• Top Bank Personal Loan Customer Care Services

    Many queries and doubts can pop up in your mind while signing up for a personal loan scheme. There can be questions related to application process or you might need to file a complaint. In any case, it is only wise to get in touch with your bank representatives and resolve your doubts officially. To help you reach to the customer service divisions of top banks in Malaysia, we have given a roundup of their contact details.

    Take a look at the following table to find out the telephone numbers and addresses for the key banks in the country.

    Bank Wise Customer Care Numbers for Personal Loan

    Bank Name Customer Services Contact Number Headquarters Address Email Address
    AEON +603-2719-9999 AEON Credit Service (M) Berhad Level 29, Menara Olympia, No.8 Jalan Raja Chulan, 50200 Kuala Lumpur customer.service@aeoncredit.com.my
    Al Rajhi Bank
    • 1 300 82 6000 (domestic calls)
    • +603 2332 6000 (international calls)
    Al Rajhi Banking and Investment Corporation (Malaysia) Berhad, Ground Floor, East Block, Wisma Selangor Dredging, 142-B Jalan Ampang, 50450 Kuala Lumpur, Malaysia customersupport@alrajhibank.com.my
    Alliance Bank 03-5516 9988 3rd Floor, Menara Multi-Purpose Capital Square, 8 Jalan Munshi Abdullah, 50100 Kuala Lumpur info@alliancefg.com
    Alliance Islamic Bank +603-5516 9988 Alliance Bank Malaysia Berhad 3rd Floor Menara Multi-Purpose Capital Square 8 Jalan Munshi Abdullah 50100 Kuala Lumpur info@alliancefg.com
    AmBank
    • 03-2178 8888
    • +6-03-2178 3188
    • (603) 2058 2800
    Level 41, Menara AmBank No. 8 Jalan Yap Kwan Seng, 50450 Kuala Lumpur, Malaysia customercare@ambankgroup.com
    Am Islamic Bank +603 2178 8888 AmBank Islamic Berhad Level 45 Menara AmBank No.8, Jalan Yap Kwan Seng 50450 Kuala Lumpur customercare@ambankgroup.com
    Bank Islam
    • +603 2088 8000
    • +603 26 900 900
    Bank Islam Malaysia Berhad Level 32, Menara Bank Islam No. 22, Jalan Perak 50450 Kuala Lumpur contactcenter@bankislam.com.my
    Bank Muamalat
    • 1300-88 8787 (for local calls)
    • +603-2600 5500 (for overseas calls)
    Bank Muamalat Malaysia Berhad  Ibu Pejabat, Menara Bumiputra 21 Jalan Melaka, 50100 Kuala Lumpur feedback@muamalat.com.my
    Bank Rakyat
    • 1-300-80-5454
    • 03-55269000 (for international calls)
    33, Jalan Rakyat, Brickfields, 50470 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia telerakyat@bankrakyat.com.my
    BSN
    • 1300 88 1900
    • +603-2613 1900 (for overseas calls)
    Bank Simpanan Nasional Wisma BSN, 117, Jalan Ampang, 50450 Kuala Lumpur customercare@bsn.my
    CIMB +603 6204 7788 (local and overseas) 13th Floor, Menara CIMB Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50740 Kuala Lumpur Malaysia callcentre@cimb.com
    CIMB Islamic +603 6204 7788 (local and overseas) Level 19 Menara Bumiputra Commerce 11 Jalan Raja Laut 50350 Kuala Lumpur cimbislamic_callcentre@cimb.com
    Citibank
    • Kuala Lumpur: 03-2383 0000
    • Penang: 04-296 0000
    • Johor Bahru: 07-268 0000
    • Sabah and Sarawak: 1800-82-1010
    Menara Citibank, 165, Jalan Ampang, 50450 Kuala Lumpur malaysia.customer.service@citi.com
    Hong Leong Bank 03 7626 8899 Hong Leong Bank Menara Hong Leong, No. 6, Jalan Damanlela, Bukit Damansara, 50490 Kuala Lumpur hlonline@hlbb.hongleong.com.my
    Hong Leong Islamic Bank 03 7626 8899 Level 8, Wisma Hong Leong 18, Jalan Perak 50450 Kuala Lumpur Malaysia HLOnline@hlbb.hongleong.com.my
    HSBC
    • 1300-88-1388 (Local)
    • +603 8321 5400 (Overseas)
    North Tower, No 2 Leboh Ampang, 50100 Kuala Lumpur, Malaysia complaints@hsbc.com.my
    HSBC Amanah
    • 1300 80 2626 (local)
    • 603 - 8321 5200 (overseas)
    North Tower, No 2 Leboh Ampang, 50100 Kuala Lumpur, Malaysia complaints@hsbc.com.my
    Mach +603-7626 8899 Hong Leong Bank Menara Hong Leong No. 6, Jalan Damanlela Bukit Damansara 50490 Kuala Lumpur HLOnline@hlbb.hongleong.com.my
    Maybank
    • 1-300-88-6688 (local)
    • 603-78443696 (overseas)
    Malayan Banking Berhad, Level 14, Menara Maybank, 100, Jalan Tun Perak, 50050 Kuala Lumpur, Malaysia mgcc@maybank.com.my
    Maybank Islamic
    • 1-300-88-6688 (local)
    • 603-78443696 (overseas)
    Maybank Islamic Berhad 15th Floor, Tower A, Dataran Maybank, 1, Jalan Maarof, 59000 Kuala Lumpur Malaysia mgcc@maybank.com.my
    MBSB 03 - 2096 3000 Wisma MBSB 48, Jalan Dungun, Damansara Heights, 50490 Kuala Lumpur enquiry@mbsbbank.com
    Public Islamic Bank
    • 603-2176 6000 (general enquiries)
    • 1-800-22-9999 (product related enquiries)
    Public Islamic Bank Berhad 14th Floor, Menara Public Bank 146, Jalan Ampang 50450 Kuala Lumpur Malaysia islamicbkg@publicislamicbank.com.my customersupport@publicbank.com.my
    RHB
    • 03-9206 8118 (overseas and West Malaysia)
    • 082-276118 (East Malaysia)
    RHB Bank, RHB Centre, 426 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia customer.service@rhbgroup.com
    Standard Chartered Bank
    • 1300 888 888 (local)
    • 603 7711 8888 (overseas)
    Standard Chartered Bank Malaysia Berhad Level 16 Menara Standard Chartered No. 30, Jalan Sultan Ismail 50250 Kuala Lumpur Malaysia.Feedback@sc.com
    UOB 24-hour UOB Call Centres:
    • Kuala Lumpur: +6 03-26128 121
    • Penang: +6 04-2401 121
    • Johor Bahru: +6 07-2881 121
    • Kuching: +6 082-287 121
    • Kota Kinabalu: +6 088-477 121
    Menara UOB Jalan Raja Laut Peti Surat 11212 50738 Kuala Lumpur uobcustomerservice@uob.com.my

