• Maybank Islamic Personal Loan Customer Care

    Maybank Islamic Berhad is the Islamic banking-wing of Maybank, which works based on Shariah-based principles. The bank provides various personal banking products and services such as deposit accounts, personal financing schemes, home financing, and takaful products. The bank also offers several modes for you to contact the bank and resolve your queries and complaints.

    Customer Care Numbers

    Customer Care (Domestic) 1-300-88-6688
    Customer Care (Overseas) 603-78443696

    Customer Care Email ID

    • Send your email to the address, mgcc@maybank.com.my
    • Website: www.maybank2u.com.my

    Maybank Islamic Headquarters’ Postal Address

    Maybank Islamic Berhad

    15th Floor, Tower A,

    Dataran Maybank,

    1, Jalan Maarof,

    59000 Kuala Lumpur

    Malaysia

    Maybank Islamic Branches’ Contact Details

    Branch Contact Number
    Larkin Perdana Branch 07-235 3155
    Kota Bharu Branch 09-741 9562
    Jalan Tun Mohd Fuad, TTDI Branch 03-7729 0922
    Melaka Branch 06-283 2781
    Gunung Rapat Branch 05-313 1031
    Bayan Baru Branch 04-641 3684
    Bagan Branch 04-332 4470
    Kuala Terengganu Branch 09-624 6757

    Maybank Islamic Banking Hours

    Branches Working Hours
    All States except Kelantan and Terengganu Monday to Thursday- 9:15 a.m. to 4:30 p.m. Friday- 9:15 a.m. to 4:00 p.m.
    Kelantan and Terengganu Sunday to Wednesday- 9:15 a.m. to 4:30 p.m. Thursday- 9:15 a.m. to 4:00 p.m.

    Maybank Islamic Customer Waiting Duration

    Queries at the counter
    • Waiting time: Within 10 minutes.
    • Serving time: Within 5 minutes for simple transactions and within 10 minutes for complex transactions.
    Queries via phone call
    • Queries will be resolved on the first call.
    • If a follow up is required, it may take around 3 working days to resolve.
    • For complex queries, the staff will provide a timeframe within which queries will be resolved.
    Email queries
    • Your email will be automatically acknowledged.
    • The bank staff will respond to your query within 3 days from the receipt of your email.
    Letter or fax
    • The bank staff will provide you a timeframe for the resolution based on the complexity of your query.
    Complaint resolution
    • An acknowledgement will be sent within 24 hours of a working day on the receipt of your complaint.
    • The complaint will be resolved within 14 calendar days from the date of complaint receipt.

    Redress and Grievance

    For Complaints

    Contact the bank via the customer care numbers. The service is available all the 365 days of a year.

    For Further Escalation

    If you are not satisfied with the way your complaints are resolved, then you can take it to the higher level. You have to submit a written complaint to the bank.

    For Redress

    If you are not satisfied with the bank’s stand even after escalation, then you can take the matter to the following agencies for a resolution.

    • BNMLINK: This is the complaint resolution segment set up by Bank Negara Malaysia.

    Laman Informasi Nasihat dan Khidmat (LINK)

    Tingkat Bawah, Blok C

    Bank Negara Malaysia

    Peti Surat 10922

    50929 Kuala Lumpur

    Call: 1-300-88-5464 (Toll-free)

    E-mail: bnmtelelink@bnm.gov.my

    Fax: 03-21741515

    Website: http://www.bnm.gov.my/bnmlink

    • ABMConnect: This firm resolves the public queries on banking services and is set up by The Association of Banks in Malaysia.

    The Association of Banks in Malaysia

    34th Floor, UBN Tower

    10 Jalan P Ramlee

    50250 Kuala Lumpur

    Call: 1-300-88-9980 (Toll-free)

    Website: http://www.abm.org.my

    Fax: 03-2078 8004

    • Ombudsman for Financial Services: This is an independent body approved by Bank Negara Malaysia that resolves disputes between financial institutes and the public.

    Call: +603-2272 2811

    Website: http://www.ofs.org.my

    Email: enquiry@ofs.org.my

    Customer Service Forms Available on the Maybank Islamic Website

    The bank’s website offers a few online forms. You can enter your personal details and then leave a message to the bank. However, you are not advised to provide any confidential information while filling the form.

    • Feedback & Complaints Form.
    • Contact Enquiries Form.

    Conclusion

    Make use of the channels offered by the bank if you have any queries, feedback, or complaints. The bank assures to resolve them as early as possible depending on the criticality of the issue.

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