• RHB Personal Loan Customer Care

    RHB Banking Group operates in 10 countries including Malaysia. The bank offers retail banking, business banking, Islamic banking, and other banking services. In addition to providing banking products to its customers, the bank provides multiple communication channels to hear from the customers. You can get your queries resolved and share feedback or suggestions to help the bank provide you a better experience.

    Customer Care Numbers

    Customer Care Centre
    • Overseas and West Malaysia: 03-9206 8118
    • East Malaysia: 082-276118
      • Monday to Thursday-8:30 a.m. to 5:30 p.m.
      • Friday-8:30 a.m. to 4:30 p.m.
    RHB Phone Banking
    • Kuala Lumpur: +603 92068118
    • Sabah/Sarawak: +6082 276118

    Customer Care Email ID

    • Email address: customer.service@rhbgroup.com.
    • Website: www.rhbgroup.com.

    RHB Bank Headquarters’ Postal Address

    RHB Bank,

    RHB Centre,

    426 Jalan Tun Razak,

    50400 Kuala Lumpur,

    Malaysia

    RHB Bank Branches’ Contact Details

    Branch Contact Number
    Johor 03 9206 8118
    Kedah
    Kelantan
    Kuala Lumpur
    Melaka
    Negeri Sembilan
    Pahang
    Perak
    Perlis
    Pulau Pinang
    Sabah
    Sarawak
    Selangor
    Terengganu

    RHB Bank Banking Hours

    All branches except Kelantan and Terengganu Monday to Friday-9:15 a.m. to 4:15 p.m.
    Kelantan and Terengganu Sunday to Thursday-9:15 a.m. to 4:15 p.m.

    RHB Bank Customer Waiting Duration

    Queries at the branch counter
    • Waiting time: Within 5 minutes.
    • Serving time: Within 5 minutes for simple transactions; Within 7 minutes for complex transactions.
    Queries via phone
    • Response time is immediate.
    • If the query needs a follow-up, it may take up to 3 working days from the date of the first call.
    • For complex queries, a timeframe will be provided based on the complexity.
    Letters or fax
    • You will be updated on the receipt of the letter or fax.
    • A timeframe will be provided for the resolution of your query.
    Complaint resolution
    • Complaints will be acknowledged within 24 hours.
    • The bank’s decision will be communicated within 14 days from the date of the complaint receipt.
    • You will be informed if processing the complaint takes longer than the given timeframe.

    Redress and Grievance

    For Complaints

    You can use one of the channels such as customer care numbers, email, bank branch, fax, letter or social media to provide a feedback or a complaint to the bank.

    For Further Escalation

    If you are not satisfied with the bank’s resolution, you can escalate the complaint to the Customer Advocacy section of the bank. The address is given below:

    Customer Advocacy Group Customer Experience & Channel Management

    RHB Bank Berhad

    Level 11, Tower 3

    Jalan Tun Razak

    50400 Kuala Lumpur

    Telephone: 03 9206 8090

    Fax: 03 9280 7355

    Email: customer.service@rhbgroup.com

    For Redress

    If you want to take the issue to the next higher level, you can approach the following agencies:

    • BNMLINK:

    Laman Informasi Nasihat dan Khidmat (LINK)

    Tingkat Bawah, Blok D

    Bank Negara Malaysia

    Peti Surat 10922

    50929 Kuala Lumpur

    Call: 1 300 88 5464 (Toll-free)

    E-mail: bnmtelelink@bnm.gov.my

    Fax: 03 2174 1515

    Website: http://www.bnm.gov.my/bnmlink

    • Ombudsman for Financial Services:

    Ombudsman for Financial Services

    Level 14, Main Block,

    Menara Takaful Malaysia,

    No. 4, Jalan Sultan Sulaiman,

    50000 Kuala Lumpur

    Call: 03 2272 2811

    E-mail: enquiry@ofs.org.my

    Fax: 03 2272 1577

    Website: http://www.ofs.org.my

    Customer Service Forms Available on the RHB Bank Website

    RHB Bank provides an online Enquire Now form on its official website. You must provide your personal details such as NRIC number and contact details and then key in your message to the bank. The message can be inquiry about a product/service, feedback, comment or suggestion.

    You can also specify the best time for the bank representative to call you as a response to your message.

    Conclusion

    Whenever you have a query or a feedback you can let the bank know via one of the channels. If you have any complaints, you can follow the complaint management process specified by the bank.

  • reTH65gcmBgCJ7k
    This Page is BLOCKED as it is using Iframes.