Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Maybank Personal Loan Customer Care

    Maybank Berhad provides personal banking products and services like personal loan & others to its customers locally and overseas. In addition to serving the customers, the bank has also laid down a number of channels through which the customers can reach the bank for assistance in pursuing the bank’s services, to share feedback, and to raise complaints.

    Customer Care Numbers

    Customer Care (Local Customers) 1-300-88-6688
    Customer Care (Overseas Customers) 603-78443696

    Customer Care Email ID

    • Send in your queries to mgcc@maybank.com.my.
    • Website: www.maybank2u.com.my

    Maybank Headquarters’ Postal Address

    Malayan Banking Berhad,

    Level 14, Menara Maybank,

    100, Jalan Tun Perak,

    50050 Kuala Lumpur,

    Malaysia.

    Maybank Branches’ Contact Details

    Branch Contact Number
    Johor Bahru Main Branch 07-228 2400
    Kedah Main Branch 04-731 3855
    Kuala Lumpur Main Branch 03-2074 7060
    Labuan Branch 087-443 390
    Melaka Main Branch 06-2839033
    Seremban Main Branch 06-763 3341
    Kuantan Branch 09-512 1172
    Kamunting Branch 05-806 9880
    Kangar Branch 04-976 4846
    Penang Main Branch 04-261 2461
    Putrajaya Branch 03-8888 0366
    Jalan Perpaduan Branch 088-243 821
    Kuching Main Branch 082-250 766
    Petaling Jaya Main Branch 03-7958 1337
    Shah Alam Main Branch 03-5519 4923
    Kuala Terengganu Branch 09-622 1421

    Maybank Banking Hours

    • Working hours of branches in all states except Kelantan and Terengganu:
      Days Working Hours
      Monday to Thursday 9:15 a.m. to 4:30 p.m.
      Friday 9:15 a.m. to 4:00 p.m.
      Saturday, Sunday, and other Public Holidays Closed
    • Working hours of branches in Kelantan and Terengganu:
      Days Working Hours
      Sunday to Wednesday 9:15 a.m. to 4:30 p.m.
      Thursday 9:15 a.m. to 4:00 p.m.
      Friday, Saturday, and other Public Holidays Closed
    • Working hours of 7-Day banking centres:
    Branch Working Hours
    Genting Highlands
    • Monday to Thursday- 9:15 a.m. to 5:15 p.m.
    • Friday-9:15 a.m. to 4:15 p.m.
    KLCC, Kuala Lumpur
    • Monday to Thursday- 10:00 a.m. to 4:30 p.m.
    • Friday-10:00 a.m. to 4:00 p.m.
    Mesra Mall, Kerteh, Terengganu
    • Sunday to Wednesday- 10:00 a.m. to 4:30 p.m.
    • Thursday-10:00 a.m. to 4:00 p.m.
    Queensbay Mall Branch
    • Monday to Thursday- 10:00 a.m. to 4:30 p.m.
    • Friday-10:00 a.m. to 4:00 p.m.

    Maybank Customer Waiting Duration

    At the bank’s branch
    • Waiting time: Within 10 minutes.
    • Serving time: Within 5 minutes for simple transactions and within 10 minutes for complex transactions.
    Queries via phone
    • Immediate response time.
    • If a follow-up is required, it may take up to 3 working days from the date of the first call.
    • For complex queries, the bank will provide a timeframe within which the query will be resolved.
    Queries via email
    • An automatic acknowledgment will be sent.
    • Simple inquiries will be resolved within 3 days from the date of receipt of the email.
    Letter or Fax
    • The letter or fax will be acknowledged on receipt.
    • A timeframe will be provided for resolution based on the complexity of the query.
    Complaint Resolution
    • Complaints will be acknowledged within 24 hours of a business day.
    • The bank’s decision will be informed within 14 days from the date of complaint receipt.

    Redress and Grievance

    For Complaints

    Call the Maybank Customer Care number to share your complaint with the bank staff. The customer care lines can be reached 24/7.

    For Further Escalation

    If you are not satisfied with the bank’s decision on your complaint, you can escalate it to the next level. You may be required to provide a written complaint for the purpose of the accuracy of information. It would be appreciated if you can provide any supporting documents with your complaint.

    For Redress

    You can contact one of the below agencies to take the matter to the higher level.

    • BNMLINK: This is a segment of Bank Negara Malaysia dedicated to complaint resolution.

    Laman Informasi Nasihat dan Khidmat (LINK)

    Tingkat Bawah, Blok C

    Bank Negara Malaysia

    Peti Surat 10922

    50929 Kuala Lumpur

    Call BNMTELELINK: 1-300-88-5464 (Toll-free)

    E-mail: bnmtelelink@bnm.gov.my

    Fax: 03-21741515

    Website: http://www.bnm.gov.my/bnmlink

    • ABMConnect: Handles public inquiries and complaints on banking services.

    The Association of Banks in Malaysia

    34th Floor, UBN Tower

    10 Jalan P Ramlee

    50250 Kuala Lumpur

    Call: 1-300-88-9980 (Toll-free)

    Fax: 03-2078 8004

    Website: http://www.abm.org.my

    • Ombudsman for Financial Services: An independent body approved by Bank Negara Malaysia to settle disputes between public and financial institutions.

    Call: +603-2272 2811

    Website: http://www.ofs.org.my

    Email: enquiry@ofs.org.my

    Customer Service Forms Available on the Maybank Website

    The bank offers an online Feedback & Complaints form on the official website of the bank. You can share your feedback and complaints by providing your personal information such as name, email address, subject, and contact number and then type your message. The bank specifies that you must not provide any confidential information through this form.

    Conclusion

    Maybank considers customer satisfaction to be something important for smooth functioning in the banking sector. So, make use of the different channels the bank has provided to get a better experience of their services.

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