureau (FMB): http://www.fmb.org.my
    • Federation of Investment Managers Malaysia (FIMM): http://www.fimm.com.my

    You can go through these channels to get any assistance regarding the personal loan plans of the CIMB bank. Remember to provide all accurate information while registering your queries to the bank officials.

  • reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.