Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Hong Leong Islamic Personal Loan Customer Care

    A fully-owned subsidiary of Hong Leong Bank (HLB), Hong Leong Islamic Bank Berhad (HLISB) offers various financial services in Malaysia. The bank’s customer support department deals with all the doubts and complaints reported by its customers.

    If you have any personal financing related queries, contact the customer care representatives on the following numbers/addresses:

    Customer Care Number

    Contact Centre (Active 24x7) 03 7626 8899

    Customer Care Email

    Email Address: HLOnline@hlbb.hongleong.com.my

    Website: www.hlisb.com.my

    Hong Leong Islamic Bank Postal Address

    Level 8, Wisma Hong Leong

    18, Jalan Perak

    50450 Kuala Lumpur

    Malaysia

    Telephone Number: 603-21643939

    Hong Leong Islamic Bank Branches Contact Details

    Region/Branch Contact Details
    George Town, Penang:
    • Jalan Burmah
    • Pulau Tikus
    • Gurney Plaza
    • Northam Tower, Penang
    • Jalan Fettes
    • Jalan Burma
     
    • 04-2283202
    • 04-2288475
    • 03-76268899
    • 03-76268899
    • 04-8904188
    • 04-2103501
    Kuala Lumpur:
    • Brickfields
    • Royal Lake Club
    • Petaling Street
    • BangsarBaru
    • Bangsar Village
    • Jalan Kenanga
    • Bangsar Shopping Centre
    • Capsquare Centre
    • Mid Valley
    • Maju Junction Mall
    • Carrefour Mid Valley
    • Mid Valley Mall
    • The Gardens
    • The Weld
    • Berjaya Times Square
    • Plaza Low Yat
    • Berjaya Times Sq.
    • Sungei Wang Plaza
    • Sg Wang Plaza
    • Menara Raja Laut
    • Bukit Bintang
    • Damansara City Main Branch
    • Fahrenheit88
    • Kuala Lumpur Main
    • Southgate
    • Pavilion Kuala Lumpur
    • Jalan Imbi
    • Raja Laut
    • Menara Hla (Kia Peng)
    • KLCC
    • Carrefour Cheras
     
    • 03-22747100
    • 03-76268899
    • 03-20723211
    • 03-22833710
    • 03-76268899
    • 03-92221498
    • 03-76268899
    • 03-76268899
    • 03-22820462
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-26942288
    • 03-21411091
    • 03-27771778
    • 03-76268899
    • 03-21642525
    • 03-92210813
    • 03-76268899
    • 03-21411402
    • 03-40433458
    • 03-76268899
    • 03-76268899
    • 03-76268899
    Ipoh:
    • Ipoh
    • Jalan Sultan Idris Shah
    • Jalan Yang Kalsom
    • Ipoh (2), Jalankamaruddin Isa
    • Ipoh Garden
    • Carsem - LT1
    • Gunung Rapat
     
    • 05-2530048
    • 05-2537528
    • 05-2491539
    • 05-5474203
    • 05-5495160
    • 03-76268899
    • 05-3133288
    Kuching:
    • Kuching (3), Jalan Song Thian Cheok
    • Jalan Pending
    • Electra House
    • Satok
    • Jalan Tun Jugah, Kuching
    • Central Park
     
    • 082-416679
    • 082-336666
    • 082-240311
    • 082-233437
    • 082-575075
    • 082-254224
    Johor Bahru:
    • Taman Abad
    • Taman Sri Tebrau
    • Tebrau City
    • Tampoi
    • Taman Pelangi
     
    • 07-3311421
    • 07-3321323
    • 03-76268899
    • 07-2355930
    • 07-3353614
    Kota Kinabalu:
    • Kota Kemuning
    • Putra Heights
     
    • 03-51225912
    • 03-51019006
    Shah Alam:
    • Islamic- Shah Alam
    • Shah Alam
     
    • 03-58808047
    • 03-55109021
    Melaka:
    • Jalan Munshi Abdullah
    • Mahkota Parade
    • Melaka
    • Melaka (1), Melaka Raya
     
    • 06-2865988
    • 03-76268899
    • 06-2842309
    • 06-2812688
    Alor Setar:
    • Islamic - Alor Setar
    • Jalan Sultan Badlishah
     
    • 04-7713228
    • 04-7712918
    Miri:
    • Miri
    • Krokop
     
    • 085-415371
    • 085-410518

    Hong Leong Bank Branches Working Hours

    • Monday to Thursday:

      Working hours start from 9:00 a.m. or 9:15 a.m.

