• CIMB Islamic Personal Loan Customer Care

    CIMB Islamic, a franchise of CIMB Bank, offers Shariah-compliant banking and finance products like personal financing-i & others in Malaysia. Here’s all the information you need related to CIMB Islamic Bank’s customer services division.

    Customer Care Number

    Customer Contact Centre +603 6204 7788 (local and overseas)

    Customer Care Email

    • Email Address: cimbislamic_callcentre@cimb.com
    • Website: www.cimbislamic.com.my
    • Internet Banking: www.cimbclicks.com.my

    CIMB Islamic Headquarters Postal Address

    Level 19

    Menara Bumiputra Commerce

    11 Jalan Raja Laut

    50350 Kuala Lumpur

    Telephone Number: +603 2619 1188

    CIMB Islamic Bank Branches Contact Details

    Region/Branch Contact Details
    Kuala Lumpur 603 6204 7788
    Johor
    Selangor
    Melaka
    Sabah
    Sarawak

    CIMB Islamic Bank Customer Waiting Duration

    At Bank’s Branch Counter Service Waiting time of approximately 10 minutes
    At-counter Response Period (when follow-up is not required) Maximum of 20 minutes
    At-counter Response Period (if follow-up is required) Up to 3 working days from the date of the first visit
    Response to a Telephone Call (if no follow-up is required) Immediate response
    Response to a Telephone Call (if follow-up is required) Up to 3 working days from the date of first telephone call
    Response to a Fax or Letter Bank provides timeframe to a customer
    Acknowledgement Period for an Email (general enquiry) Up to 24 working hours
    Response Period for an Email (general enquiry) Up to 3 working days from the date of receipt of an enquiry
    Acknowledgement Period for an Email (complaint) Up to 24 hours on a working day
    Response Period for an Email (complaint) Up to 14 calendar days from the date of receipt of a complaint

    CIMB Islamic Bank Redress and Grievances

    For complaints

    Contact a CIMB Islamic Bank official to register your complaint related to any product or services. Use the following contact details:

    Telephone Number: +603 6204 7788 (Local and Overseas)

    Email Address: cimbislamic_callcentre@cimb.com

    For further escalation

    • Write to:

    Datin Aziyah Omar

    Head, Customer Resolution Unit

    CIMB Bank Berhad

    Level 19, Menara Bumiputera Commerce

    No. 11 Jalan Raja Laut

    50350 Kuala Lumpur

    Email Address: CRU@cimb.com (Attention: Datin Aziyah Omar / Mr. Magendran)

    • Bank Negara Malaysia LINK or TELELINK

    Block D, Bank Negara Malaysia

    Jalan Dato' Onn

    50480 Kuala Lumpur

    Telephone Number: 1-300-88-5465

    Fax: 03-21741515

    Email Address: bnmtelelink@bnm.gov.my

    For redressal

    If you are unhappy with the bank’s resolution for your grievance, you can go through the following channels. Remember to give your CIMB case reference number to the officials whenever you’re asked to.

    • Bank Negara Malaysia (BNM): http://www.bnm.gov.my/bnmlink
    • ABM Connect: http://www.abm.org.my/
    • Agensi Kaunseling Dan Pengurusan Kredit (AKPK): http://www.akpk.org.my
    • Financial Mediation Bureau (FMB): http://www.fmb.org.my
    • Federation of Investment Managers Malaysia (FIMM): http://www.fimm.com.my

    You can take help of these channels whenever you need any additional information about the CIMB Islamic Bank’s personal financing products. You can also register your complaints here and request the bank representatives to resolve your queries.

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