Cash woes? A personal loan to the rescue!

Hong Leong Islamic Personal Loan Customer Care

A fully-owned subsidiary of Hong Leong Bank (HLB), Hong Leong Islamic Bank Berhad (HLISB) offers various financial services in Malaysia. The bank’s customer support department deals with all the doubts and complaints reported by its customers.

If you have any personal financing related queries, contact the customer care representatives on the following numbers/addresses:

Customer Care Number

Contact Centre (Active 24x7) 03 7626 8899

Customer Care Email

Email Address: HLOnline@hlbb.hongleong.com.my

Website: www.hlisb.com.my

Hong Leong Islamic Bank Postal Address

Level 8, Wisma Hong Leong

18, Jalan Perak

50450 Kuala Lumpur

Malaysia

Telephone Number: 603-21643939

Hong Leong Islamic Bank Branches Contact Details

Region/Branch Contact Details
George Town, Penang:
  • Jalan Burmah
  • Pulau Tikus
  • Gurney Plaza
  • Northam Tower, Penang
  • Jalan Fettes
  • Jalan Burma
 
  • 04-2283202
  • 04-2288475
  • 03-76268899
  • 03-76268899
  • 04-8904188
  • 04-2103501
Kuala Lumpur:
  • Brickfields
  • Royal Lake Club
  • Petaling Street
  • BangsarBaru
  • Bangsar Village
  • Jalan Kenanga
  • Bangsar Shopping Centre
  • Capsquare Centre
  • Mid Valley
  • Maju Junction Mall
  • Carrefour Mid Valley
  • Mid Valley Mall
  • The Gardens
  • The Weld
  • Berjaya Times Square
  • Plaza Low Yat
  • Berjaya Times Sq.
  • Sungei Wang Plaza
  • Sg Wang Plaza
  • Menara Raja Laut
  • Bukit Bintang
  • Damansara City Main Branch
  • Fahrenheit88
  • Kuala Lumpur Main
  • Southgate
  • Pavilion Kuala Lumpur
  • Jalan Imbi
  • Raja Laut
  • Menara Hla (Kia Peng)
  • KLCC
  • Carrefour Cheras
 
  • 03-22747100
  • 03-76268899
  • 03-20723211
  • 03-22833710
  • 03-76268899
  • 03-92221498
  • 03-76268899
  • 03-76268899
  • 03-22820462
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-26942288
  • 03-21411091
  • 03-27771778
  • 03-76268899
  • 03-21642525
  • 03-92210813
  • 03-76268899
  • 03-21411402
  • 03-40433458
  • 03-76268899
  • 03-76268899
  • 03-76268899
Ipoh:
  • Ipoh
  • Jalan Sultan Idris Shah
  • Jalan Yang Kalsom
  • Ipoh (2), Jalankamaruddin Isa
  • Ipoh Garden
  • Carsem - LT1
  • Gunung Rapat
 
  • 05-2530048
  • 05-2537528
  • 05-2491539
  • 05-5474203
  • 05-5495160
  • 03-76268899
  • 05-3133288
Kuching:
  • Kuching (3), Jalan Song Thian Cheok
  • Jalan Pending
  • Electra House
  • Satok
  • Jalan Tun Jugah, Kuching
  • Central Park
 
  • 082-416679
  • 082-336666
  • 082-240311
  • 082-233437
  • 082-575075
  • 082-254224
Johor Bahru:
  • Taman Abad
  • Taman Sri Tebrau
  • Tebrau City
  • Tampoi
  • Taman Pelangi
 
  • 07-3311421
  • 07-3321323
  • 03-76268899
  • 07-2355930
  • 07-3353614
Kota Kinabalu:
  • Kota Kemuning
  • Putra Heights
 
  • 03-51225912
  • 03-51019006
Shah Alam:
  • Islamic- Shah Alam
  • Shah Alam
 
  • 03-58808047
  • 03-55109021
Melaka:
  • Jalan Munshi Abdullah
  • Mahkota Parade
  • Melaka
  • Melaka (1), Melaka Raya
 
  • 06-2865988
  • 03-76268899
  • 06-2842309
  • 06-2812688
Alor Setar:
  • Islamic - Alor Setar
  • Jalan Sultan Badlishah
 
  • 04-7713228
  • 04-7712918
Miri:
  • Miri
  • Krokop
 
  • 085-415371
  • 085-410518

Hong Leong Bank Branches Working Hours

  • Monday to Thursday:

    Working hours start from 9:00 a.m. or 9:15 a.m.

    Working hours end at: 4:00 p.m. or 4.30 p.m.

  • Saturday: Select branches are operational.

    *(Call up a branch office on above mentioned numbers or contact the customer service department to find out more details on the working hours.)

Moreover, at select branches, the Hong Leong Bank caters to your personal loan applications even after the conventional working hours. You can find out more about these branches through the customer care department. Visit these branches with your NRIC.

Operating Hours:

Monday to Friday: 9:00 a.m. to 8:00 p.m.

Saturday: 11.00 a.m. to 3:00 p.m.

Hong Leong Islamic Bank Customer Waiting Duration

Acknowledgement at Bank’s Branch Counter 5 minutes waiting time
At-counter Serving Time Up to 20 minutes
At-counter Response Time for Queries Up to 4 working days
Phone Enquiry Immediately or up to a maximum of 4 working days
Acknowledgement Period for an Email (General enquiry) Up to 24 working hours
Response Period for an Email (General enquiry) Up to 4 working days from the date of receipt of an enquiry, depending on the complexity of enquiry
Acknowledgement Period for an Email (Complaint) Within 24 hours on a working day
Response Period for an Email (Complaint) Within 4 calendar days from the date of receipt of a complaint

Redress and Grievance

Call up or visit the bank representatives if you have any product-related enquiries, comments, and concerns. Use the following channel to register your complaint:

Service Recovery and Complaint Resolution - Customer Experience

Hong Leong Bank Berhad

13A Floor

Menara Hong Leong

No 6, Jalan Damanlela

Bukit Damansara

50490 Kuala Lumpur

Contact Centre: 03-7626 8899

Facsimile: 03-7946 8888

Email Address: HLOnline@hlbb.hongleong.com.my

For further escalation

If you are not fully satisfied by the resolution made by the bank, you can seek a review by the following channels:

  • ABMConnect: (An avenue set up by The Association of Banks in Malaysia to deal with banking related enquiries and complaints)

The Association of Banks in Malaysia

34th Floor, UBN Tower, 10 Jalan P Ramlee,

50250 Kuala Lumpur

Telephone Number: 1-300-88-9980 (toll free number)

Email Address: banks@abm.org.my

Fax: 03-2078 8004

Website: www.abm.org.my

  • BNMTELELINK: (A branch of Bank Negara Malaysia for complaint resolution)

Laman Informasi Nasihat dan Khidmat

(LINK)

Ground Floor, D Block

Jalan Dato’ Onn

50480 Kuala Lumpur

Telephone Number: 1-300-88-5465 (LINK) (toll free number)

Email Address: bnmtelelink@bnm.gov.my

Fax: 03-2174 1515

Website: www.bnm.gov.my/bnmlink

  • Ombudsman for Financial Services: (A body set up to settle disputes between consumers and financial service providers) Ombudsman For Financial Services

Level 14, Main Block, Menara Takaful Malaysia

No.4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

Telephone Number: 03-2272 2811

Email Address: Enquiries@ofs.org.my

Fax: 03-2272 1577

Website: www.ofs.org.my

If you are looking for any additional information related to the personal financing from Hong Leong Islamic Bank, you can use these customer support channels. You can also register your complaints about the banking products via these modes.

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