Cash woes? A personal loan to the rescue!

Maybank Personal Loan Customer Care

Maybank Berhad provides personal banking products and services like personal loan & others to its customers locally and overseas. In addition to serving the customers, the bank has also laid down a number of channels through which the customers can reach the bank for assistance in pursuing the bank’s services, to share feedback, and to raise complaints.

Customer Care Numbers

Customer Care (Local Customers) 1-300-88-6688
Customer Care (Overseas Customers) 603-78443696

Customer Care Email ID

  • Send in your queries to mgcc@maybank.com.my.
  • Website: www.maybank2u.com.my

Maybank Headquarters’ Postal Address

Malayan Banking Berhad,

Level 14, Menara Maybank,

100, Jalan Tun Perak,

50050 Kuala Lumpur,

Malaysia.

Maybank Branches’ Contact Details

Branch Contact Number
Johor Bahru Main Branch 07-228 2400
Kedah Main Branch 04-731 3855
Kuala Lumpur Main Branch 03-2074 7060
Labuan Branch 087-443 390
Melaka Main Branch 06-2839033
Seremban Main Branch 06-763 3341
Kuantan Branch 09-512 1172
Kamunting Branch 05-806 9880
Kangar Branch 04-976 4846
Penang Main Branch 04-261 2461
Putrajaya Branch 03-8888 0366
Jalan Perpaduan Branch 088-243 821
Kuching Main Branch 082-250 766
Petaling Jaya Main Branch 03-7958 1337
Shah Alam Main Branch 03-5519 4923
Kuala Terengganu Branch 09-622 1421

Maybank Banking Hours

  • Working hours of branches in all states except Kelantan and Terengganu:
    Days Working Hours
    Monday to Thursday 9:15 a.m. to 4:30 p.m.
    Friday 9:15 a.m. to 4:00 p.m.
    Saturday, Sunday, and other Public Holidays Closed
  • Working hours of branches in Kelantan and Terengganu:
    Days Working Hours
    Sunday to Wednesday 9:15 a.m. to 4:30 p.m.
    Thursday 9:15 a.m. to 4:00 p.m.
    Friday, Saturday, and other Public Holidays Closed
  • Working hours of 7-Day banking centres:
Branch Working Hours
Genting Highlands
  • Monday to Thursday- 9:15 a.m. to 5:15 p.m.
  • Friday-9:15 a.m. to 4:15 p.m.
KLCC, Kuala Lumpur
  • Monday to Thursday- 10:00 a.m. to 4:30 p.m.
  • Friday-10:00 a.m. to 4:00 p.m.
Mesra Mall, Kerteh, Terengganu
  • Sunday to Wednesday- 10:00 a.m. to 4:30 p.m.
  • Thursday-10:00 a.m. to 4:00 p.m.
Queensbay Mall Branch
  • Monday to Thursday- 10:00 a.m. to 4:30 p.m.
  • Friday-10:00 a.m. to 4:00 p.m.

Maybank Customer Waiting Duration

At the bank’s branch
  • Waiting time: Within 10 minutes.
  • Serving time: Within 5 minutes for simple transactions and within 10 minutes for complex transactions.
Queries via phone
  • Immediate response time.
  • If a follow-up is required, it may take up to 3 working days from the date of the first call.
  • For complex queries, the bank will provide a timeframe within which the query will be resolved.
Queries via email
  • An automatic acknowledgment will be sent.
  • Simple inquiries will be resolved within 3 days from the date of receipt of the email.
Letter or Fax
  • The letter or fax will be acknowledged on receipt.
  • A timeframe will be provided for resolution based on the complexity of the query.
Complaint Resolution
  • Complaints will be acknowledged within 24 hours of a business day.
  • The bank’s decision will be informed within 14 days from the date of complaint receipt.

Redress and Grievance

For Complaints

Call the Maybank Customer Care number to share your complaint with the bank staff. The customer care lines can be reached 24/7.

For Further Escalation

If you are not satisfied with the bank’s decision on your complaint, you can escalate it to the next level. You may be required to provide a written complaint for the purpose of the accuracy of information. It would be appreciated if you can provide any supporting documents with your complaint.

For Redress

You can contact one of the below agencies to take the matter to the higher level.

  • BNMLINK: This is a segment of Bank Negara Malaysia dedicated to complaint resolution.

Laman Informasi Nasihat dan Khidmat (LINK)

Tingkat Bawah, Blok C

Bank Negara Malaysia

Peti Surat 10922

50929 Kuala Lumpur

Call BNMTELELINK: 1-300-88-5464 (Toll-free)

E-mail: bnmtelelink@bnm.gov.my

Fax: 03-21741515

Website: http://www.bnm.gov.my/bnmlink

  • ABMConnect: Handles public inquiries and complaints on banking services.

The Association of Banks in Malaysia

34th Floor, UBN Tower

10 Jalan P Ramlee

50250 Kuala Lumpur

Call: 1-300-88-9980 (Toll-free)

Fax: 03-2078 8004

Website: http://www.abm.org.my

  • Ombudsman for Financial Services: An independent body approved by Bank Negara Malaysia to settle disputes between public and financial institutions.

Call: +603-2272 2811

Website: http://www.ofs.org.my

Email: enquiry@ofs.org.my

Customer Service Forms Available on the Maybank Website

The bank offers an online Feedback & Complaints form on the official website of the bank. You can share your feedback and complaints by providing your personal information such as name, email address, subject, and contact number and then type your message. The bank specifies that you must not provide any confidential information through this form.

Conclusion

Maybank considers customer satisfaction to be something important for smooth functioning in the banking sector. So, make use of the different channels the bank has provided to get a better experience of their services.

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