Hong Leong Bank Berhad offers several banking products to the consumers in Malaysia. The bank deals with customers’ queries and complaints through its contact centre and other associated departments. Read further to know the contact details for these channels.
Customer Care Number
| Contact Centre (24/7 Self Service Phone Banking) | 03 7626 8899 |
Customer Care Email
Email Address: hlonline@hlbb.hongleong.com.my
Hong Leong Malaysia Website: www.hlb.com.my
Hong Leong Headquarters Postal Address
Hong Leong Bank
Menara Hong Leong
No. 6, Jalan Damanlela
Bukit Damansara
50490 Kuala Lumpur
Telephone Number: 03-2081 8888
Hong Leong Bank Branches Contact Details
| Region/Branch | Contact Details |
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George Town, Penang:
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Kuala Lumpur:
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Ipoh:
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Kuching:
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Johor Bahru:
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Kota Kinabalu:
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Shah Alam:
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Melaka:
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Alor Setar:
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Miri:
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Hong Leong Bank Working Hours
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Monday to Thursday: (for branches located at various regions)
Working hours start from 9:00 a.m. or 9:15 a.m.
Working hours end at: 4:00 p.m. or 4.30 p.m.
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Saturday: Select branches are operational.
*Call up a branch office on above mentioned numbers or dial the customer service line to find out the exact working hours.
Furthermore, at select branches, the Hong Leong Bank deals with your personal loan applications even after the conventional working hours. Call up the customer care department to find out more about these branches. Carry your NRIC while visiting these branches.
Operating Hours:
Monday to Friday: 9:00 a.m. to 8:00 p.m.
Saturday: 11.00 a.m. to 3:00 p.m.
Hong Leong Bank Customer Waiting Duration
| Acknowledgement at Bank’s Branch Counter | Approximately 5 minutes waiting time |
| At-counter Serving Time | Up to 20 minutes |
| At-counter Response Time for Queries | Up to 4 working days |
| Phone Enquiry | Immediately to a maximum of 4 working days |
| Acknowledgement Period for an Email (General enquiry) | Up to 24 working hours |
| Response Period for an Email (General enquiry) | Up to 4 working days from the date of receipt of an enquiry, depending on the complexity of enquiry |
| Acknowledgement Period for an Email (Complaint) | Within 24 hours on a working day |
| Response Period for an Email (Complaint) | Within 4 calendar days from the date of receipt of a complaint |
Redress and Grievance
For any product-related enquiries, comments, and concerns, you can reach to the representatives of Hong Leong Bank through the following channels:
Service Recovery and Complaint Resolution - Customer Experience
Hong Leong Bank Berhad
13A Floor
Menara Hong Leong
No 6, Jalan Damanlela
Bukit Damansara
50490 Kuala Lumpur
Contact Centre: 03-7626 8899
Facsimile: 03-7946 8888
Email Address: HLOnline@hlbb.hongleong.com.my
For further escalation
If you are not fully satisfied by the resolution made by the bank, you can seek a review by the following channels:
- ABMConnect: (An avenue set up by The Association of Banks in Malaysia to deal with banking related enquiries and complaints)
The Association of Banks in Malaysia
34th Floor, UBN Tower, 10 Jalan P Ramlee,
50250 Kuala Lumpur
Telephone Number: 1-300-88-9980 (toll free number)
Email Address: banks@abm.org.my
Fax: 03-2078 8004
Website: www.abm.org.my
- BNMTELELINK: (A branch of Bank Negara Malaysia for complaint resolution)
Laman Informasi Nasihat dan Khidmat
(LINK)
Ground Floor, D Block
Jalan Dato’ Onn
50480 Kuala Lumpur
Telephone Number: 1-300-88-5465 (LINK) (toll free number)
Email Address: bnmtelelink@bnm.gov.my
Fax: 03-2174 1515
Website: www.bnm.gov.my/bnmlink
- Ombudsman for Financial Services: (A body set up to settle disputes between consumers and financial service providers) Ombudsman For Financial Services
Level 14, Main Block, Menara Takaful Malaysia
No.4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Telephone Number: 03-2272 2811
Email Address: Enquiries@ofs.org.my
Fax: 03-2272 1577
Website: www.ofs.org.my
Contact these customer service divisions of Hong Leong Bank to resolve your queries and doubts. You can also get any additional information on the baking products through these channels.
