Cash woes? A personal loan to the rescue!

CIMB Personal Loan Customer Care

CIMB Bank Berhad provides its customers with a number of financial products – personal loans being one of the major offerings.

If you have any queries or complaints related to the personal loan products offered by the bank, you can contact its customer care department. Let’s find out more about CIMB’s customer support network.

Customer Care Number

Customer Contact Centre +603 6204 7788 (local and overseas)
Preferred Call Centre
  • 1 300 885 300 (local)
  • +603 2295 6888 (overseas)
  • +603 2296 0345 (fax)

Customer Care Email

  • Email Address: callcentre@cimb.com
  • Website: www.cimbbank.com.my
  • Internet Banking: www.cimbclicks.com.my

CIMB Bank Headquarters Address

13th Floor, Menara CIMB

Jalan Stesen Sentral 2

Kuala Lumpur Sentral

50740 Kuala Lumpur

Malaysia

CIMB Bank Branches Contact Details

Region/Branch Contact Details
Kuala Lumpur 603 6204 7788
Johor
Selangor
Melaka
Sabah
Sarawak

CIMB Bank Customer Waiting Duration

At Bank’s Branch Counter Service Waiting time of approximately 10 minutes
At-counter Response Period (when follow-up is not required) Maximum of 20 minutes
At-counter Response Period (if follow-up is required) Within 3 working days from the date of the first visit
Response to a Telephone Call (if no follow-up is required) Immediate
Response to a Telephone Call (if follow-up is required) Within 3 working days from the date of first telephone call
Response to a Fax or Letter Bank provides timeframe to a customer
Acknowledgement Period for an Email (general enquiry) Within 24 working hours
Response Period for an Email (general enquiry) Within 3 working days from the date of receipt of an enquiry
Acknowledgement Period for an Email (complaint) Within 24 hours on a working day
Response Period for an Email (complaint) Within 14 calendar days from the date of receipt of a complaint

CIMB Bank Redress and Grievance

For complaints

Telephone Number: +603 6204 7788 (local and overseas)

Email Address: callcentre@cimb.com

For further escalation

Write to:

Ms Chen Yen Ling

Head, Customer Resolution Unit

CIMB Bank Berhad

Level 19, Menara Bumiputera Commerce

No. 11 Jalan Raja Laut

50350 Kuala Lumpur

Email Address: CRU@cimb.com (Attention: Ms Chen Yen Ling / Puan Mizahani Othman)

Contact Bank Negara Malaysia LINK or TELELINK at:

Block D, Bank Negara Malaysia

Jalan Dato' Onn

50480 Kuala Lumpur

Telephone Number: 1-300-88-5465

Fax: 03-21741515

Email Address: bnmtelelink@bnm.gov.my

For Redressal

If you are not satisfied with the bank’s resolution for your complaint, you can consider the following channels. You need to provide your CIMB case reference number while furthering your request through these channels.

  • Bank Negara Malaysia (BNM): http://www.bnm.gov.my/bnmlink
  • ABM Connect: http://www.abm.org.my/
  • Agensi Kaunseling Dan Pengurusan Kredit (AKPK): http://www.akpk.org.my
  • Financial Mediation Bureau (FMB): http://www.fmb.org.my
  • Federation of Investment Managers Malaysia (FIMM): http://www.fimm.com.my

You can go through these channels to get any assistance regarding the personal loan plans of the CIMB bank. Remember to provide all accurate information while registering your queries to the bank officials.

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