Multiple banks. Different interest rates. Call it a "conflict of interest".
  • Public Islamic Bank Personal Loan Customer Care

    Public Islamic Bank Berhad is a subsidiary of the Public Bank and operates based on Shariah-based principles. The bank offers personal and business banking services. You can stay connected with the bank for all your queries and complaints through various channels. Here are some of the networks you can use to resolve all your doubts or queries on any Public Islamic Bank’s services and products.

    Customer Care Numbers

    Service Customer Care Number Operating Hours
    General inquiries 603-2176 6000
    • Monday to Thursday- 8:45 a.m. to 5:45 p.m.
    • Friday- 8:45 a.m. to 4:45 p.m.
    Inquiries on products/services 1-800-22-9999

    Customer Care Email ID

    • Send your queries to islamicbkg@publicislamicbank.com.my.
    • You can also send in your queries to customersupport@publicbank.com.my.
    • Website: www.publicislamicbank.com.my.

    Public Islamic Bank Headquarters’ Postal Address

    Public Islamic Bank Berhad

    14th Floor, Menara Public Bank

    146, Jalan Ampang

    50450 Kuala Lumpur

    Malaysia

    Fax: 603-2162 2224

    Public Islamic Bank Branches’ Contact Details

    Branch Contact Number
    Johor Bahru Branch 07-2186888
    Kota Bharu Branch 09-726 3888
    Ipoh Main Branch 05-245 6688
    Pulau Pinang Branch 04-2613415
    Labuan Branch 087-414201
    Seremban Branch 06-7630661
    Kota Kinabalu Branch 088-536 188
    Damansara Jaya Branch 03-77298588
    Alor Satar Branch 04-7315411
    Kampung Baru Islamic Branch 03-26927269
    Melaka Main Branch 06-2830233
    Kuantan Branch 09-5118688
    Perlis Branch 04-976 3311
    Putrajaya Islamic Branch 03-88887878
    Medan Sentral Branch 086-318883
    Kuala Terengganu Branch 09-6226122

    Public Islamic Bank Banking Hours

    All bank branches 9:30 a.m. to 4:00 p.m.

    Public Islamic Bank Customer Waiting Duration

    At the branch’s counter
    • Waiting time: Within 2 minutes.
    • Serving time: Within 2 minutes for simple transactions; within 5 minutes for complex transactions.
    Queries via phone call
    • Immediate resolution based on priority.
    • If a follow-up is required, it may take about 3 working days from the date of the first call.
    • In case of complex queries, the staff will provide a timeframe for the resolution.
    Queries via email
    • Your email will be acknowledged within a maximum of 24 hours.
    • A response to your query will be sent within 3 working days from the date of receiving your email.
    Queries via letter or fax
    • Your letter or fax will be acknowledged.
    • A timeframe will be provided based on the complexity of your query.
    • You will be updated on the status of resolution as and when required.
    Complaints resolution
    • Your complaints will be acknowledged within 24 hours of a working day.
    • The bank’s decision on your complaint will be informed within 10 calendar days.
    • The bank will update you if the complaint cannot be resolved within the stipulated timeframe.

    Redress and Grievance

    For Complaints

    You can submit any complaints to the bank. The Complaint Unit of the bank will look into the issue and resolve it as early as possible.

    For Redress

    If you are not satisfied with the resolution provided by the bank, then you can escalate the issue to the relevant bodies to take the next course of actions.

    Customer Service Forms Available on the Public Islamic Bank Website

    Public Islamic Bank provides a “Get in touch” form on its website for the customers to connect with the bank. If you have any queries regarding any of the bank products, you can provide your personal and contact details on the form. You can then key-in your inquiries or feedback. The bank will get back to you after receiving your message.

    Conclusion

    When you have a query or a feedback, you can use one of the available modes and connect with the bank. The bank resolves your queries and feedback in an appropriate way. The bank is also open to any feedback.

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