CIMB Islamic Personal Loan Customer Care

CIMB Islamic, a franchise of CIMB Bank, offers Shariah-compliant banking and finance products like personal financing-i & others in Malaysia. Here’s all the information you need related to CIMB Islamic Bank’s customer services division.

Customer Care Number

Customer Contact Centre +603 6204 7788 (local and overseas)

Customer Care Email

  • Email Address: cimbislamic_callcentre@cimb.com
  • Website: www.cimbislamic.com.my
  • Internet Banking: www.cimbclicks.com.my

CIMB Islamic Headquarters Postal Address

Level 19

Menara Bumiputra Commerce

11 Jalan Raja Laut

50350 Kuala Lumpur

Telephone Number: +603 2619 1188

CIMB Islamic Bank Branches Contact Details

Region/Branch Contact Details
Kuala Lumpur 603 6204 7788
Johor
Selangor
Melaka
Sabah
Sarawak

CIMB Islamic Bank Customer Waiting Duration

At Bank’s Branch Counter Service Waiting time of approximately 10 minutes
At-counter Response Period (when follow-up is not required) Maximum of 20 minutes
At-counter Response Period (if follow-up is required) Up to 3 working days from the date of the first visit
Response to a Telephone Call (if no follow-up is required) Immediate response
Response to a Telephone Call (if follow-up is required) Up to 3 working days from the date of first telephone call
Response to a Fax or Letter Bank provides timeframe to a customer
Acknowledgement Period for an Email (general enquiry) Up to 24 working hours
Response Period for an Email (general enquiry) Up to 3 working days from the date of receipt of an enquiry
Acknowledgement Period for an Email (complaint) Up to 24 hours on a working day
Response Period for an Email (complaint) Up to 14 calendar days from the date of receipt of a complaint

CIMB Islamic Bank Redress and Grievances

For complaints

Contact a CIMB Islamic Bank official to register your complaint related to any product or services. Use the following contact details:

Telephone Number: +603 6204 7788 (Local and Overseas)

Email Address: cimbislamic_callcentre@cimb.com

For further escalation

  • Write to:

Datin Aziyah Omar

Head, Customer Resolution Unit

CIMB Bank Berhad

Level 19, Menara Bumiputera Commerce

No. 11 Jalan Raja Laut

50350 Kuala Lumpur

Email Address: CRU@cimb.com (Attention: Datin Aziyah Omar / Mr. Magendran)

  • Bank Negara Malaysia LINK or TELELINK

Block D, Bank Negara Malaysia

Jalan Dato' Onn

50480 Kuala Lumpur

Telephone Number: 1-300-88-5465

Fax: 03-21741515

Email Address: bnmtelelink@bnm.gov.my

For redressal

If you are unhappy with the bank’s resolution for your grievance, you can go through the following channels. Remember to give your CIMB case reference number to the officials whenever you’re asked to.

  • Bank Negara Malaysia (BNM): http://www.bnm.gov.my/bnmlink
  • ABM Connect: http://www.abm.org.my/
  • Agensi Kaunseling Dan Pengurusan Kredit (AKPK): http://www.akpk.org.my
  • Financial Mediation Bureau (FMB): http://www.fmb.org.my
  • Federation of Investment Managers Malaysia (FIMM): http://www.fimm.com.my

You can take help of these channels whenever you need any additional information about the CIMB Islamic Bank’s personal financing products. You can also register your complaints here and request the bank representatives to resolve your queries.

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