Public Islamic Bank Berhad is a subsidiary of the Public Bank and operates based on Shariah-based principles. The bank offers personal and business banking services. You can stay connected with the bank for all your queries and complaints through various channels. Here are some of the networks you can use to resolve all your doubts or queries on any Public Islamic Bank’s services and products.
Customer Care Numbers
|Service||Customer Care Number||Operating Hours|
|General inquiries||603-2176 6000||
|Inquiries on products/services||1-800-22-9999|
Customer Care Email ID
- Send your queries to [email protected]
- You can also send in your queries to [email protected]
- Website: www.publicislamicbank.com.my.
Public Islamic Bank Headquarters’ Postal Address
Public Islamic Bank Berhad
14th Floor, Menara Public Bank
146, Jalan Ampang
50450 Kuala Lumpur
Fax: 603-2162 2224
Public Islamic Bank Branches’ Contact Details
|Johor Bahru Branch||07-2186888|
|Kota Bharu Branch||09-726 3888|
|Ipoh Main Branch||05-245 6688|
|Pulau Pinang Branch||04-2613415|
|Kota Kinabalu Branch||088-536 188|
|Damansara Jaya Branch||03-77298588|
|Alor Satar Branch||04-7315411|
|Kampung Baru Islamic Branch||03-26927269|
|Melaka Main Branch||06-2830233|
|Perlis Branch||04-976 3311|
|Putrajaya Islamic Branch||03-88887878|
|Medan Sentral Branch||086-318883|
|Kuala Terengganu Branch||09-6226122|
Public Islamic Bank Banking Hours
|All bank branches||9:30 a.m. to 4:00 p.m.|
Public Islamic Bank Customer Waiting Duration
|At the branch’s counter||
|Queries via phone call||
|Queries via email||
|Queries via letter or fax||
Redress and Grievance
You can submit any complaints to the bank. The Complaint Unit of the bank will look into the issue and resolve it as early as possible.
If you are not satisfied with the resolution provided by the bank, then you can escalate the issue to the relevant bodies to take the next course of actions.
Customer Service Forms Available on the Public Islamic Bank Website
Public Islamic Bank provides a “Get in touch” form on its website for the customers to connect with the bank. If you have any queries regarding any of the bank products, you can provide your personal and contact details on the form. You can then key-in your inquiries or feedback. The bank will get back to you after receiving your message.
When you have a query or a feedback, you can use one of the available modes and connect with the bank. The bank resolves your queries and feedback in an appropriate way. The bank is also open to any feedback.