Maybank Berhad provides personal banking products and services like personal loan & others to its customers locally and overseas. In addition to serving the customers, the bank has also laid down a number of channels through which the customers can reach the bank for assistance in pursuing the bank’s services, to share feedback, and to raise complaints.
Customer Care Numbers
|Customer Care (Local Customers)||1-300-88-6688|
|Customer Care (Overseas Customers)||603-78443696|
Customer Care Email ID
- Send in your queries to [email protected]
- Website: www.maybank2u.com.my
Maybank Headquarters’ Postal Address
Malayan Banking Berhad,
Level 14, Menara Maybank,
100, Jalan Tun Perak,
50050 Kuala Lumpur,
Maybank Branches’ Contact Details
|Johor Bahru Main Branch||07-228 2400|
|Kedah Main Branch||04-731 3855|
|Kuala Lumpur Main Branch||03-2074 7060|
|Labuan Branch||087-443 390|
|Melaka Main Branch||06-2839033|
|Seremban Main Branch||06-763 3341|
|Kuantan Branch||09-512 1172|
|Kamunting Branch||05-806 9880|
|Kangar Branch||04-976 4846|
|Penang Main Branch||04-261 2461|
|Putrajaya Branch||03-8888 0366|
|Jalan Perpaduan Branch||088-243 821|
|Kuching Main Branch||082-250 766|
|Petaling Jaya Main Branch||03-7958 1337|
|Shah Alam Main Branch||03-5519 4923|
|Kuala Terengganu Branch||09-622 1421|
Maybank Banking Hours
- Working hours of branches in all states except Kelantan and Terengganu:
Days Working Hours Monday to Thursday 9:15 a.m. to 4:30 p.m. Friday 9:15 a.m. to 4:00 p.m. Saturday, Sunday, and other Public Holidays Closed
- Working hours of branches in Kelantan and Terengganu:
Days Working Hours Sunday to Wednesday 9:15 a.m. to 4:30 p.m. Thursday 9:15 a.m. to 4:00 p.m. Friday, Saturday, and other Public Holidays Closed
- Working hours of 7-Day banking centres:
|KLCC, Kuala Lumpur||
|Mesra Mall, Kerteh, Terengganu||
|Queensbay Mall Branch||
Maybank Customer Waiting Duration
|At the bank’s branch||
|Queries via phone||
|Queries via email||
|Letter or Fax||
Redress and Grievance
Call the Maybank Customer Care number to share your complaint with the bank staff. The customer care lines can be reached 24/7.
For Further Escalation
If you are not satisfied with the bank’s decision on your complaint, you can escalate it to the next level. You may be required to provide a written complaint for the purpose of the accuracy of information. It would be appreciated if you can provide any supporting documents with your complaint.
You can contact one of the below agencies to take the matter to the higher level.
- BNMLINK: This is a segment of Bank Negara Malaysia dedicated to complaint resolution.
Laman Informasi Nasihat dan Khidmat (LINK)
Tingkat Bawah, Blok C
Bank Negara Malaysia
Peti Surat 10922
50929 Kuala Lumpur
Call BNMTELELINK: 1-300-88-5464 (Toll-free)
E-mail: [email protected]
- ABMConnect: Handles public inquiries and complaints on banking services.
The Association of Banks in Malaysia
34th Floor, UBN Tower
10 Jalan P Ramlee
50250 Kuala Lumpur
Call: 1-300-88-9980 (Toll-free)
Fax: 03-2078 8004
- Ombudsman for Financial Services: An independent body approved by Bank Negara Malaysia to settle disputes between public and financial institutions.
Call: +603-2272 2811
Email: [email protected]
Customer Service Forms Available on the Maybank Website
The bank offers an online Feedback & Complaints form on the official website of the bank. You can share your feedback and complaints by providing your personal information such as name, email address, subject, and contact number and then type your message. The bank specifies that you must not provide any confidential information through this form.
Maybank considers customer satisfaction to be something important for smooth functioning in the banking sector. So, make use of the different channels the bank has provided to get a better experience of their services.