RHB Banking Group operates in 10 countries including Malaysia. The bank offers retail banking, business banking, Islamic banking, and other banking services. In addition to providing banking products to its customers, the bank provides multiple communication channels to hear from the customers. You can get your queries resolved and share feedback or suggestions to help the bank provide you a better experience.
Customer Care Numbers
|Customer Care Centre||
|RHB Phone Banking||
Customer Care Email ID
- Email address: firstname.lastname@example.org.
- Website: www.rhbgroup.com.
RHB Bank Headquarters’ Postal Address
426 Jalan Tun Razak,
50400 Kuala Lumpur,
RHB Bank Branches’ Contact Details
|Johor||03 9206 8118|
RHB Bank Banking Hours
|All branches except Kelantan and Terengganu||Monday to Friday-9:15 a.m. to 4:15 p.m.|
|Kelantan and Terengganu||Sunday to Thursday-9:15 a.m. to 4:15 p.m.|
RHB Bank Customer Waiting Duration
|Queries at the branch counter||
|Queries via phone||
|Letters or fax||
Redress and Grievance
You can use one of the channels such as customer care numbers, email, bank branch, fax, letter or social media to provide a feedback or a complaint to the bank.
For Further Escalation
If you are not satisfied with the bank’s resolution, you can escalate the complaint to the Customer Advocacy section of the bank. The address is given below:
Customer Advocacy Group Customer Experience & Channel Management
RHB Bank Berhad
Level 11, Tower 3
Jalan Tun Razak
50400 Kuala Lumpur
Telephone: 03 9206 8090
Fax: 03 9280 7355
If you want to take the issue to the next higher level, you can approach the following agencies:
Laman Informasi Nasihat dan Khidmat (LINK)
Tingkat Bawah, Blok D
Bank Negara Malaysia
Peti Surat 10922
50929 Kuala Lumpur
Call: 1 300 88 5464 (Toll-free)
Fax: 03 2174 1515
- Ombudsman for Financial Services:
Ombudsman for Financial Services
Level 14, Main Block,
Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Call: 03 2272 2811
Fax: 03 2272 1577
Customer Service Forms Available on the RHB Bank Website
RHB Bank provides an online Enquire Now form on its official website. You must provide your personal details such as NRIC number and contact details and then key in your message to the bank. The message can be inquiry about a product/service, feedback, comment or suggestion.
You can also specify the best time for the bank representative to call you as a response to your message.
Whenever you have a query or a feedback you can let the bank know via one of the channels. If you have any complaints, you can follow the complaint management process specified by the bank.