    Feedback Forms

    • Many banks offer an online feedback form on their official websites.
    • Fill this form if you want to make any suggestion or give a feedback regarding your personal loan product.
    • Provide your contact details.
    • Write down your message/feedback and submit the form online.
    • You can also use this feedback form to register your complaint.
    • A feedback or suggestion can be about a product or banking service provided for a product.
    • Bank officials will respond to your feedback form via email, or telephone.

    Now you where to contact if you have any doubts, complaints to lodge, or queries related to the products or services offered by the aforementioned banks. If you think that the issue wasn’t resolved as per your expectations, you have the option to escalate it to the next level.

    FAQs

    Q. What are the official working hours for the bank branches in Malaysia?

    A. The banks largely operate during the following hours:

    • During weekdays: 9:15 a.m. to 4:30 p.m.
    • Most of the branches of bank stay close during the weekends with select exceptions.
    • Banks stay close on public holidays.
    • Some of the banks offering Shariah-based products may remain closed from 12:30 p.m. to 2:30 p.m. for prayers.

    Q. What should if do I am not fully satisfied by a bank’s response to my complaint?

    A. You can escalate the matter further to LINK or TELELINK units of Bank Negara Malaysia. You can contact the unit officials through the following channels:

    Bank Negara Malaysia LINK or TELELINK

    Block D, Bank Negara Malaysia

    Jalan Dato' Onn

    50480 Kuala Lumpur

    Telephone Number: 1-300-88-5465

    Fax: 03-21741515

    Email Address: bnmtelelink@bnm.gov.my

    Q. How long will a bank take to respond to my email?

    A. If the email is sent for a general query, most banks will generally respond within 3 days of receiving the mail.

    Q. Will I be charged if I make a call to a 24-hour active call centre of a bank?

    A. Different banks have different rules for customer care calls. Some banks may charge, while some may not. However, most customer care hotlines usually are toll-free numbers.

    Q. How long does it take to resolve a complaint?

    A. Depending on the complexity of the issue, a bank may need up to 30 days to resolve your complaint.

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