      Working hours end at: 4:00 p.m. or 4.30 p.m.

    • Saturday: Select branches are operational.

      *(Call up a branch office on above mentioned numbers or contact the customer service department to find out more details on the working hours.)

    Moreover, at select branches, the Hong Leong Bank caters to your personal loan applications even after the conventional working hours. You can find out more about these branches through the customer care department. Visit these branches with your NRIC.

    Operating Hours:

    Monday to Friday: 9:00 a.m. to 8:00 p.m.

    Saturday: 11.00 a.m. to 3:00 p.m.

    Hong Leong Islamic Bank Customer Waiting Duration

    Acknowledgement at Bank’s Branch Counter 5 minutes waiting time
    At-counter Serving Time Up to 20 minutes
    At-counter Response Time for Queries Up to 4 working days
    Phone Enquiry Immediately or up to a maximum of 4 working days
    Acknowledgement Period for an Email (General enquiry) Up to 24 working hours
    Response Period for an Email (General enquiry) Up to 4 working days from the date of receipt of an enquiry, depending on the complexity of enquiry
    Acknowledgement Period for an Email (Complaint) Within 24 hours on a working day
    Response Period for an Email (Complaint) Within 4 calendar days from the date of receipt of a complaint

    Redress and Grievance

    Call up or visit the bank representatives if you have any product-related enquiries, comments, and concerns. Use the following channel to register your complaint:

    Service Recovery and Complaint Resolution - Customer Experience

    Hong Leong Bank Berhad

    13A Floor

    Menara Hong Leong

    No 6, Jalan Damanlela

    Bukit Damansara

    50490 Kuala Lumpur

    Contact Centre: 03-7626 8899

    Facsimile: 03-7946 8888

    Email Address: HLOnline@hlbb.hongleong.com.my

    For further escalation

    If you are not fully satisfied by the resolution made by the bank, you can seek a review by the following channels:

    • ABMConnect: (An avenue set up by The Association of Banks in Malaysia to deal with banking related enquiries and complaints)

    The Association of Banks in Malaysia

    34th Floor, UBN Tower, 10 Jalan P Ramlee,

    50250 Kuala Lumpur

    Telephone Number: 1-300-88-9980 (toll free number)

    Email Address: banks@abm.org.my

    Fax: 03-2078 8004

    Website: www.abm.org.my

    • BNMTELELINK: (A branch of Bank Negara Malaysia for complaint resolution)

    Laman Informasi Nasihat dan Khidmat

    (LINK)

    Ground Floor, D Block

    Jalan Dato’ Onn

    50480 Kuala Lumpur

    Telephone Number: 1-300-88-5465 (LINK) (toll free number)

    Email Address: bnmtelelink@bnm.gov.my

    Fax: 03-2174 1515

    Website: www.bnm.gov.my/bnmlink

    • Ombudsman for Financial Services: (A body set up to settle disputes between consumers and financial service providers) Ombudsman For Financial Services

    Level 14, Main Block, Menara Takaful Malaysia

    No.4, Jalan Sultan Sulaiman

    50000 Kuala Lumpur

    Telephone Number: 03-2272 2811

    Email Address: Enquiries@ofs.org.my

    Fax: 03-2272 1577

    Website: www.ofs.org.my

    If you are looking for any additional information related to the personal financing from Hong Leong Islamic Bank, you can use these customer support channels. You can also register your complaints about the banking products via these modes.

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