Cash woes? A personal loan to the rescue!

Mach Personal Loan Customer Care

Mach by Hong Leong Bank offers I.O.U. Personal Loan plan to its customers in Malaysia. The loan facility comes with quick disbursement and approval. You can connect with the Hong Leong Bank’s customer support centre for any queries related to the product.

Here’s more information about Mach by HLB’s customer care department.

Customer Care Number

Customer Service
  • +603-7626 8899
  • +603-7946 8888 (Fax)

Customer Care Email

Email Address: HLOnline@hlbb.hongleong.com.my

Mach by Hong Leong Headquarters Address

Hong Leong Bank

Menara Hong Leong

No. 6, Jalan Damanlela

Bukit Damansara

50490 Kuala Lumpur

Telephone Number: 03 2777 1778

Branches and Contact Details

Region/Branch Contact Details
George Town, Penang:
  • Jalan Burmah
  • Pulau Tikus
  • Gurney Plaza
  • Northam Tower, Penang
  • Jalan Fettes
  • Jalan Burma
  •  
 
  • 04-2283202
  • 04-2288475
  • 03-76268899
  • 03-76268899
  • 04-8904188
  • 04-2103501
Kuala Lumpur:
  • Brickfields
  • Royal Lake Club
  • Petaling Street
  • BangsarBaru
  • Bangsar Village
  • Jalan Kenanga
  • Bangsar Shopping Centre
  • Capsquare Centre
  • Mid Valley
  • Maju Junction Mall
  • Carrefour Mid Valley
  • Mid Valley Mall
  • The Gardens
  • The Weld
  • Berjaya Times Square
  • Plaza Low Yat
  • Berjaya Times Sq.
  • Sungei Wang Plaza
  • Sg Wang Plaza
  • Menara Raja Laut
  • Bukit Bintang
  • Damansara City Main Branch
  • Fahrenheit88
  • Kuala Lumpur Main
  • Southgate
  • Pavilion Kuala Lumpur
  • Jalan Imbi
  • Raja Laut
  • Menara Hla (Kia Peng)
  • KLCC
  • Carrefour Cheras
 
  • 03-22747100
  • 03-76268899
  • 03-20723211
  • 03-22833710
  • 03-76268899
  • 03-92221498
  • 03-76268899
  • 03-76268899
  • 03-22820462
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-76268899
  • 03-26942288
  • 03-21411091
  • 03-27771778
  • 03-76268899
  • 03-21642525
  • 03-92210813
  • 03-76268899
  • 03-21411402
  • 03-40433458
  • 03-76268899
  • 03-76268899
  • 03-76268899
Ipoh:
  • Ipoh
  • Jalan Sultan Idris Shah
  • Jalan Yang Kalsom
  • Ipoh (2), Jalankamaruddin Isa
  • Ipoh Garden
  • Carsem - LT1
  • Gunung Rapat
 
  • 05-2530048
  • 05-2537528
  • 05-2491539
  • 05-5474203
  • 05-5495160
  • 03-76268899
  • 05-3133288
Kuching:
  • Kuching (3), Jalan Song Thian Cheok
  • Jalan Pending
  • Electra House
  • Satok
  • Jalan TunJugah, Kuching
  • Central Park
 
  • 082-416679
  • 082-336666
  • 082-240311
  • 082-233437
  • 082-575075
  • 082-254224
Johor Bahru:
  • Taman Abad
  • Taman Sri Tebrau
  • Tebrau City
  • Tampoi
  • Taman Pelangi
 
  • 07-3311421
  • 07-3321323
  • 03-76268899
  • 07-2355930
  • 07-3353614
Kota Kinabalu:
  • Kota Kemuning
  • Putra Heights
 
  • 03-51225912
  • 03-51019006
Shah Alam:
  • Islamic- Shah Alam
  • Shah Alam
 
  • 03-58808047
  • 03-55109021
Melaka:
  • Jalan Munshi Abdullah
  • Mahkota Parade
  • Melaka
  • Melaka (1), Melaka Raya
 
  • 06-2865988
  • 03-76268899
  • 06-2842309
  • 06-2812688
Alor Setar:
  • Islamic - Alor Setar
  • Jalan Sultan Badlishah
 
  • 04-7713228
  • 04-7712918
Miri:
  • Miri
  • Krokop
 
  • 085-415371
  • 085-410518

Mach by Hong Leong Working Hours

  • Monday to Thursday: (for branches located at various regions)

    Working hours start from 9:00 a.m. or 9:15 a.m.

    Working hours end at: 4:00 p.m. or 4.30 p.m.

  • Saturday: Select branches remain operational.

    *(Call up the customer service department/branch to find out the precise working hours.)

Mach by Hong Leong Customer Waiting Duration

For Acknowledgement at Bank’s Counter Approximately 5 minutes waiting time
At-counter Serving Time Up to 20 minutes
At-counter Response Time for Queries Up to 4 working days
Telephone Enquiry Immediately to a maximum of 4 working days
Acknowledgement Period for an Email (general enquiry) Up to 24 working hours
Response Period for an Email (general enquiry) Up to 4 working days from the date of receipt of an enquiry, depending on the complexity of enquiry
Acknowledgement Period for an Email (Complaint) Within 24 hours on a working day
Response Period for an Email (Complaint) Within 4 calendar days from the date of receipt of a complaint

Redress and Grievance

Contact the representatives of Hong Leong Bank for any queries related to the Mach by Hong Leong products. You can use the following channels to do so:

Service Recovery and Complaint Resolution - Customer Experience

Hong Leong Bank Berhad

13A Floor

Menara Hong Leong

No 6, Jalan Damanlela

Bukit Damansara

50490 Kuala Lumpur

Contact Centre: 03-7626 8899

Facsimile: 03-7946 8888

Email Address: HLOnline@hlbb.hongleong.com.my

For further escalation

If you are not fully satisfied by the resolution made by the bank, you can seek a review by the following channels:

  • ABMConnect: (An avenue set up by The Association of Banks in Malaysia to deal with banking related enquiries and complaints)

The Association of Banks in Malaysia

34th Floor, UBN Tower, 10 Jalan P Ramlee,

50250 Kuala Lumpur

Telephone Number: 1-300-88-9980 (toll free number)

Email Address: banks@abm.org.my

Fax: 03-2078 8004

Website: www.abm.org.my

  • BNMTELELINK: (A branch of Bank Negara Malaysia for complaint resolution)

Laman Informasi Nasihat dan Khidmat

(LINK)

Ground Floor, D Block

Jalan Dato’ Onn

50480 Kuala Lumpur

Telephone Number: 1-300-88-5465 (LINK) (toll free number)

Email Address: bnmtelelink@bnm.gov.my

Fax: 03-2174 1515

Website: www.bnm.gov.my/bnmlink

  • Ombudsman for Financial Services: (A body set up to settle disputes between consumers and financial service providers) Ombudsman For Financial Services

Level 14, Main Block, Menara Takaful Malaysia

No.4, Jalan Sultan Sulaiman

50000 Kuala Lumpur

Telephone Number: 03-2272 2811

Email Address: Enquiries@ofs.org.my

Fax: 03-2272 1577

Website: www.ofs.org.my

Use these contact details to reach to the customer support centre of Mach by Hong Leong. Make sure that you provide all related information for your banking product, so that the bank representatives can assist you in a better way.

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