• Mach Personal Loan Customer Care

    Mach by Hong Leong Bank offers I.O.U. Personal Loan plan to its customers in Malaysia. The loan facility comes with quick disbursement and approval. You can connect with the Hong Leong Bank’s customer support centre for any queries related to the product.

    Here’s more information about Mach by HLB’s customer care department.

    Customer Care Number

    Customer Service
    • +603-7626 8899
    • +603-7946 8888 (Fax)

    Customer Care Email

    Email Address: HLOnline@hlbb.hongleong.com.my

    Mach by Hong Leong Headquarters Address

    Hong Leong Bank

    Menara Hong Leong

    No. 6, Jalan Damanlela

    Bukit Damansara

    50490 Kuala Lumpur

    Telephone Number: 03 2777 1778

    Branches and Contact Details

    Region/Branch Contact Details
    George Town, Penang:
    • Jalan Burmah
    • Pulau Tikus
    • Gurney Plaza
    • Northam Tower, Penang
    • Jalan Fettes
    • Jalan Burma
    •  
     
    • 04-2283202
    • 04-2288475
    • 03-76268899
    • 03-76268899
    • 04-8904188
    • 04-2103501
    Kuala Lumpur:
    • Brickfields
    • Royal Lake Club
    • Petaling Street
    • BangsarBaru
    • Bangsar Village
    • Jalan Kenanga
    • Bangsar Shopping Centre
    • Capsquare Centre
    • Mid Valley
    • Maju Junction Mall
    • Carrefour Mid Valley
    • Mid Valley Mall
    • The Gardens
    • The Weld
    • Berjaya Times Square
    • Plaza Low Yat
    • Berjaya Times Sq.
    • Sungei Wang Plaza
    • Sg Wang Plaza
    • Menara Raja Laut
    • Bukit Bintang
    • Damansara City Main Branch
    • Fahrenheit88
    • Kuala Lumpur Main
    • Southgate
    • Pavilion Kuala Lumpur
    • Jalan Imbi
    • Raja Laut
    • Menara Hla (Kia Peng)
    • KLCC
    • Carrefour Cheras
     
    • 03-22747100
    • 03-76268899
    • 03-20723211
    • 03-22833710
    • 03-76268899
    • 03-92221498
    • 03-76268899
    • 03-76268899
    • 03-22820462
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-76268899
    • 03-26942288
    • 03-21411091
    • 03-27771778
    • 03-76268899
    • 03-21642525
    • 03-92210813
    • 03-76268899
    • 03-21411402
    • 03-40433458
    • 03-76268899
    • 03-76268899
    • 03-76268899
    Ipoh:
    • Ipoh
    • Jalan Sultan Idris Shah
    • Jalan Yang Kalsom
    • Ipoh (2), Jalankamaruddin Isa
    • Ipoh Garden
    • Carsem - LT1
    • Gunung Rapat
     
    • 05-2530048
    • 05-2537528
    • 05-2491539
    • 05-5474203
    • 05-5495160
    • 03-76268899
    • 05-3133288
    Kuching:
    • Kuching (3), Jalan Song Thian Cheok
    • Jalan Pending
    • Electra House
    • Satok
    • Jalan TunJugah, Kuching
    • Central Park
     
    • 082-416679
    • 082-336666
    • 082-240311
    • 082-233437
    • 082-575075
    • 082-254224
    Johor Bahru:
    • Taman Abad
    • Taman Sri Tebrau
    • Tebrau City
    • Tampoi
    • Taman Pelangi
     
    • 07-3311421
    • 07-3321323
    • 03-76268899
    • 07-2355930
    • 07-3353614
    Kota Kinabalu:
    • Kota Kemuning
    • Putra Heights
     
    • 03-51225912
    • 03-51019006
    Shah Alam:
    • Islamic- Shah Alam
    • Shah Alam
     
    • 03-58808047
    • 03-55109021
    Melaka:
    • Jalan Munshi Abdullah
    • Mahkota Parade
    • Melaka
    • Melaka (1), Melaka Raya
     
    • 06-2865988
    • 03-76268899
    • 06-2842309
    • 06-2812688
    Alor Setar:
    • Islamic - Alor Setar
    • Jalan Sultan Badlishah
     
    • 04-7713228
    • 04-7712918
    Miri:
    • Miri
    • Krokop
     
    • 085-415371
    • 085-410518

    Mach by Hong Leong Working Hours

    • Monday to Thursday: (for branches located at various regions)

      Working hours start from 9:00 a.m. or 9:15 a.m.

      Working hours end at: 4:00 p.m. or 4.30 p.m.

    • Saturday: Select branches remain operational.

      *(Call up the customer service department/branch to find out the precise working hours.)

    Mach by Hong Leong Customer Waiting Duration

    For Acknowledgement at Bank’s Counter Approximately 5 minutes waiting time
    At-counter Serving Time Up to 20 minutes
    At-counter Response Time for Queries Up to 4 working days
    Telephone Enquiry Immediately to a maximum of 4 working days
    Acknowledgement Period for an Email (general enquiry) Up to 24 working hours
    Response Period for an Email (general enquiry) Up to 4 working days from the date of receipt of an enquiry, depending on the complexity of enquiry
    Acknowledgement Period for an Email (Complaint) Within 24 hours on a working day
    Response Period for an Email (Complaint) Within 4 calendar days from the date of receipt of a complaint

    Redress and Grievance

    Contact the representatives of Hong Leong Bank for any queries related to the Mach by Hong Leong products. You can use the following channels to do so:

    Service Recovery and Complaint Resolution - Customer Experience

    Hong Leong Bank Berhad

    13A Floor

    Menara Hong Leong

    No 6, Jalan Damanlela

    Bukit Damansara

    50490 Kuala Lumpur

    Contact Centre: 03-7626 8899

    Facsimile: 03-7946 8888

    Email Address: HLOnline@hlbb.hongleong.com.my

    For further escalation

    If you are not fully satisfied by the resolution made by the bank, you can seek a review by the following channels:

    • ABMConnect: (An avenue set up by The Association of Banks in Malaysia to deal with banking related enquiries and complaints)

    The Association of Banks in Malaysia

    34th Floor, UBN Tower, 10 Jalan P Ramlee,

    50250 Kuala Lumpur

    Telephone Number: 1-300-88-9980 (toll free number)

    Email Address: banks@abm.org.my

    Fax: 03-2078 8004

    Website: www.abm.org.my

    • BNMTELELINK: (A branch of Bank Negara Malaysia for complaint resolution)

    Laman Informasi Nasihat dan Khidmat

    (LINK)

    Ground Floor, D Block

    Jalan Dato’ Onn

    50480 Kuala Lumpur

    Telephone Number: 1-300-88-5465 (LINK) (toll free number)

    Email Address: bnmtelelink@bnm.gov.my

    Fax: 03-2174 1515

    Website: www.bnm.gov.my/bnmlink

    • Ombudsman for Financial Services: (A body set up to settle disputes between consumers and financial service providers) Ombudsman For Financial Services

    Level 14, Main Block, Menara Takaful Malaysia

    No.4, Jalan Sultan Sulaiman

    50000 Kuala Lumpur

    Telephone Number: 03-2272 2811

    Email Address: Enquiries@ofs.org.my

    Fax: 03-2272 1577

    Website: www.ofs.org.my

    Use these contact details to reach to the customer support centre of Mach by Hong Leong. Make sure that you provide all related information for your banking product, so that the bank representatives can assist you in a better way.

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