Maybank Islamic Berhad is the Islamic banking-wing of Maybank, which works based on Shariah-based principles. The bank provides various personal banking products and services such as deposit accounts, personal financing schemes, home financing, and takaful products. The bank also offers several modes for you to contact the bank and resolve your queries and complaints.
Customer Care Numbers
|Customer Care (Domestic)||1-300-88-6688|
|Customer Care (Overseas)||603-78443696|
Customer Care Email ID
- Send your email to the address, firstname.lastname@example.org
- Website: www.maybank2u.com.my
Maybank Islamic Headquarters’ Postal Address
Maybank Islamic Berhad
15th Floor, Tower A,
1, Jalan Maarof,
59000 Kuala Lumpur
Maybank Islamic Branches’ Contact Details
|Larkin Perdana Branch||07-235 3155|
|Kota Bharu Branch||09-741 9562|
|Jalan Tun Mohd Fuad, TTDI Branch||03-7729 0922|
|Melaka Branch||06-283 2781|
|Gunung Rapat Branch||05-313 1031|
|Bayan Baru Branch||04-641 3684|
|Bagan Branch||04-332 4470|
|Kuala Terengganu Branch||09-624 6757|
Maybank Islamic Banking Hours
|All States except Kelantan and Terengganu||Monday to Thursday- 9:15 a.m. to 4:30 p.m.||Friday- 9:15 a.m. to 4:00 p.m.|
|Kelantan and Terengganu||Sunday to Wednesday- 9:15 a.m. to 4:30 p.m.||Thursday- 9:15 a.m. to 4:00 p.m.|
Maybank Islamic Customer Waiting Duration
|Queries at the counter||
|Queries via phone call||
|Letter or fax||
Redress and Grievance
Contact the bank via the customer care numbers. The service is available all the 365 days of a year.
For Further Escalation
If you are not satisfied with the way your complaints are resolved, then you can take it to the higher level. You have to submit a written complaint to the bank.
If you are not satisfied with the bank’s stand even after escalation, then you can take the matter to the following agencies for a resolution.
- BNMLINK: This is the complaint resolution segment set up by Bank Negara Malaysia.
Laman Informasi Nasihat dan Khidmat (LINK)
Tingkat Bawah, Blok C
Bank Negara Malaysia
Peti Surat 10922
50929 Kuala Lumpur
Call: 1-300-88-5464 (Toll-free)
- ABMConnect: This firm resolves the public queries on banking services and is set up by The Association of Banks in Malaysia.
The Association of Banks in Malaysia
34th Floor, UBN Tower
10 Jalan P Ramlee
50250 Kuala Lumpur
Call: 1-300-88-9980 (Toll-free)
Fax: 03-2078 8004
- Ombudsman for Financial Services: This is an independent body approved by Bank Negara Malaysia that resolves disputes between financial institutes and the public.
Call: +603-2272 2811
Customer Service Forms Available on the Maybank Islamic Website
The bank’s website offers a few online forms. You can enter your personal details and then leave a message to the bank. However, you are not advised to provide any confidential information while filling the form.
- Feedback & Complaints Form.
- Contact Enquiries Form.
Make use of the channels offered by the bank if you have any queries, feedback, or complaints. The bank assures to resolve them as early as possible depending on the criticality of the issue.